Customer Reviews for Midgard Self Storage Bluffton
(U-Haul Neighborhood Dealer)

1,622 reviews

11 Oliver Crt   Bluffton, SC 29910

(843) 949-4946

Office Hours

  • Mon-Sat: 8:30 am - 4:30 pm
  • Sun: 8 am - 4 pm

Services at this Location:

Contact Us

(843) 949-4946

11 Oliver Crt
Bluffton, SC 29910

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am - 4:30 pm
  • Sun: 8 am - 4 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kristen R 
Rating:
5.0

Drop off was a breeze. I did not catch the employees name, but he met me as soon as I enter the facility and guided me to the spot to drop the trailer. As soon as I backed into the spot, he unhooked the trailer. I never had to enter the office or sign anything. An email was sent quickly with verification of drop off.

Gerrit N 
Rating:
5.0

Super quick check out process.

MABEL D 
Rating:
5.0

always good

WILLIAM B 
Rating:
4.0

Trailer was beyond dirty on the exterior.

David S 
Rating:
5.0

Nice and professional

MICHAEL W 
Rating:
5.0

Customer did not leave a comment.

DEBORAH V 
Rating:
5.0

Customer did not leave a comment.

Tom G 
Rating:
5.0

Customer did not leave a comment.

CLAY M 
Rating:
5.0

Gentleman at the drop off was polite and very helpful.

CHARLES H 
Rating:
5.0

Could not have been easier, nor could I be more satisfied with the total experience. Super helpful, flexible staff.

Milton W 
Rating:
1.0

First I was told I could pick up a trailer on Monday at 6. Then Monday afternoon I get a text, saying I need to pick up the trailer at 4:15. Well that is a problem, because I was at work till 5:30. So I set it up for the next day at 4:15 to pick the trailer up. Long story short the manager left early and I was told he would be right with me. So I set it up for Wednesday at 9 and finally got a trailer. Since I had reserved the trailer, I felt I should have at least received a call to let me know he wasnt there and no one would be able to hook the trailer up!

TROY V 
Rating:
5.0

Doug was Awesome and very helpful. I was there before they were open and when Doug arrived he came right over to my vehicle to see if I needed help before they were technically open, that is rare these days. Would definitely recommend Midgard Self Storage for your Uhaul needs!!

ERNEST F 
Rating:
5.0

The attendant when I picked up was doing the job of four people and he was still great!

Larry C 
Rating:
5.0

Customer did not leave a comment.

KEVIN M 
Rating:
5.0

This was a VERY professionally run site, I could not make a single suggestion to make it better. Excellent staff and everything went perfectly. Thank you for a great pickup site.

James L 
Rating:
5.0

I was expecting a pull down ramp on the truck. Without it, our loading and unloading was very difficult.

STEVEN D 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C 
Rating:
5.0

No personnel involved. Self check in

Cindy R 
Rating:
3.0

The 20 ft truck was old, over 162000 miles, rode rough and I had already had a bad experience having to turn in the 15ft I was already renting

MARGARET B 
Rating:
5.0

Customer did not leave a comment.

JOEL H 
Rating:
5.0

Very easy to drop off.

ISRAEL R 
Rating:
2.0

Had to return first car hauler unit due to flat tire... they don't check equipment. Then no one was around upon return of that unit.

Mark P 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Manager at location was friendly and great to work with!

Russell P 
Rating:
5.0

Test drive any vehicle that would be used for long trips and make sure that all issues are addressed. Two days of travel with a constant vibration while driving was worrisome.

George M 
Rating:
5.0

Well organized and friendly staff. Picking up the trailer was a breeze.

Geoffrey B 
Rating:
5.0

The person I dealt with (Nico) was awesome. He went above and beyond to help me.

BERNARD C 
Rating:
5.0

Customer did not leave a comment.

Donald B 
Rating:
5.0

Customer did not leave a comment.

Roger F 
Rating:
5.0

The folks that run this location are the best. Friendly, very helpful & accommodative ng. Best U-Haul I’ve ever used.. Thank them for me

JOSEPH V 
Rating:
5.0

Customer did not leave a comment.

GARY L 
Rating:
5.0

Customer did not leave a comment.

ROBERT S 
Rating:
5.0

Always great professional service at this location.

Robin B 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Customer did not leave a comment.

Sheila M 
Rating:
5.0

This location was very professional and friendly.

Alan D 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M 
Rating:
5.0

Customer did not leave a comment.

Jackie M 
Rating:
5.0

Customer did not leave a comment.

ronald m 
Rating:
4.0

Customer did not leave a comment.

Marc W 
Rating:
5.0

Customer did not leave a comment.

Dennis A 
Rating:
5.0

Nothing, you guys are great

Jorge R 
Rating:
1.0

Worst moving experience in my life. Expected a 6 x 12 trailer with ramps for my golf cart. I went there the day prior to my move to pick it up. I was told they don’t have any of that type for one-way rentals. I reserved the equipment six weeks in advance and not knowing I wasn’t getting the trailer the day before without being notified completely unprofessional. I will never use U-Haul again.

STEPHEN P 
Rating:
5.0

Customer did not leave a comment.

William C 
Rating:
5.0

My only issue would be being more upfront on having a limited amount of mileage to do that one way rental. It wasn't communicated and the emailed receipt it wasn't prominent. Otherwise a great rental by itself.

