Customer Reviews for Midgard Self Storage Point Harbor
(U-Haul Neighborhood Dealer)

79 reviews

9050 Caratoke Hwy   Point Harbor, NC 27964

(252) 491-2616

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(252) 491-2616

9050 Caratoke Hwy
Point Harbor, NC 27964

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ronda H 
Rating:
5.0

Customer did not leave a comment.

tony d 
Rating:
1.0

The office was locked even though the return time was during the time it was supposed to be open. The phone number on the contract was out of service. Nobody answered the phone number on the door even though the sign indicated to call that number to get help.

Dale G 
Rating:
3.0

Showed up at the drop-off location and it appeared to be closed even though the hours advertised said otherwise. I called the phone number listed, for the location and was told that they no longer rented or accepted trailers. Only trucks. I told him my paperwork and phone texts said to bring them there and if there is an internal problem, they should get it straightened out..... not me. He agreed and allowed me to drop my rental trailer off as scheduled.

Gary D 
Rating:
5.0

Customer did not leave a comment.

Andrew B 
Rating:
5.0

After hours drop off so only saw outside. Was fine

John O 
Rating:
5.0

Customer did not leave a comment.

Bruce P 
Rating:
4.0

Customer did not leave a comment.

David H 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Benny V 
Rating:
5.0

Customer did not leave a comment.

Sheri Y 
Rating:
3.0

Rep was very courteous and helpful.

aubrey b 
Rating:
4.0

This vehicle was in very poor running condition. I don't think this was the fault of the facility. I have advised.

Chad W 
Rating:
4.0

The attendant was unable to help me with the unwanted insurance that was added at the pickup location. Would have been nice if the drop off location could have adjusted my invoice

John K 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
5.0

Customer did not leave a comment.

NORMAN H 
Rating:
5.0

Customer did not leave a comment.

Dwayne T 
Rating:
5.0

This facility was nicest i have seen in US. Service was fabulous quick and easy

Charles S 
Rating:
5.0

Trailer breaks do no work only 1 tail light work no side markers work. My truck is wired correctly. Checked another smaller trailer and they were good.

Barry s 
Rating:
5.0

Excellent staff at location.

Jason G 
Rating:
5.0

Customer did not leave a comment.

Benny V 
Rating:
5.0

Quick and easy!

Brian G 
Rating:
5.0

Great staff. Thank you.

Jeffrey H 
Rating:
4.0

parking is very limited

Martin K 
Rating:
5.0

Customer did not leave a comment.

Muzz W 
Rating:
4.0

Customer did not leave a comment.

Michelle S 
Rating:
5.0

Great customer service!

Theresa A 
Rating:
5.0

Customer did not leave a comment.

Oscar B 
Rating:
4.0

I didn't go inside so I can't comment on the store's interior. Everything outside looked very good.

Maylon W 
Rating:
5.0

Customer did not leave a comment.

Muzz W 
Rating:
5.0

Customer did not leave a comment.

Joel R 
Rating:
5.0

Excellent service. Attendants are very nice and friendly. Will recommend and keep coming back .

ricardo m 
Rating:
4.0

Customer did not leave a comment.

Michelle L 
Rating:
4.0

Super easy check-in. The associate was very pleasant and helpful.

Dennis C 
Rating:
5.0

Outstanding customer service. George went beyond my expectations.

Greg n 
Rating:
5.0

Great customer service at this location! My go to for trailer rentals in this area!

tyler i 
Rating:
5.0

Great experience. Friendly and helpful staff. They were prepared for my arrival and would use again anytime.

Randy T 
Rating:
5.0

Customer did not leave a comment.

Jeffery W 
Rating:
5.0

Customer did not leave a comment.

Pamala S 
Rating:
5.0

Drop off process was very easy. Very friendly staff!!

Jay H 
Rating:
5.0

Customer did not leave a comment.

jim w 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
5.0

Customer did not leave a comment.

Edward W 
Rating:
5.0

N/A

Nicholas N 
Rating:
5.0

Customer did not leave a comment.

