Very good services and good quality products
Thismary C
Customer Reviews for Midgard Self Storage Bluffton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only down size is there is only 1 parking spot.
PAULINE PGreat person helped us at the desk!
JOSHUA Lonly thing was that I reserved a furniture dolly and they didn't have one available at pick up
ROBERT TOur code would not work to open the gate and it was early in the morning before the office opened so we had an unnecessary and long wait even though I called and confirmed everything the night before. The instructions for where to locate the key were out of order and didn’t make sense. The key was outside the gate before you entered but nothing indicated this and the location was unclear. Spent too much time on hold and talking with U-Haul customer support and they were also at a loss as to where the key would be.
ROBERT LFor right now I’m happy with your guys
J MAlways great service & easy pickup & delivery
Robin BIt was an easy experience and the staff found us a truck right at the last minute.
SANDRA RThey did a very good job taking of us when were in SouthCarolina.💯🙏
MARTIN WI just pulled up and the young man took over and I didn't have to wait or do anything.
JENNIFER Rthere was no one in the location, only a screen , with a virtual assistant. I waited half an hour for someone to arrive. then it was quick, all smiles
YAIR MCould not have been an easier process, extremely friendly, and the largest truck was very manageable in my experience. Drove like a looong pick-up truck.
DAVID BWe initially dropped the trailer, at night, at Monster Storage on Coastal Drive. When picking up the trailer in LaGrange the agent informed us the trailer could be dropped at any U Haul storage up arrival. We received a phone call the next day after returning to our home 6 hours away that the Monster Storage facility does not receive trailers and we had to move it immediately. If it wasn't move immediately it would be towed and we would have to pay about $7-800 in towing fees. We explained we were 6 hours away and our son, who lives in Bluffton, worked on a boat and would not return until the end of day. This did not matter to the manager and he said we had to find a means to get the trailer moved immediately or we would have to pay (alluding that our card would be charged for the towing expense) It took a lot of back and forth before the manager agreed to "pretend" he didn't see it if we got it moved before the days end. The manager at Monster Storage was a first class jerk. His threatening to have the trailer towed and charge us the ridiculous amount of $800 was uncalled for. I have been a business owner for over 30 years and understand how to properly deal with customers be they right or wrong in the discussion. Had the conversation taken place in person I strongly believe he would not have been as bold in his aggressive approach. People similar to him are bold when behind a keyboard or telephone but usually cower away when confronted in person. The manager kept saying there was a sign that said no trailers, and there was, but it was night time and the drop off point was very poorly lighted. How do I know there was a sign (my son returned the trailer)? The manager went out to the road (the drop off area was a drive outside of the gates), took a picture of the sign, went back to his office, looked up my email address, and sent me a picture to passive aggressively show me there was a sign with the trailer in the background. What I also noticed in the picture was a lot of trees hanging over the road, no street lights, and a sign with small print that stated no trailers 3 lines from the top. I could give you more examples of his inappropriate approach but I think you get the point that this agent/manager was unprofessional in his approach The agent at Midgard was helpful and professional once we were finally able to get the trailer returned to the proper location. I have no complaints with the Midgard facility but I would not recommend the Monster Storage facility to anyone
Jamie BMy drop off in Bluffton, South Carolina was seamless and extremely efficient.
WILLIAM WThank you
edward tThe employee was great! The truck - A/C didn’t work and the cab was dirty.
Frank MExcellent customer service. The manager goes the extra mile to make sure everything is perfect. Best U-Haul facility in South Carolina.
Philip COriginal drop off location was not open nor could be reached all day. Should post hours on the paperwork if possible. Switched drop off and all went well. No receipt given for the drop off, should be something tangible.
ROBERT CCheck in on a phone was rather cumbersome. Directions were not always clear. Position of parked truck made it difficult to photograph.
Kenneth SAssociate at front was very helpful and pleasant. He helped me hook up the trailer and gave me advice on dropping it off the next day. The trailer functioned well.
BRUCE WThis is what a U-Haul dealer should look like. It is a self storage facility and had a good inventory and staging of equipment, a customer service lobby with supplies, etc.
Eric LThere was a leak in the windshield and we had 2-3 thunderstorms with hard rain during my rental and water leaked in each time and filled the cupholders. There was also a small leak in the box of the truck and I had some wet items. It was minimal luckily.
Katrina TCustomer service is clear and excellent. Thanks Lee
LEE YInside truck filthy dirty
BYRON RSales person was very helpful
Nick ETrailer door locking bar was a bit rusty and upon our arrival in PA, we discovered quite a bit of water had gotten inside the trailer. Young man at pickup was super friendly and helpful!
Kyle WThe guys at midgard are always so helpful, welcoming, and professional! I can't recommend them enough to everyone who needs a truck!
ISIDRO MFriendly and helpful staff. Vehicle was ready to go at designated time.
Seneca WImpeccable service, welcoming, very helpful !! Thank you.
WILLIAM SIt was good but my pads and dolly were not available. That would have been fine but I would have appreciated a call or message in advance so I could have planned accordingly.
Bruce BGays at the front desk always it’s very nice ,great attitude!!
Paulo SGreat place
GARY FHave truck clean can covered in dog hair
BYRON RAlways great professional service.
Robin BThis is my 2nd time renting from this location. Customer service was great for me and for those people in front of me when I checked in. No problems at all with the equipment during the rental. Heartily recommend to anyone looking to rent trucks or trailers.
Ian MThe 5x8 trailer I was given should have been decommissioned long ago - not fit for use.
WILLIAM BExcellent staff. Wonderful customer service
Kristen SI returned after hours.
KARL BEvery staff member I’ve made contact with at this location were very respectful and had a good attitude. This will be the only storage/ uhaul services location I will be doing business with! Great Job!
JOSEPH RExcellent customer service
John LTruck was not very clean. Many of the boxes that sat on the floor or touched the walls of the truck had dirt or black marks on them when removed. Ramp was full of dirt.
Robin FVery good thanks
WESLEY PThe young man took care of everything.
SCOTT KKeep up the good work
JOE PI will use this location again if possible.
Bob SYou always make it easy
William WThe staff was very accommodating and helped me disconnect my Auto carrier from my motorhome because I had just recently had knee replacement surgery.. they are always extremely friendly and courteous whenever I visit this location in Bluffton.
ROBERT LOlder truck. Service light was on when rented. No issues with its performance, but it should be addressed before future use.
CRAIG WAll was in good order for this pick up. We were going to use the 24/7 app…..which does need some significant improvement. The office team was great to jump in and help us get out the door quickly. Return was a breeze.
Kevin AEasy and convenient.
MATTHEW CSet a window of pickup times rather then cancelling the rental if you aren’t there on time.
RICHARD RStaff at location were friendly & efficient. Vehicle did the job as expected. Only issue was the passenger side windscreen wiper was missing - rather surprising when a thunderstorm hit, but not a major issue.
IAN M'
GEORGE M*Corporate-Monster Storage was originally where scheduled to drop off trailer. They do NOT take back trailers only trucks. At checkout it switched our reservation without notice to a place in Savannah NOT the closest place that would accept trailers. Arrived at Monster and both myself and the employee were frustrated-apparently this happens quite frequently that they have a large sign and the employee became irritated. He told me to take it over an hour away and then finally said there was a place only two miles away called MidGard. You all need to ensure trailer reservations don’t return to Monster!! Monster also close For an hour for lunch and this day they closed earlier than that so I was just lucky while I was trying to reach corporate someone drove up.
ANDREW W