Did not have moving blankets I had requested and reserved. The pickup location changed at the last minuteJeff O.
Customer Reviews for Miedemas Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Peter B.
Customer did not leave a comment.David D.
Customer did not leave a comment.Michael S.
Excellent staff and locationMalcolm M.
Customer did not leave a comment.Michelle W.
Kayla is great and helpfulMelissa K.
Customer did not leave a comment.Martin S.
Kayla Clowes was fantastic and so extremely helpful! She made this a wonderful experience, and we would use this service again 100% because of her.George A.
Always Excellent service at this locationwendell B.
Customer did not leave a comment.Robert J.
I dropped off after hours and the website was horrible. Little to no information, no confirmation (even still 2 days later nothing) no indication as to where to leave the vehicle, nothing. Was also NOT returned my deposit at all. I have been trying t contact uhaul for 3 days by phone AND email and no one will return any information. I will never be using these services again and will be steering everyone away from them as well.Megan A.
Customer did not leave a comment.Peter D.
Customer did not leave a comment.Kasin G.
the only thing i can think of would be to have more trailer selection, but i completely understand that you are at the mercy of what gets dropped to your location. I'm always more than satisfied coming to you for my rental needs. I don't even bother looking at other locations since my first visit to you.WAYNE M.
There was no problem at all with the location or staff, however that location was 60kms away from my original location and I was told less than 20 hours before my pickup that I would get a 15" instead of a 20" and that I would need to drive 60kms in rush hour to go pick up my truck... extent of the apology, "do you want it or not...? Absolutely horrible experience, left with no choice at last minute, felt like I had to ask for other options (no real help was provided to diminish the hassle). I was the most frustrated I've been in years, I lost 3-4 hours on the phone with them with no help, and that's me speaking 4 days after the ordeal when I cooled off. It was pretty much an absolute nightmare but because you have no options left with less than a day to turn around you feel forced to continue with them. So, to summarize, I got the wrong size truck (I had to throw out lots of stuff cause I couldn't fit them in), wrong location (by 60kms difference!!!!!!!!!!!), wrong time (was suppose to pick up at 9am beside my place but picked up 60kms away at 10h30am), and ordered 20 blankets (I got none)!!! Customer service on the phone (5 different people) were borderline uninterested in helping further and left me multiple times with the option "are you taking it or not?". I would love to hear from U-Haul if this is suppose to be acceptable?Alexandre P.
Customer did not leave a comment.ANASTASIA P.
Customer did not leave a comment.Melissa K.
Customer did not leave a comment.Dene S.
Customer did not leave a comment.letoya D.
The people at this location were extremely friendly and helpful. There had been incorrect dates booked (I was too busy moving to go back and see if this was my mistake or a system error) but these folks fixed up everything for me quickly and easily. The correct truck was there and I was able to grab it at the end of day the day before I'd booked it which saved me having to do it first thing on the day of the move. I cannot say enough nice things about this location at the people at it. Well done!Deon Q.
Customer did not leave a comment.ANN H.
Freindly and very helpfull in my hauling needs...mark S.
Very friendly and helpful staffLawrence B.
Customer did not leave a comment.Robert M.
Very kind helpful staff. I'll definitely be renting here in the future. Excellent representation of your brand! I was given tips, and extra info on what vehicles could be available in the future. Very helpful.Wayne M.
Great service. Thanks again!MATHEW C.
Customer did not leave a comment.Sean E.
Customer did not leave a comment.NEIL H.
Customer did not leave a comment.Oliver M.
Customer did not leave a comment.BOB K.
Customer did not leave a comment.JAMESH G.
The staff was very personable and quick. Also helpful. However, I could not open the back door to the trailer. It was frozen with snow and ice. It took my 30 minutes to pour hot water on it to finally get it open. This was a waste of my time and it should not be my responsibility.Beverley O.
Customer did not leave a comment.Dean H.
Very happy, communication was excellent. Will use again. Thanks ClaytonClayton H.
Customer did not leave a comment.Kris M.
Customer did not leave a comment.TREVORJ G.
I rented a trailer and the customer service for both gentlemen were outstanding at this location.Tony R.
Great service, friendly staff & good quality for money. Thank you!Sadie L.
Customer did not leave a comment.JOHNEDWARD P.
Dealing locally was better because the landline was much clearer to understand. My contact locally was excellent couldn't do enough.HOWARDD H.
Great customer service. Fast and friendly.GEOFFREYDUANE W.
Dealer had the truck all warmed up, was checking the windshield washer level upon my arrival. In and out in 5 minutes. Would highly recommend this dealer.Brian C.
The gentleman was very great at customer serviceANNA L.
Great service. No problemsBrian B.
Customer did not leave a comment.Joe L.
Customer did not leave a comment.AARON G.
Outstanding customer service!!!!Marina W.
Clean the windshield.SUSANE F.
Customer did not leave a comment.Felicia C.
