Busy, no parking and yet i didnt have to wait long to return vehicle.Jane M.
Customer Reviews for Midgard Self Storage Newberry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John P.
They moved my reservation to someone else while I was picking it up at 9am. They did give me a smaller truck which cause us to be late for our required check out because we had to make two trips instead of one. So that's was pretty frustrating. However the customer service I received from the gentleman's at this locations was outstanding. He handled the conflict with amazing professionalism.MARIANNE M.
Please fix your uhaul app. It's absolute trash and useless. After 15 minutes of trying to upload photo, had to use website. Samsung s21 ultraBRIAN P.
The U-Haul payment system was down company-wide. I was not able to pick up the truck that I had reserved until hours after my reservation time.EMILY C.
Great place to rent trucks. Very clean. Easy to get to. Nice people working there.RONALD C.
I don't have any suggestions for improvement at Midgard. The location was clean, orderly, and convenient. The staff was knowledgeable, professional, and especially helpful. This U-Haul location was the best I have ever used and the one I will go back to for future needs.REX S.
This is not my first time using this facility. I have been treated with genuine courtesy and found well-kept equipment the tree times I've used this specific facility.ISMAEL R.
I was overcharged an extra day when I returned the truck on my last day of my reservation and a cleaning fee for a truck that was given to me dirty and of course, no one could help me there. I was told to call in to dispute it.MCKENZIE F.
The person who checked me in was kind, caring, and professional. When I told him my left shoulder became wet during a downpour from a leak at the connection to the shoulder seatbelt, he said he would have it checked before renting the van again.VICTOR C.
Was told different information than what was doneROBIN G.
I made 2 reservations at the same location. They cancelled the second one without contacting me and then blamed it on corporate. I then had to drive almost 30 minutes to another location for my second trailer. Once there, I was informed that the manager had cancelled my reservation due to not having enough equipment for me. I was also informed that I was not the first one this has happened to from that manager.TREVOR M.
Customer did not leave a comment.SAMUEL B.
The owner of mid guard storage was amazing. U-Haul customer service was indescribably awful. And the roadside assistance that were sent out both times were a complete waste of time and money. I will actively seek out another moving option next time.CASI N.
The two gentlemen at Midgard Storage were absolutely wonderful - they made the rental process so easy and non-stressful. And the truck was great and they had it ready to go with all of the requested rental utility items. Thank you for making our moving process a little less chaotic!EILEEN R.
Ordered a had dolly never got it tried to call several times no one answered the phone called several times. Office door was locked when we got there called no answer then someone came from around the side of the building and opened up. Never checked the truck or pulled down the door I'm short and couldn't reach it. Wasn't a good first impression. Not used to this from my other dealership.CHERYL S.
U-Haul experience was great however, the staff at this location are extremely rude and do not care about the customer.GARRETT B.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.BONGJUN J.
Customer did not leave a comment.Neekaytan S.
Customer did not leave a comment.Dylan T.
Roughly 7 of the blankets were cut in half which made some of them smaller than normal. But other than that it all worked out wellCurtis W.
We dropped the truck off at night and since it had an Appliance dolly, furniture dolly, and 10 pads we decided it would be safest to lock it and come back when they opened the next day and remove the lock. When we arrived the employee was not pleasant, said he was going to charge us $20, said he could have rented the truck if the lock wasn't on it even though the office had just opened and he had a contact phone number if he wanted to reach out. He then said since we brought it back early we should have gone on the U-Haul site and gone to the returned truck spot, so I tried doing it while we were there and it wouldn't let us. Said it didn't recognize our e-mail address or password. I did it numerous times and finally after quite some time I told him it wasn't working and he finally handled it. It states in the U-haul paperwork that if the website doesn't work then the employee can do it, however, for whatever reason he was very resistant to help until I read that to him. We were there for quite a long time and there was only one person ahead of us and nobody behind us waiting. I would only go to this location or recommend it due to its location, certainly not because of any help from that employee.NANCY S.
Customer did not leave a comment.ROBERT B.
The truck was not washed on the outside, inside cab and compartment were very clean.ORAN T.
Customer did not leave a comment.Edward K.
Truck was dirty inside and out but did not effect how it ran. Staff was friendly and processed my rental pick up quickly and efficiently.ERIC P.
Lock code for before/after hours were incorrectly given example the code was LOVE. Come to find out the store representatives put the lock on incorrectly facing the actual lock box, so the code was really EVOL. After an hour after arriving uhual sent a manager to the location to get it off and he was extremely rude and made it seem like we were putting in incorrectly when in fact THEY put it on the opposite way which alters the code. The uhual inside had gunk stuck to the steering wheel and seats, had stains everywhere on the seats, and had rubbish, leaves and dirt in the bed of the uhual from prior rentals in which you could tell it never was swept like it's required.Quiana B.
The first day I called to inquire about drop off location, the person who answered did not offer to look up my phone number to see about the drop off. The second day after I learned from an 800 number where the drop off location was, the person said "just lay the key on the counter". I was told a receipt would be sent by text message, but I have not received a text message receipt. When I dropped off, no one confirmed that I had returned with the correct amount of gasoline, nor did anyone confirm that I had stayed within the allowed mileage. However, the drop off location could not have been more convenient for me.CARLA R.
