Customer Reviews for Midgard Self Storage
(U-Haul Neighborhood Dealer)

97 reviews

1015 Glendale Ave   Florence, AL 35630

(256) 760-8579

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(256) 760-8579

1015 Glendale Ave
Florence, AL 35630

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Was close to where I was moving to. Drop off was easy and simple….even an old dude can figure it out.

Melvin V. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

You guys were terrific!

BENJAMIN W. 
Rating:
5.0

Customer did not leave a comment.

QUAN R. 
Rating:
5.0

Great experience. Not sure it could have been any better.

James R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
2.0

Trailer was heavy but no tongue jack. Hurt myself lifting to the hitch. Considering legal action against UHAUL. Stupid decision not to accept cash which isegal tender.

Chris T. 
Rating:
1.0

I was charged incorrectly. Tried calling back the location of drop off no one answered.. 2 day rental at 39 per day ended up being charged $157 plus another $249 over charged an pissed I am

BRANDON B. 
Rating:
5.0

Karah and her team are amazing!

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

RANDALL S. 
Rating:
5.0

Surge brakes did not work

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Insist customers use jack to attach to hitch. Otherwise, all good.

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

LISA E. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

The truck we were supposed to have for 24 hours had broken down, closest 26 foot truck was 35 miles away. While I commend the location staff for looking for a solution, I was the one that asked about trucks sitting on the lot. A 26 foot was already scheduled to go to North Carolina but a 15 foot was there and not scheduled until late that afternoon(5:30). I asked about it since I had no other solution, and finally was allowed to rent it. I got it back barely before 5:30 for next customer. Asked if I could get money took off bill for inconvenience was told nothing they could do? I took a much smaller truck, did not get to move all items needed to move and returned truck in time for next costumer. I think I went way above and beyond but nothing not even a thank you. Told call 1 800 uhaul

Phillip T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

The owner was the most helpful and informative person from U-Haul that we have dealt with. If we need to rent another we will use his location to pick up our U-haul from!

GEORGE S. 
Rating:
4.0

Staff very helpful.

RUTH D. 
Rating:
5.0

I have storage with this facility. They're easy to work with and have a great operation. They make Uhaul look good, and could take Uhaul to school on how to help costumers.

Clayton A. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
4.0

Customer did not leave a comment.

Gary B. 
Rating:
1.0

Customer did not leave a comment.

Markisha S. 
Rating:
5.0

5 stars.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW A. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE D. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

They were good people and most helpful.

KAY S. 
Rating:
5.0

Customer did not leave a comment.

Tana G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

Very helpful

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Jian C. 
Rating:
4.0

Customer did not leave a comment.

Marvin O. 
Rating:
3.0

Customer did not leave a comment.

Hayden K. 
Rating:
5.0

Personnel were kind, friendly, knowledgeable and courteous!

Frank G. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
3.0

Though everything was satisfactory, clean, and successful I feel the need to address that the sound of the trailer was terrifying. I had a lack of experience with the “spin top” securing method, the pickup representative did not give a very good briefing on the topic, and though I had no issues, it sounded as if the trailer (especially when empty) was going to bounce off and cause a crash. I couldn't even go 25 mph in Janesville without hearing some nerve racking sounds from the trailer. Again nothing happened but for the next person who doesn't get a better tutorial on the “spin top” latch method, it's an accident waiting to happen.

AUSTIN W. 
Rating:
5.0

I felt welcome. The parking lot and building were clean and maintained. The aneirking there was professional and made the experience stress free and quick. The vehicle was clean and in good condition. I was asked if I needed boxes or any of the other items on display in the show room I will definitely go back to Midgaurd if I every need another rental

Lydia G. 
Rating:
5.0

Staff was friendly and courteous as well as very efficient . Best overall uhaul experience I have had!

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

All I can say is that God blessed us with some church pews, provided us with some strong men, and a truck that was the perfect size so there is absolutely nothing I can think of to make a change in. As a old saying if it's not broken then don't try to fix it.

Delana H. 
Rating:
5.0

Customer did not leave a comment.

KENDALL J. 
Rating:
5.0

Lara went above and beyond to help us with our rental. The entire UHaul system was down but she found a way to meet our needs. She did everything she said she would during our rental. Highly recommend this location but her specifically.

