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JASON S
Customer Reviews for Midwest Clearance Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! Service was excellent!
DEXTER WEverything went like clockwork, the vehicle was just what I needed to grab a furniture purchase in town.
MARK JWe rented the uhaul on Friday evening to move furniture to a family member. No one walked with us to pre inspect the uhaul and we were told to look for marking on the outside of the uhaul. Never was it mentioned for us to inspect the cargo section of the truck. When returning the truck I was told there was dirt in the cargo section of the truck. One guy walked me over and showed me the dirt while the lady stood there with the blower ready to blow the dirt from the truck. They questioned me and I told them we only moved furniture. We didn’t notice the dirt because someone loaded and unloaded the truck for us. We are of age and are unable to lift heavy items. They did believe me but to have to be questioned and have to explained was stressful. If we had been told to inspect the inside cargo or someone walked with us to make sure of condition of the truck this would have been noticed. Also this mean someone did not check the truck before when the previous users used the truck to notice the dirt. My advice is regardless of being busy with the number of customers please have someone walk with customers to inspect the truck prior and upon returning. Thank you for believing me.
MELODY MEverything was well and professional
KENYA Wfront window was filthy no washer fluid also panel kept saying rear doors open
LAURINDA SThe staff at Midwest Clearance Center is excellent. They were friendly and helpful, both at pick-up and return.
Veronica WCustomer service contact at this location was wonderful! They explained things to me in a helpful and calm manner. They helped me through the technical portion of using the app to submit id. They hooked up the trailer and did a great job! They did an inspection with me and answered all my questions. I will definitely be back! Thanks!
ANTHONY STHIS IS THE BEST PLACE TO GET A U-HAUL!!!!!!!!!!!
Midwest CNothing
CHAD PThe friendly staff greeted me as soon as I walked through the door. After a short time I was on my way out with the trailer I rented. I was delayed at work and again in traffic, the staff was kind and understanding, they did not charge me an extra day like the other place did. Highly recommended, I will use Midwest Clearances Furniture again for my U-Haul needs. Thank you.
LAWRENCE RThe app is not very user friendly.
JOHN DThe lock was melted couldn’t lock my things up also the engine light was on the truck and I feel truly over charged and I didn’t get the truck I wanted 0/10 experience won’t be returning to this location
CHYANNE SGreat customer service! Fast and efficient.
KATHY MEverything through app, wanted to pay in person. Not enough staff. Should have informed that 4 minutes late kicks out reservation. Delayed me 30 minutes on 24/7 pickup. Customer service was helpful when I called uhaul
PAUL SNothing.
IVAN GVery well maintained and friendly.
Gregory WI honestly felt like the truck was going to fall apart at any point in time. When I engaged the brakes it let out a weird screeching noise and when I would accelerate in first gear it would also let out a weird screeching noise. I specifically remember telling the guy that I needed the truck for 24 hours and I got a message saying that I had been late for drop off after 6 hours. The reservation I made was for 6 hours but I didn’t mean for it to be six hours hence me telling the guy that checked the keys out to me that I needed the truck for twenty four hours. Staff were extremely friendly and helpful but I feel like all in all I’ve learned my lesson.
JOEL OOffer free massages at the door while you wait. Maybe put a mini fr
Midwest COver the phone customer service needs serious attention. I called a booked a truck and trailer with a roughly $350 estimate. I was then called and said I couldn’t have what I booked and had to change it and was told it would be the same price. By the end of it I spent over $800 for something I was quoted less than $400 for. I understand people make mistakes but your people need to know what truck and trailer combos they can and can’t do and communicate that before proceeding. Overall it was a decent experience but the price change last minute is ridiculous and if I could have gone a different route I definitely would have
CAMERON EYou are doing well.
SHONDREA MThey were many dashboard lights on, including check engine. And you had to mash the breaks to get it to stop. I did know that it needed to be serviced before I took it but was told it was safe to drive.
Kristi MIncredibly easy and convenient location. Staff are always very friendly and helpful.
WALTER HNothing
LINDA KI enjoyed meeting Ashley very nice person with a great personality. Enjoy talking to her.
DEANA MVery nice and clean and great service
Rachel SGreat place to rent from. Always has equipment needed and great staff to work with!!
Kevin GThe only thing might be an explanation on how to adjust the side mirrors.
DAWN HOnly problem was wrong it was a funny smell inside the truck. Besides that everything was fine. I thank you for your service.
Gwendolyn WThey were polite, professional, plenty of staff prepared to receive me quickly process me hooked up my trailer, and I was out. It was fast! Very efficient!
JEREMY JCustomer centered sign-out and sign in of rental. Will use them again if needed.
FREDERICK GMake surethat the tow dolly has tail lights and brake lights
JOHN GExcellent service even when any trailer is not available, they located the nearest location, and they make the reservation for me.
DELANO MI would love it if I could enter all of my payment information, and rent the trailer or tow dolly at a much earlier hour in the day...place doesn't open until 10am. When having to haul vehicles for family or friends, I'd prefer to start as early as possible in the day, like... before the birds start chirping LoL
LANCE SOnline pickup was awful and did not work and there was an hour wait on the phone to talk to someone. This put us two hours behind for our entire day. We were also asked to bring it back within six hours and asked for a discount which they said they would due to two hour wait to pickup and the fact we still returned it early per request. Very disappointed in the entire process.
earl fThey had what I needed when I needed it
ROGER BEverything went nice and smooth.
Clayton PThere is nothing to improve, the service by all of the employees was top notch
David HDriver side door has to be slammed multiple times before the ‘door open’ light goes off. The doors inner panel is loose so one has to lower the window manually, grab the metal part of the door to slam it.
JAWAD KThe truck was great --- the online experience to pick-up the truck was horrible. It was difficult to get the lock open --- I had to try it several times. The approval process after loading ID and my pic was too long. And all the pictures needed of the truck wouldn't load.
Mark CNice people and local! Fixed an in town issue turned out of town, and we’re awesome to work with. Thanks for the great service.
DAVID CHave someone to pull truck out also park it.
YOLANDA GSuper fast and easy drop-off overall. This is our second time returning a vehicle here, for this reason. No need to change a thing at this location.
JAMES W