The app didn’t work so I ended up on the phone with a customer service person Brittany who did a great job helping but it had to waste the time to do it. The location I selected to drop off the truck was changed which made me have to find a driver to get me to the location I needed to be that day.
christopher m
Customer Reviews for Midgard Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I reserved the truck I did not sign up for online checkout service. When I got there and waited finally a woman appeared on screen. She tried to explain what to do. Had to download the app which I did not want to do then it still would not work and the reason was because I did not sign up for online. Also she said that she took the charge of furniture pads off because there was none in office but maybe some were in truck. Of course there was no. How do you move furniture without pads. If they were out telling the customer when you pick up truck is not the time. Should have been notified sooner. When I was getting ready to leave this guy walks in and says did no one come out to help you and I told him no. Both times have been horrible at both places. Have one more trip to make in truck or hauling trailer. Penske does not have trailers so I may be forced to use Uhaul again.
Faye WNothing to improve everything from my experience was nothing more than excellent
LAJERRI WThe only issue was the agent did not ask if I needed boxes, pads or a dolly. Other than that it was a very good experience. I would definitely go to this location again.
Ronny VTruck wasn’t very clean at pickup. It was also a pretty beat up truck. It had a really weak starter. Very annoying that we had to do the app to check the truck back in. Would love to work with an actual person.
Sara RNo complaints.
Timothy GTires were bald. Had to add air three times and a can of fix a flat.
Ryan CThe online check in process was horrific.
LeAnne GVery friendly and courteous, took care of everything!
Tony EThe lady was very nice professional and helpful with my order. Miss Mary Miller
Dedrick CGreat staff. Good equipment. Convenient location. Recommend getting help or assistance for staff. At times they appear to be overwhelmed even though to despite it they do a good job.
Steve EN/A
Eugene OStaff was very professional, friendly, and helpful. Truck was nice and clean. Overall great experience.
Gina SEasy
STEPHEN YGave wrong dolly and location is not equipped to help with changing or providing balls/hitches. I would never use a location like this again.
Kristina AThe lady in office was greatly
Danny HThe drop off location on my reservation said something and then when I returned it said it was a different location. Might have been miscommunication but was not resolved without me having to pay fees that I should not have been responsible to due to an error on uhauls part. Not to mention, the customer service rep I spoke to was extremely rude and placed the blame on me. I have receipts and screen shots that prove the error was on uhauls side, and will be escalating this instance as high as possible, and hopefully get a refund. Terrible experience and made my already stressful move even more stressful. You have lost a customer and I will be reaching out to anyone I know that requires your services to seek alternatives so they can actually get professional assistance and customer service
Thomas ORebecca & Mary were awesome!
Kylie CThe ABS light was on when I received the truck and the alignment was completely off. It was very scary driving that thing
Angel CThe staff at the rental office was kind and made the check in and out process easy. For the personal interaction they were great and kept me informed on everything that I needed to know to not receive extra charges. However, while the truck I received was sufficient for the task, it really needs an alignment and to be cleaned out. When i was cleaning it before returning it I found trash from the precious users (things that could no way have been ours). There were also crumbs and loads of tiny trash like that in the front cab. Also the online rental let me reserve for ten a.m., but the office doesn't open until noon so there was a delay in actually receiving the truck (they extended my rental time to match with the delay). The staff assured me that normally there is a way to get the truck at the originally agreed on time, but it did not work out that way for me
Karen CVery good
damarick KStay friendly, maybe have some business cards for local dating sites, or singles looking to spend time with another. Just saying.
Richard MThe cleanliness of the van was ridiculously unsanitary, it looked and smelled like a pig pin. Representatives explained why the van was filthy, and it was the only one available, so I took it because it would have been a big inconvenience to find another one at another location. Therefore, my experience was horrible, management should have found a better way to detail the interior if they couldn't get the interior clean themselves.
Randall HVery nice staff.
Bobby JThe customer service person that I spoke to one the phone (not at this location) was not at all helpful, very condescending and dismissive.
Emmet PThe customer service was excellent.
Thomas MGreat place to rent.
STUART RI was told the fee was 13 dollars less but was still charged the amount that it was wrote up for.
Peggy BThe truck was NOT comfortable to drive. This was no fault of the service provider, but a defect in the design of the truck itself. The position of the gas pedal necessitated and extremely awkward foot angle that caused significant fatigue and cramping. Also, the "foot box or well" that contains the brake and gas pedals was EXTREMELY SMALL and uncomfortable. I used to own an MG Midget that had a larger and far more comfortable pedal set up and foot well. Other than this very significant comfort problem, I had no problems with the truck. It was well maintained, clean and problem free. My suggestion is to either redesign the pedal arrangement in future trucks, or include a cruise control, which I was surprised wasn't included as standard equipment on a truck designed to potentially cross a continent!
Greg GAwesome customer service!
Kimberly JMy returned fuel level was read incorrectly and I’ve been billed as if I left half the fuel I did in fact leave in the truck. Unless the garage is marked in 8ths and there’s only 4 of them, there is definitely 1/4 of a tank left in the truck I used.
Peter ANot charge so much per mile. Gas is so expensive and you're charging. 99 cents a mile on weekends!
Dawn SProvide excellent overall customer service that helped in my confidence by renting from UHaul.
Michael GNothing
JD CCustomer service was excellent!! The ladies wee very helpful and explained everything to me when I asked the question about the mileage.
Chanda WKara is an amazing manager at this location and I'm amazed that she has not yet been made a regional manager!
Cyprian M1. Keep good people like Karah Henry. 2. Direct line to local business without prevention by call center. Sometimes you just have a quick question.
JANETTE GKeep up the good work!
JACQUELINE TExcellent service. Fast check out and easy return.
ELLIS SGive the local locations more power to help customers instead of having a corporate 800 number for customer service with people who don't have a clue. This move would have been a total nightmare without the help from the people at this location.
JAMES P