Customer Reviews for Migson Public Storage
(U-Haul Neighborhood Dealer)

1,405 reviews

1011 Sarnia Rd   London, ON N6H5J9

(519) 471-3718

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(519) 471-3718

1011 Sarnia Rd
London, ON N6H5J9

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lyne B. 
Rating:
5.0

Customer did not leave a comment.

Johannes S. 
Rating:
5.0

You have nice staff and everything good

Nabeel K. 
Rating:
5.0

Customer did not leave a comment.

Jesse R. 
Rating:
5.0

Customer did not leave a comment.

Rocco S. 
Rating:
5.0

Linda is a super-personable employee. (The truck did the job.)

Tim C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
1.0

Apparently this is not a drop off location. I went to drop my u-haul off around 4:30 on Sunday to which the place was closed so I kept the keys in the mail box. I receive a call the next day from a very rude hostile lady around 6:20pm to which she was threatening me basically to come and pick up the truck or else…. She eventually hung up on my face before I could get a word in.

Ali F. 
Rating:
5.0

Customer did not leave a comment.

Musiliu M. 
Rating:
4.0

Customer did not leave a comment.

Malcolm U. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
1.0

They charge a lot

Younes S. 
Rating:
5.0

Always great from this location

Kevin G. 
Rating:
3.0

Vehicle was muddy inside.

ADNAN O. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
5.0

Customer did not leave a comment.

E.L. Christopher E. 
Rating:
5.0

Thanks

Siby T. 
Rating:
5.0

Customer did not leave a comment.

Rein L. 
Rating:
5.0

Customer did not leave a comment.

Tony I. 
Rating:
5.0

Customer did not leave a comment.

BASHIR A. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

ARIF M. 
Rating:
5.0

Very friendly accommodating staff.

AARONJOHN W. 
Rating:
3.0

The truck was not ready for work. First I had to clean from snow and ice. 10 minutes less from the 4 hour rent time. Before that the credit card reader terminal was not worked properly, took like 15 minutes to actually get the truck key, which also means less actual rental time. This time we didn't use up the whole 4 hours, just 2,5 hours, but another time probably would be an issue the extra half an hour which comes out from the 4 hours rental time.

LASZLO M. 
Rating:
4.0

The mobile check-in process was cumbersome to do standing in the cold. Provide a heads up as to whats involved.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
4.0

Customer did not leave a comment.

ZHEGER H. 
Rating:
5.0

Customer did not leave a comment.

Chander Shekhar B. 
Rating:
2.0

The terminal was broken so I had to re-provide all the information I'd entered online. The representative was friendly to the U-Haul person on the phone but seemed annoyed by customers in person and offered minimal information - I even had to ask about basics like fuel level/how much to fill, where to park, etc. She also didn't wear a mask. One customer in the store at a time but the rep doesn't mask? Doesn't make sense. It was a disappointing customer service experience.

Kendra C. 
Rating:
5.0

Customer did not leave a comment.

GEORGEM D. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Staff were great

SHABANA F. 
Rating:
2.0

Correct info and need to give me my van as per schedule and not late.

Rarrin K. 
Rating:
5.0

Simple and easy!

JAMESR A. 
Rating:
1.0

I have drove the car 7 miles (exactly) and put 5 liters of petrol but I have been charged 26$ for the gas for what? I didn't understand it. I will never recommend to anyone in fact I will stop them by using. You steal money. Unfair and disappointed. Never getting it again.

MUHAMMAD AWAIS L. 
Rating:
3.0

Vehicle was U.S. so in miles. Exchange rate to $CA was very high when the conversion to km was done.

GERARD B. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA B. 
Rating:
4.0

The truck was a little dirty and the furniture pads were VERY dirty, but overall no complaints! Oh, and the truck needs its wheels re-aligned.

EBUWAALERO STEPH O. 
Rating:
3.0

As I live in Canada I expect the figures used to be Canadian. Using miles has not been in practice for decades. It's hard to say if the calculations were accurate due to this and in my advance work was in K's and accepted at the rental location.

Larry M. 
Rating:
4.0

Customer did not leave a comment.

DEBRA T. 
Rating:
5.0

Customer did not leave a comment.

Kola O. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
1.0

Extra fuel charges were levied without any reason. Tried calling customer service, but wait time was more than 30 minutes. Will not rent u-haul ever again.

ANIL G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
1.0

Reserved vehicle for 1:15 pm. Went to pick it up. Was not back from first renter. Waited and then left. Vehicle was not ready for me until 3:45. Very very annoying and even more inconvenience.

Diane C. 
Rating:
5.0

Customer did not leave a comment.

