Customer Reviews for Midgard Self Storage Mall Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Midgard Self Storage Mall Dr

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JUDITH JEFFREY N. on

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Very helpful, I’ll definitely use them again. Thank you 😊

Austin T. on

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Matthew O. on

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FRED T. on

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Sam L. on

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Christopher L. on

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Melisa B. on

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The lady that waited on me was so awesome! I had twisted my knee moving and she hooked up the trailer and we checked my lights. All was good. She also helped me after I turned it in. Thank goodness for Midgard storage!

Russell W. on

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Make sure moving day is sunny and warm!????

Angie S. on

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Billy K. on

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Very friendly. Great service. Don’t change anything.

Mitchell L. on

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This location is awesome and the man running it is very nice and helpful. I would use and recommend this location to anyone.

Mike D. on

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Very pleased with this location. Prior to this location, I was not pleased with all the internet/text/etc. when I was trying to originally get a 20' truck. Very confusing. Kept diverting me to other locations and size trucks. I didn't know where I was renting from. The day before I needed this truck, I still didn't know who/where/what I was renting.

Cheryl C. on

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LYDIA H. on

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The truck is old and wouldn’t start @ one stop on our journey, we had to call the office and they told us to put it in neutral and it would start but we were stranded for a good 30 minutes until we got someone on the phone. I’ve always used the Sheffield location for truck rentals b4 but the people that run that location I’d rather not deal with not as friendly as the last people

Jennifer L. on

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Dennis P. on

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The truck was is bad shap and needed work. Would not stay on the road need wind shield wippers did not work needed to be changed, Lights turned two differnt ways. Did not have cruise control. Need new seat. Look a claim.

Cynthia B. on

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Ian D. on

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Fantastic location and staff

Timothy P. on

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Lori M. on

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Greg V. on

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Vehicle was ready and waiting. Staff was friendly and helpful

John M. on

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check tire pressure. i checked them and they were much higher than they were supposed to be.

Deborah L. on

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The staff was very friendly and efficient. The trailer was waiting for me and I was in and out in no time. I would highly recommend these u-haul businesses.

Destiny S. on

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Robert W. on

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Trudy T. on

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Ben D. on

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craig W. on

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craig W. on

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Very helpful. Nothing needed to improve.

Kevin S. on

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U-haul needs to stop promising deceptively low rental prices, then overcharging per mile and adding ridiculous fees and oversells. A short, in-town move easily costs 3x the advertised "$29.99."

Collin L. on

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Overall great experience

viki B. on

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Thomas S. on

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Michael B. on

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donna M. on

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So glad we could drop it off in the key slot.

Russell W. on

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Got any with better gas mileage ? ????

Gay H. on

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Debra B. on

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Lori Lisa G. on

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Seth S. on

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James L. on

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Cody H. on

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TONITIA B. on

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Truck was dirty, but it was a pickup truck, being used to haul some plywood, so it really wasn't a big deal. The location staff was helpful, courteous and kind. I will definitely use them again if I need to rent a uhaul.

Tennille B. on

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Great customer service. Lots of truck size to choose from. Held my reservation an hour past time when I was running late. I would recommend this location to everyone I know.

Danine J. on

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TODD B. on

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Uhaul As a company means to maintain their quipment better and be more organized. My customers break down on the side of the road they need to have a better customer service and customer care. When the equipment is sent one way on a long trip the equipment needs to be checked over very well by the company and this is never done. And the customers suffer for that .

jestini J. on

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Amy R. on

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JODA P. on

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Chanice A. on

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Virgil G. on

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Darryl A. on

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The person working at this location was fantastic.

Robert M. on

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My uhaul did not have a dolly, which made me moving big furniture difficult. This cause me to strain muscles, and i couldn’t call them because they were closed.

Jennifer S. on

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The trailer had a leak in the roof so all my belongings got wet.

robert W. on

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On the 6x12 trailers are to heavy on the hitch without a trailer Jack. I returned the trailer after hours. I had to use the Jack from my car to release the trailer from my car. A person without a Jack would have been in trouble. A 6x12 must have a jack equipped on the trailer.

JEFF R. on

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Easy drop off, very helpful and fast.

Jonathan G. on

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Michael E. on

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David A. on

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Tim G. on

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Donnie C. on

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judy J. on

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William M. on

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Smooth transaction, ready and eager to except return.

Cody L. on

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It was sufficient

FLOYD C. on

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JAMES E. on

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Nicholas P. on

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Amber was most helpful and knowledgeable as well. a great rep for u-haul and this location. she made unhooking quick and simple. great employee very personable and helpful.

CARL J. on

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Very friendly and accommodating. Unhooked the trailer for me.

David B. on

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Travis H. on

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The address for this location is wrong so it was difficult to locate.. It is located on a dead end road just off W Mall Dr. Because I had a U-Haul equipment installed on my car the staff wasn't sure what I owned and what we being returned. She asked me if I had my owner's book that was given to me when I bought the hitch. I told her that one wasn't given to me. She had to call the origin location of my rental to know what I was to keep and what she was to keep. The paperwork was otherwise easy to take care of.

William S E. on

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William T. on

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Mark M. on

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Everything was perfect!!!!

Grace G. on

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PHILLIP D. on

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The young lady that I dealt with was great.

Jerry R. on

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kimberly S. on

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ALISA G. on

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Overall customer service was outstanding.

Clinton B. on

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edward M. on

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Amy H. on

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DAVID HARLAND R. on

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Prompt service and friendly employees. I would definitely do business with this location again

Vincent W. on

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sean B. on

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There was a lot of confusion between the website and where the email address sent me. When I arrived, there were no trucks on the lot. The lady was very nice and sent me to another location. Once it was all sorted out it was a good experience.

Amanda K. on

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Very efficient. My truck was ready when I got there and was in good condition.

LEAH RENE L. on

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The best Uhaul facility is have used!

Latae P. on

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dan G. on

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John M. on

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The gentleman was kind helpful and understanding

ERNESTO C. on

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Myra P. on

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The crew was very professional.

YOUNG P. on

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front window was mashed crake comer . they didn't walk out side and check the mile /gas /condition of truck . good i took pictures before drive inside and outside .

Patrick H. on

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Stuart D. on

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One of the best locations I’ve ever visited. Extremely neat, clean, professional!

Joel W. on

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There was a combination lock on the back of the truck which prevented me from opening the storage door. I called the rental location and neither of the combinations they gave me worked to open the combination lock. It took another phone call for him to finally locate someone who knew the correct combination. The truck I received was terribly out of alignment. I was only using it for an in-town move, so we just suffered through it. There is no way I would have attempted to drive that particular truck a long distance, such as on an interstate. I WILL NOT rent from this U-Haul location again and will advise my friends and family to not rent from this locations.

Judy K. on

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I didn’t get to use the trailer. We were locked out of the storage before we got there to get the furniture.

Ashley B. on

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phillip B. on

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John M. on

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spencer L. on

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Good experience at this location with pick up and the staff.

Lamar W. on

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