Smooth operation, all paperwork online, excellent experience
DAVID R
Customer Reviews for Midgard Self Storage Bluffton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They should post on website drop-off times for trailers of 8:30 to 4:00. Tried to drop-off at 5:00 because website said closes at 7:00.
ANDREW TI returned the truck a little longer than the time of 8:40 am. I was charged an extra day for this. I live in Beaufort, SC. Midgard is 32 miles away from Beafort. It took me over 1 hour to get there on Thursday morning and the same trip on Saturday morning. I originally wanted to pick up the truck in Beaufort however the 'Traffic manager in Savannah booked me in Blufton with Midgard. I will be requesting a refund from Uhaul on Monday. I will probally just not do this again. I believe this is truly unfair. The staff at Middgard was very helpful. The manager that morning gave me a used pad lock. Thank you. I had to purchase a $30.00 lock at Lowes because it was too small for the door locking device. The trucks are located in a storage area. Very difficult to drive a 26 foot around. It was necessary to back the truck out of the facility due to the limited turning radius. Very chanllenging backing out into the culdsac. Thank you! Uhaul will be giving me back a $50.00 curtecy fee for a change in my reservation. This does not cover the 64 miles of travel as well as extened travel time. it is the cost of ninty dollars that I have an issue with. I paid for the gas for the 64 miles. My time is worth much more than $50.00. I would hope that somone from U-Haul actually reads this and contacts me first. I will wait and see. Most of the time it is usually left up to customer to be proactive.. PS - The individual at the center took the key and said that they will send an email receipt. I will never do that again without settling up first and getting a with receipt at the counter at is location. That is for sure. All in All, I have used U-Hall over many years. I will continue to use U-Haul again.
Peter aFinding a parking place was difficult. It was after closing time. Looked clean and nice.
Melinda MSeamless and efficient process. Thank you!
Gregory ESuper easy rental process from online booking, counter check in to drop off. Staff was extremely friendly, helpful a d professional. We continue to rent at the location for those reasons.
Craig KChristian was very helpful. The only issue we had was upon returning we were stuck dealing with the Virtual Assistant. It was then that we learned for the first time seeing no one was there in person that we had to download the app, sign in and go through a real exercise just to take a picture of the mileage used and then later get our receipt sent out with no assurance we would be discounted for the less mileage we used thus eligible for a credit. Thankfully Christian finally arrived and handled things smoothly. We were just annoyed that we had to learn this download the app matter after the fact and not told this was required if no live person was onsite when we got back. It delayed us getting in and out quickly.
HARRY VVery helpful and good equipment. Thanks.
JOHN Cnothing
CLAY MDrop off was a breeze. I did not catch the employees name, but he met me as soon as I enter the facility and guided me to the spot to drop the trailer. As soon as I backed into the spot, he unhooked the trailer. I never had to enter the office or sign anything. An email was sent quickly with verification of drop off.
Gerrit NSuper quick check out process.
MABEL Dalways good
WILLIAM BTrailer was beyond dirty on the exterior.
David SNice and professional
MICHAEL WGentleman at the drop off was polite and very helpful.
CHARLES HCould not have been easier, nor could I be more satisfied with the total experience. Super helpful, flexible staff.
Milton WFirst I was told I could pick up a trailer on Monday at 6. Then Monday afternoon I get a text, saying I need to pick up the trailer at 4:15. Well that is a problem, because I was at work till 5:30. So I set it up for the next day at 4:15 to pick the trailer up. Long story short the manager left early and I was told he would be right with me. So I set it up for Wednesday at 9 and finally got a trailer. Since I had reserved the trailer, I felt I should have at least received a call to let me know he wasnt there and no one would be able to hook the trailer up!
TROY VDoug was Awesome and very helpful. I was there before they were open and when Doug arrived he came right over to my vehicle to see if I needed help before they were technically open, that is rare these days. Would definitely recommend Midgard Self Storage for your Uhaul needs!!
ERNEST FThe attendant when I picked up was doing the job of four people and he was still great!
Larry CThis was a VERY professionally run site, I could not make a single suggestion to make it better. Excellent staff and everything went perfectly. Thank you for a great pickup site.
James LI was expecting a pull down ramp on the truck. Without it, our loading and unloading was very difficult.
