Customer Reviews for Migson Public Storage
(U-Haul Neighborhood Dealer)

1,428 reviews

1011 Sarnia Rd   London, ON N6H5J9

(519) 471-3718

Hours

  • Mon–Fri
    9:30 am–4:30 pm
  • Saturday
    9 am–4:30 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/29/2022 - 11/30/2022: Closed

Services at this Location:

Contact Us

(519) 471-3718

1011 Sarnia Rd
London, ON N6H5J9

Services at this Location:

Hours

  • Mon–Fri
    9:30 am–4:30 pm
  • Saturday
    9 am–4:30 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/29/2022 - 11/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The actual set-up for pick up was lengthy. Give your alternative locations better access to debit machines and equipment. Usually I can use debit and go, this was a confusing process for everyone and he had to call Uhaul for help. Otherwise good as usual.

Jon E. 
Rating:
4.0

Customer did not leave a comment.

BRUCEWAYNE S. 
Rating:
4.0

Customer did not leave a comment.

cLAIRE M. 
Rating:
5.0

Fix your software so remote locations can use debit cards for payment. I was forced to leave and return with a credit card as the debit option continually failed.

Thomas C. 
Rating:
5.0

I appreciated the help we received in the electronic check in process from the Migson representative. He was pleasant and friendly - more importantly, he understood the nuances of the system to guide us at each step.

Lilianne D. 
Rating:
4.0

Customer did not leave a comment.

MIT S. 
Rating:
5.0

Returning the vehicle was easy, hassle free, no surprises.

Constantine L. 
Rating:
2.0

Truck was very dirty, the previous user did not sweep at all.

Sebastian S. 
Rating:
5.0

Customer did not leave a comment.

Souhayb G. 
Rating:
5.0

Customer did not leave a comment.

Graham M. 
Rating:
4.0

Customer did not leave a comment.

Carleton H. 
Rating:
5.0

Customer did not leave a comment.

Gordon N. 
Rating:
5.0

Customer did not leave a comment.

Kadir K. 
Rating:
4.0

The one thing I did have for feedback was that: I was given this address as my drop-off location, however, I wasn't told that it had to be during store hours. In the past, when I've had to drop off my Uhaul at a later time, there was some sort of drop-off box. If customers could be told: 1. If the drop of location has to be during store hours 2. If that's not the case, then if there is a key drop box or process

Shayan M. 
Rating:
5.0

The 2 gentleman were just awesome. Personal and friendly. Great attitudes. Have used this u haul 3 times. Always a great experience.

Marilyn T. 
Rating:
5.0

Just to ensure that times of locations opening are properly recalibrated into the online system. My initial order was 30 mins before the location opened, it didn't cause too many issues for me but those details should be harmonized to ensure ease of pick-up.

shanthal P. 
Rating:
3.0

Drop-off location staff was helpful. Nice change from rest of the process.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

Customer did not leave a comment.

JIM K. 
Rating:
4.0

I was caught off guard agent looking to scan the QR code on the back of my license. It would help to inform customers, who are really only expecting to be checked to posses a valid driver's license -that this piece of identity could be forfeit to a company and their databases. No thanks

JOE H. 
Rating:
4.0

Customer did not leave a comment.

Marie Andre L. 
Rating:
5.0

Customer did not leave a comment.

cherelynne F. 
Rating:
4.0

I paid for moving blankets but there were none in the truck upon pick up.

Lindsay K. 
Rating:
5.0

Customer did not leave a comment.

Lyne B. 
Rating:
5.0

Customer did not leave a comment.

Johannes S. 
Rating:
5.0

You have nice staff and everything good

Nabeel K. 
Rating:
5.0

Customer did not leave a comment.

Jesse R. 
Rating:
5.0

Customer did not leave a comment.

Rocco S. 
Rating:
5.0

Linda is a super-personable employee. (The truck did the job.)

