Customer did not leave a comment.
Ginger P
Customer Reviews for Midway Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very informative and friendly
DAWN RThe owner Mr. Bobby is rude and unprofessional, he should not be dealing uhauls. He does not care for uhaul customers only the business he gets for his auto shop. And he told me that personally. But i stayed courteous regardless.
Joshua WVery good customer service 👍🏾
Maddy HThe mileage on the Uhaul was not right. I was charged for 90 miles over what I drove in the equipment.
Richard GI put fuel in the truck right before I returned it. I was charged 30$ and they said the fuel level was lower than when I returned it.
Joshua TThis location was absolutely A+.
Robin SI am super upset about the oil that leaked from the wheel onto my new concrete driveway.
Melissa JCharged $50 for moving blankets that were never supplied, even though I was assured they were not on my bill. A printed bill is not supplied at checkout; only digital. Poor mobile service at this location made it very hard to check Disappointing.
Joseph GI think it is a reasonable process.
Matthew MAdd a jack to the 6 x12 trailers they’re heavy and hard to load on the truck.
Clinton DReturning was Impossible!! Wouldn't take the 6x12 tow behind (said they don't deal with trailers). Had to try three other places to return it. Had trouble with on line return for the truck and go "0" help from anyone!
Paul TWe did a no contact drop off. After downloading the app to get our location, the server was not working properly, for some reason could not pick up our location. I did call the 800 number and customer service was excellent. I was able to take care of everything over the phone. Overall great U-Haul experience.
Niki RThey had problems connecting to the uhaul server. It took a long time to check out the truck.
Gordon SThe owners/staff were very friendly, helpful, and courteous. The only issue I had was some of the equipment I ordered was not available but it was overall a good experience.
VINA RExcellent Service - would recommend to anyone needing rental assistance
WYNELLE MPerson in the front was very respectfull and friendly. Make sure everything was in order before leaving the location with the trailer.
Alex GNothing, the Lady at the front desk was great and very knowledgeable
tracy mSend customers to a larger modern service center in Savannah. This location may techically been closer to 31324 zip code but it is very rural and is just an auto repair garage doing H-Haul in the side. Surely there is a better facility in the Savannah metro area
Michael BL
Wendy CAwesome service
Jorge BRepresentative was great, very helpful.
John GMechanic shop first, uhaul location second. The trailer was parked horribly, right next to a busy road. Constant traffic made the experience horrible.
Gregory BWe reserved a trailer weeks before our trip, drove all the way there, and there was no trailer for us. We had to go to another location to get a trailer. Thankfully we got the $50 refund, but overall, very disappointing.
Timothy MI received friendly service and she was more than accommodating.
Graham MKeep the trailers in a better location or assist with hooking them up.
Elizabeth PThey do not help you attach the trailer to your vehicle and I was not aware until I arrived. I had to attach a 6x12 trailer by myself on the side of the highway. Luckily a passerby saw me struggling and offered assistance.
Alexander KSuper helpful and friendly . Made my first time pulling a trailer a breeze .
Franklin MService is awesome
Jorge BThe manager called me and said that a few of the blankets I rented were not folded after I drove the truck 30 minutes out of the way from the nearest location to my final destination. So during the drive some must have shifted. Needless to say there was over 5 dozen still wrapped in plastic that were never even used. I told him the truck had more then the half a tank of fuel and that they were folded when I left. He told me he was not my cleaner and it was not his issue to send someone there right now to fold the blankets that were no longer perfect. Then he charged me to have them folded at his shop. This guy was not only rude but should never treat a customer with such disrespect if he wants to stay in business
Thomas RGreat Customer Service nice and friendly
Jennifer AIncrease the amount of appliance dollies at all uhaul locations.
Joshua THelp hook up tow dolly.
JESSE AKeep doing great things
steven cI had problem getting the website to save my reservation online. I called ahead and Midway had 3 car transporters in stock. Good job Midway!
Horace EGreat man was more than helpful and friendly
JIm fMaintenance and cleanliness. Vehicle was jammed in to the tree line.
Ramsey SPrice was incredibly high, not much less to rent car hauler than our 26' Penske truck. And actually more than quotes we received to have our car shipped to the destination. Next time we will either buy our own trailer or use a transporter. However the service person provided an extra day at no cost to account for potential weather delay.
Varnel DThe vehicle was clean when I picked up and I assumed since it was at a mechanics shop, that it would be well taken care of. But 3 hours into my road trip, the oil maintenance light came on. Also, the radio didn’t work and the cigarette lighters to charge my devices didn’t work.
Colby BThe gruff older guy was well received, and all business when I was picking up. I liked that. After a long hard day, and I was unhappy, the nice young lady doing the "turn in" made me smile for the first time today. I liked that too. Thanks, you two!
Owen MClear way to communicate drop off on Saturday or Sunday since you can drop off when they aren’t open.
CAROLYN Pjust let the customer know that there is a time limit for one rental term.
ASTWAN HThe lady in customer service was wonderful. She went above and beyond with equipment rental and return!
Chelsie Tthank you for your help
astwan hI was charged more than the trailer rent’s for
Prince WGreat customer service
Houston Kjust keep doing what you are doing
Alvin BStop doing business with pick up place! It was filthy.
DOMINIC MNothing different
Katherine RLady at the counter was very pleasant
Michael WVehicle ready and clean. Staff immediately assisted me and got me on my way.
Patri krigt turn signal light 1 was not working,also they act like they didnt want to hook up trailer but did .
HOWARD JLoved the trailer.
Robert TNotify customers that cash is not accepted
Travis G