They were polite, professional, plenty of staff prepared to receive me quickly process me hooked up my trailer, and I was out. It was fast! Very efficient!
JEREMY J
Customer Reviews for Midwest Clearance Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer centered sign-out and sign in of rental. Will use them again if needed.
FREDERICK GMake surethat the tow dolly has tail lights and brake lights
JOHN GExcellent service even when any trailer is not available, they located the nearest location, and they make the reservation for me.
DELANO MI would love it if I could enter all of my payment information, and rent the trailer or tow dolly at a much earlier hour in the day...place doesn't open until 10am. When having to haul vehicles for family or friends, I'd prefer to start as early as possible in the day, like... before the birds start chirping LoL
LANCE SOnline pickup was awful and did not work and there was an hour wait on the phone to talk to someone. This put us two hours behind for our entire day. We were also asked to bring it back within six hours and asked for a discount which they said they would due to two hour wait to pickup and the fact we still returned it early per request. Very disappointed in the entire process.
earl fThey had what I needed when I needed it
ROGER BEverything went nice and smooth.
Clayton PThere is nothing to improve, the service by all of the employees was top notch
David HDriver side door has to be slammed multiple times before the ‘door open’ light goes off. The doors inner panel is loose so one has to lower the window manually, grab the metal part of the door to slam it.
JAWAD KThe truck was great --- the online experience to pick-up the truck was horrible. It was difficult to get the lock open --- I had to try it several times. The approval process after loading ID and my pic was too long. And all the pictures needed of the truck wouldn't load.
Mark CNice people and local! Fixed an in town issue turned out of town, and we’re awesome to work with. Thanks for the great service.
DAVID CHave someone to pull truck out also park it.
YOLANDA GSuper fast and easy drop-off overall. This is our second time returning a vehicle here, for this reason. No need to change a thing at this location.
JAMES Wservice is fast employees are very professional keep up the great service
DELANO MI was charged a 25 dollar cleaning fee and the truck was very dirty and muddy inside and out from the start. I took pictures before I drove off. Reported or to the location and was still charged.
Shannon MCrystal was pleasant Kind and knowledgeable
RITA Aservice was great customer service was professional and friendly, and facility was very clean
DELANO MQuick return very professional very satisfied. Thank you!
NORA AI received box truck with 9/16 of a tank of gas. When I went to return it, I stopped and added fuel hoping to get it back to 9/16 of a tank. Well I wound up getting it up to 3/4 of a tank. When I asked if I get compensated or credit, she said unfortunately not and thank you for the 3/4 tank of gas. Shitty business practices and I won’t use or recommend your company again. This is 2025. Every penny counts. Bye
JAMES MRented me a tow dolly that had rusted and non functioning tire ratchets. I drove the dolly back to Midwest Clearance and instead of giving me a new one, the man worked on it and got it ratchet down, but he could not lock it. He said UHaul main service said that would be fine. It was not a snug fit and I was told by the UHaul rep who I turned the equipment in that that should never have been driven like that. Second item was the dolly they gave me was a pivot dolly and I was never told that I could not back up with it. Because I had rented tow dolly's in the past, I never thought anything about it. I drove into a hotel parking lot that night and was trying to back out and was unable to. Because I had no idea and a female traveling alone in 24 degree icy weather, I called and Midwest for help. The woman who rented me the equipment said "You aren't supposed to back up with that dolly" I was shocked and terrified to hear that because now the only way out of my predicament was to unhook my car and the dolly and reposition the 100 pound equipment myself. When I asked why wasn't I told? She said, "That's how they are, I just Googled it, you should have known" I asked her if she realized the situation I was in? She basically said, sorry your out of luck! I hung up on her and got to work before I lost the last bit of daylight I had at 7pm, in freezing weather. I unhooked the equipment, drove the car off and hurt my back unhooking off the 100 pound dolly. Repositioned the truck and equipment so I was facing outward of the hotel parking lot and then proceeded to drive my car back up the ramp alone without help, restrapped the chains to the chassis and started to ratchet down the tire straps and neither side would engage. I was jn tears by this point because I could not get them to engage, just like before when I drove to Midwest and the man worked on for 15 minutes. A man came over and after spraying some WD40 on it and fiddling with was able to start them, but the left side still would not lock. He told me I shouldn't drive that like that!! When I dropped off my equipment, I was hit with another shock that I went over miles. I was never told this was by the mile. Apparently, the lady at Midwest put 50 miles down. If I drove from Midwest to my new home without stopping at the hotel for the night, hence an overnight rental, I would have exceeded the mileage. I was not able to directly move in and I still had to return the truck, she never bothered to ask or mention that to me. So $85 later!!! Don't ever rent from there.
PATRICIA CYou charged me for my estimated 14 miles when I first picked up the truck. Then when I returned it and the odometer showed I drove 15 miles you charged me for another 15 miles….so I paid for 29 miles even though I only drove 15. This needs to be corrected.
Daniel CGreat service
DELANO MWhen I picked up the truck, it was on empty and I paid for 100 miles and didn’t use them all and didn’t get reimbursed for the mileage that I didn’t use
TYRONE RAn enclosure during weather for the after hours lock set.
Lenroy JNothing
STACY BCheck the tire tread… had a blow out during our trip.. roadside assistance was awesome. Very quick to respond.
MICHAEL SLess hold amount on cards; folks are out here just trying to get by!!
KYRA AGood experience
CARL LI got message day after I rented truck saying it was late and needed returned. I returned it within 3 hours from time I got it.
LINDA TVery quick to check out/ return a trailer. Great staff!
DAVID VFantastic customer service, easy turn in key for truck as well
ELISABETH OEverything was great.
LELON S~Thank you for the A+ Customer Service to the U-Haul Team!
MELISSA NExcellent customer service. They were helpful and provided quick service
MICHAEL REasy reservation online, friendly staff at Midwest Clearance Center, truck in great shape, easy after hours turn-in process. Great experience overall!
RICHARD KPeople were friendly
TERRENCE RThis was the best experience I ever had. The lady was very respectful, fast, and efficient. The best place to go if you need a uhaul.
Dennis GExcellent service and the staff was very nice and knowledgeable.
REGINALD DChrystal was great to work with1
Russell BExcellent customer service great quality equipment
JERAD GThe agent was very pleasant and efficient. A great experience.
MARY LKeep up the excellent work
DELANO MQuick Check out. Very helpful and thorough would definitely rent there again.
Paul WI did get shuffled to two other locations because the equipment or desired times were not available but the overall experience was good
MICHAEL OAwesome
KENNETH WGreat hours of operation and the staff is helpful
ANDREW HTop notch rental has no answering service very seldom answer phone when I call. I used a different u haul. Because of that.
WAYNE MEverything went smoothly for me!
STEVE EThese folks are phenomenal - friendly, efficient, easy to work with, accommodating. I have rented from four other locations in the area and Midwest Clearance Center is by far the best. I rent trailers a dozen times a year for our nonprofit, and I have now switched all of my U-Haul business over to them.
Michael HThis branch was very helpful when our private trailer failed and we needed a rental with no notice! It worked out great and kept our trip on-track! Thank you!
Kieth O