Customer Reviews for Migson Public Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

When you ask for a picture of the van, the first one should say opened followed by closed. We took a picture of the closed back of the van and had put the key inside and locked it. Then the next picture asked for the door opened so we had to do the combination lock and open the van to take the picture. Also you need to explain what you consider to be a clean van. The drivers seat was ripped in several places and the floor of the van was really dirty.

Rating:

1.0

There was nothing wrong with the location. It was the horrible, awful, dreadful check-in experience. You have offloaded the whole procedure on the person renting the vehicle. Like you are doing us a favour by renting to us. It saves you paying for a customer service rep I guess. When I arrived the whole UHaul system was down. Then I got multiple errors as it asked me to "scan" my driver's license and a whole lot of other garbage. Then it asked me for a reference for Pete's sake and they called my brother. The other choices were idiotic. Who carries their passport on them. Ridiculous. Then it stopped working all together and sent me back to the step for taking a picture of my license. Repeated errors. I called your check in number and was on hold for 15 minutes. When I finally got someone, the line disconnected. Another 10 minutes on hold. The woman on the phone was finally able to walk me through the horrible check-in procedure. Over an hour after I arrived at Migson. Again me doing everything myself. Just so you don't have to pay someone to be at a counter and do all this stuff. You saved your shareholders a few million dollars in payroll across however many locations. Congrats Mr CEO. I will never, ever, ever rent anything from UHaul again. You are terrible.

Rating:

5.0

Overall good experience

Rating:

5.0

Perhaps make it so you begin check in so that customers can be sure that they are set up and ready to complete check in once they get to their vehicles. Because we weren’t properly set up (we didn’t expect so many problems just to get logged in and find the reservation) we ended up leaving about 50 minutes late.

Rating:

5.0

Everything worked out well!

Rating:

3.0

Make sure there are dollies if you offer them online.

Rating:

1.0

Stop authorizing these scammers

Rating:

1.0

The UHaul App pick up was horrendous. As I was walking around taking pictures, it shut down on my. It was pouring. Then chatted and called Customer Service 5 times. Put on Hold 15mins then talk to the worse gentlemen ever. He was condescending, talked down to me and had so much attitude. Then transferred a 3rd time and cut the line. So we had to call back. Pick up took 1hr in the rain instead of 5 pleasant minutes. HORRIBLE. Worse ever customer service. Plus we then found out from last agent that "Uhaul has this problem all the time". Insult to injury. FIX YOUR APP

Rating:

5.0

The app wasn't work the greatest,scanning my drivers license worked but it gave me a error,but customer service was so good and fixed the problem.

Rating:

1.0

staff doesnt know the login, plus didnt realize there was so much hidden fees, I would not recommend UHAUL overall to anybody.

Rating:

2.0

The mobile app promises a smooth experience, but is a bit sad. Once you have started the process to rent a truck, if you do not immediately proceed, the app makes the user start over instead of saving the information that has already been filled out. Upon returning the vehicle, the app does not ask for a photo of the mileage/fuel, nor for the parked vehicle, OR for a video to prove it has been returned, it just says to lock it up and asks for the gas gauge to be updated. The promise that 'Someone will contact you shortly" does not turn out to be true. This location is poorly staffed and their phone does not get picked up and the voicemail is full. The email just bounces back, so I had to spend ONE HOUR on the phone the following day of the return to get your staff to make a note in the system that the truck indeed was returned. The email with the receipt link comes back with "Problem Loading Page" and the mobile app's "VIEW RECEIPT" function comes back with "The page you are trying to access does not exist." As I said, that this is the case in 2024 is just sad. KL

Rating:

1.0

Mignon is a 3rd party partner and as such provides only a parking spot with no support from staff. Very challenging for a senior with limited digital skills to navigate the online check in by cell phone. Choose a Uhaul location with personal service. Truck was clean and safe. Good price.

Rating:

2.0

The uHaul App did not assign the truck to my reservation. It took an hour and a half to get it sorted out. The truck did not have any of the extra equipment we had requested and paid for. Customer service calls (3) all had 10-15 minute wait times. I still need to wait for someone to call me to get refunded for equipment that wasn't in the truck. Overall a very poor experience.

Rating:

5.0

I was overcharged for gas

Rating:

3.0

Everything about your app and actually getting the damn truck.

Rating:

5.0

Super easy process and very reasonable price wise. Will definitely use again!

Rating:

4.0

I am exhausted from having to use an app to deal with unlocking a truck to go. I registered the day before and the app is not easy to use it took me an hour to get going. The app software is not clear when trying to go through the steps of unlocking. The button hides at the bottom where no one can see it. I requested half a dozen blankets and got nothing and want a refund for this.

Rating:

2.0

The not talking to a customer led to me having to fill out my details and upload pictures twice, leading to delays. I will not do that again

Rating:

3.0

I found the pick-up via the mobile app to be too stressful.

