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THOMAS M
Customer Reviews for Midwest Electronics LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and convenient .. would definitely recommend and will do business with them again.
BRADLEY SThe guy at this location repeatedly charges for equipment that was returned. Then you have to spend hours on the phone trying to get a credit. Once you do get a credit, you dont get an updated receipt. And in the app it doesnt tell you that you were charged extra, the amount just dont add up, so you HAVE to call to inquire. Uhaul is a fucking joke
NICHOLAS TWhoever it was that helped us was super helpful, everything went super smooth, and exactly as described.
CHRISTOPHER DA quite smooth transaction.
TODD ABe careful not to mention a problem with the price or equipment because the person getting you checked out will tell you that you have been "bitching since you came in, just go and get a truck somewhere else",
JODI PClose this location or replace the manager
NICHOLAS TEverything was great
LAWRENCE KCheck the vehicle thoroughly before renting out from hood being latched securely to the mirrors being tightened so they don't move. Also, make sure vehicle drives good.
RAWN FTim Downs made this transaction so simple on my part. Very happy with my experience with his customer service and his clean the truck was. I mean, this thing looked brand new! 10/10 I will be returning to this location!
KYLE GThere was no key in lock box. No one was there. We had to wait
Bruce BGo U-Haul
JAMES MVery satisfied!
MARK NThe pick up was very confusing with trucks in a different location…had to find it and then go back to get the key…lock combination was not provided…I lost like an hour messing around in 90+ degree heat. Not a great experience
Timothy TVery easy, in and out. Would definitely recommend this location and I will use it again.
LAWRENCE KGoing to where trucks are parked to do phone check in then have to cross back over to actual business location to get key is a hassle due to having to go around the block then cross in heavy traffic
Selma EAlways a great experience here for years now!
ANDREW CWe had a hard time with drop-off. the U-Haul system doesn't seem to know when a lot is full. We went to a location that was full and then was redirected to the above location. The office was closed so we had no interaction with anyone so the above question is N/A. The lot entrance was tight to get in but all went well.
ROBERT AGreat moving experience with UHaul Michigan Boulevard, Michigan City, IN 46360
MARY MPut the stuff I payed for in the truck it’s a bummer when I get to the truck and had ordered a furniture dolly and a dolly and 1/2 dozen moving blankets and not one thing is in there even though I payed for it. It feels like o was robbed in broad daylight
Quenten KGreat U-haul dealer always trying to make rental happen. Willing to work with your schedule and be there for you.
STEVEN MHe was with a customer. Didn't check the truck. Told me to put the keys in the Dropbox. I better not be billed for anything further.
Laura BIt was an easy rental process, I will use this location again when needed.
Warren ZLet them know that they should come inside the office versus phone pickup
Selma EHad a great experience! Friendly, caring staff! Would highly recommend using this location
MELINDA MNot a thing
RENNE SPrice doubled, $36 to $75 for 5 hour service! TELL THE FULL PRICE RIGHT AWAY!!!
JULIA RGreat experience! Definitely will recommend this for anyone interested
REMONDE AService was great. Availability was no problem. This was my 2nd rental. I have no complaints at all.
ADRINNE LReservation was done online, and when I arrived, everything was ready. The employer, was very helpful and friendly. I would recommend this place to family and friends.
Margella WEquipment was easy accessible and clean. They also had 10/10 customer service!!!!
Krystin SThe apparent manager was absent, unhelpful, rude and unprofessional, and used my personal information to send an insulting message. Go anywhere else for a rental.
Paul EGreat customer service from the rental property. Tim was very helpful and answered all questions. Equipment was clean and easy to access! 10/10
KRYSTIN SGood service and nice man who help me. Go check him out if you need a truck.
Lillian WGreat customer service from the company that is handling the delivery process and very helpful in getting us through the process Thanks Tim D
eric rMake more dealers like this one.
thomas kGuy was a creep and a jerk
Jennifer MNo clear drop off box was told truck locked when it wasn’t will never use again and I need to use this service again soon but not here. The location is bad also had to back up on a main road to make the tiny turn into the parking lot. Not happy at all!!
SHERYL MThe best customer service!
Scott RWas told I could tow a 2 5/16 coupler hitch with the 2” ball hitch that is on all the uhauls, was also told I could tow 7k pounds with the 10’ that has a 6k towing capacity
Mallory WOne of the best experiences we have had with UHAUL this is a 5 star dealer!
Alonzo FYour trucks need air ride. There way still bouncey
Paul JFast and efficient check-in / check-out process, excellent customer service. Thank you!
Robert TAlways perfect
John BSpent more than 20min trying to connect using app to finish the rental process, sending copies of drivers license, having someone call my spouse to verify me, then calling support because the app didn’t show which lock to try and open to get key to van as well as the missing code to unlock the pad lock to get key to get van. More of this should b allowed to be done days in advance as opposed to the day of rental.
Jim Meverything always perfect from this location.
John BAmazed at the advancements in technology with rentals these days….so much easier and eases the worry of keeping rental documents at hand….hands down my choice for future rentals…..and the manager in charge of this location is beyond reproach…..
Linda PSo easy! Great people!!
Joseph FKeep the level of care the same at all Uhaul rental properties .
Dominic GI pulled into the main parking lot. The guy came out said he scanned in the trailer has checked in and told me to park across the street which I did next to the other trailers. And then, every other day I was getting emails from U-Haul claiming I didn’t return the trailer. I had to call customer service four times to attempt to rectify. Finally, they claim they see it checked in but the other location in Michigan City on Franklin Street tells me they can’t find it. Miserable experience.
matt kWas great !
Paul BAlready excellent
Eddie WOwner was very friendly and polite. Would highly recommend this location for rentals.
Carl GGreat experience
Michael M