Customer Reviews for Midgard Self Storage Mall Dr
(U-Haul Neighborhood Dealer)

301 reviews

2708 W Mall Dr   Florence, AL 35630

(256) 275-4062

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(256) 275-4062

2708 W Mall Dr
Florence, AL 35630

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

Everything was great !! One stop shop for all my storage and uhaul needs

Janette J. 
Rating:
4.0

Customer did not leave a comment.

Jeremy C. 
Rating:
4.0

Better customer parking

Dwight O. 
Rating:
5.0

Britney was personable, easy to talk to, and more than helpful to hook up the trailer to my car. It was a very pleasant as well as an efficient experience and exactly what I needed to get my hauling job done.

dick M. 
Rating:
5.0

Customer did not leave a comment.

Payton Y. 
Rating:
5.0

Harry Potter 42 girl was super nice.

Mike K. 
Rating:
5.0

Customer did not leave a comment.

GRANT W. 
Rating:
5.0

Customer did not leave a comment.

Trevor L. 
Rating:
5.0

Customer did not leave a comment.

Misty M. 
Rating:
2.0

Very limited parking area

EUGENIA A. 
Rating:
4.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

ADA B. 
Rating:
5.0

Brittney was awesome! She did everything right, she was very friendly and helpful!! There is nothing needed to improve.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

CANDIDA E. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Very friendly and helpful staff. I would rent here again even if they weren't the closest.

TRAVIS R. 
Rating:
5.0

Frank and Brittany are awesome! Highly recommend this location all the time!

TUCKER S. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Both locations were great. Friendly and professional.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

MADELINE J. 
Rating:
5.0

Brandy was friendly and helpful and she had a smile on her face . Thanks Brandy

WILLIAM P. 
Rating:
5.0

Nothing as far as I'm concerned

RICKY G. 
Rating:
5.0

Customer did not leave a comment.

Miranda D. 
Rating:
3.0

Drivers side door was hard to open. Truck looked like damage was improperly repaired. Employee was very nice and polite.

FELICIA D. 
Rating:
5.0

Great

RONNIE H. 
Rating:
5.0

Customer did not leave a comment.

Oscar M. 
Rating:
5.0

Customer did not leave a comment.

JUDITH N. 
Rating:
5.0

Na

MILTON H. 
Rating:
4.0

Customer did not leave a comment.

EARNIE C. 
Rating:
5.0

Customer did not leave a comment.

Amelia E. 
Rating:
4.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Pick and drop off the were very easy. Staff was helpful. I will use them again !

MARY W. 
Rating:
5.0

Would definitely recommend to anyone

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Janice B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLE T. 
Rating:
5.0

Customer did not leave a comment.

UHLAND R. 
Rating:
5.0

The Young lady who checked me in provided exceptional service and this was on a Sunday Afternoon!

KURT W. 
Rating:
5.0

Customer did not leave a comment.

Rhonda P. 
Rating:
5.0

Customer did not leave a comment.

Andrea A. 
Rating:
5.0

Customer did not leave a comment.

Karen E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

Can I get a receipt ?

Erik B. 
Rating:
5.0

If I need to use UHaul again, I would us this place to rent. The service is excellent. The people are very helpful and friendly.

DEBORAH J. 
Rating:
5.0

The manager of Midgard on Mall Drive was very professional and personable, and made the experience very welcoming. Much appreciated.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

TAMMY B. 
Rating:
5.0

Customer did not leave a comment.

Darryl N. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Amy J. 
Rating:
5.0

Customer did not leave a comment.

Britton W. 
Rating:
4.0

Very helpful

PERCY T. 
Rating:
5.0

Customer did not leave a comment.

ALBERT V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

The location itself and everyone at Midgard Storage was an absolute JOY to work with. However, your own website/process (uhaul.com) is beyond horrendous. This entire process was fraught with nothing but issues. I've used Uhaul for years but am seriously reconsidering ever using your services again after all the issues I had with you guys the past two days. From making the reservation online to checking the truck back in, I spent over 3hrs on hold over the phone with customer service reps and have had to speak with 3 or 4 different live chat agents to ensure things were properly handled. Truly terrible service on Uhauls behalf... I highly recommend Midgard storage for all your storage needs however as their representatives are wonderful!!

