The Virtual folks try but it is not a good situation.
TONY B
Customer Reviews for Midgard Self Storage Cashiers
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Midgard has an easy process for pickup and drop off. The truck seems to be well maintained. Thank you.
KEN HOdd that their customer service folks are mostly virtual. That said, they were responsive and kind.
KAREN DExcellent experience!
Wendy BThe online, no personnel support was very difficult in a location with minimal phone service. ONline support was not helpful as there was no obvious wi-fi connection available. I f we had known at the time we made the reservation that we would be required to upload pictures etc. we would have gone to another location.
Valerie PAutomated attendant.
Russell BNo. There were no people there
Howard BIssues with both picking up truck reserved (15’) and returning it. Without a person to deal with and to resolve issues it created problems. The actual use of the truck for my purposes worked out well, just not a good experience dealing with multiple virtual people. Good example was the truck i actually used was not properly reflected until will after i returned and the charges per day for the replacement truck given to used, a 20’ truck substitute was supposed to be at same. 15’ foot rate / day (29.95 vs 39.95) was not properly reflected on final bill of $200+ vs.$190 correct total billing.
LESTER GI was not given the price of the truck as told me by the lady at the counter. When I called about the discrepancy, she said I would have to deal with corporate. This is no way to treat a customer.
MICHAEL M-The online pickup process worked well though the Cashiers location needs to improve the internet access as it was very slow. -Van was clean except for sticky coffee stains in the cupholders. -10ft van ordered was not available so I had to take a 15 ft van. At the end I was charged a gas rate for a 15ft van but really this should have been for a 10ft van as ordered. Please can I receive a credit for the difference which I will use on my next U-Haul rental. Overall, I like this service and will use it again and again!
Jim JBrad was awesome and the gentleman who worked at the location Great experience
DIANNE BTruck was old, rattled and whined. Staff could have cared less.
Katherine HHard to upload photos Truck was too far away to allow for Wi fi
Nicholas BGreat customer service. Very helpful.
CHADFORD FDid not know (likely my miss) that the location was going to be run by a virtual staff. Took a bit of getting used too, yet all good!
Scott FRental process requires uploading pictures and info via cellphone. There’s very little cell service and you have to walk the property to find it! Extremely difficult at best.
jodie rDakotah is very helpful. Great service and location.
dawn pVehicle drove fine and I enjoyed it. However, the steering wheel and other parts of the interior were dirty as heck. I used 5 clorox wipes on the steering wheel alone.
Jeffrey SI have had several rentals from this location and have always received excellent service and equipment.
don tEverything went perfect, thank you Can you mail my lock key to me. 😊
Margie FNice folks!
John HNice and easy and very friendly/helpful staff. Would definitely recommend!
Cal RNot normally what is expected information wise from a rental but awareness of a local debris dump would have been helpful although my internet information was very unhelpful resulting in a useless 30 mile mountainous road trip when a commercial dump was 8 miles away so awareness of a site and what is accepted (and when and from who) would be useful (as well as the latest hot stock).
Mike MOutstanding two young men help me and one young fella unlock the trailer for me. So nice.
Wogan BEverything about my experience was top notch. The friendly, professional staff, the instructions, the amazingly powerful 26' truck.
ryan mEveryone very pleasant and efficient.
Peter AExcellent personable professional help. Thank you!
robin bsuper nice and knowledgeable staff!
John DVery friendly and customer oriented.
robert tGreat customer service at this location. Highly recommend.
Scott PAwesome customer service.
Adolph BNothing.
Christine Cstaff here helpful and understanding when we were in a large traffic delay
Ellen II actually have recommended it to the customer service people at Southern Storage. They have also been amazing in lowering the stress involved in my moves.
Yolande AJen was fantastic!
Don HEfficient staff
Adolph BVery helpful and courteous.
Fred G