The lady who helped us was friendly and helpful. A mechanic at the ship this uHaul is based out of was quite reckelsss though. He was operating an older truck that did not have working breaks, and came inches away from the edge of our $80k truck. In a large parking lot there was no reason for him to be so close to hitting us. Foe that reason alone I can't say I would recommend this location to a friend when other close by options exist.ANNA V.
Customer did not leave a comment.Mark J.
Customer did not leave a comment.GARYD S.
Excellent service!Alexander E.
I had a great experience here. I didn't see anything that needed improvement. Awesome people too.Lee W.
Customer did not leave a comment.HOWARD V.
Customer did not leave a comment.MICHAEL S.
Outstanding customer service all round.GRAHAM M.
Customer did not leave a comment.Joseph Z.
You can't improve on perfectPhilip B.
The cup holders inside the cab were really dirty, but besides that not bad. The girl at the location was SUPER helpful! The combination wasn't working so she broke into the box for us to get the key.Matt K.
Customer did not leave a comment.Muzaffar A.
Easy transaction, staff was helpful and made the moving day easy.AARONR G.
Customer did not leave a comment.Petr V.
The customer service rep when dropping off the truck was amazing! She went above and beyond to ensure we had a great experience with U-HaulKent J.
Best truck renting experience every Staff very good at her job PleasantDENISECHERYL E.
Customer did not leave a comment.david W.
Overbooked, I really don't know the young ladies name, but she 100% went above and beyond to help rectify the situation, then when my plans changes was so accommodating. The overbooking was a complete shock to me, I felt high and dry! But she totally took things in her stride and fixed everything for me! It actually worked out better in the long run! I cannot praise her enough for taking the time, giving out her personal cell phone, coming back to work with her young son, coming in earlier the next day, all for customer satisfaction. This is the type of customer service any customer would be blown away by. If there is some kind of uhaul award, this young day 100% deserves this award. Pay raise, employee of the month, all of it! I really felt she was sincere, apologetic, and went above and beyond my furthest expectations. I will be recommendation for this location and uhaul to all my friends for all their future needs. Will use again! 5 stars to this employee!Graham H.
Customer did not leave a comment.Kirsten R.
Customer did not leave a comment.Tony R.
I was told the fuel tank was half full but it wasn't. I should have told them but was in a hurry. I booked a 15' truck in April for the moving in end of June. U-Haul dropped it down to a 10 footer the day before my moving. Not too impressed with the way their booking system works as they never honour the original reservation.Dinu A.
Carry more U-Haul supplies as in the Brampton store. eg. Rented truck in Orangeville but still had to drive to Brampton to pick up a special box that wasn't in stock (due to space) in Orangeville.KATHY L.
Customer did not leave a comment.Maria B.
Customer did not leave a comment.DAVIDJ S.
Customer did not leave a comment.Andrew R.
Customer did not leave a comment.kathy A.
Friendly, competent people, I will be using them again.Patrick K.
The truck bed was not swept before we Received the truck. There was glitter everywhere which in now all over everything we moved.BRANDONPAUL S.
Great customer service! I forgot to do the mobile check in so it should have taken longer but the gentleman was quick and friendly. Everything was ready to go when we got there. Great experience from start to finish. Great rates too!KRISTINE H.
Everything seems to be great Recommendation: -Eliminate the charge for per km on your vehicles, should be unlimited -Have a larger closed trailer. Your current closed trailer is 6' x 12' Perhaps have on hand a 8' x12 and a 10' x 16'ANGELO F.
Customer did not leave a comment.TRAIROBERT W M.
Nothing to improve at this location. Excellent service by courteous staff..john M.
Overall disappointment with the fact that I was sent to Orangeville to pick up the truck. I booked it for Newmarket. The gentleman in Orangeville was a great guy and I'd deal with him any time.Chad M.
It was fine. Dropped off after hours. Lot was not too crowdedANDREW R.
Customer did not leave a comment.Christina R.
Convenient location right on Highway 10 in Orangeville. Helpful friendly staff got us quickly on the road. Will be back again for our next rental.Neil M.
Keep up the great Service ! You guys are AwesomeDesmond S.
Picking up the truck and dropping it off was way to much of a hastle. The app and site is difficult to figure out what to do i was stuck on hold for 45 minutes both picking up and dropping off the truck because the app and stuff would not work. I will not be using uhaul againDennis S.
Customer did not leave a comment.Mark D.
Very professional, friendly and competent. Smooth process from quote to booking to pick up and return.mark O.
Kayla was so pleasant to deal with!!! Great Customer Service!! Many thanks Kayla!!!KIMBERLEYA M.
Customer did not leave a comment.CHRISTOPHERI W.
Customer did not leave a comment.Jeffrey B.
Excellent customer service!! Very nice people!!mary C.
Customer did not leave a comment.Marco T.
Customer did not leave a comment.Cameron T.
Customer did not leave a comment.ROBERT J.
Customer did not leave a comment.Robert V.