Tim C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
1.0

Apparently this is not a drop off location. I went to drop my u-haul off around 4:30 on Sunday to which the place was closed so I kept the keys in the mail box. I receive a call the next day from a very rude hostile lady around 6:20pm to which she was threatening me basically to come and pick up the truck or else…. She eventually hung up on my face before I could get a word in.

Ali F. 
Rating:
5.0

Customer did not leave a comment.

Musiliu M. 
Rating:
4.0

Customer did not leave a comment.

Malcolm U. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
1.0

They charge a lot

Younes S. 
Rating:
5.0

Always great from this location

Kevin G. 
Rating:
3.0

Vehicle was muddy inside.

ADNAN O. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
5.0

Customer did not leave a comment.

E.L. Christopher E. 
Rating:
5.0

Thanks

Siby T. 
Rating:
5.0

Customer did not leave a comment.

Rein L. 
Rating:
5.0

Customer did not leave a comment.

Tony I. 
Rating:
5.0

Customer did not leave a comment.

BASHIR A. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

ARIF M. 
Rating:
5.0

Very friendly accommodating staff.

AARONJOHN W. 
Rating:
3.0

The truck was not ready for work. First I had to clean from snow and ice. 10 minutes less from the 4 hour rent time. Before that the credit card reader terminal was not worked properly, took like 15 minutes to actually get the truck key, which also means less actual rental time. This time we didn't use up the whole 4 hours, just 2,5 hours, but another time probably would be an issue the extra half an hour which comes out from the 4 hours rental time.

LASZLO M. 
Rating:
4.0

The mobile check-in process was cumbersome to do standing in the cold. Provide a heads up as to whats involved.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
4.0

Customer did not leave a comment.

ZHEGER H. 
Rating:
5.0

Customer did not leave a comment.

Chander Shekhar B. 
Rating:
2.0

The terminal was broken so I had to re-provide all the information I'd entered online. The representative was friendly to the U-Haul person on the phone but seemed annoyed by customers in person and offered minimal information - I even had to ask about basics like fuel level/how much to fill, where to park, etc. She also didn't wear a mask. One customer in the store at a time but the rep doesn't mask? Doesn't make sense. It was a disappointing customer service experience.

Kendra C. 
Rating:
5.0

Customer did not leave a comment.

GEORGEM D. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Staff were great

SHABANA F. 
Rating:
2.0

Correct info and need to give me my van as per schedule and not late.

Rarrin K. 
Rating:
5.0

Simple and easy!

JAMESR A. 
Rating:
1.0

I have drove the car 7 miles (exactly) and put 5 liters of petrol but I have been charged 26$ for the gas for what? I didn't understand it. I will never recommend to anyone in fact I will stop them by using. You steal money. Unfair and disappointed. Never getting it again.

MUHAMMAD AWAIS L. 
Rating:
3.0

Vehicle was U.S. so in miles. Exchange rate to $CA was very high when the conversion to km was done.

GERARD B. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA B. 
Rating:
4.0

The truck was a little dirty and the furniture pads were VERY dirty, but overall no complaints! Oh, and the truck needs its wheels re-aligned.

EBUWAALERO STEPH O. 
Rating:
3.0

As I live in Canada I expect the figures used to be Canadian. Using miles has not been in practice for decades. It's hard to say if the calculations were accurate due to this and in my advance work was in K's and accepted at the rental location.

Larry M. 
Rating:
4.0

Customer did not leave a comment.

DEBRA T. 
Rating:
5.0

Customer did not leave a comment.

Kola O. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
1.0

Extra fuel charges were levied without any reason. Tried calling customer service, but wait time was more than 30 minutes. Will not rent u-haul ever again.

ANIL G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
1.0

Reserved vehicle for 1:15 pm. Went to pick it up. Was not back from first renter. Waited and then left. Vehicle was not ready for me until 3:45. Very very annoying and even more inconvenience.

Diane C. 
Rating:
5.0

Customer did not leave a comment.