Rating:

3.0

I ordered my dolly and trolly but they were not delivered or inside the truck upon pick up

Rating:

1.0

No customer service at the location, the app is horrible, it took over an hour to go thru the app to pickup my rental as it couldn't pick up my location even though it was enabled and fully authorized to location services. Called customer service, he was able to help a bit, but call was ended before the pickup task was completed. Overall not happy with the customer service, verification agent hung up on us, it was a shit experience and very frustrating especially on a day when we had alot to do. This was completely unnecessary hassle that was 100% avoidable.fix your app, train your customer service reps.

Rating:

1.0

I've complained about one of your locations at Express Wireless, 462 Birchmount Rd Unit 28, Scarborough, ON M1K1N8 where I originally placed my reservation for pick-up at 9:30AM but neither of their displayed contact numbers were picking up for us to access the truck and keys.We didn't get anything until calling the customer service line twice! that this branch was open 12nn and they cant hand the keys then. Wasted 30mins of our time since we were also reserved at specific time slots for the service elevator And even when we were redirected to a new location, the app asked us to put in the drivers license twice! and even asked for 4 contacts which delayed us for another hour after calling the customer service back-and-forth twice. It's a huge inconvenience and this is just terribly unacceptable The account, email and credit card are all under my name Gabriel Alviar but the drivers License is under Ronlado Marano

Rating:

1.0

The uhaul double booked one vehicle to two people.The driver had to wait for 3hours.Such a poor service

Rating:

5.0

Great experience!

Rating:

1.0

The worse place. I went to pick the Van up on Sunday and when I arrived I couldn’t open it. Nobody was there to help so I called and they gave me a code to open it, which did not work. I spent almost 2 hours trying to see how I could fix it and nobody help me. I have not used the van because of your incompetence and besides you charged me with the service! Check the kilometers and the calls before charging your costumers I was in the middle of a moving I could not waste more time with you so I had to rent in another place.

Rating:

1.0

Why did I get charged an extra 23 dollars ? Nobody can tell me.

Rating:

1.0

Empty gas tank. Requested to pick up the key on the counter but this location doesn’t do it. Had to download the app, while outside under the rain, my phone died… shortly, it was a horrible experience.

Rating:

4.0

The Mobile App did not work at both pickup and dropoff and caused delay and required a call to the Toll free number, everything else was good.

Rating:

3.0

Fix the passenger control for passenger window. Don't leave undisclosed equipment in back of vehicle. Clean!

Rating:

5.0

I was not informed about a cleaning fee of $25 which was automatically applied on returning the vehicle. As such my total was higher than expected. In the future please advise renters of this fee.

Rating:

2.0

When I first arrived, I was told to check in via the app and not via the service desk. When I returned the vehicle I was unable to use the app to sign out because the mileage I drove was high. When I called uhaul, they told me I needed to "talk to the staff tomorrow when they are open". I asked if I could just talk to the staff now given that they were still open, they said yes. When I went into the office to return the vehicle they told me that I needed to use the app. I told them that I was told to approach them because the app wasn't letting me return the vehicle. It seems like the app is incomplete, the in person staff defaults to always redirecting people to the app, and the phone support is just reading from a script. Overall, it was a confusing and very frustrating sign in/out experience. Adding to the above.... I couldn't complete my check in without inspecting the vehicle, but I couldn't get the keys to inspect the inside of the vehicle until I checked in.

Rating:

3.0

I've rented from UHaul twice - and both times the App to pick up the vehicle have been a nightmare. The reservation didn't show when I logged into my App. Called for support and a text link was sent - as soon as you use it once, it disappears from the text messages. I was given another number to call for the scheduling manager, and after listening to a long promotional message, nobody was available to answer. The remote pick up using the App is a good idea, but WOW - it doesn't work well at all. And please stop trying to sell me moving supplies or a storage unit when I'm there to pick up a van. By that time in the process, I've figured that stuff out and am on a timeline for the day. Trying to pick up the vehicle using it was a disaster - the app kept crashing or dropping out. Eventually I had to get the person working at the location to do a manual pick up. Same for the return - no chance with the App.

Rating:

5.0

I am an older lady with not a lot of tech experience I had a very difficult time standing in a parking lot by myself trying to maneuver through the self check in when I did call for assistance Vivian was wonderful she helped me with my phone and opening a location service so that the app could recognize where I was and assisted Me getting through the rest of the steps I do much prefer a location where I have a live body to assist

Rating:

1.0

In the past the staff at this location was super helpful, pleasant and personable. The current staff at this location have no social skills. They blast their gangster rap music on the speakers and ignore you while looking at their phone when you ask for help. They refer you to the Uhaul app which is barely functional. Definitely won't use Uhaul again if this what has become. 0/5 stars. Dog s#$& customer service!

