Customer Reviews for Midgard Self Storage
(U-Haul Neighborhood Dealer)

349 reviews

9119 Merrill Rd #63   Jacksonville, FL 32225

(904) 743-1209

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(904) 743-1209

9119 Merrill Rd #63
Jacksonville, FL 32225

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Staff at Midgard Self Storage is absolute incompetent, unprofessional, rude, lying, threatening. Totally unpleasant experience! This is not UHaul problem but this particular location, its staff and management. They need to be shut down and not allowed to deal with customers

Igor Z. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Great service!

Charles S. 
Rating:
1.0

I rented a truck for two days at $ 39.95 a day. Then I got their cheapest insurance coverage at $45 and then it's $1.09 per mile. I told them I was going 50 miles. I received a quote of approximately $179. So I went with it. When I got the final bill it was over $300. $256 for the rental, insurance and mileage. But since I went 10 miles over and returned the truck 2 hours past the time it was due, I was charged an additional $90 dollars (approximate). This is a scam and a racket. Plus they charge you an “environmental” fee, which is complete bunk. What's that go to and why? Uhaul gigs you on the back end AFTER you've committed, used their product and are on the hook. DO NOT USE UHAUL. Budget offers better deals with unlimited mileage.

Todd H. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
3.0

Customer did not leave a comment.

William T. 
Rating:
3.0

I only had one issue with my rental. The truck I rented had a odor and the sales person informed me there was no other trucks available. I asked him if he had any kind of air freshener, he was able to give me air freshener to spray the truck.

Carolyn P. 
Rating:
5.0

Ehaust leak. Engine bay cover leaking engine heat and fumes inside

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

CRAIG P. 
Rating:
5.0

Customer did not leave a comment.

LETITIA H. 
Rating:
5.0

No improvement need it. You are great!

IrisA M. 
Rating:
4.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

Customer did not leave a comment.

SONYA B. 
Rating:
5.0

Customer did not leave a comment.

Tawna W. 
Rating:
1.0

I dropped the truck off and the person at the counter took the key. It was during their normal business hours and I was charged a 20$ after hours fee. which should be refunded I returned 8/28 at at 12pm location 735066. contract #25402402

Kevin V. 
Rating:
3.0

Allow refund of blankets purchased if they are dirty.

Dainiece A. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Terrance was very helpful; was able to reserve and pickup with no hassles.

Chiresse W. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Alice G. 
Rating:
5.0

Customer did not leave a comment.

Ian C. 
Rating:
5.0

I was very pleased with the service and vehicle.

Ingrid B. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle L. 
Rating:
5.0

Customer did not leave a comment.

Ray S. 
Rating:
1.0

I was charged for gas when I should not have ... the location is located near a Shell gas station where I fueled up, but was still charged....

Monique S. 
Rating:
1.0

I asked the front desk clerk about the height of the trucks door she said 6' 1”. I was supposed to pick up a new fridge I bought with a height of 5' 9”. When I got there they weren't able to fit in through the door because the door's actual height was 5' 11”. Uhaul wasted my time and money. And now I have to rent another truck to get my fridge. Very disappointing!

Mohammad J. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
3.0

I was told to bring the vehicle back with a quarter tank of gas and i would get a credit. I did that and was still charged $8 for gas... I was also double charged the insurance fee. I have not been able to get anyone on the phone.

Lindsey D. 
Rating:
5.0

Customer did not leave a comment.

nela E. 
Rating:
5.0

NA

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Dorothy S. 
Rating:
4.0

Customer did not leave a comment.

Corey B. 
Rating:
2.0

Please check all vehicle upon them being returned. This truck was locmed & trashed so bad that I had work up a sweat sweeping & moving a dolly moving all around inside before I could move on to loading the truck. I have picks if you would like to see them? Check engine light on, gas needle not reading correct fuel level. Please send some type of form of compensation for this mishap which should've never occurred.

Lemont D. 
Rating:
5.0

Customer did not leave a comment.

Benilda P. 
Rating:
3.0

As I was driving the truck began to shake really bad and smoke started to come from the back of the truck as I was going over the bridge..I was beyond scared that the truck was goin to stop on the bridge and roll..I feel like I should got a couple of dollars took off my bill seeing that it happen and I was by myself..

Delphine H. 
Rating:
5.0

Customer did not leave a comment.

jack J. 
Rating:
5.0

Excellent customer service!

David G. 
Rating:
5.0

Improve the quality and maintenance of vehicles. Not necessarily relatable to said location but in general.

Travis R. 
Rating:
4.0

Customer did not leave a comment.

nancy K. 
Rating:
5.0

Customer did not leave a comment.

Daniel Z. 
Rating:
5.0

Great customer service.

Hampton S. 
Rating:
5.0

NA

Tanya S. 
Rating:
5.0

Very polite!

Kimberly A. 
Rating:
5.0

Customer did not leave a comment.

