Customer Reviews for Mike's Automotive
(U-Haul Neighborhood Dealer)

157 reviews

7402 Hancock Dr   Wonder Lake, IL 60097
(McCullom Lake Rd and EWonder Lake Rd)

(815) 728-1570

Location Hours

  • Mon-Thur: 9 am - 6 pm
  • Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(815) 728-1570

7402 Hancock Dr
Wonder Lake, IL 60097
(McCullom Lake Rd and EWonder Lake Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 6 pm
  • Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

We rented a 17' truck and it was not available even though we could see the truck sitting in the parking lot. So we ended up with a 15' truck. We had a hard time getting my quilting machine that we were moving into that size of truck. Also the furniture pads that I rented was not there and I believe we were charged for them. And Mikes Automotive was closed even though their website and door sign stated they were open. So we had no one to talk to about it. Very disappointing. I would have expected a message telling me that the truck we rented online was not available. Once we found out that the 17' truck was not available we were on a time crunch and unable to go to another location. You have our information on how to contact us why weren't we contacted?

ROBERT R. 
Rating:
5.0

Very Nice People Mike is a Great Guy. Mikes Automotive in Wonder Lake 60097

Robert H. 
Rating:
5.0

Mike's Automotive Service in Wonder Lake Great Shop fast service Mike is very nice low price on service. Free Towing with repairs

Robert H. 
Rating:
5.0

Great Shop

Robert H. 
Rating:
5.0

GREAT SHOP

Robert H. 
Rating:
5.0

Mike's Automotive Serve Inc In Wonder Lake IL 60097 Great Shop Thanks Mike

Robert H. 
Rating:
5.0

Great Shop in wonder lake Mike's Automotive Service.

Robert H. 
Rating:
5.0

Great Shop fast service very nice people working there

Robert H. 
Rating:
5.0

Get my number out of your system. U send me these text at least once a month and I returned the equipment months ago. Stop sending me these text. If u don't stop I will never use U-Haul ever again. My # is 773-616-1851. Thanks Bob Kuhn

Robert H. 
Rating:
2.0

I used mobile pick up and the wrong keys were left in the lock box. Also, I ordered pads and received boxes. Had to drive 20 min away to get the pads.

Paul H. 
Rating:
1.0

Was not given the lock box code again on my return of the vehicle. There was no where to drop the keys off. Created alot of inconvenience.

kameron K. 
Rating:
5.0

Customer did not leave a comment.

bob H. 
Rating:
5.0

Yes nice place

Bob H. 
Rating:
5.0

Mike auto Great Shop

James L. 
Rating:
5.0

Mike's Automotive Service Wonder Lake IL 60097 Great Shop Fast Nice Guys 35 years in Businesses Free Towing with Repairs

mechel B. 
Rating:
5.0

Mike's Automotive 7402 Hancock Dr Wonder Lake, IL 60097 He gave me free towing shop fast and friendly Thank Mike

DIANA B. 
Rating:
5.0

Mike's Automotive in wonder lake Great Repair Shop

Bob H. 
Rating:
5.0

Mikes Automotive Service Great Shop Fast Service

Bob H. 
Rating:
5.0

Mikes Automotive Great Place AAAA

william L. 
Rating:
5.0

Great Shop

Bob H. 
Rating:
5.0

Thanks Mike

Bob H. 
Rating:
5.0

Great Shop

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

Dean M. 
Rating:
5.0

Don't have customer service on u haul end take monies off my debit card without and authorization

Shane W. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

JEFF M. 
Rating:
5.0

very good customer service truck always clean and ready to go

TODD H. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Bryan K. 
Rating:
5.0

Great Service Thanks Mike's Automotive

AL M. 
Rating:
5.0

Excellent customer service!

Manning B. 
Rating:
5.0

Customer did not leave a comment.

renee M. 
Rating:
5.0

Great Service

AL M. 
Rating:
5.0

Customer did not leave a comment.

Mary T. 
Rating:
5.0

Great Service Truck clean and Ready Thanks Mike !!!!

AL M. 
Rating:
5.0

Great Service

AL M. 
Rating:
5.0

Great Service Great People

AL M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS P. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR B. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
3.0

The location was a typical mechanic. It was very run down and dirty in the lobby. The person working the desk knew what he was doing, however it took 40 minutes to pick up the uhaul and would help other customers in the middle of processing our request.

