Location picking was fine but your U-Haul app slow, unmessarialy repetitive (contact info), and dysfunctional in the extreme ( upload pre rental photos just did not function well and delayed me an hour and had to call support to complete the start of the rental. 2 out of 20’this eeek while last weeks rental start process was fast and easy aug 2nd by comparison but inwas charged double. Called in to fix it but this was a surprise and a hassle. Total customer experience over 2 rentals in one weeks was a four out of ten;
ROBERT R
Migson Public Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4E2E1
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Customer Reviews
- 3.0 Average Customer Rating
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I really dislike the online platform for picking the truck up. I didn’t not check for online pickup and there was no individual at the location to help. So I sat around waiting for someone to arrive to help me which wasted my time.
Cora MThe van is too noisy while driving. If you could do regular maintenance, I think it would fix the issue. Anyway, great first experience.
Bhuwan KWell, when I picked up the truck the gas gage was practically on empty. We literally drove the truck a few miles and the gas gage didnt move yet we were charged 15.00 for gas. Something is wrong there. Didn't appreciate that.
Kim DThe UHaul was correctly booked but when I tried to use the app to pick it up (had ordered the U-Haul for pickup and hour and a half before the location opened) it told me to call in to customer service. Upon calling in they told me that they (not sure if that. Meant the location or U-Haul in general) had not set up the early pickup up correctly. After about 30 min on the phone I was rebooked at the next closest location that had the equipment available (but unfortunately didn’t have the dolly, etc that I had also requested). I was moving my daughter with the city into a new apartment, for which we had to book the move window. This 1.5 hr total delay meant we lost half the 3 hr move window and meant I had to pay an additional fee to extend the move window (the apartment hires additional security for move ins). While UHaul did offer to refund $50, that didn’t cover the additional $100 I had to pay, nor the added pain in the but this caused. I’ve been very happy with U-Haul in the past but this time it was a bad experience.
Derek G