Elizabeth C. 
Rating:
4.0

I have been told that the Uhaul system has been down for days and as such they have not been able to run my card and provide me a receipt.

ANDRES T. 
Rating:
5.0

Everything was great

JONATHAN B. 
Rating:
5.0

Nice service and good people

TIA L. 
Rating:
5.0

No improvement, just keep friendly ness a friend. And you will always have customers. Thanks

Shamika R. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

No problems. Great experience

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
1.0

Customer did not leave a comment.

regina J. 
Rating:
5.0

The guy that helped me was very nice and professional.

Tim S. 
Rating:
5.0

Was a great experience.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
3.0

I requested a furniture dolly but was provided a utility dolly which was useless for my needs. Then discovered that the truck box leaked and my bed mattress was wet when we unloaded. There was no obvious damage to the truck box that would have alerted me to this beforehand.

Cathy H. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Please re-check what UHaul recommends for car trailer towing. We rented a car trailer for a 1968 Ford LTD / Galaxie and while technically the car fit the trailer, it barely fit, rear tires had maybe 3 inches from not fitting the trailer. We tried to get a larger trailer and UHaul's computer system wouldn't allow it. We made it home, but that was the only frustration.

James B. 
Rating:
5.0

Customer did not leave a comment.

STACI B. 
Rating:
5.0

Customer did not leave a comment.

REX H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY T. 
Rating:
5.0

Everything was amazing. There was ample equipment, the truck was more than adequate, and the manager at this location was available, knowledgeable, and super friendly!

Amy G. 
Rating:
5.0

Customer did not leave a comment.

Brooklyn W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

TIM T. 
Rating:
3.0

Following the advice of the store clerk, i created an account on the uhaul mobile app. After creating the account, I was unable to see the order i had, moments earlier, completed in store. This particular reservation/order was for 24/7 pickup/drop off. It was very convoluted and frustrating trying to check out my truck in the middle of the night with an app that didn't seem to find my order. Finally, i signed out of the app and clicked a link i found in one of several emails i received from uhaul.com. This link finally took me to the correct location. I had the same experience at check-in, only because i didn't realize what i had done to fix the problem the first time around. The reservation had my email address, but the app was unable to find it when logged in with the same email address.

Will W. 
Rating:
5.0

Customer did not leave a comment.

Tykira K. 
Rating:
5.0

The truck was 20 feet. It was a new truck (under 9,000 miles). In my opinion, the truck did not handle easily on the road.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

DANNY P. 
Rating:
5.0

Customer did not leave a comment.

RONDA G. 
Rating:
5.0

the van i rented was very clean and a smooth ride. it was perfect for what i needed to accomplish. staff at the glendale location was very friendly and helpful

Kia K. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Great customer service - would highly recommend them!

Jennifer H. 
Rating:
5.0

Better driveway marking for drop off.

lyle R. 
Rating:
4.0

Customer did not leave a comment.

Ralph R. 
Rating:
5.0

Customer did not leave a comment.

Sara-Anne M. 
Rating:
5.0

Customer did not leave a comment.

ELOUISE N. 
Rating:
5.0

Customer did not leave a comment.

DAREN P. 
Rating:
5.0

Customer did not leave a comment.

JACE W. 
Rating:
5.0

Couldn't use the after hours check in since location sharing wouldn't work; but a phone call the next morning worked quickly and easily without the expected convenience fee. Thank you!

Billy H. 
Rating:
5.0

Customer did not leave a comment.

Terri N. 
Rating:
5.0

Customer did not leave a comment.

SUSAN G. 
Rating:
3.0

I was charged $25 cleaning fee. The cab was covered in dog hair from previous rental and the cargo area was left clean. I would not recommend this place. This is the only time I have ever been charged any fee in all of my uhaul rentals.

William W. 
Rating:
5.0

Customer did not leave a comment.

Brent M. 
Rating:
5.0

Customer did not leave a comment.

M W. 
Rating:
5.0

Customer did not leave a comment.

Russell G. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The staff is always so nice and friendly especially Dave and Karah...I appreciate and they are very helpful

DEBORAH D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

Evan O. 
Rating:
5.0

Under new ownership was great!!! Previous ownership was pettiful, crooks!!!

Jerry L. 
No reviews have been submitted for this location.

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