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REYNALDO M
Customer Reviews for Midgard Seneca Boat
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent experience
Matthew LSignage to the u-haul parking was not present. Wasn’t sure where to park after hours, but eventually found my way around a large storage building to find some trucks parked in a gravel lot.
MICHAEL MThe staff were awesome and very helpful!!
Julie JMidguard did an excellent job. UHaul corporate was terrible. Thank goodness the local folks knew what was going on.
Craig MExcellent service and communication contract 2 thumbs up 👍 👍
Justin SBest quickest experience I’ve had Recommend this location.
GEORGINA SExcellent customer service! Would absolutely use again!
Jane BWe rented a truck on Thanksgiving day through mobile pickup. It took an hour to finally drive out. The mobile app was not that user friendly, and the equipment ordered was not in the truck. Bruce at that location sorted things out.
Dorothy BVery helpful staff
CRAIG CYour website is total crap I had to wait a whole hour or more just to get the truck rental
Pat Mno personnel on site the u haul app was awful, slow, and took 20+ minutes to complete the check in once we arrived at the correct turn in location
JAMES GHad some delay due to previous website issues but it got worked out. Thx
Mitchell RBruce at midguard storage rented it to us and was very helpful. He made the moving experience go smoothly
Pam TInterior of equipment / trailers should be clean of debris and dirt.
Robert SN/A
Roger IVery good, thanks. Will rent again :-)
Canan OI can not think of anything
Leatrice CVery kind staff, neat boats and a beautiful vintage truck in their warehouse! Good location and great service :)
Lauren CFantastic place
Stephen MVery happy, thank you for the great service.
Doug WI had a great customer experience. Everyone was very helpful and efficient.
Dennis GVery helpful staff.
ROBERT KIt appeared clean. There was no signage that was easy to see, no real direction of where to go. I returned the rental at night and there was not enough light to really see anything to understand where to go or where to leave the rental. There was a sign that stated "Dump Area" that was confusing at best.
HOWARD SHad issues with equipment, I asked to have a manager call me in regards to the issues. I have not heard anything from Uhaul or manager. So I am now leaving this review
James DThe trailer road fine but leaked a lot. I had 7 twin mattresses (luckily on top of cardboard to keep them clean) but they all got wet. 6 of the 7 will probably be fine but one of them is completely soaked and stained. That one is probably ruined. I’m letting it dry out to see.
Jeffrey DThe guys were great, no improvements needed!
Jewel GGreat customer service ! Good selection of equipment. Always helpful and friendly. Thanks again !
Robert MExcellent customer service.
Bruce CFriendly employees
Willaim CStaff very helpful!
Michael BNicest people to work with.
BRUCE Agreat staff.
Martin LNicest people to work with. easy process
BRUCE AI have used U-Haul for all my moves and car purchase moves also . This was the best experience yet !! Friendly staff and great service. Love the drop off anytime online also Thanks .
Robert MWrongly charged. Person (Logan) did nothing. Poor customer service. Poor personal social skills in comprehension of situation.
frank LThe employees were friendly, quick, and helpful!
Chase SEasy access with lots of room for backing and parking.
Glendon SA phone number at the drop off location would help.
Barry LMake the directions to the office easier
Wendy HNo one there. On line check out was not easy
Vickie HTook a month for this truck to be checked in. Trying to charge me for wrong. Drop off when I got a reservation and it had drop off on it
Tonya FBetter road signage. I never knew this site existed. Nonetheless, I will use this location for future rentals and returns.
Michael HLocation is confusing due to size of the property
Tom LWould recommend that this location provide a trailer dolly for the employees. They are being asked to lift equipment that is unreasonable for a person to lift.
Melissa SThe UHaul app was efficient for making the reservation and payment. The staff at the dealer were very professional and attentive and got me through the process and on my way very quickly. The return process was also flawless. I will definitely use them again.
Alan WExcellent customer service experience, Ashley was very helpful. That particular truck needs to get checked for vibration issues. It does not drive smoothly at lower speeds and definitely not very comfortable for the driver. It needs service to fix that issue. Wish I could have exchanged it but i picked up late in the day and the office was closed after realizing.
TANWEER Agood service >> he noticed that one tire had a bald spot ( 2 axle tire ) which was missed at pick up location
john mReally like the u-haul and storage being in the same location.
Dean WBest experience. Will definitely come back.
Nancy KEasy check in /check out process. The equipment was in great shape. The only suggestion for improvement would be to be able to pickup equipment earlier than 9:00 am.
Jeffrey MFinding this location was difficult. Signage was terrible...luckily there were numerous other Uhaul items parked around otherwise I wouldn't have known where to go. Never did find an office or person to talk with. Called the 800 number to ask if I just unhook and leave trailer...answer was "should be ok". glad I didn't have keys to return - because I would not have known where to do that. Please get better signage and direct people where to go.
Jeffrey BWas told I would get email with receipt showing return. Never got one. UHaul is no longer a value rental.
Mark SNeed a drop box for keys in off hours. Had to make second trip to return.
Dean W