Both of the employees at the this location was very friendly and helpful. Made my experience very pleasantWendel B.
Customer Reviews for Midgard Self Storage Cashiers NC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Melisa L.
Customer did not leave a comment.william M.
Don't change the pickup location on the customer the day before the reserved pickup date.STAN M.
Service agent was great and very helpful on double checking everything!!!Nelson G.
Customer did not leave a comment.Kimberly S.
Location did not have a trailer hitch starter kit - so had to find one locally. Otherwise, a great experience.Thomas R.
Customer did not leave a comment.Susan M.
Do NOT list a place for pickup if they aren't OPEN during the time needed for a pickup. Had to drive an HOUR there and back for the truck.Bruce H.
Customer did not leave a comment.Kelly H.
Customer did not leave a comment.N R F.
Friendly staff, efficient and courteous.James M.
Give corporate or local employees the ability to change an order in the system. It took talking to 6 employees over 24 hours and still no refund. We asked for regional manager 's phone but no dice. Finally got a call from her and resolved. Corporate should have the authority!Ron B.
Rep that I dropped the trailer off to was friendly, pleasant and helpful.Robert F.
Didn't care about my awful experienceNICHOLAS B.
Attendant didn't even come out to verify the truck or gas mat we returned the truck with.Scott W.
Customer did not leave a comment.Patricia D.
Customer did not leave a comment.John C.
Customer did not leave a comment.GERALD H.
Great friendly service.Gary B.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.LAURENS L.
Both gentleman at the dealership were very helpful, polite and knowledgeable. I will gladly use this dealership when needed.JOE M.
Good customer serviceRYAN F.
Customer did not leave a comment.JOSEPH B.
Customer did not leave a comment.Aris P.
Geremy was great at this location. He really helped me out. When I first arrived I was surprised because they had transferred my pickup location to a place 45 minutes away. When he checked into it they said they had texted me but alas, I did not receive. Up in the mountain areas sometimes the internet connections and phone service sometimes make it to where you don't get your notifications. I would strongly suggest that you call to make sure that they haven't transferred you to another location. In the end, Geremy made some great recommendations and I was able to rent a piece of equipment that worked for me from this location. He is an asset to U-Haul and he turned a bad situation into a good one. I even saved money in the deal. Thanks Geremy!!!JAMES R.
Everything was great!David C.
Customer did not leave a comment.FREDERICK D.
Customer did not leave a comment.JOHN P.
Customer did not leave a comment.Jeffrey S.
trailer needed to be swept out otherwise fineMICHAEL H.
The best Service ever.ROBERT M.
The only concern I had was that the Check Engine light was on but the attendant said that it should be okay.WILLIAM D.
Customer did not leave a comment.Justin S.
All goodKenneth T.
Everyone is very friendly, helpful and efficient. Always a pleasure to use this facility.PATRICK K.
Sold me an insurance for covering a motorcycle transfer in a truck; the wooden plank broke and dropped my motorcycle; now insurance refuses to pay as they won't cover motorcycle dropped inside the truck.NANDITH N.
Customer did not leave a comment.John R.
You can contact customers more timely when there has been an equipment change or are switching up where you are supposed to pick it up. I would rate UHaul overall 2 because of how much stress and frustration the changes caused. Also your refusal to reduce rates when you cause customers inconvenience is not acceptable. The facility itself is great & staff extremely helpful.Ellen I.
Charles runs a great U-Haul store. I highly recommend this location!ROBERT C.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.GERALD H.
Excellent friendly facilityDouglas S.
Customer did not leave a comment.ZANE W.
Customer did not leave a comment.PATRICK K.
Customer did not leave a comment.PETER M.
Customer did not leave a comment.kenneth T.
Customer did not leave a comment.Andrew M.
Jeremy, Steve & Charles really know how to take care of their customers.Ellen I.
James runs a great location!!ROBERT C.
The staff was very helpful and friendly in getting the rental trailer hooked up and assisting me on my way.DAVID B.
Customer did not leave a comment.MELVIN P.
