Awful customer service in store. Refused to help to me was told me to call or go online for help. Truck had garbage in cab wasn’t cleaned out. I will never use this location again. I will be leaving a zero star review on google.
Augustus L
Migson Public Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4E2E1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Mike was very helpful and friendly. Great service and clean equipment. Highly recommend!
Tejitu GProfessional and accommodating with easy pickup and return protocols. Good communication.
WILLIAM WAsked for furniture pads. We're not supplied. Was still billed for them. Was told I needed to speak to a rep to gain access to vehicle. Then told I could use the lock-box. Wasn't an hour of my time.
john mhello got to the truck, very cumbersome to get the truck key as the software kept failing had to call the service people to help and get me thru, the failed connections (while on the call to rep so signal okay to talk but software kept failing) the lock was very hard to open when I eventually got the truck back door open meanwhile ! hour had elapsed.. When i got the door open the keys were there but no furniture blankets were there had to phone again , another delay as I had someone to help me i decided to skip the blankets. Tank was NOT filled to full so I told the rep that also as well as the missing blankets she tried to find some in area when she did I called the place to make sure someone was there but no answer. Truck went smooth and work for the move, filled the tank to the original level and did all the necessary camera work and called in, was assured the bill will be adjusted for missing blankets but was charger for double the blankets... So not very happy with the service but the truck worked well, but the hole experience was not very good... perhaps changes can be made to verify inventory of truck , fill level of fuel, simplify the delivery method of the key, make sure customers need to have photos of licensee back and front before hand, truck was pointing in a bad way to back out into on coming traffic as one other truck was blocking vision ... will call in to get my bill straightened out....
John O