Moving Truck Rental in Newberry, FL at Midgard Self Storage Newberry

The trailer was beat all to hell and bent up. Movable trailer fender barely funstional, made it very difficult to exit the vehicle once trailered. Had to knock the crap out of it to get it to move at all. Should maintain your quipment better especially with what I spent to rent it. Disappointed in the condition of your equipment.

always very very nice

This location need more promotions out here. I didnt know about it. Heather was great helping me.

I had zero issues until they charged me for returning a dolly two days after my truck drop off. I was not alerted to the charge and had to figure out what happened on my own. When I called to correct the problem the man on the phone was flat out rude. When I kept trying to tell him that I had turned in the truck 5 hours after renting the dolly, he kept implying I was lying by saying "if that isn't the case, our policy is to charge....blah, blah". What happen with the customer is always right? He should have said, that he was sorry this happened and that he would call the drop off location to confirm in fact the dolly was dropped off with the truck. He should have then taken care of removing the fee and letting me know. Instead, for a $15 cost he's lost a potential U-haul customer in the future. I'll think really hard before I use U-haul again.

The majority of our issue is with U-Haul in general not necessarily this location but we do believe maybe the location could have helped prevent the issue. When we returned our truck, we were met outside by a representative. When we asked if we needed to go inside and sign anything we were told no. This seemed unusual because when we returned our tow dolly to a different location we were required to sign paperwork. A few hours after returning our truck we noticed an almost $600 deduction from our account for late fees/insurance. We had already prepaid the extra days because we knew we would need the truck for 8 extra days and it clearly showed the turn in date correctly on the contract. When we called the location we were told they cannot see where we prepaid. We then contacted customer service who saw where we had prepaid and said that our money would be returned to our account in 3-5 business days. 8 days later we contacted them again stating we had yet to see our money returned. The customer service agent did some research and found that the prior conversation had not even been documented anywhere (and we have proof that we made the call). We were then told (again) that our money would be returned in 3-5 days and that we would be contacted by phone by a manager. We received an email from a manager a few days later who requested a copy of our initial contract. We sent in the requested documentation and it has now been over a week and we have yet to hear anything. My husband called again today (keep in mind every time you call the customer service line it is a minimum of 20 min hold time) and was told yet again that we would be contacted today by a manager. We will see if that happens but in the meantime we are getting incredibly frustrated. We were not anticipating that money being taken from our account and we have not been able to pay some of our bills for over two weeks because of it. We weren't going to give a negative review had our money had been returned in timely manner as we know mistakes can happen. But this is ridiculous. It has been over 2 weeks, 4 phone calls and numerous emails and we have yet to have any resolution even though everyone we have talked to can see where we prepaid those days prior to moving. Hoping for a positive resolution but we will see.

Our 17' ft. U-Haul had a leak above the shelf, and due to bad weather, all boxes near that area were soaked. Though we weren't happy about the state of the truck, we were pleased with the courteous service and easy location.

The location was nice ,clean and staff was friendly, however U-haul rents trucks different than other truck rental companies and that was not explained well. I ended up paying for an extra day of the truck that I did not realize I would be charged for.

tire leaking,no one there when arrrived,note on door be back at 3 called twice ,slow filling out paper work,after filling out paper work showed me where trailer was. no help. was in a hurry 40 min lost.

The drop off location entered by the pick up rep was 18 miles from my new home.There were closer locations available. Also the included milage was from old home to new home. The travel to my home and to the drop off location was EXTRA .40 per mile. Also the complicated on-line after hours drop off should have been explained. Not just, "it has 24 hour drop off". You have to have a phone signal available at the drop off location and this location was in the middle of nowhere.

Keep the same staff. Too many businesses do not know how to keep employees. Understand it's a 50/50 result. Companies that have high turn overs are a negative in my books. I look at it like they don't know how to keep their staff happy.

Manager Derek very knowledgeable and helpful

Everyone at this location was amazing!

I did not reserve my pick up here. when I went to where I reserved the pickup I was told it was at Newberry. that was another hour drive to and from the location I needed it. I was so upset I almost canceled my reservation and went somewhere else.

N/a

Derek was great and made the hole experience good.