Your auto check in process is painful. Customer gets to do all the work, that your staff use to do. I have to take all these pictures and data entry and more pictures and an app that I'm pretty sure is tracking me.... On and on and then the app doesn't scan the back of my driver's license and won't accept a picture and then it doesn't display the access code and two calls to support and a chat text... All to get my rental. PAINFUL process.
Phil M
Migson Public Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4E2E1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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online process was not easy took an hour at pick up to sort out. should be training for pick up location staff even if booking online
jason hWhen you ask for a picture of the van, the first one should say opened followed by closed. We took a picture of the closed back of the van and had put the key inside and locked it. Then the next picture asked for the door opened so we had to do the combination lock and open the van to take the picture. Also you need to explain what you consider to be a clean van. The drivers seat was ripped in several places and the floor of the van was really dirty.
Allen WThere was nothing wrong with the location. It was the horrible, awful, dreadful check-in experience. You have offloaded the whole procedure on the person renting the vehicle. Like you are doing us a favour by renting to us. It saves you paying for a customer service rep I guess. When I arrived the whole UHaul system was down. Then I got multiple errors as it asked me to "scan" my driver's license and a whole lot of other garbage. Then it asked me for a reference for Pete's sake and they called my brother. The other choices were idiotic. Who carries their passport on them. Ridiculous. Then it stopped working all together and sent me back to the step for taking a picture of my license. Repeated errors. I called your check in number and was on hold for 15 minutes. When I finally got someone, the line disconnected. Another 10 minutes on hold. The woman on the phone was finally able to walk me through the horrible check-in procedure. Over an hour after I arrived at Migson. Again me doing everything myself. Just so you don't have to pay someone to be at a counter and do all this stuff. You saved your shareholders a few million dollars in payroll across however many locations. Congrats Mr CEO. I will never, ever, ever rent anything from UHaul again. You are terrible.
Jeffrey AOverall good experience
Tanis H