OLEKSII K. 
Rating:
3.0

Not much selection in vehicles

VITO B. 
Rating:
1.0

I was re-directed by uhaul to drop off the truck at this location. The lady owner was extremely angry that I dropped the truck at her location. She was very rude with me and tried to bully me into submission by threatening to make sure I would be charged for it if i didnt drive the truck somewhere else. An extremely unpleasant person which I had to literally fight off as she took out all her frustrations on me. She was a disgusting and selfish bully to deal with. The way she treated me was Unprofessional, lacking any civility or ethics. Is this how Uhaul treats their clients? Does Uhaul support this kind of behaviour from their dealers? Does Uhaul thinks that they where well represented by this dealer ?

ALFIO B. 
Rating:
4.0

Customer did not leave a comment.

Osama A. 
Rating:
4.0

I booked a bigger truck and I got a call to change it to a smaller one. The self process wasn't flawless. I had some issues to unlock my truck

Paulo S. 
Rating:
4.0

Ensure that the hours of operation are observed where there could be a situation where a time constraint may exist on the return of a vehicle in support of a subsequent rental. This would allow renters that maximum time of their rentals.

Carl F. 
Rating:
4.0

There is no parking available for renters. As such, I need to ask for a ride to pick up the truck and a ride to return the truck. If parking is available would make it easier. I believe the truck is a US model with Miles on the speedometer and Kilometer on the milage count meter. It is confusing. The gasoline was not filled up to the top while I check out the truck, and they expect me to refill the truck to the same level as before when I return the truck. If not, they will charge me for the labor to refill the truck ($15). It took me three trials to come up to just above the level that I took the truck. This is very inconvenient and I have to fill it in a bit more than needed.

ALANK C. 
Rating:
5.0

More help filling in form

John H. 
Rating:
5.0

Decrease wait time.

Jitender S. 
Rating:
4.0

Forgot dolley, but refunded right away and apologized.

Corey R. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

Maan A. 
Rating:
4.0

Customer did not leave a comment.

DELBERTA A. 
Rating:
5.0

Customer did not leave a comment.

ALYSSANICOLE W. 
Rating:
1.0

The ladies who work in the front office were not helpful and not polite. I never ever recommend this location to anyone and I never gonna go to this specific location. So upset about the service.

ARUN S. 
Rating:
5.0

I was having difficulty with the app and the last who helped me was fantastic.

JACECOLBY G. 
Rating:
1.0

very bad service . the lady was not helpful at all when I pointed invoice's mistake and mistake never being fixed . very disappoint experience with her.

Jun Y. 
Rating:
3.0

Customer service was poor. Service person very abrupt in explaining rules and seemed angry.

BERNADETTENJERI K. 
Rating:
5.0

.

Terrence K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWG D. 
Rating:
5.0

Customer did not leave a comment.

Brielle C. 
Rating:
2.0

I was charged extra. I called them but nobody didn't answer or call me back.

Mahdi Z. 
Rating:
4.0

Computer System outage caused a 30 minute pickup delay.

Scott R. 
Rating:
5.0

Process of picking up and after hours drop off was easy and convenient.

RANDALL D. 
Rating:
3.0

Customer did not leave a comment.

Jacquelyn W. 
Rating:
3.0

Customer did not leave a comment.

Derek C. 
Rating:
4.0

Customer did not leave a comment.

JIDENG D. 
Rating:
4.0

Very straightforward pick up and drop off.

DENYSE T. 
Rating:
5.0

Customer did not leave a comment.

Jethro E. 
Rating:
5.0

We had a great first experience using Uhaul for our move. Pick up was smooth and quick, but thorough. We were still able to use this pick up location (which was closest for us and allowed for the least number of km) on a Sunday even though they were closed, using the 24/7service. Our contacts were called and we were on the move. The truck was clean and in good shape and the dolly was very handy. Overall, a great experience. We would use Uhaul and this pick up location again.

Michael M. 
Rating:
5.0

Friendly service.

John T. 
Rating:
5.0

Make sure the truck has a ramp to get in to the truck .was difficult having to lift everything in to back then climbing up to move it to the rear of space

RUSSELLD M. 
Rating:
2.0

Treat customers with respect!!

RUDYH W. 
Rating:
2.0

Customer did not leave a comment.

GREGORY H. 
Rating:
4.0

The van was dirty and we had to clean off all the windows for better vision. The tank was 1/4 full and we were told to bring it back with the same amount of fuel! Obviously that is not a reasonable request. We brought is back with more fuel in it than we received it. A full tank at the time of pick up would be customer friendly.

