Customer Reviews for Midgard Self Storage Roswell Ga
(U-Haul Neighborhood Dealer)

Rating:

5.0

Clean, organized facility. Easy to pick up and drop off equipment.

Rating:

5.0

The lady on charger was friendly, everything was easy .

Rating:

4.0

First time , I will never use service again . I put 15 dólares gas , when I return truck . I need payed 30 dólares fee plus 16 dólares gas . The truck was gas empty when I pick up

Rating:

5.0

It took a while to get used to the virtual attendant but then the drop off went smooth.

Rating:

5.0

Very helpful employee who assisted me in putting blankets and roller in the truck.

Rating:

2.0

Please park the truck outside of the gate and thoroughly inspect the truck . Take pictures of the inside corners of the truck.

Rating:

5.0

Enjoy dealing with human on site representative.

Rating:

5.0

Strong staff

Rating:

4.0

I was very pleased at how easy Ed made everything for me. My truck was there, ready, and the move went smoothly. Inspire of the rain. Thank you for your great service Sir, I look forward to working with you again soon. Great Manager!

Rating:

4.0

Charged me for fuel. I have photos before/after. Not acceptable!

Rating:

5.0

The check in experience was more difficult than I expected.

Rating:

5.0

It was a smooth process, staff was great and the virtual customer service was a nice touch. Thank you!

Rating:

4.0

This comment is not in regards to the pick up location, but with U-Haul itself. Why do the trucks not have cruise control options? Cruise control should be mandatory. I've move a lot across the country, driving 10+ hours and my feet are killing me days afterwards. All of the trucks I've rented sound like the exhaust is falling off or running straight header pipes, forcing me to wear ear buds the entire time driving. I've also never rented a U-Haul truck where the steering wheel actually pointed straight when driving straight. Last but not least, make sure you are complete the pre-vehicle inspections before leaving as I guarantee the fuel level does not match your contract paperwork, as these people checking in the trucks when they return don't know how to read the gauges properly. All trucks should have mandatory FULL tank requirements when returned, This would eliminate the guessing fuel level B.S.. Take a ton of photos and document everything.

Rating:

5.0

Very convenient. Clean, well maintained facility. Truck and equipment was on good order.

Rating:

5.0

Excellent customer service! Very satisfied with visit

Rating:

3.0

Between the location and UHaul , I received the run around numerous times during the rental. The first truck was not efficient, made loud noise and shaking had to bring it back. Was told so many differences between the UHaul and the location that I had to use mileage due to the continuous run around. Both, convenient and inconvenient. More inconvenient.

Rating:

4.0

I was told the uhaul was on full and when I filled it up, it was almost $30. I only drove it 45 miles. I told the lady on the virtual screen and she said there's nothing she could do. The tank was not full when I received, because I topped it off and the only way it would cost almost $30, is if it wasn't originally full. She told me i should have only put it back to where it was, but i was i told it was already full. Her customer service was completely lacking and she made sure to let me know it was my fault and I shouldn't have filled it completely full if it was only partially full.

Rating:

4.0

I really wish there was a live actual person there like there used to be. My app was freezing up and the website wouldn’t recognize my location so it took me multiple conversations with different remote customer service people to get everything figured out. What used to take five minutes took nearly 30. I also want to point out that I am 55 which is technically above average for a woman. Your trucks need running boards. I had to haul myself in to the truck by grabbing onto the steering wheel and the handle Because the step was so high to get into the truck not all of your renters are Giants. I am an event planner and regularly rent trucks for my programs. I wish I could fit everything into a cargo van every time, but I cannot, I hate hate hate renting your trucks because it’s so uncomfortable to get in and out of. I know you’re not gonna change the whole fleet just for me, but as your design designing future new trucks, you might wanna think about it. I know you’ve got a virtual lock on the market, but it’s still a pain.

Rating:

5.0

My only gripe is your largest enclosed trailer is too short to carry a refrigerator!!! It's also so short I have to bend way down to clear and repeatedly bang my head really hard due to how short it is! Please begin carrying taller enclosed pull behind trailers!

Rating:

2.0

There are no actual staff on site to assist with your rental. Really missed having a human to help out on a cold rainy day.

Rating:

1.0

Heater didn’t work and I couldn’t use the defroster and sun shade was broken and hanging

Rating:

3.0

option for live on-site person versus virtual.

Rating:

3.0

Was easy to pick up because the gate was open. Was more complicated than anything when we did drop off due to the gate being closed.

Rating:

4.0

The truck was clean, but was not that well maintained.

Rating:

4.0

Excellent customer service good prices very clean place inside and friendly

Rating:

5.0

The agent that helped me at dropoff was very helpful.

Rating:

5.0

Due to the cold weather the rear lift gate was frozen shut (understandable) and I was told by the on-site to give it an hour or so and it should free up, but if not, call U-Haul and arrange to swap out the equipment. That would have screwed up my scheduled move, but fortunately someone returned a smaller truck right then and I was able to swap equipment and all went well. I've rented from Midgard in the past and never had any real issues.