Tanya S. 
Rating:
4.0

Customer did not leave a comment.

Josh W. 
Rating:
4.0

the only thing as trailer leak got a few things wet plus laptop got ruin

Pam W. 
Rating:
2.0

Very rude customer service by the girl. Didn't speak or smile or interact at all. I had to wait 38 minutes as she was gone with a note on the door be back 430. Four people came and wet while I was there in 100 degree weather with a pickup reservation. When I asked her to show me where gas tank is and how to lock the back she gave me a disgusting look and I have a witness with me. However the drop off point in Ocala was completely different and very very nice people. !!!!

Sandra T. 
Rating:
5.0

Customer did not leave a comment.

Frank F. 
Rating:
5.0

Customer did not leave a comment.

Phillip Y. 
Rating:
5.0

This was my husband and I first time ever renting and using your service and we were very pleased. Great customer service. Thank you.

janice K. 
Rating:
2.0

Credit card approval process was problematic. It had nothing to do with the credit card. The Uhaul rep had to call some number to get it processed. Added about 15 minutes to the pick-up process.

Jamey D. 
Rating:
5.0

Customer did not leave a comment.

Norman D. 
Rating:
5.0

Customer did not leave a comment.

PAULO D. 
Rating:
5.0

Great service

Tammy H. 
Rating:
5.0

Make sure the truck is clean

Elaine S. 
Rating:
5.0

Gentlemen at the facility was very worried and apologized for not providing the trailer originally required. He provided a smaller trailer that was a tight fit but worked. Can't use it next go around, but I give the retailer credit for making it happen!

Donald H. 
Rating:
5.0

Great customer service. In and out. The return was great.I really like this spot for renting things.

DOUGLAS J. 
Rating:
5.0

Customer did not leave a comment.

ADAM W. 
Rating:
5.0

Customer did not leave a comment.

Derek P. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Because the computers were not working, the service providers used their personal cell phones to ensure that my order was processed and that they contract was signed and fulfilled. They were awesome.

Regina L. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
4.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

Heidi P. 
Rating:
2.0

Get competent help and btw I've been charged THREE TIMES on my credit card. If it doesn't resolve itself, u will be hearing from me

gail F. 
Rating:
5.0

Customer did not leave a comment.

jane B. 
Rating:
4.0

There's a need to have two employees per shift. There was a wait of over 25 minutes to check in even we did everything online. Only one employee working for showing units and taking care of customers. He was excellent though.

Jorge I. 
Rating:
5.0

Customer did not leave a comment.

Arlene R. 
Rating:
5.0

Customer did not leave a comment.

Debra D. 
Rating:
5.0

Customer did not leave a comment.

Harvey S. 
Rating:
3.0

The truck mirrors would not move, this is bad, It was quite difficult to change lanes and or backup. It's not safe....the truck steering wheel was also like torn up and extremely filthy along with the seat and the door/cab.

JEFF T. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

The self check out was confusing and took too long

Sharon F. 
Rating:
1.0

Made reservations at one location they switched my reservation to a further location. I had to come outta pocket for the extra mileage even though it wasnt my fault. Seems a little un reasonable to me .

Jeffrey H. 
Rating:
1.0

It was raining when I arrived to pick up my rental truck. I was told my rental truck had been turned in with low tire pressure. Instead of that issue being resolved prior to turning the truck over to me, I was told to take the truck to a gas station to put air in the tire while it was pouring rain. That is pathetic customer service folks.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Overall, I will most likely not use UHaul again. I had to pay an extra day I was not made aware of upon scheduling.

MAVERICK S. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE F. 
Rating:
5.0

Customer did not leave a comment.

FRANK F. 
Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
Rating:
5.0

The front desk guy was very friendly and accommodating. It could not have been easier!

LOUIS R. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Creating a better way to complete process online. I gave up but the attendant completed the process in store.

James G. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYEUGENE M. 
Rating:
5.0

Customer did not leave a comment.

jack J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIANA O. 
Rating:
4.0

Had to find a 2nd location for my dolly rental, but limited portion was returned to the invoice.

JOSEPH S. 
Rating:
4.0

The email I received was confusing. I thought I was to pick up at one place, and it told me another location. Evidently my location didn't get one returned. We went back there and worked it out. It should have explained that.

MARY K. 
Rating:
5.0

Best customer service

JAMES C. 
Rating:
3.0

Equipment was dirty and ran horribly.

MARCUS H. 
Rating:
5.0

Customer did not leave a comment.

MARXUS A. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN R. 
Rating:
5.0

Customer did not leave a comment.

Deryck G. 
Rating:
5.0

Friendly and Helpful

DURA F. 
Rating:
1.0

Customer did not leave a comment.

DEZHEAN L. 
Rating:
5.0

Customer did not leave a comment.

DONNIE M. 
No reviews have been submitted for this location.

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