IRWINN A. 
Rating:
4.0

The parking lot was a bit of a mess and it can really only accommodate drop-offs (no parking), but the manager did inform me of this prior to arriving. The cargo van I rented was in decent condition and the mobile check-in was smooth. Other than the limited space, it was a good experience renting from here.

Kathleen L. 
Rating:
2.0

Customer did not leave a comment.

ENMANUEL C. 
Rating:
3.0

Application didn't work and I had to download web browser to be able to follow the steps, the rest is quite easy and user friendly. Thanks for your service

Dovlet B. 
Rating:
3.0

The computer was very slow, and the online order was complicated.

MICHAELJ M. 
Rating:
4.0

All was good. It will be nice when we can go back to dealing with people again.

Paul T. 
Rating:
1.0

The lady in there charged twice for single usage. Asked us to wait and do online booking outside of her office in extreme cold weather.

CYRIL V. 
Rating:
1.0

Customer did not leave a comment.

Amanda H. 
Rating:
4.0

Returning the UHAUL truck is always easy unlike picking up a truck.

Anwar M. 
Rating:
1.0

The rep was rude, refused to honour the discount we'd been given by the previous rep because they had to change the truck size and location and didn't seem knowledgeable when we asked questions so just treated us like we were stupid for asking

Derek A. 
Rating:
5.0

Customer did not leave a comment.

ARSLAN M. 
Rating:
1.0

On October 8, 2020, I ordered a 15' truck. I was unable to book a pick-up location that was close to me. I ended up calling Migson Storage myself. They said they have U-Haul trucks to rent. I called the 800 number back and gave them the address of Migson and they booked my rental for Sunday Oct. 11. On Oct. 9, I called Migson to confirm my 15' truck for pick-up Sunday the 11. I was told that they would not be opened on Sunday, so I needed to pick up the truck on Saturday before 4pm. At 3:30 on Saturday I picked up the keys to the truck. In the lot were two trucks one large truck and a smaller one. I tried to open the large truck and found the keys didn't work but they did work for the smaller truck. I went back to the office to said I wanted the 15' truck but they had already locked the door to the office at 3:40. I had to take the smaller truck. After returning home I measured the truck and found it was only 12'. U-Haul advertises the 15' truck as being inside 15' long X 7'8” wide X 7'2” high. This meant I needed to make three trips to move my furniture instead of two. I called the 800 number to complain and was told the 2'6” area over the cab of the truck is included in the 15' but it is only 2'7” high. I can't put much furniture in there. One deception to look out for. If you need a 15' truck you need to order a 20' truck. The second deception to look out for. The fuel gauge, my truck was just on the side of 3/8 tank of gas. I drove 41/2 miles home and it was already at 1/4 tank. I put $45.00 of gas which brought it to 3/4 tank. When I returned the truck, it was 5/8 tank. I was told I would be charged 1.39 per liter if under the 3/8 tank but later found that they don't refund any amount for gas over the 3/8 tank. I called the 800-468-4285 number to complain about my charges and was to call 800-789-3638 to make a complaint. I called and was on hold for 10 minutes and disconnected. I called back, this time on hold for almost 15 minutes and disconnected. I'm now taking my time to warn everyone of their unprofessional, misleading and dishonest service. I will never rent from U-Haul again. I am now telling everyone. I hope you never go through this type of treatment with your rental. Maybe you should rent from another company.

JOHNF S. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
1.0

On Monday November 2, 2020 i ordered a cargo. The online site didn't even show the nearest location that I desired. I ended up having to wait on hold for over 30 min to speak to a call centre agent. The agent found the Sarnia rd location (London On) that i was looking for. However it showed her that it was closed although I was standing with the representative inside the uhaul office. I picked it up at 5:34pm and returned it at 7:03pm on the same day, so less than 2 hours later. Upon returning the cargo to my biggest surprise I found out that I was charged for coverage $15 and $20 convenience fee of $20 that were not explained or mentioned at booking time. I'm requesting a full refund for this very unprofessional and misleading service. Information needs not to be hidden from customers this is dishonest. I plan on putting a formal negative review on google ad a result of this very unpleasant experience. My contract number : 82735763

MICHAEL E. 
Rating:
5.0

Nothing , everything was perfect , on time , clean and a very knowledgeable representative

JOE O. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

the location is great and staffs are absolutely amazing, helpful and great

MOHAMMADJAWED F. 
Rating:
5.0

I didn't have any issues with the help from staff. They were having a few technical issues with equipment (computer and terminal( system but went out of their way to get theses things resolved and corrected.

David G. 
Rating:
5.0

The price is higher than expected. 92 $ for just 2 hours and 65 km.

Mohamed S. 
Rating:
5.0

She did well

Sampath W. 
No reviews have been submitted for this location.

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