Brian G 
Rating:
4.0

Fast, friendly and efficient picking up my truck. I was in and out in 5 mins

SCOTT M 
Rating:
5.0

The staff was knowledgeable, friendly, courteous, and helpful!

DEWITT L 
Rating:
1.0

Safety chains did not fit my hitch. Electrical connection did not work.

HARVEY H 
Rating:
3.0

Fairly easy drop off once a human appeared to help. The screen and app were kind of useless and slow.

Julie H 
Rating:
5.0

Excellent customer service. Extremely friendly and helpful with both rental and return. They made the whole process convenient and easy.

TRAVIS C 
Rating:
5.0

Customer did not leave a comment.

PHILLIP H 
Rating:
1.0

I reserved a 10 ft wide truck. When I arrived, I was told at 1 pm I was told my reservation was canceled because I was not there at 10 am. I was then told that the 2 10 ft wide trucks were only for local service . I had to take a 15 ft wide truck.

JONATHAN L 
Rating:
1.0

Really upset and expect a phone call tomorrow to discuss options.

Raziel R 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS H 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE A 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B 
Rating:
5.0

Customer did not leave a comment.

Owen M 
Rating:
1.0

Reserved a 15 ft truck. Attendant attempted to give me a 12 ft truck, claiming that it was a 15 ft because the space over the cab made it 15. After much explanation as to why this was not the case and not going to work, finally got an actual 15 footer. Also, rental fee for one way, from Bluffton to Fredericksburg Va cost over $600. over $800 if you figure fuel. fuel tank was at 1/4 when I picked it up. Attendant claimed u-haul jacked the rates in summer "because everyone is moving"

DAVID C 
Rating:
5.0

Nothing everything is good great fast service. You can pick it up asap

Egeria W 
Rating:
5.0

Nothing needs to improve everything was excellent. Representative was courteous knowledgeable and efficient. Premises where clean had a great experience.

PANAGIOTI P 
Rating:
5.0

Great customer service!!

WILLIAM R 
Rating:
5.0

The best!

PHILIP C 
Rating:
4.0

Staff on site was helpful and nice. They made this a pleasant experience. Disappointed they only had "Local" trucks since we wanted to drop off at the destination....cost us an extra 2 hours, but that's not the worst thing.

HOWARD B 
Rating:
5.0

Customer did not leave a comment.

TAJAY T 
Rating:
5.0

Customer did not leave a comment.

ROBERT H 
Rating:
5.0

Midguard should have training on how to handle VIP credits

BRIAN V 
Rating:
4.0

They should make it a habit of checking the running lights on the trailers. As all other systems were checked hazard, turn signals, brake lights, all work i was pulling the trailer to my destination and we hit bad weather i had no running lights it was an uncomfortable situation finding out that the actual running lights didn't work

ALEJANDRO M 
Rating:
5.0

Customer did not leave a comment.

KAMRYN M 
Rating:
5.0

Customer did not leave a comment.

MARK H 
Rating:
5.0

Customer did not leave a comment.

Cris C 
Rating:
5.0

N/A

LEROY M 
Rating:
5.0

The rental was painless and the transaction was quick. Highly recommend this location.

Robert K 
Rating:
5.0

Friendly people were here. I had a pleasant experience.

Debra L 
Rating:
5.0

Customer did not leave a comment.

DANIEL B 
Rating:
5.0

The young man who waited on me at this facility? made this whole process as easy as it could be very knowledgeable very polite sociable just overall good person. Can’t thank him enough. I actually use this facility before and I believe I’ve used him before there. Also, he’s a great asset to your company.

ALLEN D 
Rating:
5.0

Customer did not leave a comment.

JOHN S 
Rating:
4.0

Truck was filthy front and back!!

DONNA M 
Rating:
5.0

Customer did not leave a comment.

FRITZ D 
Rating:
5.0

Great service & seamless process We LOVE U-Haul

BRUCE H 
Rating:
5.0

Excelente

SERGIO C 
Rating:
3.0

Customer did not leave a comment.

VICTOR T 
Rating:
5.0

great service easy drop off

JAMES T 
Rating:
5.0

Keep up the good work.

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

Matt S 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B 
Rating:
5.0

Customer did not leave a comment.

DENISE V 
Rating:
5.0

Customer did not leave a comment.

DANNY J 
Rating:
5.0

Customer did not leave a comment.

PAUL S 
Rating:
5.0

Update your open hours online. Online it says you open at 8, but the door says 9.

Robert K 
Rating:
5.0

Both of the attendants were very friendly and attentive. Thanks.

JOSEPH G 
Rating:
3.0

They make it sound reasonable but it all about sucking you dry for every penny they going to change for how many times you turn the steering wheel next

Eucal N 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F 
Rating:
2.0

Inside can of truck filthy

BYRON R 
Rating:
5.0

Customer service was excellent

RANDY W 
Rating:
5.0

Nothing need improved. This rental and transaction went very smooth and as expected.

Justin P 
Rating:
4.0

The truck cab had not been cleaned and there was dog hair everywhere on the floor and passenger side seat.

MARVIN T 
Rating:
5.0

Everything went smoothly and employees were friendly and very helpful.

Kerry M 
Rating:
5.0

Customer did not leave a comment.

ROYCE M 
No reviews have been submitted for this location.
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