Customer Reviews for Migson Public Storage
(U-Haul Neighborhood Dealer)

1284 reviews

2356 Gerrard St E   Toronto, ON M4E2E2

(416) 247-2666

Location Hours

  • Mon-Fri: 9 am - 8 pm
  • Sat: 9:30 am - 5 pm
  • Sun: 10:30 am - 3 pm
Special Operating Hours
  • 10/11/2021: Closed
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(416) 247-2666

2356 Gerrard St E
Toronto, ON M4E2E2

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 8 pm
  • Sat: 9:30 am - 5 pm
  • Sun: 10:30 am - 3 pm
Special Operating Hours
  • 10/11/2021: Closed
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

AMANDA O. 
Rating:
5.0

Customer did not leave a comment.

Dejianna S. 
Rating:
4.0

I was not impressed with the gas charge. I put thought I had over-filled the tank from where it was when I picked it up and it ended up being slightly under. Uhaul took the opportunity to charge my credit card $16 for what would have been about $3 in fuel. Also, it says .89/km. $1.43/mile seems far more expensive and I'm going to do some research into this. If it is false advertising, I will make a fuss about it.

Stephanie W. 
Rating:
5.0

He was very nice to me and professional, the location is owesome

Muhamad K. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Great experience in every way. Friendly courteous staff both on pick up and return. Will absolutely rent a van here again.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
3.0

The on-line check in procedure is absolutely onerous - it took an inordinate amount of time and I still didn't do it correctly. Plus there is way too much personal info collected - in this age of cybercrime I was extremely worried about this. I will never use U-Haul again for this reason alone.

Vern C. 
Rating:
5.0

Customer did not leave a comment.

Adriano G. 
Rating:
3.0

The app check in process took a VERY long time. Almost a 1/2 hour of waiting with pending approval. This should be streamlined as it put us behind schedule

Derek W. 
Rating:
5.0

It was perfect for what I needed to move thanks migson!

Dick Kee K. 
Rating:
1.0

Customer did not leave a comment.

Sundara Mohan M. 
Rating:
2.0

The front desk is very inappropriate behaviour and racist

Sm Ashik H. 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

keith H. 
Rating:
3.0

I rented a dolly - and was charged for it - there was no dolly. No one has followed up about this.

Jeremy M. 
Rating:
5.0

The management was very reasonable and flexible with my rental given the business volume on June 30th, one of the more popular moving days in the year, because of the end of the public and secondary school years. The only small "bump" was that the lock-box was a bit tricky for me open to retrieve and deposit the key for the vehicle. But overall very satisfied with my experience.

Wayne S. 
Rating:
1.0

U-Haul made this a very stressful move because I reserved my truck at a different location and they changed my pickup location and never notified me. I selected text message as my method of contact but I never received any text notifying me of the change. I took a taxi over to the original location only to find that the self pickup wouldn't work and when I looked in detail on the website it showed a new pickup location even though at the top of the page it still showed my original rental location. At this point I had to take another taxi to go across the city to the new location and I was already an hour behind schedule. I couldn't finish my move on till around 1:30 a.m. at which point I had to drive back to the East end to drop off the van. The new location added mileage to my account and an additional taxi fare and a whole lot of stress. I'm trying to reach customer service but I've been on hold for over 30 minutes which only adds to the terrible experience. I fully expect a refund for this horrible ordeal and I hope that I can speak to an agent for an explanation of what happened. I have screenshots of my text messages and the website if proof is needed.

Rilan S. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

I have always had a great experience, renting from this location.

Greg P. 
Rating:
2.0

Migson was very friendly and helpful, but the website was difficult to use and then when i called the 1-800 number to fix my order, i was misinformed as to rental policy/procedure by 2 people at different times, which had a serious negative impact on our move, and the app malfunctioned several times in using it, which was problematic.

Lysa T. 
Rating:
4.0

Customer did not leave a comment.

Styl P. 
Rating:
5.0

Customer did not leave a comment.

Luke S. 
Rating:
4.0

Customer did not leave a comment.

Trent T. 
Rating:
5.0

The chap who helped me was excellent and friendly. ---------------------------- Ditch the awful app that can't even locate me and keeps returning me to the start

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

Trent T. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Good experience today, thank you

alireza H. 
Rating:
4.0

Staff at this location was excellent! Cabin was a bit grungy, but we took lots of wipes in and cleaned it before use.

Eric S. 
Rating:
3.0

The check in was complicated. The checkout made no sense. We finally just left the van and dropped off the keys. Took 20 min to get thru on the tele line.

Charles Y. 
Rating:
4.0

Customer did not leave a comment.

