Having the service person virtual and no one physicallt present was strange.
Derek R
Customer Reviews for Midgard Self Storage Glenside CT
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Network in the area makes it a little difficult to process. The automated system needs would recommend a Wi-Fi unit to ensure smoother process. I’m on Verizon with a new iPhone 16.
Matthew MNA
Allen BMake sure there are no mechanical problems with truck. Had to wait for service truck and it ended up being a battery issue. It set us back time wise that we really did not have
CARRIE SThe check in process was painful and took over 30 minutes. The virtual employees did not seem very well informed on how to obtain the keys.
Keri SThe app had a hard time uploading pictures. Also, we were able to get our key easily, but there was a lock on the back door which didn't allow it to open. We had to spend additional time trying to identify another 4 letter word for the lock. The whole process took entirely too long. Uhaul was clean and facility was clean. No issues after we finally got the rental.
STEVE GHaving to do everything via text was a little much for me who nit computer knowledgeable it became frustrating but finally had help
DAVID BDidn’t really understand where to put the lock when I first picked up the truck.
Dylan WThere was no live person at this location! It was very weird. It was all virtual and had to speak with different people every time I had an issue.
Angel CEs un poco complicado la aplicación
David FMobile access prices is way too difficult! Took almost an hour to get access to the keys. Had to contact customer service for help. Not real user friendly, process. Never again!
Jason BClean, well managed location
Stephen LThe U-Haul app was VERY DIFFICULT to use.
Stephen WThe check in and out process was horrible. It took 25-30 minutes to check out the truck and about 45 mins to check it in. The cell coverage is poor in the area and I would suggest free wifi or something to help. I will not be using a self service uhaul in the furture. Kelly
KELLY GThe friggin app is an issue. We wasted 30 minutes trying to make it work. Called someone from a different location to help us on the phone. Not wild about 100% virtual.
John DThe app did not work at check in or check out. Luckily we brought the truck back sooner than planned so someone was still online inside to help us but other than the app not working it went just great.
Jessica MIt was a very easy and pleasant experience!! When the need arises, I’ll be renting from this facility again!!
Raymond DIf the U-Haul app would have worked properly, we wouldn’t have been waiting to get into our truck for 45 minutes. We weren’t able to get everything moved due to being behind schedule.
Amanda SEverything was five stars except the self-return process. Having to slowly take one picture per window rather than being able to select pictures you've already taken for each topic is a horribly slow process and very aggravating after hours when everyone wants to go home. Far too slow a self return process. Also, what is your customer supposed to do when the cell service isn't great in the area and your self-return process requires the internet? There should be a bold sign offering free guest wifi on the exterior near self-return so they can load the pages quickly. Text them a code since you have their number and give them the password for the wifi. Easy. These are easy ideas. Who is managing your self-return system? I'll gladly take a commission for these efficiency gains and increase in customer satisfaction....
Reilly LThe location at Midgard was perfect for my needs. James was extremely helpful, friendly and took care of everything I needed for moving day. The customer service was above and beyond the norm. I would recommend this location to anyone needing a truck rental and moving help. James even went out of his way to assist a mini storage client that needed help moving a piece of furniture. This level of customer service is hard to find these days. Kudos to James!
Lisa MThe rep was awesome and very knowledgeable and helpful. Would highly recommend this location.
David EI experienced no issue during my rental. I do not like how the advertised rate for truck rental is not the actual price of the truck rental due to hidden fees and the etc. Outside of the hidden costs and fees I experienced no issues
James pUsed the mobile check in and check out. It was good, but uploading the pictures took a very long time.
Jacob DGreat Service thank you!
Sam BShowed up at scheduled time and no one was there, waited 15 mins and called several times. Went to different location, then went back cause I didn’t need a 20 footer.
Stephen KIt took almost an hour to check in with the app and that was after I filled out everything online.
Jana WJames was super professional. The truck was clean and well maintained. Very easy rental and check in process. Great experience!
Kyla AHave used before very convenient for me.
ROBERT HHave pickup a easy process it was ridiculous
Kenneth DAll good! Process was quick and efficient! Thank you!
