Customer Reviews for Midgard Self Storage Newberry

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Midgard Self Storage Newberry

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Dihloan W. on

Rating:

Alex and Heather at Midgard were fantastic!

Fabio E. on

Rating:

Excellent service

Ryan B. on

Rating:

Customer did not leave a comment.

Panagiotis S. on

Rating:

I paid for a dolly and furniture pads and they were not in the truck!! I should not have been charged for this and expect a refund.

Richard R. on

Rating:

Keep up with what have going on now.

Daniel Y. on

Rating:

Do see any improvement needed

Robert R. on

Rating:

Heather went above and beyond when we had a small issue with our car’s hitch. It was not her fault but she did everything to make it work and still apologized for the inconvenience.

Jeffrey M. on

Rating:

I own a business and use uhaul a lot. This was by far the best staffed, most kind, courteous, knowledgeable, office I've ever been to. Should be a model for others to follow.

Michael L. on

Rating:

Outstanding. Representative was super helpful, unhooked my trailer. I was on my way in minutes. I'll use this location for pick up or drop off again.

James J. on

Rating:

My dad and I came to get a motorcycle trailer to pick up our Harley and Heather was awesome! Probably the cleanest u haul facility I’ve ever been to. Made our trip very easy. I actually recommended her location for potential customers at the Harley dealership when I picked up the bike. Grade A service!!

Malorie W. on

Rating:

Heather was wonderfully helpful. Trucks are easy to drive. Had a problem getting key out of lockbox. I never received code to get key early. However, Heather gave me a larger truck which made the moving process much faster.

santiago L. on

Rating:

Customer did not leave a comment.

Robert L. on

Rating:

Customer did not leave a comment.

Bradley Raymond S. on

Rating:

Nothing

Keith B. on

Rating:

Customer did not leave a comment.

Milton F. on

Rating:

Outstanding support provided by Heather.

Sherry S. on

Rating:

The Manager, Heather, was so pleasant and helpful! She made our moving experience great.

Ray H. on

Rating:

Ms. Heather was extremely professional and helpful. She provider us with outstanding customer service. The trip from Gainesville to Daytona Bch, FL went well with no issues. Thank you.

Randall L. on

Rating:

Customer did not leave a comment.

Elizabeth B. on

Rating:

Customer did not leave a comment.

Barbara V. on

Rating:

Customer did not leave a comment.

Roy M. on

Rating:

I called the manager for a daily quote on a 15 moving truck. She quoted me $25 dollars per day. I thought that was a fair price for a local move. When I arrived the manager was absent and I was required $25 dollars per day with $.78 cents per mile. The cost went from $25 dollars to over $200 dollars. The customer in front of me experienced the same deception with the cost of rental. Pretty unhappy when the truth is not forth coming with the quote. Both customers are upset. Roy Melvin

Gary L. on

Rating:

Customer did not leave a comment.

Patrick M. on

Rating:

Customer did not leave a comment.

Patrick M. on

Rating:

The app took for ever to load and complete.

MARK H. on

Rating:

Nothing to improve as far as my experience. Great clean place with friendly and helpful staff!

robin Z. on

Rating:

The manager was so nice, personable and helpful when I picked up the truck. Both pick up and drop off were incredibly easy. Thank you.

henry G. on

Rating:

the truck was dirty and had a smell of nasty Crouch Rot and the fuel economy was bad. at idle it seemed like exhaust fumes were entering the cabin. the staff at this place was pleasant.

Janice C. on

Rating:

Customer did not leave a comment.

Jennifer B. on

Rating:

Drop off was the only good experience even though I was charged incorrectly told me to call uhaul directly and get it worked out but I don’t have any energy and time to waste with uhaul anymore that I don’t want to call

Jennifer B. on

Rating:

not because if this location or employee just because my whole experience picking up and reserving. The drop off was the only pleasant experience

Dominick A. on

Rating:

Customer did not leave a comment.

Brenda B. on

Rating:

My original reservation was transferred from Newberry to Jonesville. When I arrive at Newberry, I discovered they no longer had U-hauls. I was not informed at the time of reservation. The Jonesville location was very helpful, very clean and the truck was ready when I arrived. Other than the mix up in pick up locations, the experience was great.

Mike S. on

Rating:

Customer did not leave a comment.