Mohammad Rashid H. 
Rating:
2.0

There was no one in the office at 9am. My pickup was delayed by 30 mins. Please ensure staff are present in the office when pickups are scheduled .

Jacob J. 
Rating:
2.0

Have a clear designated drop of box for keys.

Eric F. 
Rating:
5.0

Very Friendly reception and service. Thanks

Paul P. 
Rating:
5.0

Customer did not leave a comment.

chris B. 
Rating:
2.0

Took one and a half hour after I arrived until they were able to work out the computer and give me the van

PAUL W. 
Rating:
5.0

Friendly staff and very helpful with information making the rental easier to understand. I would definitely use this location again. Thanks so much

Maureen Y. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY R. 
Rating:
3.0

Couldn't use self check in. Kept telling me I wasn't at the location even though I was beside the truck and then moved to the front door. Vehicle had garbage and receipts from previous renter

Linda N. 
Rating:
4.0

Roxanne the young lady that assisted me was very efficient and professional from the phone call to the in person service. However, perhaps she could have reminded me that on top of the $20/day van rental there would be additional charges such as taxes, kilometre and insurance.

tommy M. 
Rating:
5.0

Customer did not leave a comment.

Jacob L. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

For that location, nothing...

Cristian B. 
Rating:
5.0

Mike was awesome. I wish the rating scale had 10 stars!!!! He was so helpful, patient and kind.

Virma B. 
Rating:
4.0

Customer did not leave a comment.

hans-peter K. 
Rating:
5.0

I ordered a furniture dolly but they didn't have any.

Andrey B. 
Rating:
5.0

Customer did not leave a comment.

MDEKHTIAR I. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
3.0

Try to answer the phone quick for customer service ( even after 40 mnts no one answers) unless you hang up. Thanks to migson public storage staff.

Amanuel A. 
Rating:
3.0

Office was unswept Vans are parked so that you have to back into oncoming traffic

Erica R. 
Rating:
5.0

Great service

Bradley O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Very nice customer service 😊❤️

Azeb A. 
Rating:
3.0

I booked an 8am mobile pickup using the web site. I got a confirmation of an 8:30am pickup. Not what I wanted as I was on a very tight schedule. it turns out this location Does not support mobile check-in and does not open until 8:30. It took until 8:50 to get the keys and my return time was still 4 hrs. from start of paper processing instead of when I got the van. your web site should be updated to advise a client when mobile check in is not available. the first time I found this out was 8am when I tried to check in and site said I couldn't and I would need to wait until someone arrived to do it manually. Also I had to clean my rental because agent did not have time to do it. not a good covid-19 process.

J David C. 
Rating:
5.0

Upon picking up the van, I was unable to "scan" my documents (which I already uploaded and were verified),and this was very frustrating. Luckily the person working was able to simply see it was me by checking my ID. Also, although I understand the idea of contactless pick up etc...and when I got in the van I accepted the van as it was which was fee of litter and debris but had a really dusty/dirty dash and console. At some point, someone at Uhaul should clean the vans. Having said that, this location was great to deal with, the van was waiting for me and the cost was reasonable and what I expected based on my pre-booking. I would rent again from here! :)

Bryan K. 
Rating:
5.0

Customer did not leave a comment.

Brad O. 
Rating:
5.0

The website is overwhelming, the intention to up sale all the things I do not need is too much and at a cost of pissing off your customers. While expect your company to take every precaution to secure my information, taking a picture of my drivers license is a HUGE security risk. It took 30 minutes to check in. This is way too long. Please simplify your website and consider the importance of being able to interact with a person.

Rachel H. 
Rating:
5.0

The experience of the UHAUL app/online check in is so bad it's hard to put in words. I've used it twice now and it's been exactly the same in both circumstances. I had such a bad experience the first time that this time I elected to pay extra money just to check in at the counter, only to be told that this wouldn't be possible and that id still need to use the self serve option. Here is a summary of my experience: ordered my van, filled out all pre work including uploading shots of my drivers license. This is advertised as a way to save time, hilariously. Opt to pay to check on at location - so far so good. A few hours prior to picking up the van I get an emailed informing I'll need to use self serve check in. Go to location and open app, select “pick up my truck”, it asks me to take a picture of myself, so I do and nothing. I take another picture, another picture, another picture, nothing. Contact chat agent (5 min wait) an at this point I'm just standing in a parking lot already behind schedule. Agent tries to trouble shoot and eventually tells me not to use the app but instead use the site (why have an app l?) so I log into the site and managed to proceed. I am now asked to upload photos of my drivers license license again? Then The van I was supposed to check in wasn't there. Anyway finally managed to get to the end of the check in I was told to go inside the location and pick up the key. This is after I tried to check in in person and was told it wasn't possible. Honestly, the self serve check in process is a disaster it needs to be fixed quickly. You guys aren't the only company doing short term van rentals

stewart E. 
Rating:
5.0

I signed up for a rental for a location on Gerard which was only several hundred metres from my house, but when i got confirmation and went to that location, I had been re-routed to another location on Gerard and was forced to take an Uber to pick the truck up and then another once I'd returned the rental.