Ben RGreat service
Chaka AI had a bad experience with the return and how much they charged me for Intown rental… I only had it for one hour and a half if that to be charged 120.00 dollars…the location was great and the service was awesome but I will not ever rent from haul again and I will not recommend no one for uhaul services
Barbara BJames was friendly and courteous. Great experience at this location.
randy wMeghan was awesome and very polite
Derek KMy check-in was great. My check in person was fantastic! She was very helpful and was just awesome.
Katherine CCody was very professional and helpful. He even came and checked on us while we unloaded the UHaul into the storage unit at that location.
John DSuper nice people
James HExcellent service from James.
sYLVIA KVery simple to pick up and drop off. Service was above and beyond.
Cory CYour records are wrong. Ihave never used your service. Your emails are scams.
Ronald CNot the originally planned return location. Staff went above and beyond to accommodate us. Super friendly, courteous and professional. GREAT experience.
TRESEA GQue sigan igual excelente servicio
angel vThe person who helped me was wonderful. Highly recommend this facility.
Victoria SDon’t charge me for something that wasn’t there. There wasn't a dolly so I shouldn’t be charged for it.
Dapo OI filled up the gas tank and I didn’t use much gas, so I was trying to get a credit for the extra gas I putted in so they said no. No credit for it which pissed me off with the gas price now. I thought I’m going wise all of it but I didn’t now I filled up for free for them and no credit. I think I’m not going to rent Uhaul anymore.
Hany FThe staff was friendly and very helpful. Would use them again. Quick and efficient .
Paul SThe customer agent Kay was helpful on the phone and at the store. Will be using again.
Douglas FUhaul needs to significantly improve it's internal systems to ensure they follow through with providing customer's what they've signed up for. There should never be a time that a customer should be left afraid and without resources because of a reckless company. In addition, U-Haul needs to better train their staff and improve their communications. Not a single person I spoke to today knew what they were talking about. This not only wastes the customers time and money but it also costs the company significantly.
Olivia PExcellent service. Truck was ready to go when we arrived.
KEVIN CAsked if we needed to do anything before we go. They said no. We later find a charge on our card charging us for fuel. No one ever explained this to us. We had no idea that we were expected to fill the tank up again. If we had known we would have. We asked twice, "is there anything else you need from us?" Both locations said no. Then they later tried to charge my card. Not cool.
angela mThe inside of the truck was not cleaned. There was dirt/ stand all over the truck. The front seat had a juice spill. The service people were not friendly
Jamal JCan't think of anything
Columbus CWe rented only because it was raining. Well the cab leaked and rained on us the entire time. The person when we returned the truck could have cared less. It was awful
Brandy WVery Courteous, willing to help, and very clean on the inside.
TERENCE SWhen I got the truck it was dirty. There was sticky stuff on the floor and in the cup holder. Looked like a drink had been spilled. I went in and asked the employee for a clorox wipe to clean the inside because it was dirty. She said she had not looked at the truck in between customers so therefore I know ot had not been cleaned. Then when I returned the truck, i marked it as dirty so that it could be cleaned and I was charged the cleaning fee. I dont think that is fair and I am trying to dispute it. I only had one day to move and had movers on the way, that is the only reason I accepted the truck in that condition and because it was the only truck available.
Kiera TCheck everything before giving to some one because the ramp doesn’t work at all and I had a hard time loading my stuff into the truck!!!
Miguel GOnline amount for rental was $54 however after all the fees it was $86. Need better online estimate for pricing.
Leslie MOnline dropoff after hours. All went smoothly.
Lance JKayla at the facility was very helpful, informative and explained everything very thoroughly. Can't say enough good things. The moving blankets in the van were a big surprise and came in very handy. The 26 foot van was clean and handled extremely well. Much better van than one I just rented from Penske!
STEVEN SA plus service
RICHARD SNo issues at all here. I really appreciate the manager and assistant manager Cat and Kayla for really helping me with my storage and truck rental needs all the while communicating fast on email and phone when I really needed some questions answered.
KEITH AIt was a very convenient location for me to drop off. The only thing was, there wasn't much parking for a 26ft truck to park.
SHUN DI was very happy with my experience and would recommend this location, and there staff to everyone!! Julie Hadlock 615-440-6618
JULIE H