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LUCAS B
Customer Reviews for Midtown Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Convenient location for drop-off. Had to unhook equipment myself but I knew this up front.
DONALD SGreat customer service and the staff at the rental location were fantastic and very helpfu.
Tom OThis is the second time I have used this location and everybody there is terrific and the service is always exceptional. I will actually be using them again in the next two weeks to rent another truck from them.
KEITH BEasy drop off!!!
ROBERT WIt was great experience, went smooth.
sanjay kThe truck was parked in a muddy area in the back of the gas station next to broken cement and used tires. Its right front tire was visibly flattened. Upon checking it, the tire was rated for 110 psi and was only at 60 psi. I had to reinflate the tire on my own using my own equipment. The truck was also dented on its passenger side fender and had mud splashes all around. The back of the truck at mud, dirt, wood, screws, and styrofoam pieces that I had to clean out. The cab was dirty and littered with crumbs. It also had a previous renter’s papers and boxes in it under and behind the seat.
JORDAN PThe experience was great. Will definitely go back there again if I need another rental...the staff was great too...very helpful...
CHRISTOPHER SVery nice place to deal with. Small gas station very personable. Will do business with them again!!
STEVEN CAll good
DENISE GBest customer service :)
San KCustomer was asked to hook up trailer and pull to the front for inspection. Hook-up was not done by a U-haul employee.
Jameson OWell Pleased
SALEEM EGood experience overall.
Michael FThe employees here didn’t know how to use U-Haul sign out, and had to call someone else. This took longer than it should have. There was no help with trailer. We were on our own.
Darlene AStill waiting for my MONEY!!!
RICHARD MHe was nice with me
HOSSAM EThe truck was filthy, trash was scattered. I had to sweep and disinfect. Otherwise, the ride was fine. I used mobile pick up.
Catlyn FRoadside assistance took 5 hrs to repair blowout
Joseph RIt always takes so long with paperwork even if complete on line before. It also helps when business that holds truck had more than one employee working especially when pickup business is a gas station. Took way too long between the agent helping gas customers.
STEVEN SGreat service
brandon BMy first time renting, went very smoothly. I would definitely rent if needed in the future.
JAMES MEverything went well Great customer service would recommend to anyone 👍
RICHARD MWaiting while employee has to deal with gas station customers also, not ideal. He was kind and trying his best
Todd PThe U Haul app had some bugs and made the dropping off process difficult. Thankfully, the gas station employees were able to assist the return.
Sara PUnder-staffed. One worker cashiering for steady stream of gas station convenience store customers. Waited 20 minutes for pickup process to begin.
Scott M