Owner had a friendly attitude…… great doing business with these establishments!
DONALD F
Customer Reviews for Midsouth Auto Mart LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Most horrible experience ever. Made reservation online weeks in advance for a 10' truck reservation for 5/12 at Rebel RV in Batesville, MS. Received a call from U-Haul reservations on 5/7 that no 10' truck would be available, but would search around for another one. She promised a call back. I specifically said I needed pick-up at 8:00 am CT on Mon., 5/12. I did not receive a call back from her, but received a text for reservation # 70249394 changed to a 15’ truck. I get to Rebel RV in Batesville, MS at 8 am CT & no one there. Sign for after hours to call a local number there, but only get voice mail. I leave message. Try again several times & no return call after 1 hr. I call the phone no. on side of building & no. not in service. There is a 15' truck there & it is unlocked but no keys. I called main U-Haul customer service number & after waiting 15+ minutes finally get a live person. She said to look in truck for keys. I did that again, but no keys. She said would put me on hold & call manager there. She came back & said got voice mail & left message. I told her there were 5 lock boxes there with combination locks & that the keys were probably in there. She said my reservation wasn't set up for 24/7 service & the Rebel RV doesn't open until noon. Told her that I specifically requested 8:00 a.m. CT pick up on the online reservation plus again on 5/7 when I spoke to U-Haul person who called me. I had to call back U-Haul several times & finally got the Memphis traffic coordinator. She located a 15' truck in Coldwater, MS at Mid South Auto Mart LLC. This was 39.2 miles (about 50 minutes) each way out of my way! I had no choice & asked her to reserve the 15' truck there. My wife then drove me there after wasting 1.5 hours waiting at the Rebel RV. On the way there, I called Mid South Auto Mart & spoke to Gary, the manager there. I told him I was driving about an hour out of the way each way & wanted to confirm the 15' truck was available. He said "yes" that it was available & it would be ready when I got there. I get there around 10:15 am CT & Gary tells me the 15' truck is not available. I wasn’t happy at all at this point driving an hour further out of my way & having no truck. He was unprofessional & raised his voice. I was not happy, but no customers should be dealt with like that. He offered me a 26' truck instead. I told him I was moving my son out of a 1-bedroom apartment in Oxford, MS & didn’t need that size truck & didn’t want to drive such a big truck. He said the 15' truck had a steering problem & couldn't give it to me. It would’ve been nice to know before driving all the way there. Then U-Haul Memphis calls me, saying can get me a 15' truck back in Oxford, MS. I said not going back there now & have problem, asked if any other trucks where I am in Coldwater? The manager Gary said there was a 10' truck if that would work. I told him not sure if I would be able to fit everything, but I would give it a try & I took the 10' truck. I told him I had reserved a dolly (small hand truck). All he had was an appliance dolly which was too big & wouldn’t meet my needs. He gave me a receipt that showed a different license plate number, mileage of 47,520.0, and 5/8 full gas tank while the actual 10' truck only had a 1/4 tank of gas with Arizona license plate # AM73927 & 8,933 miles. I could not get the U-Haul mobile app to work because it kept saying the mileage couldn't be lower than what showed (could not edit it) & license plate didn't match although I uploaded a photo that clearly showed 8,933 mileage. I had to fill up the truck with gas as it was only 1/4 tank full. When I returned the truck to Antioch, TN with 9,271 miles, it had 3/4 tank full. I therefore had to spend additional money on 1/2 tank of gas. Tank was 31 gallons. Thus 15.5 gallons x $3.29 per gallon = $50.995 extra out of my pocket. Plus, my wife & I had to drive 39.2 miles out of our way (each way) with her new Acura MDX plus additional gas used for her car & the truck. Current IRS 2025 rules are 70 cents per mile for moving. Therefore, I am owed 39.2 x 2 = $54.88 for mileage on our personal car. By the time I got back to the Batesville MS area, it was > 11:15 am. 3 hours + 15 minutes past when I should have picked up the truck originally. Based on my current salary, my time = $139.51 per hour x 3.25 hours = $453.44 that I am owed by U-Haul. Total owed = $50.995 + $54.88 + $453.44 = $559.32. In addition to the aggravation, mental stress, & inconvenience caused. The 10' truck that I got was dirty in the cab & back of the truck. I had to clean & sweep it out before loading it. The suspension, shocks, & overall truck were terrible for 8,933 miles?! I am requesting that all charges to my credit card by U-Haul be credited back immediately. That credit would = $343.99. Please call 214-335-5275 or email greenbaum.rob@gmail.com with questions.
