I was having difficulty with the app and the last who helped me was fantastic.JACECOLBY G.
Moving Truck Rental in London, ON at Migson Public Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in London, ON N6H5J9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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very bad service . the lady was not helpful at all when I pointed invoice's mistake and mistake never being fixed . very disappoint experience with her.Jun Y.
Customer service was poor. Service person very abrupt in explaining rules and seemed angry.BERNADETTENJERI K.
I was charged extra. I called them but nobody didn't answer or call me back.Mahdi Z.
Computer System outage caused a 30 minute pickup delay.Scott R.
Process of picking up and after hours drop off was easy and convenient.RANDALL D.
Very straightforward pick up and drop off.DENYSE T.
We had a great first experience using Uhaul for our move. Pick up was smooth and quick, but thorough. We were still able to use this pick up location (which was closest for us and allowed for the least number of km) on a Sunday even though they were closed, using the 24/7service. Our contacts were called and we were on the move. The truck was clean and in good shape and the dolly was very handy. Overall, a great experience. We would use Uhaul and this pick up location again.Michael M.
Friendly service.John T.
Make sure the truck has a ramp to get in to the truck .was difficult having to lift everything in to back then climbing up to move it to the rear of spaceRUSSELLD M.
Treat customers with respect!!RUDYH W.
The van was dirty and we had to clean off all the windows for better vision. The tank was 1/4 full and we were told to bring it back with the same amount of fuel! Obviously that is not a reasonable request. We brought is back with more fuel in it than we received it. A full tank at the time of pick up would be customer friendly.IRWINN A.
The parking lot was a bit of a mess and it can really only accommodate drop-offs (no parking), but the manager did inform me of this prior to arriving. The cargo van I rented was in decent condition and the mobile check-in was smooth. Other than the limited space, it was a good experience renting from here.Kathleen L.
Application didn't work and I had to download web browser to be able to follow the steps, the rest is quite easy and user friendly. Thanks for your serviceDovlet B.
The computer was very slow, and the online order was complicated.MICHAELJ M.
All was good. It will be nice when we can go back to dealing with people again.Paul T.
The lady in there charged twice for single usage. Asked us to wait and do online booking outside of her office in extreme cold weather.CYRIL V.
Returning the UHAUL truck is always easy unlike picking up a truck.Anwar M.
The rep was rude, refused to honour the discount we'd been given by the previous rep because they had to change the truck size and location and didn't seem knowledgeable when we asked questions so just treated us like we were stupid for askingDerek A.
On October 8, 2020, I ordered a 15' truck. I was unable to book a pick-up location that was close to me. I ended up calling Migson Storage myself. They said they have U-Haul trucks to rent. I called the 800 number back and gave them the address of Migson and they booked my rental for Sunday Oct. 11. On Oct. 9, I called Migson to confirm my 15' truck for pick-up Sunday the 11. I was told that they would not be opened on Sunday, so I needed to pick up the truck on Saturday before 4pm. At 3:30 on Saturday I picked up the keys to the truck. In the lot were two trucks one large truck and a smaller one. I tried to open the large truck and found the keys didn't work but they did work for the smaller truck. I went back to the office to said I wanted the 15' truck but they had already locked the door to the office at 3:40. I had to take the smaller truck. After returning home I measured the truck and found it was only 12'. U-Haul advertises the 15' truck as being inside 15' long X 7'8â€ wide X 7'2â€ high. This meant I needed to make three trips to move my furniture instead of two. I called the 800 number to complain and was told the 2'6â€ area over the cab of the truck is included in the 15' but it is only 2'7â€ high. I can't put much furniture in there. One deception to look out for. If you need a 15' truck you need to order a 20' truck. The second deception to look out for. The fuel gauge, my truck was just on the side of 3/8 tank of gas. I drove 41/2 miles home and it was already at 1/4 tank. I put $45.00 of gas which brought it to 3/4 tank. When I returned the truck, it was 5/8 tank. I was told I would be charged 1.39 per liter if under the 3/8 tank but later found that they don't refund any amount for gas over the 3/8 tank. I called the 800-468-4285 number to complain about my charges and was to call 800-789-3638 to make a complaint. I called and was on hold for 10 minutes and disconnected. I called back, this time on hold for almost 15 minutes and disconnected. I'm now taking my time to warn everyone of their unprofessional, misleading and dishonest service. I will never rent from U-Haul again. I am now telling everyone. I hope you never go through this type of treatment with your rental. Maybe you should rent from another company.JOHNF S.
On Monday November 2, 2020 i ordered a cargo. The online site didn't even show the nearest location that I desired. I ended up having to wait on hold for over 30 min to speak to a call centre agent. The agent found the Sarnia rd location (London On) that i was looking for. However it showed her that it was closed although I was standing with the representative inside the uhaul office. I picked it up at 5:34pm and returned it at 7:03pm on the same day, so less than 2 hours later. Upon returning the cargo to my biggest surprise I found out that I was charged for coverage $15 and $20 convenience fee of $20 that were not explained or mentioned at booking time. I'm requesting a full refund for this very unprofessional and misleading service. Information needs not to be hidden from customers this is dishonest. I plan on putting a formal negative review on google ad a result of this very unpleasant experience. My contract number : 82735763MICHAEL E.
Nothing , everything was perfect , on time , clean and a very knowledgeable representativeJOE O.
the location is great and staffs are absolutely amazing, helpful and greatMOHAMMADJAWED F.
I didn't have any issues with the help from staff. They were having a few technical issues with equipment (computer and terminal( system but went out of their way to get theses things resolved and corrected.David G.