your program was not user friendly for the owner, she needed help which she got right away. No fault of hers
MARK P.
Customer Reviews for Midnight Winds Shoppe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
However, we reserved this truck approximately two weeks prior and we ended up calling the day of only to find out that it was not reserved even though we gave a credit card, etc. This delayed us 2 hours and we had to have the truck back by certain time for someone us which we didn't get to use the truck for our 3rd haul. Pleasant people and would recommend just very disappointed in our delay and to find out truck really wasn't reserved.
TIMOTHY A.There was a mix-up as far as the rental vehicle went but we worked it out with a rental trailer instead. Very friendly service.
JOEL A.Very Friendly and helpful owner. Made sure everything was perfect.
ERIC S.The whole rental was a cluster of a gigantic mess! I had rented a truck online 5 mi away in Milltown WI, I got there there was no key! I had to chisel ice off the back door to get it open, it was insane! Samantha was on the phone with me from UHaul, and we could not locate the key. I was then directed to clear lake, wi to pick up the second truck and the lock box would not open, again I had Samantha on the phone. I was then directed to the third site in Amery, WI and was FINALLY able to pick up a truck! It took over 3 hours!! I had a crew of people at the home I was moving out of standing around with nothing to do because it should have taken a half hour to get the vehicle at 9:00 and it turned up taking over 3 hours!! If this is how you run your business I don't know how you ARE still in business!
Karen L.