STEVEN DNo personnel involved. Self check in
Cindy RThe 20 ft truck was old, over 162000 miles, rode rough and I had already had a bad experience having to turn in the 15ft I was already renting
MARGARET BVery easy to drop off.
ISRAEL RHad to return first car hauler unit due to flat tire... they don't check equipment. Then no one was around upon return of that unit.
Mark PManager at location was friendly and great to work with!
Russell PTest drive any vehicle that would be used for long trips and make sure that all issues are addressed. Two days of travel with a constant vibration while driving was worrisome.
George MWell organized and friendly staff. Picking up the trailer was a breeze.
Geoffrey BThe person I dealt with (Nico) was awesome. He went above and beyond to help me.
BERNARD CThe folks that run this location are the best. Friendly, very helpful & accommodative ng. Best U-Haul I’ve ever used.. Thank them for me
JOSEPH VAlways great professional service at this location.
Robin BThis location was very professional and friendly.
Alan DNothing, you guys are great
Jorge RWorst moving experience in my life. Expected a 6 x 12 trailer with ramps for my golf cart. I went there the day prior to my move to pick it up. I was told they don’t have any of that type for one-way rentals. I reserved the equipment six weeks in advance and not knowing I wasn’t getting the trailer the day before without being notified completely unprofessional. I will never use U-Haul again.
STEPHEN PMy only issue would be being more upfront on having a limited amount of mileage to do that one way rental. It wasn't communicated and the emailed receipt it wasn't prominent. Otherwise a great rental by itself.
Brian GFast, friendly and efficient picking up my truck. I was in and out in 5 mins
SCOTT MThe staff was knowledgeable, friendly, courteous, and helpful!
DEWITT LSafety chains did not fit my hitch. Electrical connection did not work.
HARVEY HFairly easy drop off once a human appeared to help. The screen and app were kind of useless and slow.
Julie HExcellent customer service. Extremely friendly and helpful with both rental and return. They made the whole process convenient and easy.
TRAVIS CI reserved a 10 ft wide truck. When I arrived, I was told at 1 pm I was told my reservation was canceled because I was not there at 10 am. I was then told that the 2 10 ft wide trucks were only for local service . I had to take a 15 ft wide truck.
JONATHAN LReally upset and expect a phone call tomorrow to discuss options.
Raziel RReserved a 15 ft truck. Attendant attempted to give me a 12 ft truck, claiming that it was a 15 ft because the space over the cab made it 15. After much explanation as to why this was not the case and not going to work, finally got an actual 15 footer. Also, rental fee for one way, from Bluffton to Fredericksburg Va cost over $600. over $800 if you figure fuel. fuel tank was at 1/4 when I picked it up. Attendant claimed u-haul jacked the rates in summer "because everyone is moving"
DAVID CNothing everything is good great fast service. You can pick it up asap
Egeria WNothing needs to improve everything was excellent. Representative was courteous knowledgeable and efficient. Premises where clean had a great experience.
PANAGIOTI PGreat customer service!!
WILLIAM RThe best!
PHILIP CStaff on site was helpful and nice. They made this a pleasant experience. Disappointed they only had "Local" trucks since we wanted to drop off at the destination....cost us an extra 2 hours, but that's not the worst thing.
HOWARD BMidguard should have training on how to handle VIP credits
BRIAN VThey should make it a habit of checking the running lights on the trailers. As all other systems were checked hazard, turn signals, brake lights, all work i was pulling the trailer to my destination and we hit bad weather i had no running lights it was an uncomfortable situation finding out that the actual running lights didn't work
ALEJANDRO MN/A
LEROY MThe rental was painless and the transaction was quick. Highly recommend this location.
Robert KFriendly people were here. I had a pleasant experience.
Debra LThe young man who waited on me at this facility? made this whole process as easy as it could be very knowledgeable very polite sociable just overall good person. Can’t thank him enough. I actually use this facility before and I believe I’ve used him before there. Also, he’s a great asset to your company.
ALLEN DTruck was filthy front and back!!
DONNA MGreat service & seamless process We LOVE U-Haul
BRUCE HExcelente
SERGIO Cgreat service easy drop off
JAMES TKeep up the good work.
ROBERT S