Customer Reviews for Midgard Self Storage
(U-Haul Neighborhood Dealer)

209 reviews

1015 Glendale Ave   Florence, AL 35630

(256) 760-8579

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 760-8579

1015 Glendale Ave
Florence, AL 35630

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Was having trouble with the return of the rental. Website wouldn't load when I dropped it off.

Lori L 
Rating:
5.0

Everything was great! :)

JOHN M 
Rating:
4.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

James I 
Rating:
3.0

The app didn’t work so I ended up on the phone with a customer service person Brittany who did a great job helping but it had to waste the time to do it. The location I selected to drop off the truck was changed which made me have to find a driver to get me to the location I needed to be that day.

christopher m 
Rating:
1.0

When I reserved the truck I did not sign up for online checkout service. When I got there and waited finally a woman appeared on screen. She tried to explain what to do. Had to download the app which I did not want to do then it still would not work and the reason was because I did not sign up for online. Also she said that she took the charge of furniture pads off because there was none in office but maybe some were in truck. Of course there was no. How do you move furniture without pads. If they were out telling the customer when you pick up truck is not the time. Should have been notified sooner. When I was getting ready to leave this guy walks in and says did no one come out to help you and I told him no. Both times have been horrible at both places. Have one more trip to make in truck or hauling trailer. Penske does not have trailers so I may be forced to use Uhaul again.

Faye W 
Rating:
5.0

Nothing to improve everything from my experience was nothing more than excellent

LAJERRI W 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

The only issue was the agent did not ask if I needed boxes, pads or a dolly. Other than that it was a very good experience. I would definitely go to this location again.

Ronny V 
Rating:
3.0

Truck wasn’t very clean at pickup. It was also a pretty beat up truck. It had a really weak starter. Very annoying that we had to do the app to check the truck back in. Would love to work with an actual person.

Sara R 
Rating:
5.0

Customer did not leave a comment.

Frank R 
Rating:
5.0

No complaints.

Timothy G 
Rating:
5.0

Customer did not leave a comment.

Johnathon R 
Rating:
5.0

Tires were bald. Had to add air three times and a can of fix a flat.

Ryan C 
Rating:
5.0

Customer did not leave a comment.

Betty G 
Rating:
5.0

The online check in process was horrific.

LeAnne G 
Rating:
5.0

Customer did not leave a comment.

JOHN A 
Rating:
5.0

Very friendly and courteous, took care of everything!

Tony E 
Rating:
5.0

The lady was very nice professional and helpful with my order. Miss Mary Miller

Dedrick C 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

Great staff. Good equipment. Convenient location. Recommend getting help or assistance for staff. At times they appear to be overwhelmed even though to despite it they do a good job.

Steve E 
Rating:
5.0

Customer did not leave a comment.

Barry K 
Rating:
5.0

N/A

Eugene O 
Rating:
5.0

Staff was very professional, friendly, and helpful. Truck was nice and clean. Overall great experience.

Gina S 
Rating:
5.0

Customer did not leave a comment.

DANNY C 
Rating:
5.0

Easy

STEPHEN Y 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
5.0

Customer did not leave a comment.

Angela S 
Rating:
1.0

Customer did not leave a comment.

Michael N 
Rating:
2.0

Gave wrong dolly and location is not equipped to help with changing or providing balls/hitches. I would never use a location like this again.

Kristina A 
Rating:
5.0

The lady in office was greatly

Danny H 
Rating:
5.0

Customer did not leave a comment.

Wendy M 
Rating:
1.0

The drop off location on my reservation said something and then when I returned it said it was a different location. Might have been miscommunication but was not resolved without me having to pay fees that I should not have been responsible to due to an error on uhauls part. Not to mention, the customer service rep I spoke to was extremely rude and placed the blame on me. I have receipts and screen shots that prove the error was on uhauls side, and will be escalating this instance as high as possible, and hopefully get a refund. Terrible experience and made my already stressful move even more stressful. You have lost a customer and I will be reaching out to anyone I know that requires your services to seek alternatives so they can actually get professional assistance and customer service

Thomas O 
Rating:
4.0

Customer did not leave a comment.

Robyn K 
Rating:
5.0

Rebecca & Mary were awesome!

Kylie C 
Rating:
5.0

Customer did not leave a comment.

Brian D 
Rating:
5.0

Customer did not leave a comment.

Tawonna G 
Rating:
5.0

Customer did not leave a comment.

Olivia J 
Rating:
4.0

Customer did not leave a comment.

William A 
Rating:
5.0

The ABS light was on when I received the truck and the alignment was completely off. It was very scary driving that thing

Angel C 
Rating:
5.0

Customer did not leave a comment.

DANIEL b 
Rating:
4.0

The staff at the rental office was kind and made the check in and out process easy. For the personal interaction they were great and kept me informed on everything that I needed to know to not receive extra charges. However, while the truck I received was sufficient for the task, it really needs an alignment and to be cleaned out. When i was cleaning it before returning it I found trash from the precious users (things that could no way have been ours). There were also crumbs and loads of tiny trash like that in the front cab. Also the online rental let me reserve for ten a.m., but the office doesn't open until noon so there was a delay in actually receiving the truck (they extended my rental time to match with the delay). The staff assured me that normally there is a way to get the truck at the originally agreed on time, but it did not work out that way for me

Karen C 
Rating:
5.0

Very good

damarick K 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Stay friendly, maybe have some business cards for local dating sites, or singles looking to spend time with another. Just saying.

