I was surprised by the virtual manager but the reservation went really well. And the call from the U haul representative regarding the availability of the truck that I needed was also a us. Great job
Cornelius M
Customer Reviews for Midgard Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mike was great to work with z
Cheri PThe two guys who helped me were very professional and great at showing you how everything works. I would highly recommend friends and family to go see Midgard Storage. Thank you guys very much.
tammi sOutstanding customer service by the attendant. He left his desk in a driving rain to connect the trailer for us. He was very personable and knowledgeable of the equipment on site.
Kevin MN/A Employee came out the rain to guide me to the drop-off location and disconnect the trailer from my truck.
Michael CMike the person at the front desk is not helpful. As soon as I walked in the door he told me to talk to the virtual assistant and then walked out and didn't come back at all. When I returned the dolly, there was someone at the virtual assistant for 10-15 minutes and as soon as I walked in the door he walked out again. After the virtual assistance was available, she told me I needed to check it back in with Mike who finally came back in and when I approached the desk he told me I needed to do with the virtual assistant. It seemed he wanted to do as little as possible to help anyone. I didn't receive any confirmation that the dolly was checked back in as he said "Oh, ok I'll do it in a bit". I think he was working on something on the computer, but the only confirmation I received that I returned it was his verbal that he would do it. I was not impressed with the customer service. The virtual assistant did get me taken care of when I picked up the dolly.
Karynn GI would recommend to everyone who rents a Uhual anywhere in the US to do yourself a.favor and make sure you keep all your documents and receipts for anything and take pictures of your odometer/ Gas before/After including when you do your walk around pick up/ Drop off. Check for things like the angle your truck is parked on when verifying your gas at pick up. A truck parked on an angle can change the true level of fuel that your gauge is showing. Once it is flat again, it will level out. Great people at Midgard Self Storage 9119 Merrill Rd #63 Jacksonville, FL 32225
Robert MThe young men at this location were very courteous and helpful.
Donna JN/A
Denis PNice and convenient location. There was some confusion over this drop off location as I changed to this location from downtown. I did not get a receipt from U-Haul until I called 2 days later. The drop off location was closed as I returned the truck after hours.
Richard LI used your app to initiate the trailer rental. After I had picked it up and left I received a text instruction to take a picture of the trailer before leaving the lot. I was long gone when I read the text. When I returned the trailer the app asked me to drop the keys and contract in the drop box. There was no key or contract.
James MWas charged for mileage i didn’t use and they wasn’t able to pull up acct, and on top of that the pick up was awful no workers on site had to use online service in store, I’ll never ever use uhaul again, moving forward to Penske I new better !!
elinda LGreat service, clean trucks, convenient location, and user friendly process.
Nelson WWas greeted by a woman on a TV monitor. Could barely understand her with the voice not being clear in addition to her having a heavy Spanish accent. I communicated to her and made sure that I was dropping this trailer in Orlando/Oviedo area and not returning to her location. A gentleman came in just at the end of my interaction with TV woman and I also told him I was not bringing the trailer back to the Jacksonville location. He hooked up my trailer and I drove away. Luckily no issues until my brother-in-law stepped into the trailer to help me load and the trailer hitch came completely off my hitch. I return my trailer to Oviedo and am told shortly thereafter that this was not signed up as a one way but a return to Jacksonville and now I am being charged an extra $51. I called U-Haul and spoke to one person in Alabama who transferred me to the Jacksonville representative. I was told a manager would call me to discuss within the next 72 hours. That is where we are at the moment. The trailer worked great as I was able to figure out what the gentleman in Jacksonville did wrong, I have been a lifelong customer of U-haul and enjoy their services. I hope this issue can be resolved.
Peter TCustomer service was great.
REGINALD DYou did not have the truck I reserved. I went from 26' to 10'! I was not able to complete my move in the time I had allotted. Now I'm faced with extra expenses to complete the move this week. What ya gonna do about that?
MATTHEW CMy U-Haul experience was convenient, easy and it saved me a ton of money.
Milton OThe CSR was very friendly, helpful and efficient. The trailer has a slight shake/shimmy that needs looking into. I am not talking about sway - the trailer was properly loaded and did not sway. There is a subtle vibration that is transmitted to the vehicle. Midgard is not responsible for the problem, and there is no way they could have known about it unless someone reported it. The trailer had an Ohio plate, so it's been around.
Robert Sperfect experience
Cerika LDecrease the mileage charge. $1.19/mile? Ridiculous. The 23 miles I drove cost almost as much as the actual truck rental.
glynn lMike and David were great! I was a walk in and it was a Quick and easy process.
martina aGOING INTO THE STORE THERE WAS NOBODY THERE. I CAME TO FIND OUT THAT I CAN TALK TO A GIRL ON A SCREEN. IS SHE REAL OR IS SHE AI GENERATED. IT GIVES A UNFRIENDLY FEELING. VERY COLD. THIS IS WHO I TALKED TO TOO ORDER MY TRUCK FOR THE DAY. THE TRUCK WAS FINE BUT NOT HAPPY WITH TALKING TO SOMEONE ON A COMPUTER SCREEN.
