Customer Reviews for Midwest Clearance Center
(U-Haul Neighborhood Dealer)

702 reviews

10850 Lincoln Trail Dr Bldg 21   Fairview Heights, IL 62208

(618) 688-0318

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: 11 am–5 pm

Services at this Location:

Contact Us

(618) 688-0318

10850 Lincoln Trail Dr Bldg 21
Fairview Heights, IL 62208

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: 11 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We had a great experience and it was very convenient. It made things a little less stressful.

Lisa C 
Rating:
5.0

Customer did not leave a comment.

Connie J 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

Douglas C 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

Great customer service

GENNETTE S 
Rating:
4.0

Customer did not leave a comment.

Regan M 
Rating:
3.0

Apple maps location is wrong and takes you to Sky Zone instead. Google maps is correct. The parked location of the van I rented meant I had to walk through mud to verify existing photos and take new photos. It can be quite tedious checking in and checking out, especially when only using the van for a few hours and it eats into your time. Overall it’s a great service that I’ll continue to used as needed, and I’ll recommend it to anyone that needs to move something.

Philip M 
Rating:
5.0

Customer did not leave a comment.

Charles C 
Rating:
4.0

Customer did not leave a comment.

James A 
Rating:
4.0

Better service of equipment.

Theodore P 
Rating:
5.0

Customer did not leave a comment.

Amy H 
Rating:
4.0

Customer did not leave a comment.

Kenneth S 
Rating:
5.0

Customer did not leave a comment.

DENNIS M 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H 
Rating:
4.0

Customer did not leave a comment.

Gale G 
Rating:
5.0

The associates that I interacted with were super! They made me feel welcome and appreciated!!

Ross K 
Rating:
5.0

I'm not sure there's any area in need of improvement with that location. Absolutely solid with great customer service.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Vicky S 
Rating:
3.0

Customer did not leave a comment.

Jose S 
Rating:
1.0

The self service tool is horrible and so is customer service

LaToya T 
Rating:
5.0

Customer did not leave a comment.

Charles C 
Rating:
5.0

Customer did not leave a comment.

Chenelle C 
Rating:
2.0

I got charged for dropping off the truck at a location closer to my home. It was different from your requested location. I will not rent from you again. I will tell all my friends and post this information on all social platforms.

CINDY g 
Rating:
5.0

Customer did not leave a comment.

Ronald T 
Rating:
1.0

Worse customer service and I'm filing a lawsuit for you guys giving me a rental contract then coming to repo rental a day before it's do back. I will send my rental agreement to a lawyer

Timothy E 
Rating:
5.0

Customer did not leave a comment.

matt d 
Rating:
5.0

People were nice, friendly, and everything was smooth. Don't change anything

Robert B 
Rating:
5.0

Yes I would come back the people were very helpful of my needs

steve t 
Rating:
5.0

Customer did not leave a comment.

Tammy D 
Rating:
5.0

Customer did not leave a comment.

edward w 
Rating:
5.0

Customer did not leave a comment.

terry r 
Rating:
5.0

I had a little trouble with the app but when I went inside the store everyone was friendly they helped me immediately and it was such a smooth process I love it will use the service again plus it was very affordable

Ronnetta J 
Rating:
4.0

Customer did not leave a comment.

Dale K 
Rating:
5.0

Customer did not leave a comment.

Talia B 
Rating:
5.0

Customer did not leave a comment.

Crystal O 
Rating:
5.0

I called U-Hauls 1-800 number because I had a unique need on a strict time schedule. Originally I felt confident about my plans but then they fell apart. Luckily, I got connected with MCC. The staff was amazing! They knew I'd been having issues with U-Haul itself and they did everything to correct the issues. I will definitely use MCC again!!

Cynthia J 
Rating:
5.0

Customer did not leave a comment.

Demarco M 
Rating:
5.0

I've seen no problems

maurice W 
Rating:
5.0

Customer did not leave a comment.

Lee W 
Rating:
5.0

Great in and out service amazing staff kind and friendly.

ANTHONY D 
Rating:
5.0

Excellent service

Sherrie W 
Rating:
5.0

Customer did not leave a comment.

FREDERICK H 
Rating:
5.0

Both the employees we dealt with at this location went above and beyond to make our experience with UHaul a pleasure. We will use this location the next time we need a trailer.

William B 
Rating:
4.0

The staff was professional and courteous. I was very impressed how quickly the process went

Mike S 
Rating:
3.0

Customer did not leave a comment.

Greg L 
Rating:
5.0

Customer did not leave a comment.

Paris T 
Rating:
5.0

Customer did not leave a comment.