I was asked to sign the agreement before inspecting the vehicle. I found less gas van was reported on the form. The attendee said he could not change the form because the truck had already been â€œdispatchedâ€. The result was I was charged for gas at the drop off location.FRANK L.
Customer did not leave a comment.KENNETH S.
Nothing. excellent experience.DICK D.
Make sure a truck is at the location specified so I don't have to drive 45 minutes one way to not get my truck. Then have to drive an hour further to get a truck discounted only $50. I spent close to 50 dollars in gas with my personal vehicle just to get a uhaul. I also had to move my stuff in the rain due to the delay by uhaulWILLIAM S.
Customer did not leave a comment.RANDALL F.
Customer did not leave a comment.Ellison S.
Jeremy was great. VERY helpful!!Robert C.
Customer did not leave a comment.JOHN H.
The only issue was poor internet service at the location. Employees were struggling to complete the rental. But, the manager Charles did a great job in the way he handled it.CHRISTOPHER S.
The staff is very friendly,professional, and efficientNoelle P.
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.BARRY M.
Customer did not leave a comment.MELANIE H.
Customer did not leave a comment.Susan P.
Absolutely amazing customer service. So personable and extremely knowledgeable.STACIE D.
We needed one more â€œGrand Wardrobe â€œ U-Haul boxes. This location had only Midguard boxesâ€¦.and their largest wardrobe was on the small side!LAWRENCE K.
It was a joyful experience.DAVID M.
Customer did not leave a comment.MICHAEL S.
Very courteous and helpfulZELMA C.
Customer did not leave a comment.Eugene C.
Computer system mixed up pickup date. No help available by phone. No help online. On e I finally got the truck, the next day and after a futile 30 mile round trip, it was good. Truck would be 100% improved by having back up camera!!!!!ROBERT W.
Customer did not leave a comment.Zane B.
Customer did not leave a comment.CARTER B.
This drop off was great and the personnel were quick and had me out in only a minute or two.GEORGE L.
Customer did not leave a comment.David I.
Customer did not leave a comment.KENNETH S.
Very nice office and staff was cool. Not super close to gas stations but that is expected due to Mountain location. May go back up there just to visit!Jeffrey F.
Customer did not leave a comment.JAMES I.
Customer did not leave a comment.GEORGE C.
The website let me reserve my truck for 9am using the 24/7 mobile check in option, but when I went to pick it up it told me that wasn't available for this location and that I had to wait until 12pm when they opened to pick up the truck. There was absolutely no indication that my 9am reservation was an issue and it completely ruined all of our subsequent plans for the day with movers. Since we were moving 4+ hrs away, we ended up not getting done moving until close to midnight due to the initial 3 he delay. And of course no one ever answered the customer service phone in those 3 hours that we had to wait to pick up our truck.DREW G.
Customer did not leave a comment.JOHN G.
Customer did not leave a comment.Richard S.
Easy drop off!Kaysie A.
Charles was extremely helpful.Chase S.
Customer did not leave a comment.bill W.
Customer did not leave a comment.alexander R.
Jeremy and Steve were great, professional and very pleasant.michael S.
Customer did not leave a comment.Randy W.
Customer did not leave a comment.Russell H.
Customer did not leave a comment.GEORGE S.
Customer did not leave a comment.KRIS C.
Customer did not leave a comment.Neal S.
Rented on a holiday, this was the only location open early and they were very busy. Charles Gupton handled my rental while helping another employee and answering customer questions effortlessly. Very impressed with the service he provided.EDWARD G.
Customer did not leave a comment.JOSEPH J.
Staff came out and met me, even call me by my name. They unhooked tow dolly, didn't have to get out of my truck. A+JAMES W.
Nothing, your employees were amazing. I unfortunately was in a accident and airlift to hospital your employees were amazing reaching out to my emergency contact immediately and showed the most upright concern in my wellbeing and not the slight bit concerned of truck damage but of mine putting there costumers number 1. Thank you allDustin G.
Excellent location. The manager, Alex, is the best at customer service - SO accommodating and helpfulRob C.