Terry K. 
Rating:
4.0

Customer did not leave a comment.

Sergey A. 
Rating:
5.0

Worked out very well. Fast and convenient.

Mike K. 
Rating:
5.0

excellent service

David F. 
Rating:
5.0

Customer did not leave a comment.

Sandor G. 
Rating:
5.0

I absolutely loved the online check out process will definitely be back, quick and do at my own pace - good job guys!!! What an improvement over the last time I rented

PHIL H. 
Rating:
5.0

We didn't get the dolly we ordered. The woman at the desk was excellent. Except for the shocks on the van and the windshield being dirty l would differently recommend Uhaul and have .

Debbie O. 
Rating:
4.0

Customer did not leave a comment.

Susan O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Van was in great working order. My only issue was I had to sweep out the cargo area before I could load the truck. Really not a big deal.

Carole B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

The staff member who assisted us at the location went beyond his means to help us. The customer service was amazing.

Michelle C. 
Rating:
5.0

Eventoug they didn't have the equipment I ordered online (dolly ,blankets), the l Nice lady and her colleague managed to get me a dolly bit nt the blankets ( not big deal since I used mine). Customer service was great and my transaction went very smooth...will definitely recommend this location.

Karim D. 
Rating:
5.0

Nothing...the service was outstanding

Kim G. 
Rating:
5.0

Both staff members I dealt with were very friendly and helpful. Truck was ready on time. Too bad they don't offer larger trucks because another location in Toronto that I dealt with was no nearly as professional.

Paula W. 
Rating:
3.0

Customer did not leave a comment.

arshad mahmood C. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
1.0

Computer issues and manual adjustments to receipt and order via head office make the experience poor. Billing charges still incorrect and terrible experience dealing with your Support department to correct. Young lady behind the counter was awesome though.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Reginald D. 
Rating:
4.0

Great people, attentive and prompt

JEFFERY E. 
Rating:
5.0

I think it's false advertising to say on 19.99 a day which is literally not possible since you charge so much for KMs.

karolina D. 
Rating:
5.0

very nice experience and smooth service it helps to concentrate on other issues Thank you a lot Eva and Daniel

Eva K. 
Rating:
5.0

I dont know the ladies name but that was the fastest Ive ever been in and out of a rental place. Excellent staff and service, highly recommend!

Jessica G. 
Rating:
5.0

Customer did not leave a comment.

John Bruce L. 
Rating:
3.0

The truck cab was disgusting, dirty and smelly with garbage on the floor. The windshield wiper was not working properly. Was not a pleasant experience moving my trade show goods in the truck we got.

Nadine E. 
Rating:
5.0

Customer did not leave a comment.

Shan F. 
Rating:
5.0

Customer did not leave a comment.

Pardeep D. 
Rating:
3.0

Customer did not leave a comment.

Joe R. 
Rating:
4.0

Customer did not leave a comment.

Brittany B. 
Rating:
5.0

Customer did not leave a comment.

Edwin M. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
4.0

Guest wifi or coffee maybe. Office was very clean and tidy but could do with a bit of "cheer".

ben H. 
Rating:
5.0

Excellent customer service from Migson and U Haul, perfect sized truck...ramp was invaluable......will definitely use this location again...and recommend it to others. Kerry Knickle/Tom Willey

tom W. 
Rating:
5.0

Customer did not leave a comment.

Monterey F. 
Rating:
5.0

Customer did not leave a comment.

Julia N. 
Rating:
5.0

Customer did not leave a comment.

lawrence L. 
Rating:
5.0

Fantastic customer service! Thank you!

Nikki M. 
Rating:
5.0

Customer did not leave a comment.

Brian Y. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
1.0

The moving truck was really really dirty inside, there was too much dust and rest of coffee in the truck. Also, there was dirt in our seats and the tank was just 1/4 and I had to stop in a gas station for 2 times for me to be able to drive safely without concerning about the truck would stop anytime soon, because of lack of gas. If I need to do another moving, I would go to another company next time, because the truck that I had was way to dirty to be able to drive.

Tetiana P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
No reviews have been submitted for this location.

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