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Penni S
Customer Reviews for Midtown Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and people
ROBERT BCrystal and Mid Town Motors took great care of me and were very helpful. The 10' van I rented worked flawlessly and had a great radio to boot. If I ever needed another Uhaul, I would seriously consider driving out from Nashville to rent from them. I like to support small businesses, and they clearly care for their customers. Highly recommended.
JOHN HVery helpful and very considerate
JEFFERSON HVery friendly and nice, they were great, even gave us a "local knowledge " on great places to eat and they were right, great customer service
JAMES BA lock was left on the lift door. Once I realized it, a call was made to the store. Answered quickly and left me know the code to the lock quickly.
JOHN RThe personal was very friendly and helpful.
CHERYL MThey weren’t open
MARILYN LFriendly helpful staff. Excellent service. Would rent from this location again.
MICHAEL JHad to ask for assistance...interior bumper piece hanging.
JULIE CMid Town Motors was great... However tail lights did not work.
MACK MCrystal is super friendly & very accomodating with entire process. Had to change pickup date, she made it stress free. Same #1 customer service I'm used to dealing with uhaul. Highly recommend renting from here. This pickup location was perfect for me, saving a trip to Nashville on moving day. Only minor issues were mud on floor liner from last customer, & passenger mirror was not secure. Took mirror off & reset flange so set screw could be tightened properly. Simply removed floor liner & hosed it down before return. Thank you for making another sucessful move easier!
PAUL JNo recommendations die to lack of Uhaul maintenance and customer service.
Frances BFriendly staff
Elizabeth GVery helpful was able to make the process easy
Juan HBetter training for employees on-site. More details for the rental process.
Timothy MFriendly, insightful and down to earth folk
James DService was fast, had to hook the trailer up ourselves. Every other time we have rented from U-Haul the location personnel have always taken care of that.
DERRICK MLady was very polite and Profesional. Truck was very clean and ran well. I will use them again when I need to haul more stuff.
Stevie NI was overcharged 50 miles exactly. I took a pic of the odometer before I left. It had mileage of 70786.1. The contract has 70736.1. The “8” in the mileage was read a “3”.
Michael RGreat service. So easy to book and pick up. Location customer service was excellent
Katherine HEverybody nice and truck was great
Tina CVery helpful and friendly customer service.
Ryan CAs soon as I walked in, it was so warm, cozy, and festive. I didn’t want to leave! I was so stressed when I walked in, but I left with a huge smile on my face and stress free. 10/10 recommend again and again!
Samantha MGreat people great service
Robert BGreat people Easy to work with. Would recommend in every way. 5 stars
Robert BNo brake lights on a trailer
jerry kNothing everyone was very friendly and helpful 😊
Deborah BGreat service. Lady who rented me the truck was so nice and so helpful! Will definitely use again!
Theresa BThe truck was quite new. Drove smoothly and I got better than expected gas mileage.
John Hno help provided to lift trailer tongue
DENNIS REverything was excellent. Thanks
Laura SThe lady that waited on me was very thorough and extremely helpful.
John MThere were screws where you drive up on the ramp along with other items left on it. The U-Haul personnel Crystal took the day off as she said she did not have any need to go in, the reservations were made the week before. The young man working in the auto shop area called her on the phone so I could get the car hauler rented.
Carlene MVery convenient!
Guy SVery nice people, however, how are you supposed to get a 35' motohome into that facility to put a dolly on? That was part of the request and requirements when I placed the order in Tucson Arizona. Also, units were not safety checked at all. We had issues during the trip that threatened our saftey and our personal property. Folks were nice, but not in a position to help.
JAY TChains weee broken on the trailer. I had to hook up the trailer myself. Called corporate and requested a call back from the AFM and did not receive a call back.
DUSTIN LPerson performing the rental was knowledgeable about the process, but since she doesn't do it every day it did take a little time. If I am pressed for time, I will probably go to a Uhaul center instead of a licensed dealer.
Forrest WVery nice and helpful people, I had a very positive experience and will recommend these folks to anyone.
Gerald SClean the inside of vehicle.
JERMAINE BNice people 👍🏼 . Faster and easy
MARIA AIt was a very great experience dealing with that location
Micheal F.
RANDY BAwful experience won’t ever get rent from uhaul again… didn’t even have my dolly I requested had to go somewhere else… put us in the wrong truck changed locations of pick last minute the day before
AMY JThe people at the location where I got my truck were nice. Still not very happy that for the second time in a row… at the last minute,the location I rented from did not have my truck. Arrived expecting a truck…no luck. Twice in a row folks. Pretty sure they overcharged me on my mileage fees turned my truck in 21 hours early , and was charged for two full days.. Not happy and will not use haul again.
Mark RIt was a problem/stress free trip!
Lori LThe equipment was not functioning properly. Turn signal not working.
Eric S