Customer did not leave a comment.Melissa M.
Customer did not leave a comment.DAVID F.
The associate working was not only very short, but rude and loud, smacking his gum loudly and not inviting at allGarrett B.
Customer did not leave a comment.GREGORY F.
Thank you!SEAN S.
Customer did not leave a comment.Gregory W.
Customer did not leave a comment.Glenn W.
Customer did not leave a comment.OTILIA G.
Customer did not leave a comment.NICHOLAS STEVEN T.
Customer did not leave a comment.Susan W.
I had no problem it was very clean and the staff member was very professional I will go back to the Newberry Road site again and again. Very clean and helpful. I got a receipt from from this site but I did not get my over all receipt please resend me a drop off total from beginning to end total. firstname.lastname@example.org are text it to me 904 708 0886Aubrey M.
No ramp or straps in uhaulKARA R.
The policy for drop-off needs to be much clearer. I did not understand that if I missed my drop-off I was going to be charged for entire other day. Very frustrating.JOEL S.
Customer did not leave a comment.JUSTO G.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Maria V.
Customer did not leave a comment.James G.
The brakes on the truck I rented may need the brake pads replaced. They made noise while I was braking. I noted this on the return information.Karen B.
Customer did not leave a comment.ANTHONY S.
Customer did not leave a comment.Jarrett D.
Customer did not leave a comment.Tyler G.
The app to return doesn't work and they charge me three times the pricePABLO C.
Truck had a lot of miles.Door didn't close unless you slam it. Front left tire had wear on outer edge. Needs alignment. Won't rent from Uhaul again.JOEL M.
Customer did not leave a comment.ANTHONY M.
Customer did not leave a comment.KIMBERLY S.
I requested a dolly with my truck reservation, but one was not available when I arrived for pick up. Hard to load and unload heavy things without one. We were able to borrow one, but had to drive a ways to get it. The truck was very easy to drive.ANNEL D.
Fast and friendly service. Pick up and drop of was effortless. Highly recommended!!Bryan D.
Truck needed an oil change. The indicator stayed on which made it challenging to get a mileage reading. And I think the brakes need looked atKELLY J.
Customer did not leave a comment.Justin B.
Customer did not leave a comment.Justin B.
I was at return location before noon when they opened. I was charged a late drop fee of over $40.00 which should be refunded to me!!!Donald P.
Customer did not leave a comment.Alyah B.
Alexander at the Jonesville location is awesome. I've worked with him multiple times and it is obvious that he is committed to quality and customer service. I plan to work with him for all of my future truck and trailer needs.BRUCE H.
Thank you For the help with a U-Haul trailer.SEABORN T.
Everything was great. Great customer service & U-Haul truck was waiting on me outside the door when I arrived for check in.Shelton R.
Customer did not leave a comment.KENNETH P.
Customer did not leave a comment.ANN M.
Alex was wonderful...very helpful and friendly!DAVID A.
Customer did not leave a comment.William R.
Very efficient and professional service. Very positiveThomas V.
Customer did not leave a comment.Michelle M.
Alex was very welcoming and made sure my experience with uhaul was up to par , he went above and beyond .LOUIS P.
The crew all had masks on. Very little contact with them. Handed them the keys and was gone. Awesome service!Jennifer P.
Fast, friendly, knowledgeable.Jennifer D.
24/7 mobile drop offMarc W.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.EDWARD H.
Customer did not leave a comment.Eligio G.
Alex is an asset to your company great customer service! Tha k youSherman B.
The guys were amazing, they helped me hook up and take off the trailer. Great experience and would gladly recommend! Thank you!JAMIE T.
This location is my favorite. No changes needed.James D.
Very helpful. Equipment was great for hauling my Harley. Only issue was 800 number. They are so busy that it took forever to reach anyone. When I did they were great.ALEXANDER B.
Great location for pick up. Clean and very friendly.MELISSA B.
Customer did not leave a comment.CHAD A.
Customer did not leave a comment.Jonathan L.
Customer did not leave a comment.William S.
Heather was Amazing!! She went above and beyond with everything. I am getting divorced and she was sympathetic to my situation and made me feel better about myself. I had never driven a uhaul or pulled a vehicle behind it and she stayed late to help me get my jeep on the loader and strapped it all down for me. Heather wished me safe Travels and told me to call her if I had any problems. Heather told me she had gotten a promotion and was moving out of Gainesville, she definitely deserves the promotion but Florida is losing a dedicated, genuine and hard working woman. Thank You Heather for Everything!!CARRIE U.
Customer did not leave a comment.Tayler H.
none, everything was great!Dana M.
Customer did not leave a comment.JOHN T.
Get the reservation correct.Michael C.
Customer did not leave a comment.CHARLES C.
Customer did not leave a comment.Delia P.
Customer did not leave a comment.Christopher F.
Customer did not leave a comment.Christopher B.
Great service!NATALIE L.
The place where i picked up the Uhaul were great people, very helpful and friendly. Made moving a breeze!!! Will highly reccomend grabbing a uhaul with them.DAVID S.
Customer did not leave a comment.Timothy R.