Customer did not leave a comment.Jon D.
Customer Reviews for Midgard Self Storage Columbia LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My reservation was canceled at another location the same day because I was late to pick up the van. I made the reservation weeks in advance and was paying for two days, yet it was canceled without even a phone call. This left me in a seriously stressful and tough spot to find another local van. The owner of the first location spoke with someone corporate on the phone who said she would call me back in fifteen minutes with the location of the closest van. This woman never called me. I was fortunate enough to get on the phone another location who looked up and found me an available van nearby. It was a terrible experience due to the corporate money grab of canceling my reservation without asking. I will never rely on Uhaul again out of fear of being left stranded again.Matthew G.
Customer did not leave a comment.Dephne M.
Customer did not leave a comment.Anthonie D.
Customer did not leave a comment.JAMAR D.
All goodGUY G.
Customer did not leave a comment.Sarah B.
Customer did not leave a comment.Brian R.
Excellent Customer ServiceCYNTHIA H.
Personnel were quick to help and provided excellent service.JUAN L.
Customer did not leave a comment.FRANCES C.
Customer did not leave a comment.ANTONIO W.
Customer did not leave a comment.Freda R.
Maintain what is currently in place!!! Great facility, courteous and very professional staff. Will use your services again. Thank you for a very much appreciated experience!!!KARL H.
I felt they charged me for gas when it wasn't neededHER MAJESTY S.
Please update the address of the location and clearly mark where U-Haul pick up and drop off is.ASHLON L.
Customer did not leave a comment.ALVIN H.
Adriann Horton the area manager contacted me personally regarding my recent experience. She was very polite and understanding of the situation I was in. She gave me a refund which I was blown away. Never had this level of care with Penske and Budget which I've used many times over U-Haul. You guys for sure have a frequent flyer now.Jake A.
Agent was very helpful and nice. We did the inspections and contracts in a walk-through type instruction. Equipment was faulty unbeknownst. Rough idle truck, possible faulty wiring between truck or dolly (seemed to be intermittently working, I.e. blinking very slowly, sometimes cutting off, had to have hazards on my personal vehicle.) previous customer didn't loosen left side strap properly (it was folded/knotted through the loop), fiddled around at pickup and drop off trying to pull out to no avail. Safety chain seemed fine at pickup, but was actually safety-risk loose and roadside service provider was able to wiggle it around.JACOB A.
Customer did not leave a comment.Milton S.
I was very happy with the location I chose. Customer service was excellent too. I really appreciated that also. You don't see good customer service a lot anymore. Thank you.CYNTHIA G.
Customer did not leave a comment.JAMES S.
Only had issues with uploading photos. Had the drop off office go back in to load pictures. Site would not allow this option.APRIL R.
The customer service with Fantasia was great you need to keep her but the other lady was not so nice .ðŸ¥´MARY S.
Customer did not leave a comment.JOHNNY C.
Customer did not leave a comment.VANESSA F.
Customer did not leave a comment.COREY M.
Customer did not leave a comment.BRANDON P.
Customer service was goodMARY S.
The customer service I received from the initial reservation to the pick-up and through the return was absolutely amazing. I cannot express how much I appreciate the friendly, professional, and efficient service I received. The truck was well-maintained, but had a few examples of wear over time. However, it was clean and met my needs.MARY S.
Customer did not leave a comment.Travis T.
Front desk rep was very niceKeon R.
Customer did not leave a comment.Tami R.
Customer did not leave a comment.Scott P.
Nothing to improve. Customer service was great.Wanda C.
The young man who took care of me was very helpful and personable.Peter B.
It was a very Quick check in and very quick check out. Very easyBERNARDUS M.
Customer did not leave a comment.CHRISTIAN N.
Customer did not leave a comment.Windel B.
Very professional experience.Daniel M.
Nice young ladies in office. Thank youShirley H.
Attendant in Columbia couldn't help pick up the trailer, needed to move the trailer up to keep the back end from hitting the ground. No wheel blocks available to keep trailer from rolling back. Pawleys Island attendant very helpful.Chris I.
Rented a cargo van for my caterer to use to drive to NC with all of his eqyupment. Took 2 visits and 2 hours to finally complete the transaction. The employee kept telling me my credit card would accept. Tried like 10 limes. THEN said oh the Uhaul system is down. Sorry nothing I can do. Really? then the system pops back up in 10 minutes? Very unprofessional and made zero attemps to help us with any alternate ideas other than telling my caterer he needed to come up with cash to pay for the van. And figure out how to get the cash as he had no other vehicle there. Not a fun experience as the mother of the bride in NC about to have a stress fit.Rachael H.
Customer did not leave a comment.Krista P.
Still very upset I have called u haul and voiced my complaint the truck was dirty nasty, and smelled from the cab to the back of the truck the cab had burned matches in the floor and smelled of smoke and the back of the truck had so much trash, paper, food, candy wrappers, pasta noodles and just had the worst odor wasn't happy that I had to put my personal stuff in this truck. Still upset and not happy.Jennifer J.
Customer did not leave a comment.Thomas H.
I dropped the vehicle off after hours. Per the instructions from the sales associate, I merely dropped the keys in the box out front. The subsequent emails indicated I needed to check out online or would be fined $20. It also said I needed to be at the location. So at 10:30 pm I drove back to the site but it still did not acknowledge my location.Michael E.
Customer did not leave a comment.Rosbin G.
Customer did not leave a comment.Christine H.
Customer did not leave a comment.Carlene A.
Very helpfully on pickup and quick easy returnDanny B.
Again, Amanda stepped up to the plate. We were going from India Land to drop my daughter off at a College Apartment in Columbia, SC. Amanda was familiar with the area and was able to provide the ideal drop off spot for our needs - most convenient to apartment, only needed truck one way, for the day and most likely would be after hours. She gets 5 stars in my book. We had no interaction with anyone at Migard in Columbia as was after hours.Brian M.
I was impressed by the prompt and professional service. I'll be doing business here again. Thank you!Mark G.
It is difficult to get into. There is. I place to parkRobert D.
I need to speak with someone in customer service. I was not provided accurate customer service. Please call me!darlene S.
Customer did not leave a comment.Jan S.
Customer did not leave a comment.Jessica B.
not happy due to the fact my order wasnt completed and I have to drive across town for moving blankets that was was originally purchased. it delayed my move 2 hours later.Maurisa S.
Customer did not leave a comment.Carl C.
Customer did not leave a comment.frank L.
Customer did not leave a comment.GT O.
Customer did not leave a comment.edgar R.