Customer Reviews for Midwest Clearance Center
(U-Haul Neighborhood Dealer)

861 reviews

10850 Lincoln Trail Dr Bldg 21   Fairview Heights, IL 62208

(618) 688-0318

Office Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 11 am - 5 pm

Services at this Location:

Contact Us

(618) 688-0318

10850 Lincoln Trail Dr Bldg 21
Fairview Heights, IL 62208

Services at this Location:

Office Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 11 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CLAYTON P 
Rating:
5.0

Customer did not leave a comment.

SANDRA B 
Rating:
3.0

Online pickup was awful and did not work and there was an hour wait on the phone to talk to someone. This put us two hours behind for our entire day. We were also asked to bring it back within six hours and asked for a discount which they said they would due to two hour wait to pickup and the fact we still returned it early per request. Very disappointed in the entire process.

earl f 
Rating:
4.0

They had what I needed when I needed it

ROGER B 
Rating:
5.0

Everything went nice and smooth.

Clayton P 
Rating:
5.0

There is nothing to improve, the service by all of the employees was top notch

David H 
Rating:
5.0

Customer did not leave a comment.

TANYA M 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE F 
Rating:
5.0

Customer did not leave a comment.

Brooklyn H 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD B 
Rating:
5.0

Customer did not leave a comment.

WALTER H 
Rating:
3.0

Driver side door has to be slammed multiple times before the ‘door open’ light goes off. The doors inner panel is loose so one has to lower the window manually, grab the metal part of the door to slam it.

JAWAD K 
Rating:
5.0

Customer did not leave a comment.

Victoria P 
Rating:
5.0

Customer did not leave a comment.

DELANO M 
Rating:
3.0

The truck was great --- the online experience to pick-up the truck was horrible. It was difficult to get the lock open --- I had to try it several times. The approval process after loading ID and my pic was too long. And all the pictures needed of the truck wouldn't load.

Mark C 
Rating:
5.0

Nice people and local! Fixed an in town issue turned out of town, and we’re awesome to work with. Thanks for the great service.

DAVID C 
Rating:
5.0

Customer did not leave a comment.

Vonda M 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA P 
Rating:
5.0

Have someone to pull truck out also park it.

YOLANDA G 
Rating:
5.0

Customer did not leave a comment.

Freya D 
Rating:
5.0

Super fast and easy drop-off overall. This is our second time returning a vehicle here, for this reason. No need to change a thing at this location.

JAMES W 
Rating:
5.0

Customer did not leave a comment.

Alexis P 
Rating:
5.0

service is fast employees are very professional keep up the great service

DELANO M 
Rating:
5.0

Customer did not leave a comment.

STEVEN B 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN G 
Rating:
3.0

I was charged a 25 dollar cleaning fee and the truck was very dirty and muddy inside and out from the start. I took pictures before I drove off. Reported or to the location and was still charged.

Shannon M 
Rating:
3.0

Customer did not leave a comment.

LAURA V 
Rating:
4.0

Customer did not leave a comment.

RICKEY U 
Rating:
5.0

Customer did not leave a comment.

MARIO M 
Rating:
5.0

Customer did not leave a comment.

WARREN H 
Rating:
5.0

Customer did not leave a comment.

WARREN H 
Rating:
3.0

Customer did not leave a comment.

TAMMIE M 
Rating:
4.0

Customer did not leave a comment.

JEFFERY M 
Rating:
5.0

Crystal was pleasant Kind and knowledgeable

RITA A 
Rating:
5.0

service was great customer service was professional and friendly, and facility was very clean

DELANO M 
Rating:
4.0

Customer did not leave a comment.

LORETTA W 
Rating:
5.0

Quick return very professional very satisfied. Thank you!

NORA A 
Rating:
1.0

I received box truck with 9/16 of a tank of gas. When I went to return it, I stopped and added fuel hoping to get it back to 9/16 of a tank. Well I wound up getting it up to 3/4 of a tank. When I asked if I get compensated or credit, she said unfortunately not and thank you for the 3/4 tank of gas. Shitty business practices and I won’t use or recommend your company again. This is 2025. Every penny counts. Bye

JAMES M 
Rating:
5.0

Customer did not leave a comment.

PATRICK W 
Rating:
5.0

Customer did not leave a comment.

Ralph R 
Rating:
1.0

Rented me a tow dolly that had rusted and non functioning tire ratchets. I drove the dolly back to Midwest Clearance and instead of giving me a new one, the man worked on it and got it ratchet down, but he could not lock it. He said UHaul main service said that would be fine. It was not a snug fit and I was told by the UHaul rep who I turned the equipment in that that should never have been driven like that. Second item was the dolly they gave me was a pivot dolly and I was never told that I could not back up with it. Because I had rented tow dolly's in the past, I never thought anything about it. I drove into a hotel parking lot that night and was trying to back out and was unable to. Because I had no idea and a female traveling alone in 24 degree icy weather, I called and Midwest for help. The woman who rented me the equipment said "You aren't supposed to back up with that dolly" I was shocked and terrified to hear that because now the only way out of my predicament was to unhook my car and the dolly and reposition the 100 pound equipment myself. When I asked why wasn't I told? She said, "That's how they are, I just Googled it, you should have known" I asked her if she realized the situation I was in? She basically said, sorry your out of luck! I hung up on her and got to work before I lost the last bit of daylight I had at 7pm, in freezing weather. I unhooked the equipment, drove the car off and hurt my back unhooking off the 100 pound dolly. Repositioned the truck and equipment so I was facing outward of the hotel parking lot and then proceeded to drive my car back up the ramp alone without help, restrapped the chains to the chassis and started to ratchet down the tire straps and neither side would engage. I was jn tears by this point because I could not get them to engage, just like before when I drove to Midwest and the man worked on for 15 minutes. A man came over and after spraying some WD40 on it and fiddling with was able to start them, but the left side still would not lock. He told me I shouldn't drive that like that!! When I dropped off my equipment, I was hit with another shock that I went over miles. I was never told this was by the mile. Apparently, the lady at Midwest put 50 miles down. If I drove from Midwest to my new home without stopping at the hotel for the night, hence an overnight rental, I would have exceeded the mileage. I was not able to directly move in and I still had to return the truck, she never bothered to ask or mention that to me. So $85 later!!! Don't ever rent from there.

