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Tammy Deal
Customer Reviews for Midwest Clearance Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a little trouble with the app but when I went inside the store everyone was friendly they helped me immediately and it was such a smooth process I love it will use the service again plus it was very affordable
Ronnetta JonesI called U-Hauls 1-800 number because I had a unique need on a strict time schedule. Originally I felt confident about my plans but then they fell apart. Luckily, I got connected with MCC. The staff was amazing! They knew I'd been having issues with U-Haul itself and they did everything to correct the issues. I will definitely use MCC again!!
Cynthia JuhlI've seen no problems
maurice WILLIAMSGreat in and out service amazing staff kind and friendly.
ANTHONY DUHRExcellent service
Sherrie WileyBoth the employees we dealt with at this location went above and beyond to make our experience with UHaul a pleasure. We will use this location the next time we need a trailer.
William BrownThe staff was professional and courteous. I was very impressed how quickly the process went
Mike SheeleyDrop off after hours
Ricardo OlguinActually went smoothly. Would recommend not asking for a million add-ons when someone is trying to pick up a reservation in the parking lot.
Lorinda NovoselEverything was good, great staff
deana harperThe process was a little long for the rental transaction due to the website and the return process is little tidious but it was sa good experience.
Dutches SkinnerThe self-check out service did not immediately list the location why I rented the truck from. It listed offices in Missouri and I pick up the truck in Illinois.
Sheryl TannerCustomer service 6/ 10.....I felt I was annoying her ..I know it was early . First customer and I'm not computer idiot....so I was asking questions.....but we got it done
WYNEE HAYESThe truck we rented reeked of cigarette smoke to the point of having to drive with the windows down in order to breath. The staff was exceedingly helpful which is why I gave it three stars. The truck on the app showed no damage, the physical truck however was scratched and dinged on both side.
Steven StevensonMore people contact
Brenda AskewStore representatives were nice, polite, detailed and most importantly, very expedient.
Warren MayCustomer service was great no improvement needed.
Ray MillerEverything was great!
Keonna RoyGreat experience, little if any room for improvement.
SUZANNE SMITHNeed to check mechanical condition of trucks carefully. First truck had check engine light on - air in gas tank according to meter check. Second truck had no wiper blade on drivers side. It took over two hours to get truck. Dispatch Center totally screwed up - i had to go through three locations and two trucks lost two hours of 8 hour window of dry weather.
THOMAS OLLIEI had a lot of issues with the after hours pick up and had to call costumer service 3 times and it took 30 minutes to finally get the truck.
Jennifer ReaKevin was a great representative and very helpful.
Wendy BrewerNo improvement needed.
Diana RichardsonGreat Service and very accommodating. I was able to extend an additional day and it was just what was needed.
Wendy BrewerHave free snacks and drinks.
scott gruenkeThe customer service was Awesome.
eva jonesThe tam that helped me was extremly friendly, welcoming and made me felt valued. GREAT EXPERIENCE!
Brian StokesThe check engine light was on the entire time, I brought it back & they mentioned it was a gas cap issue. But then later came back on… happy I was able to make it where I needed to go.
Kassandra TittleFantastic staff and equipment!!!!
FRANK SHARONI felt it was deceiving that it states “$19.95 rentals” and when I went online… it quoted me $35 for my rental.. but then there’s all these fees taxed. My rental ended up being $100 which is a huge difference from $35…
Rosemarie TorrezUhaul run out of a furniture store, customer service not the best.
Douglas WilsmanThe online pickup of this was ABYSMAL. It was scheduled for 8am, before the physical location was open. I filled out the info as directed, and had to submit references. They only called one of them. We waited 30 minutes. I had 3 different people on the UHAUL line either hang up on me or try to cut me off without doing literally anything to help. We ended up having to restructure our day to go back at 11am when the store was open. We had to fight to get a live verification person to confirm my father's ID wasn't stolen. They wouldn't even call the UHAUL rep that we were speaking to in person to verify the info I filled out online. So many people either hung up on me or tried to hang up on me. However, the people at the actual pick up location were great. The man who helped my father and I did everything he could to help even though the other side of UHAUL was absolute trash. I don't remember his name, I wish I did! If it weren't for him this would've been a 1 star review for sure. The truck was dirty and smelled like smoke and the oil change light was on, also. Luckily we didn't have to drive far in there.
James BlakelyNIA
Tara AlfordIn the event that I truck is not back on time and someone else have reservation to pick the truck up. Store should be contacting the person who should be returning truck back. Not when the person who have reservation to pick up the truck when they get there. Overall, the staff was very pleasant regarding the situation. Even though I was really upset because my movers canceled due to the truck issue. They insured to tackle the situation at hand and make it work out.
Celzy DunnThis location is very hands-off, which has not been my experience at any other location. My recommendation is to provide More customer service. Don’t have the customer doing everything. It may as well be a self-service kiosk.
Dawn BeasleyNothing just keep up the good work I will be be back real soon
Lavell ClayVery friendly and professional
Gordon AndersonMy best experience with U-Haul….smooth & easy.
david deloneyGears stuck/misaligned, truck not cleaned, drop off complicated and in an unsafe area in the dark
Rachel BowmanVery friendly and helpful staff. My only issue was locating the office. There are several businesses in the area and the trucks could be associated with more than one building. I would certainly use this location again due to the excellent staff.
Dave BeckwithThe women there also was helpful and was welling to answer all of my questions.
Shaun CobbsAir freshener… cab of truck smelled like disappointment and regret.
Chenelle ColemanI got a nail in the rear tire while I was up in Iowa and I went to the UHual store and the took care of it and got me on the road again. Renting the Uhaul was a quick and painless process.
Steven LangMore than one worker
Annabelle LeeVery Professional , nice environment .
Kenna WilliamsHave everyone on the same page as far as yhe cost of things
Michael Dill