Customer Reviews for Midtown Citgo
(U-Haul Neighborhood Dealer)

61 reviews

11123 W Forest Home Ave   Franklin, WI 53132

(414) 425-0566

Office Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(414) 425-0566

11123 W Forest Home Ave
Franklin, WI 53132

Services at this Location:

Office Hours

  • Mon-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Returned in Franklin, Wisconsin..personnel said they will NOT unhook the trailer. Had to do it all by myself. Very uhelpful.

NORMAN F 
Rating:
5.0

Customer did not leave a comment.

SHAWN P 
Rating:
5.0

Customer did not leave a comment.

SCOTT D 
Rating:
5.0

Customer did not leave a comment.

SHELLEY M 
Rating:
1.0

First every person I dealt with was professional and nice. My complaint is with what happens to be a giant corporate failure. I rented a 15 ft. truck in Milwaukee to move my daughter from Chicago to Denver. I picked up the truck at an independent remote site. I had reserved three furniture dollys. The location had none. A phone call to corporate explained to me that these independent remote sites often don’t have anything other than the truck and I would need to go to a corporate center to get my dollys. WHY WAS THIS NOT MADE CLEAR TO ME WHEN I RESERVED THE TRUCK OVER A MONTH IN ADVANCE. I had contacted help in Chicago and didn’t have the hour plus time it would have taken to go get the dollys. DO YOU UNDERSTAND HOW MUCH MORE DIFFICULT THIS MADE MY MOVE! U-Haul figure this out. One Star

Matthew W 
Rating:
5.0

Have more trucks

ALAN S 
Rating:
3.0

Would not let me extend my time with the truck

Sirrya M 
Rating:
1.0

They couldn’t find the key to the U-Haul and employee didn’t know the code for the Dropbox(where the key was) so clearly no one had looked over the truck. There was a nasty oil/grease all over the bed of the truck which we noticed after putting furniture down, so now some of the wood legs are ruined. They also didn’t have any of the moving pads we had ordered and didn’t tell us until we arrived. So we wasted our time having to go buy some.

Andrew S 
Rating:
3.0

Customer did not leave a comment.

LUCAS B 
Rating:
2.0

Customer did not leave a comment.

Benjamin B 
Rating:
3.0

Customer did not leave a comment.

CODY M 
Rating:
3.0

Convenient location for drop-off. Had to unhook equipment myself but I knew this up front.

DONALD S 
Rating:
5.0

Great customer service and the staff at the rental location were fantastic and very helpfu.

Tom O 
Rating:
5.0

Customer did not leave a comment.

Keith B 
Rating:
5.0

This is the second time I have used this location and everybody there is terrific and the service is always exceptional. I will actually be using them again in the next two weeks to rent another truck from them.

KEITH B 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R 
Rating:
5.0

Easy drop off!!!

ROBERT W 
Rating:
5.0

Customer did not leave a comment.

Scott G 
Rating:
5.0

Customer did not leave a comment.

MARY P 
Rating:
5.0

It was great experience, went smooth.

sanjay k 
Rating:
5.0

Customer did not leave a comment.

DANIELLE P 
Rating:
1.0

The truck was parked in a muddy area in the back of the gas station next to broken cement and used tires. Its right front tire was visibly flattened. Upon checking it, the tire was rated for 110 psi and was only at 60 psi. I had to reinflate the tire on my own using my own equipment. The truck was also dented on its passenger side fender and had mud splashes all around. The back of the truck at mud, dirt, wood, screws, and styrofoam pieces that I had to clean out. The cab was dirty and littered with crumbs. It also had a previous renter’s papers and boxes in it under and behind the seat.

JORDAN P 
Rating:
5.0

The experience was great. Will definitely go back there again if I need another rental...the staff was great too...very helpful...

CHRISTOPHER S 
Rating:
5.0

Customer did not leave a comment.

REBECCA D 
Rating:
5.0

Very nice place to deal with. Small gas station very personable. Will do business with them again!!

STEVEN C 
Rating:
3.0

Customer did not leave a comment.

Michael Z 
Rating:
5.0

All good

DENISE G 
Rating:
5.0

Best customer service :)

San K 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M 
Rating:
3.0

Customer was asked to hook up trailer and pull to the front for inspection. Hook-up was not done by a U-haul employee.

Jameson O 
Rating:
5.0

Customer did not leave a comment.

Gary C 
Rating:
4.0

Well Pleased

SALEEM E 
Rating:
5.0

Good experience overall.

Michael F 
Rating:
2.0

The employees here didn’t know how to use U-Haul sign out, and had to call someone else. This took longer than it should have. There was no help with trailer. We were on our own.

Darlene A 
Rating:
5.0

Customer did not leave a comment.

Angela G 
Rating:
3.0

Still waiting for my MONEY!!!

RICHARD M 
Rating:
4.0

Customer did not leave a comment.

PATRICK M 
Rating:
5.0

Customer did not leave a comment.

SAMUEL V 
Rating:
5.0

Customer did not leave a comment.

Aaron P 
Rating:
4.0

He was nice with me

HOSSAM E 
Rating:
5.0

Customer did not leave a comment.

GEORGE G 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M 
Rating:
5.0

Customer did not leave a comment.

SHARON M 
Rating:
3.0

The truck was filthy, trash was scattered. I had to sweep and disinfect. Otherwise, the ride was fine. I used mobile pick up.

Catlyn F 
Rating:
5.0

Customer did not leave a comment.

Stephen L 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B 
Rating:
5.0

Customer did not leave a comment.

ANGEL L 
Rating:
1.0

Roadside assistance took 5 hrs to repair blowout

Joseph R 
Rating:
3.0

It always takes so long with paperwork even if complete on line before. It also helps when business that holds truck had more than one employee working especially when pickup business is a gas station. Took way too long between the agent helping gas customers.

STEVEN S 
Rating:
4.0

Customer did not leave a comment.

Bryan R 
Rating:
5.0

Great service

brandon B 
Rating:
5.0

Customer did not leave a comment.

DANIEL N 
Rating:
5.0

My first time renting, went very smoothly. I would definitely rent if needed in the future.

JAMES M 
Rating:
5.0

Customer did not leave a comment.

YONNA O 
Rating:
5.0

Everything went well Great customer service would recommend to anyone 👍

RICHARD M 
Rating:
3.0

Waiting while employee has to deal with gas station customers also, not ideal. He was kind and trying his best

Todd P 
Rating:
5.0

Customer did not leave a comment.

hannah r 
Rating:
3.0

The U Haul app had some bugs and made the dropping off process difficult. Thankfully, the gas station employees were able to assist the return.

Sara P 
Rating:
3.0

Under-staffed. One worker cashiering for steady stream of gas station convenience store customers. Waited 20 minutes for pickup process to begin.

Scott M 
Rating:
4.0

Customer did not leave a comment.

Tom B 
Rating:
4.0

Customer did not leave a comment.

Daniel W 
No reviews have been submitted for this location.
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