Chuck S. on

Rating:

Sarah and her boss were both super helpful! Suggest you add test truck trailer wiring harness to maintenance check list. Thankfully Sarah called the UHaul mechanic who quickly found and replaced a defective relay so that I was able to get on the road and finish my move.

Gloria D. on

Rating:

I was overwhelmed by their willingness to help! They provided the amount of info I needed and quickly had me on my way. Super clean facility. Friendly. I was acknowledged as soon as I entered the building. Definitely coming back!

Scott B. on

Rating:

The staff was so nice and helpful. Really over the top with their kindness and great attitude. I would recommend this location to everyone!

Anne P. on

Rating:

Customer did not leave a comment.

Arthur M. on

Rating:

Nothing, everything was great.

James B. on

Rating:

Customer did not leave a comment.

JUDY M. on

Rating:

Staff, equipment & facilities are wonderful!!!!!! Can’t think of anything to improve!

Samatha S. on

Rating:

Heather is the best customer service for UHaul rentals! Thank you so much for having her on your team. I encountered issues with my one way return site and she was able to help me through it! Thank you so much,

James S. on

Rating:

Customer did not leave a comment.

Takeisha G. on

Rating:

Customer did not leave a comment.

Travis H. on

Rating:

They made the experience so much better! They were very friendly, even after we had to come back because we had left something in the truck. Super helpful.

christopher m. on

Rating:

Staff was very helpful, and the facilities were new and clean. Thank you!

Daniel W. on

Rating:

Midgard Storage was great to work with. There friendly and knowledgeable Staff was very understanding and helpful during our complected move. Thank you

Ashley B. on

Rating:

First i was told they didn't have my storage confirmation...then uhaul changed my drop of location to ACROSS town.. when i got the location moved closer to my house you charged me a 20.00 fee b/c they didn't open until 2 hours after it was due (which was NEVER told to me when i was at the Uhaul facility), really i got charged because they weren't open.

amanda g. on

Rating:

when I showed up for my storage unit the lady at the desk said she couldn't fine my reservation, therefore I never used them

Scott D. on

Rating:

Customer did not leave a comment.

Timothy G. on

Rating:

Don’t rent leaky trucks. This was a terrible move, in large part because of your disregard for customers

Lisa K. on

Rating:

Customer did not leave a comment.

JASON R. on

Rating:

I was sent to another place in town, thank god they didn’t have what I needed! These guys at Midgard were super friendly and accommodating. Highest marks!

George T. on

Rating:

Heather and Sarah have been wonderful to help us secure a unit that would work for us. Very professional and easy to finalize our agreement.

Karen G. on

Rating:

My renting experience at Midgard was beyond WONDERFUL!! I would highly recommend using UHaul from this location!! Moving is very stressful and they made sure renting the truck was a breeze!!! Can't thank them enough!!

Kelly K. on

Rating:

Customer did not leave a comment.

Phillip L. on

Rating:

Customer did not leave a comment.

JEFFREY CRAIG B. on

Rating:

Customer did not leave a comment.

Kendal V. on

Rating:

Made my move so much easier.

Robert S. on

Rating:

Before delivering the truck that was ordered, please confirm all equipment ordered was provided. I did not recieve the dollies that were reserved and that added time that I dodnt have to my move. Not the fault of the location in my opinion, just a general comment.

Angelica K. on

Rating:

Customer did not leave a comment.

PAUL Z. on

Rating:

The facility is well maintained and clean. The staff is helpful and friendly. The only negative is that the rate are a little on the high side. Other than that it is a convenient storage facility.

Ronnie C. on

Rating:

The trailer was beat all to hell and bent up. Movable trailer fender barely funstional, made it very difficult to exit the vehicle once trailered. Had to knock the crap out of it to get it to move at all. Should maintain your quipment better especially with what I spent to rent it. Disappointed in the condition of your equipment.

Rose C. on

Rating:

always very very nice

Heidi R. on

Rating:

This location need more promotions out here. I didnt know about it. Heather was great helping me.

David B. on

Rating:

Customer did not leave a comment.