ROBERT G'..
WILLIAM MI was given the wrong size trailer at my pick up location in coldwater Miss. and had to make a very risky long drive by to Memphis Tn. hauling a golf cart. I feel i should be issued a partial refund
DAVID GI visit this location often; the customer service is great!
PATTIE KCustomer service is great at this location!! Most definitely will be revisiting..
PATTIE KVery professional, he even back the trailer into the proper spot
THOMAS GFriendly people, very knowledgeable and made it so easy for us. Was our first time using u- haul and will definitely be back.
GEORGE BLocations were fine. Equipment is horrible, do better uhaul.
WAYNE VNA
TIMOTHY NThe young man was very helpful and knowledgeable.
CARL RNOTHING..EVERYTHING WAS GREAT
WILLIE ECustomer friendly. Above and beyond.
DONALD DNot a single thing. Thanks for your excellent service.
RACHAEL GThis young man, was very nice, helpful and accommodating. I have used this location before and always pleased.
ROSIE SMake more customers servicer like this one at this location.
Bertram JReserved a truck at another location and it was not available. After quite a while on the phone, someone from U-haul "traffic management" was able to locate a different truck at this location for us to use. We arrived to get the truck and was told the AC was not working correctly. We needed a truck so we used it anyway. The location did offer us a discount off the rental to compensate for the issues on the truck. Was pretty disappointed there was nothing from U-Haul telling us there were none of the trucks we reserved available. I had a confirmation number and if we are booking "on a wait list" then we should have been told ahead of time as we lined up others to help us. I appreciate the traffic manager finally locating us a truck so that was very helpful.
Robert WThis was the 2nd location I had to go to pick up the trailer. The first one, Craigen' s Garage had my reservation for a week was a nightmare ending in no trailer. Mid-South had a trailer hooked up and I was on the road in 10 minutes. 1 ⭐ for Craigen's 5 Star ⭐⭐⭐⭐⭐ for Mid-South!
Theodore SThe owner was super nice! Ordering online was really easy. Overall the experience was great!
Julie BGreat place Very nice people Will use and recommend again
Waylon SWonderful drop off place! Very convenient and accessible....
BETTY CNothing
Bertram JNothing at all
Bertram JVery good service! Mr Jones was very knowledgeable and helpful!!
David CGary Jones very nice person to deal with.
Mike SGary was great and nice. I would definitely come back.
Regina SNothing at all
Bertram JThe owner was very friendly and helpful. We rented from him before. Well satisfied with our transaction
Raymond MThe owner was very nice and had great customer service. He was very helpful when the rental agreement was completed.
Baldwin SUsed this location many times and always a great experience. Large open lot makes in and out easy. Owner checked to make sure equipment was in good shape and ready for next rental.
rich cYou need to install a trailer jack!
Daniel TThe Coldwater Ms location is a convenient place to pick up your U-Haul. It's right next to the interstate and the sales service is wonderful! Services
elizabeth rVery efficient, very friendly,. Like to keep my business local! They were great!
Christina CI was forced by the attendant to fold and put the Furniture protection pads back in the plastic bags at the return location in Cold Water Mississippi. I had to fold and bag the pads because I was intimidated by the attendant by his statement that he may not accept the truck since I was to return it to the Oxford Mississippi location and not Cold water, even when I explained the circumstances that led to my returning it to his location. I felt mistreated and disrespected as a customer.
Michael NVery friendly, understanding, and reliable! Definitely will use him again!
Shawna HVERY friendly!!!
Diane WWell these are just personal issues but the pickup point was close to house I talked with him on the phone he was very helpful and the rental and return was very smooth
Chris GEverything went great! I've used UHaul many times in the last 45 years. And I continue to come back.
Robert FThe person was very helpful I would definitely use them again
Daniel Leasy drop off and check in.
Lonnie ONothing at this point. The man was very polite & returning the truck was simple & easy parking.
LISA SThe truck needed to be swept out but besides that everything was professional and fantastic.
Candy JEverything was great
Gary P