OLEKSII K. 
Rating:
3.0

Not much selection in vehicles

VITO B. 
Rating:
1.0

I was re-directed by uhaul to drop off the truck at this location. The lady owner was extremely angry that I dropped the truck at her location. She was very rude with me and tried to bully me into submission by threatening to make sure I would be charged for it if i didnt drive the truck somewhere else. An extremely unpleasant person which I had to literally fight off as she took out all her frustrations on me. She was a disgusting and selfish bully to deal with. The way she treated me was Unprofessional, lacking any civility or ethics. Is this how Uhaul treats their clients? Does Uhaul support this kind of behaviour from their dealers? Does Uhaul thinks that they where well represented by this dealer ?

ALFIO B. 
Rating:
4.0

Customer did not leave a comment.

Osama A. 
Rating:
4.0

I booked a bigger truck and I got a call to change it to a smaller one. The self process wasn't flawless. I had some issues to unlock my truck

Paulo S. 
Rating:
4.0

Ensure that the hours of operation are observed where there could be a situation where a time constraint may exist on the return of a vehicle in support of a subsequent rental. This would allow renters that maximum time of their rentals.

Carl F. 
Rating:
4.0

There is no parking available for renters. As such, I need to ask for a ride to pick up the truck and a ride to return the truck. If parking is available would make it easier. I believe the truck is a US model with Miles on the speedometer and Kilometer on the milage count meter. It is confusing. The gasoline was not filled up to the top while I check out the truck, and they expect me to refill the truck to the same level as before when I return the truck. If not, they will charge me for the labor to refill the truck ($15). It took me three trials to come up to just above the level that I took the truck. This is very inconvenient and I have to fill it in a bit more than needed.

ALANK C. 
Rating:
5.0

More help filling in form

John H. 
Rating:
5.0

Decrease wait time.

Jitender S. 
Rating:
4.0

Forgot dolley, but refunded right away and apologized.

Corey R. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

Maan A. 
Rating:
4.0

Customer did not leave a comment.

DELBERTA A. 
Rating:
5.0

Customer did not leave a comment.

ALYSSANICOLE W. 
Rating:
1.0

The ladies who work in the front office were not helpful and not polite. I never ever recommend this location to anyone and I never gonna go to this specific location. So upset about the service.

ARUN S. 
Rating:
5.0

I was having difficulty with the app and the last who helped me was fantastic.

JACECOLBY G. 
Rating:
1.0

very bad service . the lady was not helpful at all when I pointed invoice's mistake and mistake never being fixed . very disappoint experience with her.

Jun Y. 
Rating:
3.0

Customer service was poor. Service person very abrupt in explaining rules and seemed angry.

BERNADETTENJERI K. 
Rating:
5.0

.

Terrence K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWG D. 
Rating:
5.0

Customer did not leave a comment.

Brielle C. 
Rating:
2.0

I was charged extra. I called them but nobody didn't answer or call me back.

Mahdi Z. 
Rating:
4.0

Computer System outage caused a 30 minute pickup delay.

Scott R. 
Rating:
5.0

Process of picking up and after hours drop off was easy and convenient.

RANDALL D. 
Rating:
3.0

Customer did not leave a comment.

Jacquelyn W. 
Rating:
3.0

Customer did not leave a comment.

Derek C. 
Rating:
4.0

Customer did not leave a comment.

JIDENG D. 
Rating:
4.0

Very straightforward pick up and drop off.

DENYSE T. 
Rating:
5.0

Customer did not leave a comment.

Jethro E. 
Rating:
5.0

We had a great first experience using Uhaul for our move. Pick up was smooth and quick, but thorough. We were still able to use this pick up location (which was closest for us and allowed for the least number of km) on a Sunday even though they were closed, using the 24/7service. Our contacts were called and we were on the move. The truck was clean and in good shape and the dolly was very handy. Overall, a great experience. We would use Uhaul and this pick up location again.

Michael M. 
Rating:
5.0

Friendly service.

John T. 
No reviews have been submitted for this location.

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