Michael B. on

Rating:

I had zero issues until they charged me for returning a dolly two days after my truck drop off. I was not alerted to the charge and had to figure out what happened on my own. When I called to correct the problem the man on the phone was flat out rude. When I kept trying to tell him that I had turned in the truck 5 hours after renting the dolly, he kept implying I was lying by saying "if that isn't the case, our policy is to charge....blah, blah". What happen with the customer is always right? He should have said, that he was sorry this happened and that he would call the drop off location to confirm in fact the dolly was dropped off with the truck. He should have then taken care of removing the fee and letting me know. Instead, for a $15 cost he's lost a potential U-haul customer in the future. I'll think really hard before I use U-haul again.

C.J G. on

Rating:

The majority of our issue is with U-Haul in general not necessarily this location but we do believe maybe the location could have helped prevent the issue. When we returned our truck, we were met outside by a representative. When we asked if we needed to go inside and sign anything we were told no. This seemed unusual because when we returned our tow dolly to a different location we were required to sign paperwork. A few hours after returning our truck we noticed an almost $600 deduction from our account for late fees/insurance. We had already prepaid the extra days because we knew we would need the truck for 8 extra days and it clearly showed the turn in date correctly on the contract. When we called the location we were told they cannot see where we prepaid. We then contacted customer service who saw where we had prepaid and said that our money would be returned to our account in 3-5 business days. 8 days later we contacted them again stating we had yet to see our money returned. The customer service agent did some research and found that the prior conversation had not even been documented anywhere (and we have proof that we made the call). We were then told (again) that our money would be returned in 3-5 days and that we would be contacted by phone by a manager. We received an email from a manager a few days later who requested a copy of our initial contract. We sent in the requested documentation and it has now been over a week and we have yet to hear anything. My husband called again today (keep in mind every time you call the customer service line it is a minimum of 20 min hold time) and was told yet again that we would be contacted today by a manager. We will see if that happens but in the meantime we are getting incredibly frustrated. We were not anticipating that money being taken from our account and we have not been able to pay some of our bills for over two weeks because of it. We weren't going to give a negative review had our money had been returned in timely manner as we know mistakes can happen. But this is ridiculous. It has been over 2 weeks, 4 phone calls and numerous emails and we have yet to have any resolution even though everyone we have talked to can see where we prepaid those days prior to moving. Hoping for a positive resolution but we will see.

James H. on

Rating:

Customer did not leave a comment.

Kelsey B. on

Rating:

Our 17' ft. U-Haul had a leak above the shelf, and due to bad weather, all boxes near that area were soaked. Though we weren't happy about the state of the truck, we were pleased with the courteous service and easy location.

COURTNEY B. on

Rating:

Customer did not leave a comment.

Austin W. on

Rating:

The location was nice ,clean and staff was friendly, however U-haul rents trucks different than other truck rental companies and that was not explained well. I ended up paying for an extra day of the truck that I did not realize I would be charged for.

Brian J. on

Rating:

Customer did not leave a comment.

Greg M. on

Rating:

tire leaking,no one there when arrrived,note on door be back at 3 called twice ,slow filling out paper work,after filling out paper work showed me where trailer was. no help. was in a hurry 40 min lost.

Julie J. on

Rating:

The drop off location entered by the pick up rep was 18 miles from my new home.There were closer locations available. Also the included milage was from old home to new home. The travel to my home and to the drop off location was EXTRA .40 per mile. Also the complicated on-line after hours drop off should have been explained. Not just, "it has 24 hour drop off". You have to have a phone signal available at the drop off location and this location was in the middle of nowhere.

Nicholas D. on

Rating:

Customer did not leave a comment.

Mario V. on

Rating:

Keep the same staff. Too many businesses do not know how to keep employees. Understand it's a 50/50 result. Companies that have high turn overs are a negative in my books. I look at it like they don't know how to keep their staff happy.

Richard S. on

Rating:

Customer did not leave a comment.

JOHN H. on

Rating:

Manager Derek very knowledgeable and helpful

Jessie P. on

Rating:

Everyone at this location was amazing!

Christopher T. on

Rating:

I did not reserve my pick up here. when I went to where I reserved the pickup I was told it was at Newberry. that was another hour drive to and from the location I needed it. I was so upset I almost canceled my reservation and went somewhere else.

Brian E. on

Rating:

Customer did not leave a comment.

Jasmine J. on

Rating:

N/a

Jackie L. on

Rating:

Derek was great and made the hole experience good.