Ordered a had dolly never got it tried to call several times no one answered the phone called several times. Office door was locked when we got there called no answer then someone came from around the side of the building and opened up. Never checked the truck or pulled down the door I'm short and couldn't reach it. Wasn't a good first impression. Not used to this from my other dealership.CHERYL S.
Trailer Rental & Towing in Newberry, FL at Midgard Self Storage Newberry
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Newberry, FL 32669
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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U-Haul experience was great however, the staff at this location are extremely rude and do not care about the customer.GARRETT B.
Roughly 7 of the blankets were cut in half which made some of them smaller than normal. But other than that it all worked out wellCurtis W.
We dropped the truck off at night and since it had an Appliance dolly, furniture dolly, and 10 pads we decided it would be safest to lock it and come back when they opened the next day and remove the lock. When we arrived the employee was not pleasant, said he was going to charge us $20, said he could have rented the truck if the lock wasn't on it even though the office had just opened and he had a contact phone number if he wanted to reach out. He then said since we brought it back early we should have gone on the U-Haul site and gone to the returned truck spot, so I tried doing it while we were there and it wouldn't let us. Said it didn't recognize our e-mail address or password. I did it numerous times and finally after quite some time I told him it wasn't working and he finally handled it. It states in the U-haul paperwork that if the website doesn't work then the employee can do it, however, for whatever reason he was very resistant to help until I read that to him. We were there for quite a long time and there was only one person ahead of us and nobody behind us waiting. I would only go to this location or recommend it due to its location, certainly not because of any help from that employee.NANCY S.
The truck was not washed on the outside, inside cab and compartment were very clean.ORAN T.
Truck was dirty inside and out but did not effect how it ran. Staff was friendly and processed my rental pick up quickly and efficiently.ERIC P.
Lock code for before/after hours were incorrectly given example the code was LOVE. Come to find out the store representatives put the lock on incorrectly facing the actual lock box, so the code was really EVOL. After an hour after arriving uhual sent a manager to the location to get it off and he was extremely rude and made it seem like we were putting in incorrectly when in fact THEY put it on the opposite way which alters the code. The uhual inside had gunk stuck to the steering wheel and seats, had stains everywhere on the seats, and had rubbish, leaves and dirt in the bed of the uhual from prior rentals in which you could tell it never was swept like it's required.Quiana B.
The first day I called to inquire about drop off location, the person who answered did not offer to look up my phone number to see about the drop off. The second day after I learned from an 800 number where the drop off location was, the person said "just lay the key on the counter". I was told a receipt would be sent by text message, but I have not received a text message receipt. When I dropped off, no one confirmed that I had returned with the correct amount of gasoline, nor did anyone confirm that I had stayed within the allowed mileage. However, the drop off location could not have been more convenient for me.CARLA R.
The associate working was not only very short, but rude and loud, smacking his gum loudly and not inviting at allGarrett B.
Thank you!SEAN S.
I had no problem it was very clean and the staff member was very professional I will go back to the Newberry Road site again and again. Very clean and helpful. I got a receipt from from this site but I did not get my over all receipt please resend me a drop off total from beginning to end total. firstname.lastname@example.org are text it to me 904 708 0886Aubrey M.
No ramp or straps in uhaulKARA R.
The policy for drop-off needs to be much clearer. I did not understand that if I missed my drop-off I was going to be charged for entire other day. Very frustrating.JOEL S.
The brakes on the truck I rented may need the brake pads replaced. They made noise while I was braking. I noted this on the return information.Karen B.
The app to return doesn't work and they charge me three times the pricePABLO C.
Truck had a lot of miles.Door didn't close unless you slam it. Front left tire had wear on outer edge. Needs alignment. Won't rent from Uhaul again.JOEL M.
I requested a dolly with my truck reservation, but one was not available when I arrived for pick up. Hard to load and unload heavy things without one. We were able to borrow one, but had to drive a ways to get it. The truck was very easy to drive.ANNEL D.
Fast and friendly service. Pick up and drop of was effortless. Highly recommended!!Bryan D.
Truck needed an oil change. The indicator stayed on which made it challenging to get a mileage reading. And I think the brakes need looked atKELLY J.
I was at return location before noon when they opened. I was charged a late drop fee of over $40.00 which should be refunded to me!!!Donald P.
Alexander at the Jonesville location is awesome. I've worked with him multiple times and it is obvious that he is committed to quality and customer service. I plan to work with him for all of my future truck and trailer needs.BRUCE H.
Thank you For the help with a U-Haul trailer.SEABORN T.
Everything was great. Great customer service & U-Haul truck was waiting on me outside the door when I arrived for check in.Shelton R.
Alex was wonderful...very helpful and friendly!DAVID A.
Very efficient and professional service. Very positiveThomas V.