Rating:

4.0

Wish the vehicle were in better condition. There was lots of damage, difficult to open driver door because it had been hit and door did not close very well so drive was noisy.

Rating:

5.0

The gate situation

Rating:

5.0

Excellent customer service. Thank you!!

Rating:

4.0

My favorite truck rental place great location in Alpharetta Ga

Rating:

1.0

Great service. Thanks

Rating:

4.0

The technology and process used to pick up the truck is labor intensive for the user. I would prefer to pick up the truck from a real person.

Rating:

3.0

Keys not in correct lockbox so we had to call on site support. Later not able to drop keys as they would not fit in lockbox.

Rating:

5.0

I Loved the Virtual Manager assistance, faster and the video he sent me for the return was excellent, concise and to the point, completely exceeded my expectations and surprised me since it was a virtual manager on the screen that spoke to me

Rating:

1.0

Everything was wrong starting with a homeless man sleep in the cab of the truck upon pick up

Rating:

5.0

You have to talk to a virtual agent instead of a live person

Rating:

3.0

When the equipment says oil change...change the oil. No one wants to rent or drive equipment that says oil change

Rating:

5.0

The attendant was very nice and helpful!

Rating:

4.0

I get the efficiency of the online check-in and rental of the truck. I just wish I knew it was going to take so long. It took quite some time to take all of the pictures and include my drivers license. It added perhaps 20 min to my pickup. It would have been nice to be warned about it so I could have planned. I know now for next time. Also, the equipment I asked for, furniture pads/dolly were not in the truck. Then I had to go back in and get them, luckily there was a guy there.

Rating:

1.0

Virtual experience horrible and time suck

Rating:

5.0

Top Shelf setup....

Rating:

5.0

Midgard never disappoints when renting uhauls equipment

Rating:

4.0

Very helpful and as expected

Rating:

5.0

The facility was closed but the instructions on the app made it easy to return.

Rating:

2.0

Very sterile environment. Talking to a kiosk is not personable. For a process that should have take no more than 15 minutes turned out to be close to an hour. 1. I made the reservation by phone and emailed tax exempt form because Fulton Schools aren’t taxed. When I arrived, they didn’t have that information that I emailed. I was given a Uhaul number to call. They said they can’t do anything about that. WHO HAS THE FORM THAT WAS EMAILED? 2. It was during this call that I was notified that the location of my rental had been changed to a different location. I arrived at 12::15 for a 12:30 reservation. I was told about this change at approximately 12:45. I was dropped off by a co worker and had no way of getting there, nor did I have the time. Eventually, 2 employees walked in from somewhere and I’m positive they heard me fussing. They were actually very helpful in accommodating my reservation. Needless to say, this experience had left a bad taste.

Rating:

4.0

The virtual and in-person attendants were very helpful. After I left, I felt uneasy about handing the key to the in-person attendant because I did not have any proof that he was an employee and I feared he could have been a scammer. My bad for not asking for identification.

Rating:

5.0

Outstanding service overall.

Rating:

4.0

The u-haul app was not user friendly, it would not let me log in kept telling me my verification code was no longer valid.

Rating:

5.0

Quick repair to trailer and I was on my way!

Rating:

4.0

Clean location and friendly staff. Need to figure how to address the virtual customer service rep screen, as it kept on answering when someone went through the door, even if someone was behind the counter. Not ideal and became annoying after awhile.

Rating:

5.0

The virtual help was actually really good! When I came back to check the truck in, the attendant was so super helpful. As a fairly savvy 63 yr old, I didn't really want to take the time to get the AP on my phone to check in; she took care of it! I was whupped after a day of moving and it was a relief!

Rating:

5.0

This was a very pleasant experience!

Rating:

5.0

Truck called for an oil change. Alarm was so annoying. Thanks

Rating:

5.0

Young lady that Waited on me was very Helpful and friendly!

Rating:

3.0

Being able for the customer to be able to access gate code more than once.

Rating:

5.0

Keep up the good work

Rating:

5.0

No improvements already quality driven

Rating:

5.0

Excellent

Rating:

5.0

Platinum customer service!!

Rating:

3.0

There was only a virtual counter, no actual employees, so we weren't sure where to put the truck.

Rating:

4.0

The Uhaul App did not work as planned and caused the MOST frustration while picking up AND returning the truck. In both instances, it told me I was at the wrong location even though I was at the address indicated. It would not let me proceed from there. Bot h times I had to go in and use the virtual manager, which once connected, worked much better and much more smoothly than the app. It did take a couple of minutes (it seemed) to connect though and for a "live" person to appear on screen. My only complaint with the entire experience was with the app and its failure to complete the tasks at hand.

Rating:

5.0

Keep on doing what you are doing.

Rating:

1.0

The truck smelled awful,the mile meter was not correct.I was charged for 15 miles.I literally went around the corner from the business.The truck I rented was $19.95 I paid $60.00 dollars.