Not for any reason you would think. I was the third place the I was sent to pick up a reserved truck, miles from my point of use. Then UHaul charged me extra miles because I had to drive 25 miles out of my way to pick it up. The app is useless and anyone you get on the phone wants you to check the app, well guess what? If you can't get service for your phone, you can't get the app. I needed 12 blankets which they did not have. I need a TV box, which they did not have. the second pick up point closed early, after hours pick up is useless.
Richard Herr
The Storage Place Midlothian
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Midlothian, TX 76065
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Staff was well prepared, waiting for me to show up, had everything ready in advance, very friendly, very impressed!
Wendell CostonGreat trip, pick up and drop off went super smoothly
Jeff GreenProvide written proof that the equipment was dropped off at this location in good condition. I dropped the 6X12 trailer off about 1pm on Friday, January 12,2024 and was told that I would receive an email stating that the equipment was dropped off in good condition. After an hour after drop off and no email I call the location twice to inquire about an email which is written proof that I dropped the equipment off in good condition and to no avail I was told that I was good and not to worry. Not what I was expecting.
Chukudi CrawfordLettie (sp?) was AWESOME! Her supervisor not so much. Lettie went above and beyond in everything she did including explaining the vehicle was just dropped off and was not cleaned, stunk like cigarettes, gas tank was on empty etc. When the low tire indicator came on as we were pumping gas, we took it right back and of course Lettie aired up both front tires for us. Her supervisor was no help. Lettie should be promoted to supervisor! At the end of the day when we returned the van, Lettie provided a discount because of the strong smell and uncleanliness. All this, and we were literally sent over to the Midlothian TX location LAST MINUTE THAT MORNING because the Hwy 77 Waxahachie TX location called us as we were driving there and told us they didn’t have our van because someone needed it for an extra day. Huh? We reserved that van 2 weeks prior! Bottom line, Lettie rescued us with only receiving our transferred reservation minutes before she even opened at 8 am. Thank you Lettie!!! Hopsons in Waxahachie
keith hopson