Customer Reviews for Midgard Self Storage Roswell Ga
(U-Haul Neighborhood Dealer)

432 reviews

1240 Alpharetta St   Roswell, GA 30075

(770) 518-8140

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(770) 518-8140

1240 Alpharetta St
Roswell, GA 30075

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service was great. Equipment was properly maintained. Price was fair.

James C. 
Rating:
5.0

Customer did not leave a comment.

ANDREANNA S. 
Rating:
1.0

Truck was filthy inside! Even a used covid mask inside the cab! Workers at Midgard seemed to go out of their way to be unhelpful. I wanted to make a reservation online, but had a question about the number of seats in the truck. Without asking, that person switched me to customer service so I could complain about their behavior. After 46 minutes on hold, I did file a complaint (#3445224) and was able to get my question answered and made a reservation. Truck mechanically was good, but haul frontline people need to relaxe a little!

ken J. 
Rating:
5.0

Customer did not leave a comment.

Fabian R. 
Rating:
5.0

Nothing I can think of at this time. Keep up the great work!

William W. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
4.0

Make a Sun pass available for those needing to drive from Atlanta to Miami. The Turnpike is the direct route. Sun Pass not easy to move from one vehicle to another and it takes time to make the additional call to transfer funds or add a temporary car to account. This cost us additional time and money on an already 11+trip. This comment also goes for other routes where Toll Routes are involved.

Thomas R. 
Rating:
5.0

Everything was wonderful

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

JAMIE K. 
Rating:
5.0

Customer did not leave a comment.

Quanetta H. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
4.0

The associate here was very pleasant.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

GAIL A. 
Rating:
4.0

NA

Steve P. 
Rating:
5.0

I didn't catch her name but the employee was extremely positive, helpful, and patient. She made sure the job got done! This was my first time renting a moving vehicle and it was awesome!

Bridget P. 
Rating:
5.0

Customer did not leave a comment.

Sondrea D. 
Rating:
4.0

Customer did not leave a comment.

Esther M. 
Rating:
5.0

Knowledable staff empowered to assist the customer. Live it.

Patrick M. 
Rating:
1.0

I had a noon pickup scheduled. The woman opening the store was not there until 12:30. There was a line outside. She lied when first called and said she was in the back room. Then she shows up in her car at 12:30. Not a good experience at all!

MARGARET G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL O. 
Rating:
3.0

The space to drop off equipment is very small and tight. It was difficult to maneuver to back in trailer to drop off

Edward M M. 
Rating:
5.0

Customer did not leave a comment.

Jeina N. 
Rating:
5.0

Not a thing. Superior customer service!!!

Randi K. 
Rating:
5.0

Customer did not leave a comment.

Ravi R. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
2.0

They did not find my reservation, so they upgraded me to a more expensive truck, even though I showed them a reservation number. My daughter rented online on Sunday. I got a call three hours into my rental that they just received it from corporate, by that time I wasStuck with a dirty extra large truck

Adam R. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Sarah A. 
Rating:
5.0

Customer did not leave a comment.

Gordon M. 
Rating:
5.0

The MidGard customer service agent was AWESOME!! I believe her name was sharika. She went above & beyond to get me in the right truck.

Christine N. 
Rating:
5.0

Customer did not leave a comment.

chris A. 
Rating:
5.0

The agent I dealt with was helpful, pleasant and knowledgable. I would highly recommend this location

William K. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

N/A. Perfect score

RASHAD H. 
Rating:
5.0

Great Service

linda W. 
Rating:
5.0

Customer did not leave a comment.

Danita H. 
Rating:
3.0

Customer did not leave a comment.

Pejman B. 
Rating:
5.0

Equipment was ready and in good condition - easy transaction. Thanks!

Richard H. 
Rating:
5.0

We didn't receive the dolly we ordered but staff was friendly and the facilities are very clean and nice. Excellent location

Shauna D. 
Rating:
4.0

Customer did not leave a comment.

Ronald H. 
Rating:
3.0

Fix the flat tire immediately. You have old tires and middle of the day flat in the interstate took 4 hours to come to the vehicle. Completely unacceptable

LAWRENCE F. 
Rating:
5.0

Customer did not leave a comment.

