Customer Reviews for Midgard Self Storage Mall Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Midgard Self Storage Mall Dr

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Stuart D. on

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One of the best locations I’ve ever visited. Extremely neat, clean, professional!

Joel W. on

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There was a combination lock on the back of the truck which prevented me from opening the storage door. I called the rental location and neither of the combinations they gave me worked to open the combination lock. It took another phone call for him to finally locate someone who knew the correct combination. The truck I received was terribly out of alignment. I was only using it for an in-town move, so we just suffered through it. There is no way I would have attempted to drive that particular truck a long distance, such as on an interstate. I WILL NOT rent from this U-Haul location again and will advise my friends and family to not rent from this locations.

Judy K. on

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I didn’t get to use the trailer. We were locked out of the storage before we got there to get the furniture.

Ashley B. on

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phillip b. on

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John M. on

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spencer l. on

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Good experience at this location with pick up and the staff.

Lamar W. on

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Bonnie D. on

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Amber was awesome! The truck was clean and drove well. We will definitely rent from this location the next time we need a rental truck.

Regina H. on

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Unless I find out more information about my pricing. I wont recommend Uhaul to anyone.

aretha t. on

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Marla R. on

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John S. on

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Amber was friendly and the rental return went very smooth.

STEPHANIE A. on

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was charged the wrong rate per mile and my card was billed at a higher total than the receipt. then i had to hold for 20 minutes to try and get it resolved. no one answered the phone. will not be using or recommending u haul. i will be sure to relay my experience with anyone that considers using u haul.

Darrell G. on

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Mike H. on

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michael m. on

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Amanda K. on

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Chiconee B. on

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Bryant F. on

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JEFF H. on

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Virginia E. on

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ADARIOUS L. on

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Andrew S. on

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patsy b. on

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very helpful. Buck was great to work with.

Laura S. on

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Amber was super to do business with ..knowledgeable and professional.

William G. on

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Cindy S. on

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I had an excellent experience! The employees were curtious and solved every problem I had. Amber and Buck were the people that waited on me. Their rates were great too, we got a discount on u-haul because we rented a storage unit! My experience there was excellent from start to finish!

Lindsay P. on

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Jeffrey O. on

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Even tho I was a couple of days late checking into my reserved storage unit, the staff was very understanding and accommodating. Would highly recommend Midgard Self Storage

Richard P. on

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Peggy S. on

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This is very nice facility. Everyone is great and I want to thank them for receiving my truck on a Sunday and having my storage room available.

Wendy L. on

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Marion B. on

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Angel H. on

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I ordered a dolly, but realized it was not one on the truck. I hope i could be reimbursed for that. But other than that i have no complaints

JULIAN W. on

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Very nice location with easy access and great customer service!

David C. on

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Having said the above, this location is an independent self-storage place that apparently takes in U-Haul drop-offs and rents what may be there. He was totally unprepared to do anything regarding the destroyed tire I came in with. He had great difficulty removing the safety chains plus NO TOOLS to facilitate. I actually had left to go home and bring my tools there to free my truck. In route, he managed to finally free my truck.

SABRINA M. on

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IVAN C. on

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Friendly and professional staff..

William G. on

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DAVID P. on

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Great experience.

William g. on

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Shelby H. on

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The staff was so good to us. We will definitely be back for our moving needs in the future.

debra r. on

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Grant E. on

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David h. on

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Better parking when you come up to make your rental.

Charles S. on

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George G. on

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Ron K. on

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The address of the location was on Mall Road in Florence, Alabama but was actually 2 blocks off the main road (Mall Road) on a side street with no signs pointing to the actual location. Someone really has to drive slower than most of the traffic on Mall Road and really look for it to find it. But the service was exceptional.

Connie K. on

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The person that help me was very nice and helpful

jack c. on

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Excellent, so helpful

Cameo w. on

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Horrible will try and rip you off

johann r j. on

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Forney B. on

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Roger B. on

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cecilia g. on

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Rodney S. on

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Truck was great! No hassle. Good service. Thank you!

David M. on

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Robert S. on

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It was a great experience. The staff was very helpful and the equipment was wonderful!

DEBBIE R. on

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No improvement needed, Katie was Very nice person and very helpful. Great experience for me to be taken care of by her!

Tom C. on

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tom G. on

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The trailer (6x12) we got for a 1000 mile move had a bad wheel bearing. Unfortunately we didn't find this out until we had it loaded. We had to take it back and swich it out. The did let us unload and reload on site. I think its harder for neighborhood dealers to deal with maintenance issues. The personnel were very nice and helpful and did what the could.

Gerald A. on

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Becky M. on

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Irene B. on

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Joshua B. on

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Customer service was fast and very helpful. Got check into my unit in less than 10 minutes or so. Security also seems top-notch. 10/10 would recommend.

Parker G. on

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Josh was great at getting everything set up! He was extremely professional.

Anita M. on

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The unit was exceptionally clean. The gate and key pad entrance worked as expected. Very pleased!

eddie s. on

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great service and very friendly and answered all my questions

Britney B. on

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I did not move into the storage unit because I found another place for a better rate. However, the man who worked there was very nice and helpful.

PAT D. on

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The manager on duty was very helpful. Thank you.

Brooke P. on

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Debbie was incredible. She made my experience exponentially better. She should get a raise and a promotion and a coupon for a free dinner for her and her family. She is just awesome.