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James H
Customer Reviews for Midway Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great, don’t change anything
tim rMidway Mini Storage is great. I can always count on them for excellent service, always. The only negative to the experience is that the U-Haul app told me to go to one placee and the email you sent told me to go somewhere else. I lost over 45 minutes trying to sort that all out. . You really need to find a developer to fix that lousy app. However, Midway Mini Storage is fabulous, and I'm glad I ended up there. Thanks.
JOHN HIt took us 2 hours to check in and pick up our UHaul truck. We were scheduled to pick it up at 9:00CST and we did not leave the U-Haul parking lot until 11:00CST. The delay caused an upset to our entire day. We hired independent movers to help us move so we had to pay them for an extra 2 hours while they waited for us to pick up the truck. Our out of pocket cost for the movers was $400. Totally unacceptable.
Mike TExperience was perfect.
David BThere was a low tire light on the dahs when I picked it up and when I notified the count man he came out and looked at it and said it was the sensor but when I drove off the right front tire was reporting low and it was low and I had ti fill it with about 15 lbs of air. I feel like the person at the counter did not care and just wanted my money. When my wife brought the key back she said the counter man at the time was very rude and seemed angry.
Theresa PSuper nice. Great customer service
Brandie CEquipment was very clean, but A/C would not blow through dashboard vents....only floor and defrost. Was a hot day for the move and this did not help.
WILLIAM EThe guy who checked me in was older, but was very good at explaining process, and was fast. A lot better than my experience in Tempe, AZ back in July 22.
Leon GThe guys at Midway Mini Storage were the most helpful people I have encountered in a long time. They care about their customers.
Robert HThe location was a little crowded but very close to my home.
Nick VWe recently had a horrible situation with a Uhaul location in Rogers, AR so were hesitant renting again. Pleased to say that our rental from this FL location was fast and easy! No issues at all.
Chuck Myour website for self check-in does not work. I was checking in a trailer and it kept forcing me to complete mileage and fuel and then told me the mileage was excessive and would lead to charges and it still would not allow me to advance on the website. Also you say to use on my phone the "EZ-Return" app and you have that Trademarked. When I look to download an EZ-Return app from the App store, I get a ez-returns app that is for returning stuff I bought online. You provide no EZ-Return app, it does not exist and its confusing.
Stacy GTruck leaked water. Refused to do anything about it. Referred me to incorrect areas for claims. They didn’t do anything either. Unable to file claim. Then they had the audacity to say I didn’t turn the key in which I absolutely did. Absolute nightmare from beginning to end.
COLTON LSee above
Ken MTried many times to return truck after hours, but phone would not let me give location. There's got to be an easier way to return.
Glenn SDropped off trailer on a Sunday afternoon in pouring rain. Very easy to return after hours. Only negative was limited parking spots.
Michael BThank u gentlemen & keep up the great work
Rafael SI originally wanted and reserved a 10' truck at Adkisons BP Pure on 280 Cervantes St, Pensacola, FL but was unable to complete virtual check out. The wireless signal was inadequate to connect with U Haul app or the phone operators. This made me change my reservation to the Gulf Breeze parkway location have to rent a much larger and less fuel efficient truck costing my a lot of extra fuel cost.
Michael GArrived after closing. Did not speak with anyone.
ANGIE LVery professional and consistent service, have used them a few times and always pleased with their service
Edward TThe 24/7 pickup option is not very good. I’m not sure what the purpose of having to contact a second party by phone is necessary when I already put all my information into the website
Craig EVery professional but friendly. They got our request taken care of and on our way in little time as possible. Great service.
WESLEY PFast friendly service
Scott BWe have used Midway mini storage once before and their professionalism is why we returned this time for our truck rental. The guys are friendly, courteous and professional.
Edward TVery clean and helped me set up trailer for towing.
Robert MGreat service, friendly staff, and equipment in excellent shape
Terry BGreat customer service. Very friendly and knowledgeable staff.
RICKY HFriendly and quick. It was a day rental and I was in and out in about 15 minutes.
ROBERT FRepeat customer and will use them again in the future for my rental needs.
BENJAMIN WThis location ripped me off. I told them I was moving some stuff up the road (20 miles) I asked what would be cheaper either returning it at the same location of dropping it off at my other location (Milton, Florida) He told me it was the same price and did not matter This was a lie which I did not find out until dropping it off. The professionalism of this person was poor.
LUCAS JEasy drop-off. Friendly service
JOHNNIE SEverything was wonderful!
WILLIAM AIn and out in no time. Price was cheaper than I expected. I will use them in the future.
JOSEPH SThe gentleman they were very helpful and got us in equipment very quickly. We had an issue with the tail lights working. The turn signals and brake lights worked but the tail lights when lights were on did not. Otherwise we had a good experience.
REBECCA MNothing..
WILLIAM GI return the with the same amount of fuel (which is I have a picture of ) but was charged for fuel.
Fred AGreat service and very friendly people
BEHRAM INothing
RODNEY T