STANLEY B. 
Rating:
5.0

Take care to inspect! I rented a trailer to carry all 4 wheels of a vehicle, not a dolly. 3 of 4 tires were dry rotted and dangerously cracked on the trailer. The representative helped me hook up to the truck and check the lights. After checking his work I found the ball hitch was not properly seated! Trust and verify! The equipment had been damaged prior to my rental and the wheel cover which you put down to access the driver door of the vehicle you're carrying is almost unusable.

Joshua C. 
Rating:
5.0

Great process for the entire process - thank you

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
1.0

There was no AC in this truck.

Jenna R. 
Rating:
5.0

Manager was awesome and a joy

Demetrius R. 
Rating:
4.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Glenn L. 
Rating:
5.0

Customer did not leave a comment.

Brenetta H. 
Rating:
5.0

The team at the desk was awesome, friendly and professional. Good, efficient experience. - Mark

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Katherine L. 
Rating:
4.0

N/A

TROY B. 
Rating:
5.0

Customer did not leave a comment.

Walter Hennebaul H. 
Rating:
5.0

It was perfect because it was 6m away from where I will be staying.

Glen P. 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
4.0

I tried to check in on line at 7:45 and kept losing internet connection. Finally checked in at counter at 9am. Would be very helpful to give customers a temporary password to the pick up location WiFi.

Edwards H. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Kevin was friendly and the checkin process was efficient. The Van was in excellent condition.

Frank M. 
Rating:
5.0

We were given answers to all the different questions we had and a few we didn't think of. We got some advice for the move and the driving. All went well. I did not know though that your pick up time is fixed, and doing it even an hour later messes with your booking. Maybe mention that during the booking process? Otherwise, a great option for we what we needed to do.

Freja C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

JOHN Z. 
Rating:
5.0

Customer did not leave a comment.

Rex B. 
Rating:
5.0

Customer did not leave a comment.

terrell W. 
Rating:
4.0

Customer did not leave a comment.

Jacquelyn K. 
Rating:
3.0

Customer did not leave a comment.

RAKESH L. 
Rating:
5.0

Customer did not leave a comment.

LOGANATHAN N. 
Rating:
5.0

Service was excellent can't see them doing anything to improve outside of providing drinks and snacks.

WILLIAM S. 
Rating:
3.0

The drop off process was a tad bit confusing. Could have been explained better online.

thomas C. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Carolyn P. 
Rating:
5.0

Very easy to pickup and drop off. Staff was very friendly and helpful. Location was great.

KIMBERLY M. 
Rating:
5.0

Customer did not leave a comment.

SERPIL C. 
Rating:
5.0

Customer did not leave a comment.

hoyle H. 
Rating:
5.0

Katie and Kevin are amazing!!! They went BEYOND any expectation I could've had- they truly saved the day and my situation! I cannot say enough how much I appreciate Katie and her service! BEST STAFF and location I've dealt with moving between three states now! I will recommend them to everyone!

CHELSEY B. 
Rating:
5.0

Customer did not leave a comment.

greg S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

Tammy K. 
Rating:
5.0

Customer did not leave a comment.

Todd A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Same as pickup no issues. Just the process of reserving 10 foot and ending up with 20 foot truck. Ridiculus

Gary W. 
Rating:
5.0

The 2 two ladies that help me with this rental are by far the best i have ever worked with from a uhaul location. Both new and were very helpful and both went above and beyond. With no question i will keep coming back here for all my uhaul rental needs

ROBERTO C. 
Rating:
5.0

Katie was fantastic and helped me with all my needs including switching out for a bigger truck!

Catherine D. 
Rating:
1.0

I was told I will receive my receipt by email and never got it. Also, they insisted in providing three (3) telephone numbers before giving me the truck. That is unheard of.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Tasheeka D. 
Rating:
5.0

Customer did not leave a comment.

Leslie P. 
Rating:
4.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Great team that works here.

Lesa R. 
Rating:
5.0

Katie, Kevin and Desi do a great job with customer service and making sure we are happy with our rental experience. I try and rent trucks from them once a month or so vs. any other UHaul dealer.

D Scott H. 
Rating:
5.0

Customer did not leave a comment.

Shirley M. 
Rating:
5.0

Customer did not leave a comment.

Anthony Karl M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Van was not clean it was pretty dirty.

Barbara T. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Very friendly at the desk (much better than the guy down the street at Budget)! Great price! Convenient!

William S. 
Rating:
5.0

Customer did not leave a comment.

Mary Ann B. 
No reviews have been submitted for this location.

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