Customer Reviews for Midgard Self Storage Mall Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Midgard Self Storage Mall Dr

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ALBERT V.
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Customer did not leave a comment.

WILLIAM B.
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Jessica T.
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The location itself and everyone at Midgard Storage was an absolute JOY to work with. However, your own website/process (uhaul.com) is beyond horrendous. This entire process was fraught with nothing but issues. I've used Uhaul for years but am seriously reconsidering ever using your services again after all the issues I had with you guys the past two days. From making the reservation online to checking the truck back in, I spent over 3hrs on hold over the phone with customer service reps and have had to speak with 3 or 4 different live chat agents to ensure things were properly handled. Truly terrible service on Uhauls behalf... I highly recommend Midgard storage for all your storage needs however as their representatives are wonderful!!

Michael O.
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MARK W.
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LINDA M.
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Brakes need check, power steering needs check

ALAN B.
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Professional and good customer service. No problems. Thanks.

David T.
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Nothing to improve

Paul B.
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Customer did not leave a comment.

Michael R.
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Great service

Angela H.
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Definitely poor customer service they did not have the U-Haul truck that we requested the lady that I spoke to on the phone whenever I got there was extremely rude and not willing to accommodate our needs. Would not recommend this location for U-Haul pick up to anyone

Michael C.
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I wish people would not smoke in the vehicles I'm a non smoker and the odor and nicotine residue is not good Other than that. Staff was great. Truck was fine

John D.
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Customer did not leave a comment.

EDWARD C.
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Midgard Self Storage was an excellent choice for our U Haul Moving experience. Moving is never an easy task but your services made it a lot easier. We will definitely call again if we are ever in need.

Chris W.
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The Application/ On-line service is horrible. I never could get logged in and the phone representative was absolutely useless. If I never use your on-line service again, it will be to soon.

JUDITH N.
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In Florence Alabama Midguard Storage and the employees they have are always helpful and very professional.. excellent service.

AMANDA V.
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Customer did not leave a comment.

RICHARD M.
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trailer had brake lights and blinkers but no running lights or tail lights.

WILLIAM K.
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Nothing

CECIL L.
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Nothing-- all was good. The attendant was super!

Laura L.
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Did not provide blankets or dolly I had reserved online. Truck was returned while I was at the counter waiting for it, so the truck was not cleaned between customers. Air conditioning did not work in the truck.

Laura L.
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Customer did not leave a comment.

LEE F.
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Clean the inside of the cab. Also had a flat tire and another tire was bald.. Ean and maintain the vehicle.

CATHRYN K.
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Frank was awesome. Happiest i have ever been with a uhaul rental.

Edward H.
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I feel that everything is great. No changes need to be made.

Calvin N.
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Jeffery K.
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Samantha S.
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Jeff M.
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Very good truck and service.

Beau L.
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SCOTT B.
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your online drop off is slow and has too many steps. It took us almost 15 minutes to get connected, get a verification code sent, load pics, etc. And we have a smartphone and are techno savvy.

Carol M.
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Daniel C.
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mark B.
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Picked up with half tank of fuel brought back with 3/4 tank. Charged we for 6 addtinal mile and accused me of stilling blankets.

Lisa A.
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Pamela T.
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Joel M.
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Jeremy P.
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ISAIAH N.
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the service was real good but the truck was messed up the lights had a short in them

William I.
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Patricia K.
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excellent customer service at this location

Robert G.
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Frank and his team should train UHaul reps. They're terrific! Good experience all around. Professional. Courteous. Accommodating. I'll be renting from Frank at Midgard exclusively. Thanks Frank.

Steven B.
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Staff was Very polite and helpful , Great experience, please let your Staff at this office know they are appreciated, Thanks to each one of you,??

Bryan M.
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Everything was great. The staff was great to work with

Randy C.
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It was all good thanx

Jerry H.
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Great guys and good service. Truck was like new. They always will have my business!

Candace H.
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Caden and Frank was GREAT!!! Very helpful!

Rebecca M.
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This is literally the best experience I've had with the U-Haul moving company ever.

Samuel A.
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Customer did not leave a comment.

Rodreggus P.
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Monie W.
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Robert G.
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I've depended on UHaul for years and have been to dozens of locations here and there, Frank and the staff at Midgard are the best I've ever encountered. Professional, polite, courteous, and efficient. Thank you, Frank.

Howard S.
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Offer a clean vehicle

Jameka P.
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David D.
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mark S.
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Thank you for allowing an earlier pick up time. Very friendly and helpful.

JUDITH JEFFREY N.
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Very helpful, I'll definitely use them again. Thank you ??

Austin T.
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Matthew O.
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FRED T.
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Sam L.
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Christopher L.
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Melisa B.
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The lady that waited on me was so awesome! I had twisted my knee moving and she hooked up the trailer and we checked my lights. All was good. She also helped me after I turned it in. Thank goodness for Midgard storage!

Russell W.
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Make sure moving day is sunny and warm!????

Angie S.
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Customer did not leave a comment.

Billy K.
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Very friendly. Great service. Don't change anything.

Mitchell L.
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This location is awesome and the man running it is very nice and helpful. I would use and recommend this location to anyone.

Mike D.
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Very pleased with this location. Prior to this location, I was not pleased with all the internet/text/etc. when I was trying to originally get a 20' truck. Very confusing. Kept diverting me to other locations and size trucks. I didn't know where I was renting from. The day before I needed this truck, I still didn't know who/where/what I was renting.

Cheryl C.
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Customer did not leave a comment.

LYDIA H.
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The truck is old and wouldn't start @ one stop on our journey, we had to call the office and they told us to put it in neutral and it would start but we were stranded for a good 30 minutes until we got someone on the phone. I've always used the Sheffield location for truck rentals b4 but the people that run that location I'd rather not deal with not as friendly as the last people

Jennifer L.
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Customer did not leave a comment.

Dennis P.
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The truck was is bad shap and needed work. Would not stay on the road need wind shield wippers did not work needed to be changed, Lights turned two differnt ways. Did not have cruise control. Need new seat. Look a claim.

Cynthia B.
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Customer did not leave a comment.

Ian D.
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Fantastic location and staff

Timothy P.
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Lori M.
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Greg V.
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Vehicle was ready and waiting. Staff was friendly and helpful

John M.
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check tire pressure. i checked them and they were much higher than they were supposed to be.

Deborah L.
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The staff was very friendly and efficient. The trailer was waiting for me and I was in and out in no time. I would highly recommend these u-haul businesses.

Destiny S.
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Customer did not leave a comment.

Robert W.
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Trudy T.
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Ben D.
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craig W.
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craig W.
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Very helpful. Nothing needed to improve.

Kevin S.
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U-haul needs to stop promising deceptively low rental prices, then overcharging per mile and adding ridiculous fees and oversells. A short, in-town move easily costs 3x the advertised "$29.99."

viki B.
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Customer did not leave a comment.

Thomas S.
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Michael B.
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donna M.
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So glad we could drop it off in the key slot.

Russell W.
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Got any with better gas mileage ? ????

Gay H.
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Customer did not leave a comment.

Debra B.
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Lori Lisa G.
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Seth S.
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James L.
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Cody H.
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TONITIA B.
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Truck was dirty, but it was a pickup truck, being used to haul some plywood, so it really wasn't a big deal. The location staff was helpful, courteous and kind. I will definitely use them again if I need to rent a uhaul.

Tennille B.
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Great customer service. Lots of truck size to choose from. Held my reservation an hour past time when I was running late. I would recommend this location to everyone I know.

Danine J.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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