Richard M 
Rating:
5.0

Customer did not leave a comment.

Melanie D 
Rating:
5.0

The cleanliness of the van was ridiculously unsanitary, it looked and smelled like a pig pin. Representatives explained why the van was filthy, and it was the only one available, so I took it because it would have been a big inconvenience to find another one at another location. Therefore, my experience was horrible, management should have found a better way to detail the interior if they couldn't get the interior clean themselves.

Randall H 
Rating:
5.0

Very nice staff.

Bobby J 
Rating:
5.0

Customer did not leave a comment.

Charlie C 
Rating:
5.0

Customer did not leave a comment.

Christian J 
Rating:
5.0

Customer did not leave a comment.

Joy R 
Rating:
3.0

The customer service person that I spoke to one the phone (not at this location) was not at all helpful, very condescending and dismissive.

Emmet P 
Rating:
4.0

Customer did not leave a comment.

TOMMY T 
Rating:
5.0

The customer service was excellent.

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Nevin D 
Rating:
4.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Great place to rent.

STUART R 
Rating:
5.0

Customer did not leave a comment.

Darkas M 
Rating:
5.0

Customer did not leave a comment.

Samuel H 
Rating:
4.0

I was told the fee was 13 dollars less but was still charged the amount that it was wrote up for.

Peggy B 
Rating:
5.0

The truck was NOT comfortable to drive. This was no fault of the service provider, but a defect in the design of the truck itself. The position of the gas pedal necessitated and extremely awkward foot angle that caused significant fatigue and cramping. Also, the "foot box or well" that contains the brake and gas pedals was EXTREMELY SMALL and uncomfortable. I used to own an MG Midget that had a larger and far more comfortable pedal set up and foot well. Other than this very significant comfort problem, I had no problems with the truck. It was well maintained, clean and problem free. My suggestion is to either redesign the pedal arrangement in future trucks, or include a cruise control, which I was surprised wasn't included as standard equipment on a truck designed to potentially cross a continent!

Greg G 
Rating:
5.0

Customer did not leave a comment.

Jason C 
Rating:
1.0

Awesome customer service!

Kimberly J 
Rating:
1.0

My returned fuel level was read incorrectly and I’ve been billed as if I left half the fuel I did in fact leave in the truck. Unless the garage is marked in 8ths and there’s only 4 of them, there is definitely 1/4 of a tank left in the truck I used.

Peter A 
Rating:
5.0

Customer did not leave a comment.

Bobbie W 
Rating:
5.0

Not charge so much per mile. Gas is so expensive and you're charging. 99 cents a mile on weekends!

Dawn S 
Rating:
5.0

Customer did not leave a comment.

Johnny R 
Rating:
5.0

Customer did not leave a comment.

Charles S 
Rating:
5.0

Customer did not leave a comment.

timothy h 
Rating:
4.0

Customer did not leave a comment.

Dillard M 
Rating:
5.0

Customer did not leave a comment.

Amy A 
Rating:
5.0

Customer did not leave a comment.

Tracy B 
Rating:
5.0

Provide excellent overall customer service that helped in my confidence by renting from UHaul.

Michael G 
Rating:
5.0

Customer did not leave a comment.

Adreana P 
Rating:
5.0

Customer did not leave a comment.

Shamika R 
Rating:
5.0

Customer did not leave a comment.

mark B 
Rating:
5.0

Customer did not leave a comment.

Melissa S 
Rating:
5.0

Nothing

JD C 
Rating:
4.0

Customer did not leave a comment.

Anna L 
Rating:
5.0

Customer did not leave a comment.

Alexis B 
Rating:
5.0

Customer service was excellent!! The ladies wee very helpful and explained everything to me when I asked the question about the mileage.

Chanda W 
Rating:
5.0

Customer did not leave a comment.

Thomas S 
Rating:
5.0

Kara is an amazing manager at this location and I'm amazed that she has not yet been made a regional manager!

Cyprian M 
Rating:
5.0

1. Keep good people like Karah Henry. 2. Direct line to local business without prevention by call center. Sometimes you just have a quick question.

JANETTE G 
Rating:
5.0

Customer did not leave a comment.

GREGORY T 
Rating:
5.0

Customer did not leave a comment.

Tracy N 
Rating:
4.0

Customer did not leave a comment.

Allison M 
Rating:
5.0

Customer did not leave a comment.

BRADY W 
Rating:
5.0

Customer did not leave a comment.

Andrew H 
Rating:
5.0

Keep up the good work!

JACQUELINE T 
Rating:
5.0

Customer did not leave a comment.

CHARLES H 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K 
Rating:
5.0

Customer did not leave a comment.

ADRA C 
Rating:
5.0

Excellent service. Fast check out and easy return.

ELLIS S 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN H 
Rating:
5.0

Customer did not leave a comment.

David F 
Rating:
5.0

Customer did not leave a comment.

JanetR J 
Rating:
5.0

Customer did not leave a comment.

Shawn C 
Rating:
5.0

Give the local locations more power to help customers instead of having a corporate 800 number for customer service with people who don't have a clue. This move would have been a total nightmare without the help from the people at this location.

JAMES P 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C 
No reviews have been submitted for this location.

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