PATRICIA C 
Rating:
5.0

You charged me for my estimated 14 miles when I first picked up the truck. Then when I returned it and the odometer showed I drove 15 miles you charged me for another 15 miles….so I paid for 29 miles even though I only drove 15. This needs to be corrected.

Daniel C 
Rating:
5.0

Great service

DELANO M 
Rating:
2.0

When I picked up the truck, it was on empty and I paid for 100 miles and didn’t use them all and didn’t get reimbursed for the mileage that I didn’t use

TYRONE R 
Rating:
5.0

Customer did not leave a comment.

ANDRE D 
Rating:
5.0

Customer did not leave a comment.

TERRENCE C 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE F 
Rating:
5.0

Customer did not leave a comment.

MACK J 
Rating:
4.0

An enclosure during weather for the after hours lock set.

Lenroy J 
Rating:
5.0

Nothing

STACY B 
Rating:
5.0

Customer did not leave a comment.

LON F 
Rating:
4.0

Check the tire tread… had a blow out during our trip.. roadside assistance was awesome. Very quick to respond.

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

MARTAY S 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD M 
Rating:
3.0

Less hold amount on cards; folks are out here just trying to get by!!

KYRA A 
Rating:
5.0

Good experience

CARL L 
Rating:
3.0

I got message day after I rented truck saying it was late and needed returned. I returned it within 3 hours from time I got it.

LINDA T 
Rating:
4.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Very quick to check out/ return a trailer. Great staff!

DAVID V 
Rating:
5.0

Fantastic customer service, easy turn in key for truck as well

ELISABETH O 
Rating:
5.0

Customer did not leave a comment.

Roy C 
Rating:
5.0

Everything was great.

LELON S 
Rating:
5.0

~Thank you for the A+ Customer Service to the U-Haul Team!

MELISSA N 
Rating:
5.0

Excellent customer service. They were helpful and provided quick service

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

MURPHY S 
Rating:
5.0

Easy reservation online, friendly staff at Midwest Clearance Center, truck in great shape, easy after hours turn-in process. Great experience overall!

RICHARD K 
Rating:
5.0

People were friendly

TERRENCE R 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R 
Rating:
5.0

This was the best experience I ever had. The lady was very respectful, fast, and efficient. The best place to go if you need a uhaul.

Dennis G 
Rating:
5.0

Excellent service and the staff was very nice and knowledgeable.

REGINALD D 
Rating:
5.0

Customer did not leave a comment.

BRYANNA P 
Rating:
5.0

Chrystal was great to work with1

Russell B 
Rating:
5.0

Excellent customer service great quality equipment

JERAD G 
Rating:
5.0

The agent was very pleasant and efficient. A great experience.

MARY L 
Rating:
5.0

Keep up the excellent work

DELANO M 
Rating:
5.0

Quick Check out. Very helpful and thorough would definitely rent there again.

Paul W 
Rating:
5.0

I did get shuffled to two other locations because the equipment or desired times were not available but the overall experience was good

MICHAEL O 
Rating:
5.0

Customer did not leave a comment.

Julie R 
Rating:
5.0

Awesome

KENNETH W 
Rating:
5.0

Great hours of operation and the staff is helpful

ANDREW H 
Rating:
5.0

Top notch rental has no answering service very seldom answer phone when I call. I used a different u haul. Because of that.

WAYNE M 
Rating:
5.0

Everything went smoothly for me!

STEVE E 
Rating:
4.0

Customer did not leave a comment.

JIGNESHKUMAR P 
Rating:
5.0

Customer did not leave a comment.

DEAN C 
Rating:
5.0

These folks are phenomenal - friendly, efficient, easy to work with, accommodating. I have rented from four other locations in the area and Midwest Clearance Center is by far the best. I rent trailers a dozen times a year for our nonprofit, and I have now switched all of my U-Haul business over to them.

Michael H 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY H 
Rating:
5.0

This branch was very helpful when our private trailer failed and we needed a rental with no notice! It worked out great and kept our trip on-track! Thank you!

Kieth O 
Rating:
5.0

Customer did not leave a comment.

Jennifer A 
Rating:
4.0

Customer did not leave a comment.

Marion S 
Rating:
5.0

They were very helpful.

DEBRA W 
Rating:
5.0

Customer did not leave a comment.

Dominique S 
Rating:
5.0

Everything was great and the process was easy. Customer service was outstanding.

ROLAND A 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA S 
Rating:
5.0

Customer did not leave a comment.

Nicholas T 
Rating:
3.0

Not an easy to find location as their address is the same as others in a huge complex and they are located off to the side - hidden. Very helpful staff and professional at this U-Haul location.

Roger R 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M 
Rating:
5.0

Improve website usability

WILLIAM T 
Rating:
5.0

I have had contact with this u-haul location a few times, and each time all went well. As well Ashley is very nice and accommodating. Thanks for everything

BRENDA H 
Rating:
5.0

Customer did not leave a comment.

EDWARD E 
Rating:
4.0

Customer did not leave a comment.

JAZLYN C 
No reviews have been submitted for this location.
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