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STEVEN G
Customer Reviews for Midgard Self Storage Bluffton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did not listen to my complaints about the quality of the truck, and instead just said “that happens sometimes.”
Benjamin OFriendly and helpful staff, seamless process. Thank you!
ROBERT BWhen I arrived at the pick up location, the office was closed. I was able to secure the keys from the lockbox out front. . There were 4 10 foot trucks parked by the office. There were two trucks parked upfront by the storage containers. a 26 foot and a 10 foot. The 15 foot truck that I rented was not there. I started to walk around to see if I could see any other trucks. This location is also a storage facility, and I went back to the last row of containers, turned right, and all the way at the end of the third row, I saw some equipment and trucks. I walked all the way back there and eventually found the truck. There were no instructions telling me where the truck was located. When I returned the truck, I spoke with a female who identified herself as one of the managers. I explained the situation to her and suggested that in the future they give better direction as to where the truck might be located. She seemed oblivious it didn’t seem to understand why it was important to know where the truck was located. The truck was clean and the week was easy. However, I would hesitate to use this location in the future.
Daniel GI appreciate the quick responses
JAMES PEverything was great - ladies in office were very helpful.
Kevin MThe salesperson was wonderful but getting the trailer out was a little tricky as they were parked so close together. The trailer was a bit difficult to open and close.
CLAUDINE GExcellent service from rental reservation to return. Very efficient, welcoming and competent!
ROBERT JThe exterior of the truck was clean, but the interior of the truck could’ve used some attention
TRAVIS LThe whole staff is awesome. Thanks for a great job............
MARK HMet me as soon as I walked toward the door with a SMILE and asking how he could help me. Led me to the drop off area in a golf cart and took control from there. Unhitched the trailer I rented and moved it into a parking area by himself. Told me I was good to go and thanked me for choosing U-Haul. Moments later a return verification receipt showed up in my email. OUTSTANDING customer service!!!
THOMAS KDropped off sent me an email lady was very sweet
LANCE HIt was not clean and I requested clean.
DOROTHY HSunny is an excellent employee and helped me and my son get the trailer all hooked up and ready to go.
DOUGLAS MQuick and easy return
KEVIN SFree truck lol nothing very professional and fast pick up.
JOHN SI’ve rented from U-Haul many times in the past and it surprises me how much simpler the process has become. Associate Christian helped me when I checked in and checked out the following day. He made things so easy and stress free and had everything prepared before I knew it. Thanks Christian for your awesome service
QUINTESSA HHighly recommend this location. Been there three times now.The man and woman that works there are great.
MARK AFast, friendly, convenient
Melissa MFix the "glitch" on the truck I rented; it's "check engine" light came on and off. More than a bit disconcerting to the renter.
Brock MWas in and out with no problems
PAUL CNothing. My experience was top notch and the employee who assisted was excellent.
JOHN Dchristian beck was super friendly and had everything ready for us.. van was gassed up and good to go.
christian Bstaff was great
Jen SVery satisfied with Midgard Self Storage, uhaul truck and moving check in and return
Mark AExcellent customer seevice
Kristen SI think I had a expected experience. This is even picky people expect when renting from u-haul.
Kevin HMy overall experience was so good I will Be using U-Haul again thank you
NICHOLAS MEverything went perfectly! Staff was great, Sonny was very nice, friendly and professional . Pickup and drop off very quick and easy. Highly recommended!
GEORGE WFix you're crappy computer system! You were turning customers away, i waited over an hour for my rental!
Steven KGood service and friendly
FRANCIS MIt was a great experience, easy, fast and the truck was in clean & good condition.
Kathryn WI had the truck for an hour and a half. I Used a 8th of a tank $46.00 sercharge, $30.00 for gas .my bill was$89.08 . Would you recommend this place to your friends???
Richard BGreat service and great location
PAUL LNothing. From the virtual online assistant to the onsite staff the experience was fast, friendly and efficient. Well done.
Melissa MVery helpful folks and the equipment was very well taken care of
Richard H??
ANNE CStaff was wonderful! Very helpful and friendly.
Richard HFolks on location were GREAT and very helpful!!!
Richard HTrailer was dirty but understandable given the snow storm. Staff was extremely professional and helpful.
BRUCE MCheck engine light was on in truck
DAVID WUpon picking up the box truck we had to return the truck and switch it out to another truck. It had a low tire pressure light on. Upon inspection we noticed a nail in the tire. The attendant put us in another truck with no other issues.
SPENCER KGreat service!
Deirdre A