When a customer reserves a vehicle at least 10 days out, U-Haul needs to make sure that specific vehicle is at that location come rental time. Not a different vehicle. I had reserved a 10ft truck for my move and got a call the day before I was to pick it up saying it wasn’t available at the location. The associate told me there was a bigger vehicle at a different location. I asked her if I’d then be reimbursed for the mileage going to a further location. She proceeded to tell me no and then said I was lucky she was able to find another vehicle at all. Apparently this is a busy time in Chattanooga. Hence why I reserved my truck early. Because I didn’t have time to go looking for another truck, I was given a 15ft truck instead of my 10ft rental. Much more than I needed. I agreed to it. On the day I was to pick up my truck, I discovered that I not only didn’t get the 10ft truck or now even the 15ft truck but a 20 ft truck!! This made things much more difficult due to the places I was picking up and dropping off the items to be moved. In my opinion when someone orders a certain vehicle that vehicle needs to be made available for them at the location they requested it from. I didn’t need the hassle and I won’t be using U-Haul in the future as this is the 2nd screw up through U-Haul in a 45 day period.
DAVID L
Mighty Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chattanooga, TN 37421
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Customer Reviews
- 4.0 Average Customer Rating
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Really old, dirty looking location. They have many old rusting storage units that are not clean, and several U-Haul trucks parked in narrow openings between the rows of storage units. You have to drive over a hill on a poorly maintained and bumpy roadway alongside multiple rows of storage units in order to get to their U-Haul trailer lot in the very back. While the person who checked me in and handled my return was professional and courteous, I will never use this location again for any U-Haul rentals or returns. It just feels old, is poorly maintained, and not particularly safe.
Herbert NThe employee communicated well, have an understanding of their job roles and provided great customer service. Check out service was in a prompt manner.
Kausiwa YGreat service and the people are very helpful.
GEORGE WKeep up the good service.
Brendadine C