EDWARDGERARD L 
Rating:
5.0

Customer did not leave a comment.

Benjamin P 
Rating:
5.0

Give George and Micky a raise they are wonderful!

Mathew S 
Rating:
4.0

Customer did not leave a comment.

JOEL A 
Rating:
5.0

Customer did not leave a comment.

David O 
Rating:
5.0

Customer did not leave a comment.

Wes T 
Rating:
5.0

Great and courteous staff. Very helpful.

Nicole M 
Rating:
1.0

Nate who is apparently the manager of the location is extremely rude and unprofessional in his communication with customers. I simply called to ask for an explanation of the unexpected charges, and he raised his voice and was very unprofessional. As a working professional myself I am appalled at how he spoke to me, as I know for a fact if anyone at our clinic spoke to a customer like that we would be fired immediately. I also inquired about the equipment I was given, as it did not look anything like what I had ordered online, which was a dolly. Instead I got some weird little cart that was of no use to us. He raised his voice again stating "you saw me put it in there". I in fact never saw anything of the sort. He repeated this twice, that "you saw me put it in there!" I told him that I did not appreciate how he was speaking to me, and asked for a manager. He then stated that he was the manager. Therefore I would like someone higher up to address this issue. I would like to be called back and notified of the outcome. 252-599-0269

Rachael G 
Rating:
5.0

Customer did not leave a comment.

Pamela D 
Rating:
5.0

Customer did not leave a comment.

Laura B 
Rating:
3.0

Customer did not leave a comment.

BOBBY G 
Rating:
3.0

Customer did not leave a comment.

Amber L 
Rating:
5.0

Always top notch, not sometimes, but all the time! Great staff!

tyler i 
Rating:
5.0

Customer did not leave a comment.

Kimberley B 
Rating:
5.0

Customer did not leave a comment.

Travis T 
Rating:
5.0

Customer did not leave a comment.

Brandi M 
Rating:
5.0

Fantastic location, clean , staff very helpful and polite

DAVID W 
Rating:
5.0

Customer did not leave a comment.

Mike B 
Rating:
4.0

Although the group was friendly and actually reached out ahead of arrival, they failed to tell me that there would be an extra charge for turning in late in the day. They said the original store should have advised me. It was not clear and I could not really blame them but they could have said something when they called that morning. I was clear about the time I was returning and nothing was noted. Not the best communication but also likely the fault of the original store.

Rolf B 
Rating:
5.0

This place was great all the way around

Miki J 
Rating:
5.0

Customer did not leave a comment.

Benny V 
Rating:
5.0

Customer did not leave a comment.

Tim W 
Rating:
5.0

Very Good to deal with!

dave b 
Rating:
5.0

Customer did not leave a comment.

Mike B 
Rating:
3.0

Person receiving the truck/trailer acted as if I was bothering him by being there. Was of no help unhooking the trailers and gave me an attitude for asking a basic question.

James C 
Rating:
5.0

Repair the air conditioner on the truck I rented. When the air conditioner does not work the defrost/defog does not work properly. Driving the truck in the rain presented a safety hazard because I had to manually clear the moisture on inside of the windshield constantly to see.

Brian c 
Rating:
2.0

Very salty attitude from staff.

Laura C 
Rating:
4.0

Customer did not leave a comment.

MARK S 
Rating:
5.0

Very helpful. Great service.

Robert M 
Rating:
4.0

Customer did not leave a comment.

Richard A 
Rating:
5.0

Customer did not leave a comment.

Brian K 
Rating:
2.0

Customer did not leave a comment.

Peebles H 
Rating:
5.0

Customer did not leave a comment.

Milton A 
Rating:
5.0

very friendly and helpful also. recommended.

Richard A 
Rating:
3.0

rude and not willing to make a sell,when questioning why he needed name and address and phone number of the person that gave me a ride there to be put in my rental info he Ask,,Do u want this rental or not,,meaning if i question him he will not rent to me...rude obnoxious mean and rude,,,, Deff not recommend going there or renting considering theres another place 6 mile away,,

EVGENIY G 
No reviews have been submitted for this location.

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