Customer Reviews for Mighty Mini Storage
(U-Haul Neighborhood Dealer)

641 reviews

8115 E Brainerd Rd Ste 100   Chattanooga, TN 37421

(423) 822-5708

Location Hours

  • Mon: 8 am - 5 pm
  • Tue-Wed: 8 am - 12 pm
  • Thur: 8 am - 5 pm
  • Fri-Sat: 8 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 6/19/2021: 8:00 am - 5:00 pm

Services at this Location:

Contact Us

(423) 822-5708

8115 E Brainerd Rd Ste 100
Chattanooga, TN 37421

Services at this Location:

Location Hours

  • Mon: 8 am - 5 pm
  • Tue-Wed: 8 am - 12 pm
  • Thur: 8 am - 5 pm
  • Fri-Sat: 8 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 6/19/2021: 8:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

very friendly and clean facility with clean equipment.

Caleb M. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

The van needed a good sweep but it was okay. The guy who rented me the van was very cute and friendly. Would have like dot ask him out on a date but he is probably straight.

Domingo P. 
Rating:
3.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Thank you so much for the speedy compassionate service! Thank you for all the help during the rental process !

CRYSTAL L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Tara O. 
Rating:
5.0

Excellent and prompt service.

Gordon R. 
Rating:
5.0

I had to go to 3 different places to pick up this rental. It wasn't where I was told it would be. Don't think I'll use U haul again. It has been a reoccurring theme.

Ramona A. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
3.0

Customer did not leave a comment.

Melanie M. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

The person helping was knowledgeable and helpful. This made up for the fact that your web site allowed me to reserve a storage unit when none were available.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Absolutely the best rental experience to date. Straight forward, minimum paperwork and I didn't feel like i had to sign my life away.

Jerry B. 
Rating:
4.0

Customer did not leave a comment.

Renee Y. 
Rating:
5.0

N/A

Jessica W. 
Rating:
5.0

Don't book your reservation on line call in to book your reservation to make sure the location has all the equipment you need we was missing a few things that was confirmed in our order but luckily it was left on the truck from a previous renter so all went well

Darryl E. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
4.0

The drop off was easy. I did not receive confirmation that I dropped off the trailer. I received a call on Friday that I still had the trailer. I spoke with the caller who toke the details of my return. He said he would follow up with me. After several hours I called Mighty Mini in which the representative stated he updated my file and marked it as returned. He did not know why it did not indicated he had the trailer. The recorded reflects I returned it on Friday at 9:00am. I brought it there on Monday February 15 at 2:30.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

HANNAH M. 
Rating:
5.0

Have used them before. Great place

PATRICK E. 
Rating:
5.0

Customer did not leave a comment.

ROY A. 
Rating:
5.0

Customer did not leave a comment.

Dan G. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Evan H. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
2.0

The truck ran rough sounding. It had a well used feel and I had to snap on the plastic light housing in the box so I wouldn't get blamed for breaking what was already falling down. The attendant did a lot of complaining about his job responsibilities and customers to me in an attempt to make small talk. That's confusing since it's the paying customers they keep him employed. One good takeaway was the lack of a dolly in the truck. It was nice to not have a piece of equipment that I didn't need, taking up valuable space in the box. I'm. It not sure if this was intentional or not. Every other time it's been there.

DaRon A. 
Rating:
4.0

Inspection and working knowledge of the truck.

Howard N. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
2.0

Whole thing stinks

NICHOLAS J. 
Rating:
5.0

Everything went perfect. Customer service was great!! Thank you

RITA R. 
Rating:
5.0

Customer did not leave a comment.

Willard C. 
Rating:
4.0

Customer did not leave a comment.

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
3.0

I was overcharged snd im not sure why. I had it two days (van) and total was charged $180! I am not happy with this at all.

callie H. 
Rating:
3.0

GPS was a little off, not your fault though, staff was great and check in was very easy.

Valencia D. 
Rating:
5.0

Customer did not leave a comment.

Gloria P. 
Rating:
5.0

Customer did not leave a comment.

