Customer did not leave a comment.MICHELLE C.
Customer Reviews for Midlothian Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BENJAMIN O.
The reservation process was a NIGHTMARE!! I booked the truck 4 days prior to my move, I was called the day of pick-up and told to pickup in a different location twice. I get there Jermaine has booked me for a pick-up truck & not a 26 foot. I called the after hours number and after a 45 minute wait. An angel named Britany fixed everything. She deserves a promotion!!ANDREA JOHNELLEN M.
Customer did not leave a comment.Dwonte L.
Customer did not leave a comment.Stephen A.
Gary and his crew run an unbelievable establishment. Very helpful. Would definitely recommend to other people.THOMAS C.
Customer did not leave a comment.JEFFREY W.
Customer did not leave a comment.MARJORIE D.
If you use this location. Do your own research and make sure all trailers and weight distribution is applicable. With this location they will tell you otherwise and even if you don't use the product no refund will be issued.ZACKERY FOSTER S.
They are the people that helped me with information to be able to rent the car hauler. I've rented from them several times before, and ALWAYS found them very friendly and dependable! I wish they had A way that during non-operating times, they could be notified about returns, so equipment like the car hauler could be secured upon after hours return.JOHN R.
They went above and beyond to help me and get me set up.KIMBERLY J.
Customer did not leave a comment.SHEREE W.
Customer did not leave a comment.CHRISTOPHER C.
Customer did not leave a comment.John H.
Customer did not leave a comment.CLAIRE N.
Customer did not leave a comment.ALEXIS R.
Customer did not leave a comment.Craig P.
Customer did not leave a comment.Janet N.
Between me and family members we have rented you halls more than 10 times. And we have 3 storage units there as well. If the customer service was not excellent, we would not have kept coming back and kept our storage units their. We highly recommend them and do often to friends as well as family.LESA A.
Customer did not leave a comment.DIANA L.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.Martin R.
Very helpfulMARIA W.
Nothing I see.GREGORY S.
Customer did not leave a comment.TERRY A.
Customer did not leave a comment.Daniel W.
Customer did not leave a comment.JERRY S.
Not have someone call and lie about equipment availability. Not have a location lie about being able to take equipment. Have someone at 800 number be able to override locations. I spent 2 extra hours picking up and returning equipment along with driving 72 miles out of the way. There is no excuse for the way Uhaul handled my reservation. Absolutely disappointing.CHADWICK E.
Customer did not leave a comment.Amanda V.
Customer did not leave a comment.Augusto F.
Everyone was awesomeSheryl H.
The truck was not clean inside the cab or in the box part of the truck....but the gentleman that assisted me was so kind and so friendly and very helpfulBettikay H.
Customer did not leave a comment.EDGAR G.
Customer did not leave a comment.BLAKE B.
Customer did not leave a comment.Faeisha K.
Chris was great!!STEPHEN S.
Customer did not leave a comment.WADE B.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.JIM F.
Very courteous and friendly serviceEVELYN A.
Customer did not leave a comment.Chris N.
Everyone at this location are friendly & VERY helpful.BRENDA M.
Customer did not leave a comment.RENALDO H.
It was a little loud, but the good customer service was very much appreciated. Spoke with another uhaul service in Midlothian at a feed store and she was very rude as was the one in Waxahachie. Over all very pleased with my experience.PAMELA I.
Would have liked to have had a full tank at start. Lots easier to return with same amount of gas.Michael L.
Customer did not leave a comment.STANLEY H.
Customer did not leave a comment.MELISSA R.
Customer did not leave a comment.DANNY M.
Customer did not leave a comment.Kevin C.
Customer Service was excellent.RICHARD JOSEPH S.
We started out renting (reserving) a truck and trailer through Waxahachie UHaul.....was told the day before that they would not have a 26' truck but only a 20' and they did not have the trailer. We had to move the reservation to Midlothian. Due to the smaller truck we ended up having to leave items behind.Marvin W.
Midlothian Self Storage is great for storage and uhaul rental!Melissa R.
Customer did not leave a comment.JOSEPH M.
No negative comments. It was all good.Michael H.
I ordered a dolly with my rental and it was not providedToyia P.
Customer did not leave a comment.JEFFREY M.
Incredible customer service.. Always enjoy doing business at this location. Great vehicle Great drop off procedure Thanks L WardLINDA W.
Customer did not leave a comment.JEFFREY E H.
Customer did not leave a comment.Kristen N.
All good.Merrell H.
Went out of their way to help me.Merrell H.
I am so glad that I talked to the man at this location. He is the one that set everything up for me. He was very very helpful and I would recommend Midlothian Self Storage to everyone.FELIZ C.
Very intrusive people!!! Nosey questions, what are you doing here, where do you live, what do you do for a living? I told them all lies because it is none of their business. Let people take care of their business in peace. Nice clean place, however, the questions are a turn off.Melanie B.
Customer did not leave a comment.BRITTANY H.
Customer did not leave a comment.Amanda M.
Customer did not leave a comment.Gretchen F.
Customer did not leave a comment.Jeanne J.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.Zach K.
Customer did not leave a comment.Cody L.
Customer did not leave a comment.James B.
The on-line pick up was challenging...my Android was not being recognized, but, luckily, my son's iPhone worked. There should be a note that states Android may not work.Robert S.
Customer did not leave a comment.LINDSEY C.
Customer did not leave a comment.Rene V.
Customer did not leave a comment.grant H.
Customer did not leave a comment.Zachary K.
Customer did not leave a comment.nathan C.
Customer did not leave a comment.BRUCE P.
Paul has ALWAYS been kind, courteous and is a great asset to your company. I give him an 11 out of 10 for customer satisfactionPETER C.
Keep doing what you are doing. I was very satisfied.SHARON R.
Customer did not leave a comment.Morgan J.
I did not know I would get a text to log in when i dropped off the truck and had already dropped it off once I saw the text to decrease my payment by $20.00. That would of been nice to know ahead of time!COURTNEY COWARD P.
Customer did not leave a comment.Tanner M.
Customer did not leave a comment.Pam H.
Customer did not leave a comment.John M.
Customer did not leave a comment.Phil H.
My representative was helpful and polite. The facility was clean and organized. The location couldn't have been any closer to where we moved and unloaded.Mark G.
There is a igual closer to me but I drive to this location because the staff are friendly and made a good first impression.Flavius E.
Friendly and professional staffKERRY S.
Family oriented friendly and very helpful.PATRICIA M.
Customer did not leave a comment.ROBERT S.
Always helpful. Courteous. Highly recommend them.David N.
Mobile process was terrible. It took so long it made me late picking up the truck, which cancelled since we were late, we had to update our time slot and it took over an hour just to "approve" me and contact my contact person who was standing next to me. Location was great. Truck was great. Price was great. I will never use the mobile or online experience ever unless it is updated. Terrible. Took me two hours to pick up a truck I had pre-scheduled...Travis B.
Customer did not leave a comment.shawn V.
Customer did not leave a comment.Cathy D.
Customer did not leave a comment.NICK A.
great serviceoscar G.
Store owner was incredibly kind and helpful! Wonderful customer services!!Amanda S.