Alton WThanks
ENESIO DIts pretty sophisticated when trying to rent using kiosk self check and the customer service popping on the screen if needed. It was pretty easy but the only thing was when they need you Credit card info where you either had to flash it on the camera and them repeating some information. There were other people in the room when trying to confirm the info. So maybe a better way to prevent this from happening
Jean SGood service
Paulo GDevon was amazing!!! Very helpful and check us in and got us our keys quickly. Truck was very clean and ran perfectly! Devon was there for the check out and that was a quick easy process too.
Tracey MSuper easy to schedule and easy in and out. Love the virtual assistant as well. I highly recommend this u-haul site.
JERRY FNeat place, virtual staff on weekends. Neat way of doing business. Good company, fare prices 👌
LEE SYard manager was very helpfull
MICHAEL SThere was no property manager to be found. It took a hour just to pick up a truck. The Uhaul system was down. Had to cancel original reservation and do another one on site. Virtual assistant was no help. Order did not contain the 4 letter code to open key box. Had to call Uhaul. Locks are old and rusted so took awhile to open. Storage location kept saying there was noting they could do because they were not Uhaul. There should always be a live person available to assist. It should not take an hour to pick up a truck.
Synthia DThis location is excellent. Your app sends me to other locations, like gas stations. This is the closest place to my home and it is nice. The other places are not so nice and I will never do business there. Jacksonville has some not so nice areas. Please let us choose our location and don’t change it. Again the team a Midgard was 100% professional. Thanks.
TIMOTHY WWe rented a pickup truck this morning and we were very satisfied with the service that we received. In addition, Devin, the person in charge of the store was very helpful and made our experienced enjoyable. Furthermore, we will recommend this facility to our friends and relatives as well for their future pickup truck needs. Last, but not least, we will be back in this facility for our future needs. Thanks, Rolly & Anna
ROLANDO MIt was a video call instead of a real person.
Kenneth PAfter I received the final receipt for my transaction, there was an attempt made on my debit card by U-Haul on 11/04/25 for $161 and change. Thankfully, I had my card disabled at the time and the transactions did not go through. I have to go through the inconvenience of canceling my card and ordering a new one so another attempt will not be successful. Needless to say I was a loyal U-Haul Customer for all of my needs, but I will not be using your services again. I do not appreciate the fraudulent attempt on my debit card and I will inform everyone I know about your practices.
Robert PExcellent 👍
ADON BSuperior customer service
ADON BThe equipment was extremely dangerous. What I mean by that was the truck was bouncing really bad while going at regular highway speed. Due to the extreme bouncing the vehicle was hard to maintain control. There were three incidents that the vehicle almost lost control because of the maintenance issue. I called several times tried to get help about the vehicle and got absolutely no response back about the issue all they want to do is receive a call back from U-Haul which has not happened.
CHRISTOPHER TNone
ROBERT SEverything was great
Lee PIf you need an appliance dolly pick up one ahead of date getting truck as may not be available
Donna LNo personnel on property, to asst with check out, truck had sand in floorboards, 1/8 tank on gas required me to. stop foe gas on leaving and returning it with 1/4 tank, then no one to check in, their virtual manger say will get receipt tomorrow after a property manager is there to ck truck.
William ONo one works there! Had to go through entire process (1 1/2 hr) with a computer screen. Did not have my reserved equipment when i got there so i had to take a truck instead of a trailer!!
WALTER SVirtual check-in is complicated and time-consuming. It's not convenient for renters.
JERRY EI prefer dealing with a person on hand rather than video chat.
JOHN MThe “virtual” assistant registration/pock-up was more efficient than the in person experience from a week ago on that I was greeted immediately. Apparently however, device compatibility when uploading my drivers license is dependent upon software version, access to Chrome and or Safari.
Kenneth WIt would be better if the lock for the truck were easier to lock.
OSVALDO AI chose in person for a reason. My phone has limited space so to download any apps is an issue. So the process took longer than I liked.
Alesia BLock was extremely hard to get off. Guy came out to help and was very rude. I thanked him and asked how he got the lock off. He said only you guys had a problem with it and walked off.
LaTroya WVery organized & professional
AMY MMobile check in doesn't work 'Yes, GPS doesn't work for this location'. No real person onsite to help, although the remote help was good.
PETER SWorst experience ever!
CARLOS SGreat job all around
Roger APoor customer service at the Atlantic Beach location. The original place I reserved the truck. The day of pickup I was informed that I would have to pick the truck up at the Merrill Rd location. Quite distant from my home. I could have rented a truck within a few minutes from my home by thought U-Haul would be a better experience. I could have rented it from Home Depot down the street instead of the U-Haul store. What a run around.
HERIBERTO VRented dolly and pads and we’re not in the truck when picked up but was charged for the usage. Also the truck engine light was on as soon as I got in the truck. Location was easy to find and get to but that was the only decent thing.
MAVERICK SGood work
NORIEL AEverything was great.
Dana CI was not prepared to not be able to speak to a live person when picking up the vehicle. It was an interesting experience.
Willissa G2nd time renting from this location. Very personable staff.
MATTHEW BThe truck was ready and clean when I went to pick it up. The reservation and return process was easy.
EUGENE HWas accused by property manager of not returning key to truck. U-Haul never reached out to me and I had to do all follow up. Never again will use company.
DAVID T