UHAUL website showed no 26' trucks available at this location. Was told at the location that 26' "one way" trucks are available and used as "in town trucks" because the in town truck is down for maintenance. Was shown a photo of the dimensions of the 20' truck. It was incorrect. This required several extra hours of loading and unloading, and an additional trip in a separate vehicle. We rent several trucks per year. Tried UHAUL as an alternative source, and regret it.
Matthew B.
Customer Reviews for Midgard Self Storage Statesboro
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very very happy ..thank you..
Kelly V.Update the system to reflect when a customer dispute the fuel and a picture was uploaded and an additional fee of 48 was charged for the gas .
Kevin L.Great first experience! I will definitely use them in the future!
Jennifer W.Explain to the young working there, tht some of us customers would like to hook a trailer up due to the fact it falls on us as operators of the vehicle if not hooked up right. I asked her 4 times to let me handle it since I drive tractor trailers for a living. She finally moved and allowed me to handle after barking that she does it all day everyday. She would have had my wife moving my truck forward and backward still to this day had I not stepped in. She has bad customer service skills.
Scott G.The gentleman who I dealt with picking up and dropping off provided excellent customer service and was very friendly this is my 2nd time using this location and have recommended it to a few people keep up the exceptional work team thank you
Anthony H.Great service and kind individuals that helped me.
ernest J.I had a perfect experience.
Jacek L.Have vehicle pulled I Up front for customer. Customer had to walk to the back of storage lot to pick up.
Shontina F.The man gave me the wrong car puller hatch and I'm want to know if I'm get money back and no one wants to answer me. The first packers people tried to miss use me all day waiting and still never came that was Monday. But Tuesday those guys was the boom the were excellent. I feel like I should get a refund 🤔
Cynthia S.Better customer service the person that worked was very rude n tried to charge me for something that I already paid for
Angel M.Just for them to check tire and tire pressure.
Dalia I.I think the gentleman do too much I have a online account with all my info (driver license & credit card) already entered to save time when I get there and I still have to do everything all over again like I have no online account…just frustrating
Dalia I.Friendly staff. Clean facility good trucks thank you
Anthony H.I got a text alert the truck was ready a day in advance. Thinking it was due to Holiday weekend. Then I get there and that wasn't the case. Well why would I get the text alert a day early 🤷â€â™‚ï¸
STEVEN D.The roadway is good but there is a very deep drop off to get to equipment and can cause damage to equipment or vehicle. Got stuck in yard as there is a 15 inch drop off to return equipment. Some parking spaces are very difficult to access due to drop off of roadway.
richard R.I returned the rental during business hours. The open sign was on but the door was locked and the building appeared empty. I called the number on the building with no answer. I parked the rental beside another one on the property and left. I didn't want to park at the gate but there was no other location to park.
Juquetta R.Excelente trato y muy eficiente
claudia M.On line information was correct and made getting vehicle very quickly.
richard R.Megan provided great customer service
Tonya F.Was not informed about filling gas. Tank was not full and wound up paying for 17 extra miles. We estimate d me using 30 miles.When all said and done a $20.00 a day truck cost me almost $100.00. I will not be renting from uhaul again.
Linda B.Please read my comment above for the bad directions UHaul gives to their customers!!!🤬🤬🤬
Robert M.I ordered equipment that they told me upon arrival they didn't have and never had. It really messed up my moving plans
Cydney G.Overcharged for blankets and not resolved. On hold for two hours plus trying to resolve double billing and overcharge. One of the worse customer experiences I have ever had.
Darren B.Clean and professional...don't change a thing!
Donald M.9am pickup appt. Turned into a 1 hour wait for a locksmith. Regional manager Christian took the only set of keys home with him the night before. I guess he wasn't able to bring them back by 9am to open the store. The assistant that was there waiting as well was nice. The truck we eventually got was in awful shape. Duct tape around the steering column, glass broken on radio, and cabin hadn't been cleaned in sometime between grime all over, scummy seats and smell. I rented plenty before and don't have huge expectations but some cleaning should be standard practice. Online checkout process has flaws. Gas gauge was not on full but thought it was not accurate…until I filled it up for the next user. The assistant mgr was pleasant and I don't fault him.regional guy should've brought the keys. He had several customers plus the locksmith. I didn't want to press about the truck.