Jessica T. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
4.0

Customer did not leave a comment.

MARK W. 
Rating:
3.0

Brakes need check, power steering needs check

LINDA M. 
Rating:
5.0

Professional and good customer service. No problems. Thanks.

ALAN B. 
Rating:
5.0

Nothing to improve

David T. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Great service

Michael R. 
Rating:
1.0

Definitely poor customer service they did not have the U-Haul truck that we requested the lady that I spoke to on the phone whenever I got there was extremely rude and not willing to accommodate our needs. Would not recommend this location for U-Haul pick up to anyone

Angela H. 
Rating:
4.0

I wish people would not smoke in the vehicles I'm a non smoker and the odor and nicotine residue is not good Other than that. Staff was great. Truck was fine

Michael C. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Midgard Self Storage was an excellent choice for our U Haul Moving experience. Moving is never an easy task but your services made it a lot easier. We will definitely call again if we are ever in need.

EDWARD C. 
Rating:
1.0

The Application/ On-line service is horrible. I never could get logged in and the phone representative was absolutely useless. If I never use your on-line service again, it will be to soon.

Chris W. 
Rating:
5.0

In Florence Alabama Midguard Storage and the employees they have are always helpful and very professional.. excellent service.

JUDITH N. 
Rating:
5.0

Customer did not leave a comment.

AMANDA V. 
Rating:
5.0

trailer had brake lights and blinkers but no running lights or tail lights.

RICHARD M. 
Rating:
5.0

Nothing

WILLIAM K. 
Rating:
5.0

Nothing-- all was good. The attendant was super!

CECIL L. 
Rating:
5.0

Did not provide blankets or dolly I had reserved online. Truck was returned while I was at the counter waiting for it, so the truck was not cleaned between customers. Air conditioning did not work in the truck.

Laura L. 
Rating:
5.0

Customer did not leave a comment.

Laura L. 
Rating:
2.0

Clean the inside of the cab. Also had a flat tire and another tire was bald.. Ean and maintain the vehicle.

LEE F. 
Rating:
5.0

Frank was awesome. Happiest i have ever been with a uhaul rental.

CATHRYN K. 
Rating:
5.0

I feel that everything is great. No changes need to be made.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Calvin N. 
Rating:
5.0

Customer did not leave a comment.

Jeffery K. 
Rating:
3.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Very good truck and service.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Beau L. 
Rating:
5.0

your online drop off is slow and has too many steps. It took us almost 15 minutes to get connected, get a verification code sent, load pics, etc. And we have a smartphone and are techno savvy.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
3.0

Picked up with half tank of fuel brought back with 3/4 tank. Charged we for 6 addtinal mile and accused me of stilling blankets.

mark B. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

Pamela T. 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
4.0

Customer did not leave a comment.

Jeremy P. 
Rating:
4.0

the service was real good but the truck was messed up the lights had a short in them

ISAIAH N. 
Rating:
4.0

Customer did not leave a comment.

William I. 
Rating:
5.0

excellent customer service at this location

Patricia K. 
Rating:
5.0

Frank and his team should train UHaul reps. They're terrific! Good experience all around. Professional. Courteous. Accommodating. I'll be renting from Frank at Midgard exclusively. Thanks Frank.

Robert G. 
Rating:
5.0

Staff was Very polite and helpful , Great experience, please let your Staff at this office know they are appreciated, Thanks to each one of you,??

Steven B. 
Rating:
5.0

Everything was great. The staff was great to work with

Bryan M. 
Rating:
5.0

It was all good thanx

Randy C. 
Rating:
5.0

Great guys and good service. Truck was like new. They always will have my business!

Jerry H. 
Rating:
5.0

Caden and Frank was GREAT!!! Very helpful!

Candace H. 
No reviews have been submitted for this location.

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