KELLY F. 
Rating:
3.0

Very hard to find. No signage

Roban E. 
Rating:
2.0

Business was closed unexpectedly outside of business hours with no call forwarding or voicemail available about what could be expected. The return app was glitching, so it would have been helpful to have more information posted about alternatives to avoid missing a return deadline.

Magan S. 
Rating:
5.0

Customer did not leave a comment.

Sharon C. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
4.0

The price quoted online was $127, but I was asked to pay $142 without any explanation. Not happy about the inconsistency.

Samantha D. 
Rating:
2.0

The employees seemed less than pleased to be working or dealing with customers. Both people I encountered acted like I was a burden for walking in the door.

Anna D. 
Rating:
4.0

Customer did not leave a comment.

Dean O. 
Rating:
4.0

If the customer is doing a round trip offer a lower mileage rate...also possible rental rate if they are doing an out of town trip.

DAWN F. 
Rating:
1.0

The key left for me in box 2 was the wrong one. Spent 30 minutes on hold with customer services while then movers were waiting on me

Erin B. 
Rating:
5.0

Customer did not leave a comment.

Janet Z. 
Rating:
3.0

This location is entirely to Small to handle all the trucks. You can't hardly move or have a place to park even when you are there to rent.

ralph S. 
Rating:
5.0

Customer did not leave a comment.

Don A. 
Rating:
1.0

The entire experience was terrible. Even though I confirmed that my truck was indeed available despite the automated Uhaul message that it wasn't, I was still directed to go to a location 1/2 an hour away. Even though I reserved moving blankets and an appliance dolly neither was available. I challenged the charges when returning the truck and I still haven't received a phone call back. This morning I received a bill with these charges still on there. Please have someone call me.. 4236197559

Jamey S. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
1.0

I will never use uhaul again. Ever. First and only time. You overcharged. You did not have the items I requested. You changed the pick up/drop off location and I had to wait an hour to get my truck because your stupid app did not work. Over it.

James L. 
Rating:
2.0

Parking needs to be provided on site

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
3.0

The only issue I have is the difficulty of getting in and out of the location, but that's not the fault of the location. It's a poorly designed intersection and could be remedied by allowing a cut-through to the Walmart lot.

John H. 
Rating:
4.0

Bigger Sign by the Road.

Mack W. 
Rating:
5.0

Minor, but dropped off after hours, but used before. Parking kind of tight, not easy to drop off when no one there

Aaron H. 
Rating:
5.0

The only issue I had was the UHaul app. It had several problems that really need to be fixed. I ended up having to go inside the office when I got there to get it all fixed. Josh was very helpful and had me going in no time.

Randy N. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
4.0

My only suggestion is use anti skid strips on motorcycle trailers and there is no way to stay firm hole loading a bike. As I ended up dumping my bike once in trailer due to slippery floor causing$800.00 in damage to my Harley

jerry R. 
Rating:
4.0

The inside of the vehicle was dirty. Otherwise everything else was good.

Monty H. 
Rating:
5.0

Customer did not leave a comment.

Jerry K. 
Rating:
5.0

Dustin was awesome, kind curtious and went above and beyond to make my experience wonderful. You need more people o like him. He deserves a raise for sure!

William M. 
Rating:
4.0

Truck Share: Uhaul needs to disclose all of the information that will be needed at the time of pick-up using the “truck share” program. Also, Uhaul needs to give more notice when the location needed for pick up doesn't have the truck size that was rented online and changed my pickup location. I rented a 10ft online more than a week in advance from my closest dealer but 4 days before my scheduled pick up I was notified that my pickup location had changed. The location had changed and my truck size had changed to a 15ft, which was too big. I chose the size and location for a reason, need and flexible pick-up hours. Anyway, after I accepted I had no other options I chose Truck Share. I chose this because this new location did not open until 8:00am which did not meet my schedule needs. I was told by a Uhaul customer rep that all I would need was my contract number to complete the Truck Share process, way wrong! I needed a verification code sent by email that morning to my email that I could not access with my phone because this was even disclosed, didn't know I would need a “code”. Also, I had to have 2 additional phone contacts to be called at the time of pickup.....chances are low 2 people will pick an unknown phone call. I got lucky. So, I had to call Uhaul and keep someone on the phone with me for 1hr and 15 minutes to get through this process in order to complete the pickup. Ridiculous, for a process that should only take 10 minutes!!!!!! Please prepare your customers for all the information they are going to need. Also, if it had not been for my wife stopping by our local original location who saw there was a 10ft available at our new location I would have been stuck with a truck too big. Finally, after forcing/getting the truck size we originally asked for and completing the “truck wait then share” our move went smoothly. Feel free to contact me at my email address on file . Robbie Burgess