Marybeth W.Th ready at the front desk was very helpful and friendly.
Monica B.I was extremely disappointed I was supposed to have a dolly did not have a dolly had to purchase a dolly for 70 bucks the truck was so dirty and disgusting on the inside and the back and I had to buy a tarp before I could even put down my furniture because it was so disgusting we had to take Clorox wipes and try to clean down as much as we could to make the drive as comfortable as possible the truck was very unacceptable but we had to have the truck. Very disappointed that we had to come out of pocket for other things after paying what we have to do or even rent the truck it was very unacceptable
LORI R.Very personable and great customer service.
kent L.The service was excellent to me there's not a thing I will change at that location
SIGNORA C.Make sure all location have dollies.
STEPHANIE T.They canceled my reservation after I had already completed my trip no one helped me hook my trailer up I had to repair the light wiring harness myself to get the lights to work I had to call and remake the same reservation before I could return the unit then the recieving uhal dealer couldn't even check the unit in because the rental time start was after the return would have been
DOLEN R.Have the rental truck readily available. The truck that was assigned to me was behind 3 other trucks. The customer service rep, another customer and myself moved 3 trucks to get to the truck that was assigned to me. The uhaul service rep was great!
JUAN V.Nothing everything is good
WILLIAM A.Just have a mailbox or explicit directions on where to leave keys for dropoff in after hours. The keys cannot fit in the current slot.
MICHAEL B.Nothing everything was great with amazing customer service
CHERYL H.Require both key drop off and key pick up boxes at every location. If uhaul changes the reservation uhaul should not charge the client for the extra mileage for pick up from the original place reserved for pickup. The wait time to speak to a representative is ridiculously long.
Christine C.Very professional and courteous. Absolutely reccomend!!
CHARLES M.Need someone there on weekends who works for uhaul
alan K.Drop off went smoothly and was simple. Great customer service.
John S.office opened an hour late. No way to directly contact someone to get an ETA. The corporate call center suggested I come back at a later, unspecified time. Not exactly great customer service. After the office opened, I was told to drive to the back of the lot and unhitch the trailer myself. No assistance whatsoever. That trailer is heavy. I was fortunate that another customer was there who helped me lift it to get it off the hitch. This is my second experience with a Midgard facility, and both were less than stellar moments, especially when compared to working with a U-Haul facility.
JUSTIN R.The uhaul was left with just 1/2 a tank of gas upon first receiving it (even though the location is beside a gas station), and hitched to a trailer that I did not need or request. I had to remove it myself. The gate is also locked after hours, and they did not provide a code upon receiving the uhaul to return the uhaul after office hours. Even though they say you can return it then. I ended up having to bother another storage customer to let me in the gate with their code the next day. Also, no one answered the “call anytime†phone number listed on the side of the building or their other main number to resolve this issue. So the sign should say “call when we are open.†On the topic of being open, they are open an hour later than other places, and their uhauls are in a protected area. But it is no good after hours, if there isn't a code given. After all these issues and also the location being further out, I would use another uhaul dealer.
Rachel Y.Broklet locations service great .
James P.The uhaul customers service reps DO NOT know anything about the individual locations. We had to change our pick up time to after hours for the location and the person said since we could use the 24/7 mobile pick up things were fine. That was NOT the case. We were unable to pick up the uhaul and had to make a new reservation for the following morning during operating hours. Uhaul needs to get it together.
YURI R.The price quoted when I reserved the truck on your website was $119. I took this quote to our booster program and got approved to spend that much. When I arrived at the location to pick up the truck, the price was twice as much. This causes issues when I am using board approved funds and they are suddenly twice as much. (this is how teachers get fired) I then tried to call your hotline and after 25 minutes on hold I finally spoke with a rep and minutes later was cut off mid sentence and put back on hold. I hung up after 10 more minutes of waiting. Your customer service is atrocious. You need to make sure that your price online is the same price given to the vendor and that your vendor is willing to honor the online price. In a normal (non-covid) year, we will rent 10-15 trucks a year for our High School and Middle School Band Programs and this experience has made the board discuss switching rental companies.
Ivar Matthew O.