There was nothing wrong with the location. It was the horrible, awful, dreadful check-in experience. You have offloaded the whole procedure on the person renting the vehicle. Like you are doing us a favour by renting to us. It saves you paying for a customer service rep I guess. When I arrived the whole UHaul system was down. Then I got multiple errors as it asked me to "scan" my driver's license and a whole lot of other garbage. Then it asked me for a reference for Pete's sake and they called my brother. The other choices were idiotic. Who carries their passport on them. Ridiculous. Then it stopped working all together and sent me back to the step for taking a picture of my license. Repeated errors. I called your check in number and was on hold for 15 minutes. When I finally got someone, the line disconnected. Another 10 minutes on hold. The woman on the phone was finally able to walk me through the horrible check-in procedure. Over an hour after I arrived at Migson. Again me doing everything myself. Just so you don't have to pay someone to be at a counter and do all this stuff. You saved your shareholders a few million dollars in payroll across however many locations. Congrats Mr CEO. I will never, ever, ever rent anything from UHaul again. You are terrible.
Jeffrey A
Migson Public Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4E2E1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Overall good experience
Tanis HPerhaps make it so you begin check in so that customers can be sure that they are set up and ready to complete check in once they get to their vehicles. Because we weren’t properly set up (we didn’t expect so many problems just to get logged in and find the reservation) we ended up leaving about 50 minutes late.
Keyes HEverything worked out well!
Daniela GMake sure there are dollies if you offer them online.
Tova H