Robert B. 
Rating:
3.0

Customer did not leave a comment.

LORRAINE P. 
Rating:
5.0

Super nice gentleman behind the counter super friendly even though it was early in the morning he was still very friendly.

Gina T. 
Rating:
5.0

Josh provided excellent customer service. Moving is stressful but Josh met me at the door with a welcoming smile, he answered all of my questions, sanitized my truck, and he got me in and out quickly which enabled me to get on with my day...greatly appreciated! Josh is a very pleasant and professional young man and his customer service skills are excellent. Thank you!

Sharon C. 
Rating:
3.0

I was unable to check in when promised because keys were not in lock box. Chat function was very friendly, but unable to resolve problem. I had to return later to pick up truck.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY R. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

They were awesome!!!! I would recommend anybody to them!!!

Eric R. 
Rating:
3.0

This location was fine. However, as I can not recommend someone use UHaul, I cannot recommend this location.

JOSHUA M. 
Rating:
2.0

A very very small hole-in-the-wall place. Very very little inventory to choose from. The assistant was very helpful.

Robert Y. 
Rating:
5.0

Customer did not leave a comment.

SHARON C. 
Rating:
5.0

Dustin was wonderful. We found ourselves in predicament and he came though like a super hero. Thanks a bunch. She is still talking about your shoes??

Brandy K. 
Rating:
4.0

Customer did not leave a comment.

Troy M. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Dominique C. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMEDZAKI N. 
Rating:
3.0

No point in doing truck share in attempt to do contactless pick up.

Charles W. 
Rating:
4.0

Customer did not leave a comment.

Frederick W. 
Rating:
2.0

Uhaul app would not find my order, though I made an account. Uhaul website wouldn't find my location, though location was enabled. The gas tank was on empty at pickup. The dolly and moving blankets requested were not loaded in truck, though rental facility comped them. Heather from Uhaul was very helpful, personable, and knowledgeable. I appreciate her help tremendously.

Emily H. 
Rating:
5.0

Customer did not leave a comment.

Alvin I. 
Rating:
3.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

Customer did not leave a comment.

Shaun M. 
Rating:
1.0

My card was run atleast 3 times then they made me go to an atm when i got back with cash he handed me the keys we did nonpaperwork i was told it would be free. Since they dounle booked my truck no one called me i seen the email and realized they didnt have the truck. The truck i was give was full of mulch and dirt. I see mow that i was charged.

Mercedies A. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

his location was very friendly and willing to answer all questions we had. To me, there are no improvements needed. Just keep doing what they are doing.

Larry H. 
Rating:
5.0

Great friendly people and customer service! Easy quick rental and return. 1st Class! ??

MARCUS J. 
Rating:
4.0

Great location

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
5.0

Excellent

Stephanie M. 
Rating:
1.0

Have cleaner interior. Check for bugs on the dash.

Raymond C. 
Rating:
5.0

They made drop off a breeze.

Joel S. 
Rating:
2.0

Number one the facility was never open when it was supposed to be I had to replace four new tires for my vehicle from running over Nails in your parking lot behind. Building that's why this survey

COLTON M.  |  Overall Experience 
Rating:
5.0

Excellent facilities...great costumer service...

WANDA P.  |  Overall Experience 
Rating:
1.0

Could not reach anyone by phone to confirm the unit. Not sure if this business is open or closed for business. Chose another place.

Doug W.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top