The Mobile App did not work at both pickup and dropoff and caused delay and required a call to the Toll free number, everything else was good.Ajay S.
Migson Public Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Toronto, ON M4E2E1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Fix the passenger control for passenger window. Don't leave undisclosed equipment in back of vehicle. Clean!Chloe S.
I was not informed about a cleaning fee of $25 which was automatically applied on returning the vehicle. As such my total was higher than expected. In the future please advise renters of this fee.Lawrence P.
When I first arrived, I was told to check in via the app and not via the service desk. When I returned the vehicle I was unable to use the app to sign out because the mileage I drove was high. When I called uhaul, they told me I needed to "talk to the staff tomorrow when they are open". I asked if I could just talk to the staff now given that they were still open, they said yes. When I went into the office to return the vehicle they told me that I needed to use the app. I told them that I was told to approach them because the app wasn't letting me return the vehicle. It seems like the app is incomplete, the in person staff defaults to always redirecting people to the app, and the phone support is just reading from a script. Overall, it was a confusing and very frustrating sign in/out experience. Adding to the above.... I couldn't complete my check in without inspecting the vehicle, but I couldn't get the keys to inspect the inside of the vehicle until I checked in.Geoffrey H.
I've rented from UHaul twice - and both times the App to pick up the vehicle have been a nightmare. The reservation didn't show when I logged into my App. Called for support and a text link was sent - as soon as you use it once, it disappears from the text messages. I was given another number to call for the scheduling manager, and after listening to a long promotional message, nobody was available to answer. The remote pick up using the App is a good idea, but WOW - it doesn't work well at all. And please stop trying to sell me moving supplies or a storage unit when I'm there to pick up a van. By that time in the process, I've figured that stuff out and am on a timeline for the day. Trying to pick up the vehicle using it was a disaster - the app kept crashing or dropping out. Eventually I had to get the person working at the location to do a manual pick up. Same for the return - no chance with the App.Sandra O.