Customer service was excellent! However, it was a little frustrating that I wasn’t told that I needed “24/7 access” I was scheduled to pick up my truck at 8:00 AM. I called the 1800 number and they told me that they currently did not have the keys for any of the 15 footers available. They did offer to upgrade free of charge, but I didn’t need a 26ft truck. I had to wait until the manager came in at 9:00 AM. Again, his customer service was excellent!! My reasoning for not rating this location above average is simply because of the following: 1. I didn’t know that I needed 24 hour access 2. Due to me not being able to pick my U-Haul up until 9:00 AM set me back a little.
Henry B
Midgard
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newberry, FL 32669
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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the U-Haul I rented only had enough fuel for traveling 39 miles, would have been nice for the tank to have been full when I picked it up. I was planning to hit the road with it right away and stopping for gas was not on my schedule. I did return it with over 100 miles left in the tank. The interactive attendant was nice and he did a great job, but I guess I'm old school and nothing beats having a person there in person.
Daryl TWonderful experience. Pick up went quickly and smoothly. The employee on staff went above and beyond.
Kristi NDuring pickup, Uhaul main systems were down, so getting the truck took much longer than expected. Jessica at the virtual desk, and Chandler, on site, did a good job working through it.
ALEJANDRO WI was extremely impressed by the entire experience of my uhaul truck rental. From the beginning to end I was treated with prompt attention, detailed instructions and dedicated support and service. I would highly recommend to this location and I will continue to use them in the future.
Deborah R