Customer did not leave a comment.
HANNAH B
Customer Reviews for Midtown Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Returned in Franklin, Wisconsin..personnel said they will NOT unhook the trailer. Had to do it all by myself. Very uhelpful.
NORMAN FFirst every person I dealt with was professional and nice. My complaint is with what happens to be a giant corporate failure. I rented a 15 ft. truck in Milwaukee to move my daughter from Chicago to Denver. I picked up the truck at an independent remote site. I had reserved three furniture dollys. The location had none. A phone call to corporate explained to me that these independent remote sites often don’t have anything other than the truck and I would need to go to a corporate center to get my dollys. WHY WAS THIS NOT MADE CLEAR TO ME WHEN I RESERVED THE TRUCK OVER A MONTH IN ADVANCE. I had contacted help in Chicago and didn’t have the hour plus time it would have taken to go get the dollys. DO YOU UNDERSTAND HOW MUCH MORE DIFFICULT THIS MADE MY MOVE! U-Haul figure this out. One Star
Matthew WHave more trucks
ALAN SWould not let me extend my time with the truck
Sirrya MThey couldn’t find the key to the U-Haul and employee didn’t know the code for the Dropbox(where the key was) so clearly no one had looked over the truck. There was a nasty oil/grease all over the bed of the truck which we noticed after putting furniture down, so now some of the wood legs are ruined. They also didn’t have any of the moving pads we had ordered and didn’t tell us until we arrived. So we wasted our time having to go buy some.
Andrew SConvenient location for drop-off. Had to unhook equipment myself but I knew this up front.
DONALD SGreat customer service and the staff at the rental location were fantastic and very helpfu.
Tom OThis is the second time I have used this location and everybody there is terrific and the service is always exceptional. I will actually be using them again in the next two weeks to rent another truck from them.
KEITH BEasy drop off!!!
ROBERT WIt was great experience, went smooth.
sanjay kThe truck was parked in a muddy area in the back of the gas station next to broken cement and used tires. Its right front tire was visibly flattened. Upon checking it, the tire was rated for 110 psi and was only at 60 psi. I had to reinflate the tire on my own using my own equipment. The truck was also dented on its passenger side fender and had mud splashes all around. The back of the truck at mud, dirt, wood, screws, and styrofoam pieces that I had to clean out. The cab was dirty and littered with crumbs. It also had a previous renter’s papers and boxes in it under and behind the seat.
JORDAN PThe experience was great. Will definitely go back there again if I need another rental...the staff was great too...very helpful...
CHRISTOPHER SVery nice place to deal with. Small gas station very personable. Will do business with them again!!
STEVEN CAll good
DENISE GBest customer service :)
San KCustomer was asked to hook up trailer and pull to the front for inspection. Hook-up was not done by a U-haul employee.
Jameson OWell Pleased
SALEEM EGood experience overall.
Michael FThe employees here didn’t know how to use U-Haul sign out, and had to call someone else. This took longer than it should have. There was no help with trailer. We were on our own.
Darlene AStill waiting for my MONEY!!!
RICHARD MHe was nice with me
HOSSAM EThe truck was filthy, trash was scattered. I had to sweep and disinfect. Otherwise, the ride was fine. I used mobile pick up.
Catlyn FRoadside assistance took 5 hrs to repair blowout
Joseph RIt always takes so long with paperwork even if complete on line before. It also helps when business that holds truck had more than one employee working especially when pickup business is a gas station. Took way too long between the agent helping gas customers.
STEVEN SGreat service
brandon BMy first time renting, went very smoothly. I would definitely rent if needed in the future.
JAMES MEverything went well Great customer service would recommend to anyone 👍
RICHARD MWaiting while employee has to deal with gas station customers also, not ideal. He was kind and trying his best
Todd PThe U Haul app had some bugs and made the dropping off process difficult. Thankfully, the gas station employees were able to assist the return.
Sara PUnder-staffed. One worker cashiering for steady stream of gas station convenience store customers. Waited 20 minutes for pickup process to begin.
Scott M