Rating:

2.0

Booked a van online and got a confirmation. Showed up at the location and the attendant said the truck was “double booked” and refused to give it to me since I was second to reserve. He did not elaborate further. After wasting twenty minutes of my time on the phone with U-Haul customer service and nearly missing my pickup, I found out that the other customer was a mere 6 hours late and it was 2 hours before closing. Some common sense and a bare minimum of customer service might have saved me that headache. Will not be coming back here again.

Rating:

2.0

Staff didn’t know anything about the rental or process and equipment(Dollie’s) I ordered we’re not there. Little help or assistance.

Rating:

5.0

Apply a discount automatically if previous renter is late. Thanks so much

Rating:

5.0

Great location for me. Employees were very helpful.

Rating:

3.0

Rented dolly was not present. App is glitchy for mobile pickup.

Rating:

3.0

It took about 45 minutes to finalize the rental. The staff were not helpful when my son went in to get help with the app, they just said we should have completed the process before we came in. After a frustrating 30 minutes, my daughter we in and then staff assisted her and we got the rental. I am not impressed.

Rating:

3.0

Not the original drop off. U-Haul first sent me to a location that no longer exists. The owner at the cell phone shop that is there now was quite angry about it, too. Bad drop off experience.

Rating:

3.0

The online check in and check out process is disastrous.

Rating:

1.0

I visited 2356 Gerrard street east today,The staffs there will not help and their response is “ We don’t work for Uhaul” I think is time you change location or send customers somewhere else. Poor communication, poor attitude and a great level of irresponsibility. I will not recommend anyone to that location.

Rating:

5.0

I did have a challenge picking up with the mobile app; it seemed to crash. I was able to check in with the rep at Migson. He was friendly and helpful. The mobile drop-off was seamless.

Rating:

5.0

nothing, everything was great, nice vehicle, easy to drive

Rating:

2.0

I paid for 2 trolleys and got none. Vehicle feels like it needs maintenance and tires. Generally the check-in process needs to be a bit more straightforward.

Rating:

5.0

I was pleased with my rental and the help of the associate when picking up the vehicle. Will definitely recommend and use this Uhaul location again!

Rating:

1.0

Asked for a dolly and there was none in the vehicle. I’ve called and I’ve emailed and asked not to be charged for the invisible dolly and have received no response.

Rating:

5.0

Very efficient

Rating:

2.0

I arrived to pick up my rental van at 9am. The snow hadn't been cleared off of the vehicle, or from around the parking area. The person at the counter smugly informed me I probably wouldn't be able to get it out because their "maintenance guys" were running late. I had to borrow a shovel from them to dig the vehicle out myself as well as borrow a windshield brush to clean off the vehicle itself, as one wasn't provided in the vehicle. This cost me 1/2 an hour of my own time, which wasn't offered to me as an extension of my rental period. I've dealt with other U-Haul dealers in the area and have always had a good, professional and helpful experience. However Migson Storage is always difficult to work with... this is not my first bad customer relations experience with them. I will NOT be using them again.

Rating:

3.0

The Migson location didn't have moving blankets or an appliance dolly. It would have been helpful to know this ahead of time as I would have gone to a different location. That being said, the Migson location was clean, well stocked with other moving supplies, and the person at the counter was very pleasant.

Rating:

5.0

Customer service was excellent

Rating:

4.0

The online check in and drop off process continues to be extremely cumbersome! There's significant room for improvement. It takes 2-3 longer than doing it in person. Terrible experience

Rating:

5.0

having the capability to return the van in another location and not coming back again to drop off to the same location.

Rating:

5.0

The agent was really helpful. Will definitely go back to him for future rentals.

Rating:

3.0

The truck was not available for pick-up by mobile phone, so I had to wait for 20 minutes before the location would open.

Rating:

5.0

Van was dirty,smelt like pee, no gas!

Rating:

5.0

Had a great interaction with the team at Migson Storage. I made an error in my return time and they were extremely accommodating. Thank you Migson Storage team!

Rating:

4.0

Your online system is a horrible customer experience, especially the checkout process. The exterior of the van, as expected in this weather, was filthy and to expect me to see anything sick as scratches or small dents is impossible. The staff at Migson really saved the day though. Keep live check ins and either scrap or fix your horrible digital process.

Rating:

5.0

The pickup went fine but the app would not let me enter the correct mileage in when returning the vehicle. Thankfully the gentleman at Migson helped me out by manually entering the return information. The app needs improvement, won;t be using it again. Highly recommend Migson Storage though.

Rating:

3.0

I drove 49km and had to put 13 litres of gas in the tank. It was obviously not full when I picked it up. That is ten miles to the gallon including some highway driving. That is a rip off!

Rating:

3.0

Online pick up didn’t work and had to rebook in person. This took extra time. The padlock lock was not easy to open. It was stuck and had to pry the physical lock open in inclement weather with gloves. Everything else was okay.