LAMEKA L 
Rating:
3.0

Drop off after hours

Ricardo O 
Rating:
5.0

Actually went smoothly. Would recommend not asking for a million add-ons when someone is trying to pick up a reservation in the parking lot.

Lorinda N 
Rating:
5.0

Everything was good, great staff

deana h 
Rating:
5.0

Customer did not leave a comment.

Keith T 
Rating:
4.0

The process was a little long for the rental transaction due to the website and the return process is little tidious but it was sa good experience.

Dutches S 
Rating:
4.0

The self-check out service did not immediately list the location why I rented the truck from. It listed offices in Missouri and I pick up the truck in Illinois.

Sheryl T 
Rating:
5.0

Customer did not leave a comment.

Gwen G 
Rating:
3.0

Customer did not leave a comment.

TORRANNA L 
Rating:
3.0

Customer service 6/ 10.....I felt I was annoying her ..I know it was early . First customer and I'm not computer idiot....so I was asking questions.....but we got it done

WYNEE H 
Rating:
3.0

The truck we rented reeked of cigarette smoke to the point of having to drive with the windows down in order to breath. The staff was exceedingly helpful which is why I gave it three stars. The truck on the app showed no damage, the physical truck however was scratched and dinged on both side.

Steven S 
Rating:
3.0

More people contact

Brenda A 
Rating:
5.0

Customer did not leave a comment.

Ellen D 
Rating:
5.0

Store representatives were nice, polite, detailed and most importantly, very expedient.

Warren M 
Rating:
5.0

Customer did not leave a comment.

heather k 
Rating:
5.0

Customer did not leave a comment.

MARRIEL H 
Rating:
5.0

Customer service was great no improvement needed.

Ray M 
Rating:
5.0

Customer did not leave a comment.

Wayne M 
Rating:
5.0

Customer did not leave a comment.

BETH B 
Rating:
4.0

Everything was great!

Keonna R 
Rating:
5.0

Great experience, little if any room for improvement.

SUZANNE S 
Rating:
5.0

Customer did not leave a comment.

Jasen F 
Rating:
3.0

Need to check mechanical condition of trucks carefully. First truck had check engine light on - air in gas tank according to meter check. Second truck had no wiper blade on drivers side. It took over two hours to get truck. Dispatch Center totally screwed up - i had to go through three locations and two trucks lost two hours of 8 hour window of dry weather.

THOMAS O 
Rating:
3.0

I had a lot of issues with the after hours pick up and had to call costumer service 3 times and it took 30 minutes to finally get the truck.

Jennifer R 
Rating:
4.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

Kevin was a great representative and very helpful.

Wendy B 
Rating:
5.0

No improvement needed.

Diana R 
Rating:
5.0

Customer did not leave a comment.

Ryan H 
Rating:
5.0

Great Service and very accommodating. I was able to extend an additional day and it was just what was needed.

Wendy B 
Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
3.0

Customer did not leave a comment.

Manuel M 
Rating:
1.0

Customer did not leave a comment.

DEWAYNE W 
Rating:
5.0

Customer did not leave a comment.

donna p 
Rating:
5.0

Have free snacks and drinks.

scott g 
Rating:
5.0

Customer did not leave a comment.

Maria B 
Rating:
5.0

Customer did not leave a comment.

JAMIE B 
Rating:
5.0

Customer did not leave a comment.

CARL G 
Rating:
5.0

Customer did not leave a comment.

SARAH V 
Rating:
5.0

Customer did not leave a comment.

Jamie C 
Rating:
5.0

The customer service was Awesome.

eva j 
Rating:
3.0

Customer did not leave a comment.

Janet F 
Rating:
5.0

Customer did not leave a comment.

Walter H 
Rating:
5.0

The tam that helped me was extremly friendly, welcoming and made me felt valued. GREAT EXPERIENCE!

Brian S 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
1.0

The check engine light was on the entire time, I brought it back & they mentioned it was a gas cap issue. But then later came back on… happy I was able to make it where I needed to go.

Kassandra T 
Rating:
4.0

Customer did not leave a comment.

kenneth h 
Rating:
5.0

Fantastic staff and equipment!!!!

FRANK S 
Rating:
5.0

Customer did not leave a comment.

michael b 
Rating:
5.0

Customer did not leave a comment.

CHONDULA R 
Rating:
3.0

I felt it was deceiving that it states “$19.95 rentals” and when I went online… it quoted me $35 for my rental.. but then there’s all these fees taxed. My rental ended up being $100 which is a huge difference from $35…

Rosemarie T 
Rating:
3.0

Uhaul run out of a furniture store, customer service not the best.

Douglas W 
Rating:
5.0

Customer did not leave a comment.

Alicia D 
No reviews have been submitted for this location.

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