Randi M. 
Rating:
1.0

Check out took at least 30 minutes. Not sure the fellow could even see very well.Could not answer basic questions. Had reserved furniture pads, but he had none but could not figure out how to remove them from the reservation and in face charged me $1 + an environmental fee of $5 -- wasn't worth arguing with him about it. Had to run to another U Haul location to get pads, adding even more time to the move. The key did not fit the drivers door. Truck had what sounds like a bad wheel bearing and was blowing hot air on the drivers leg the whole time.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Arther T. 
Rating:
4.0

My experience was quite horrible. I go to pick up the trailer did the early check in and nothing was quick. Then they had no moving blankets that I requested. Overall I wasted an hour and a half of my day. Not happy with my experience

jason S. 
Rating:
5.0

All was excellent.

GEORGE B. 
Rating:
3.0

Customer did not leave a comment.

Gene D. 
Rating:
5.0

Great Service

JEREMY J. 
Rating:
5.0

Customer did not leave a comment.

AL M. 
Rating:
5.0

Customer did not leave a comment.

KATARZYNA N. 
Rating:
5.0

Great Service

AL M. 
Rating:
5.0

Customer did not leave a comment.

Ellen L. 
Rating:
5.0

Thanks Mike Nice Truck Clean and Ready

AL M. 
Rating:
5.0

Customer did not leave a comment.

Annette R. 
Rating:
5.0

Great Shop

ADAN T. 
Rating:
5.0

Customer did not leave a comment.

AL M. 
Rating:
5.0

Customer did not leave a comment.

casey M. 
Rating:
5.0

Great Service Great Deal

VIC D. 
Rating:
5.0

Great Service

AL M. 
Rating:
5.0

Mike was very helpful

Thomas C S. 
Rating:
5.0

Customer did not leave a comment.

BRANDON D. 
Rating:
1.0

Customer did not leave a comment.

Brad W. 
Rating:
4.0

Customer did not leave a comment.

Kip J. 
Rating:
3.0

there was a hole in the floor of the truck that I rented. this was disclosed to me but I still think that UHAL should not be renting a vehicle with such a hazard in it. this hole is big enough to fit a mans entire foot. I got the impression that uhal is not fixing the issue per the request of the rental facility on more than occasion. they made it sound like this was an ongoing issue.

bonnie S. 
Rating:
2.0

This location was a car maintenance shop and UHAUL rental center. The environment was loud and made it hard to hear the gentleman that was helping me. I was given a truck that I had to use the key to open from the passenger side door because the key did not work on the driver's side door. I also had to return to the shop because the mileage that was documented on the paperwork was lower than what the truck was showing. The gentleman that helped me wrote down the error and assured me that I would not be charged for the difference but of course that was not the case and I WAS charged for miles that I did not even put on the truck. I would not recommend this location for UHAUL rentals.

Heidi L. 
Rating:
3.0

It was great.

George Y. 
Rating:
2.0

Customer did not leave a comment.

Kelly N. 
Rating:
3.0

Customer did not leave a comment.

Shaun M. 
Rating:
5.0

Quick in & out...equipment was ready and waiting. Thanks for the hassle-free experience!

Nicholas S. 
Rating:
5.0

Great service from professionals who know what their doing!

RONALD Y. 
Rating:
5.0

Justin was very nice - helpful and respectful.

MARY M. 
Rating:
5.0

The people there are great and Mike is the best!

JOHN N. 
Rating:
4.0

Very good service, reasonable rates

CARL J. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
4.0

The trailer that I was told on Sunday would be there to pick up was not there. They had to substitute a larger trailer which I did not want. We had no choice but to take it. He had to drive 45 minutes to there and then they had to dig out that larger trailer as it was behind a bunch of other ones. Disappointed in that time wasted.

Lori G. 
Rating:
5.0

The milage charge is a bit high to my liking but otherwise the employees there are great.

ROBERT H. 
Rating:
5.0

They were very nice and accommodating on such a short notice. Thanks so much!

PAM F. 
Rating:
3.0

Charging me twice is not a great practice. Once upon pick up and again on drop off. I would understand for the difference for miles but not the whole thing twice. That tied up money on my card.

SAM S. 
Rating:
1.0

The guy had no clue I was coming. He had no clue how to check me out and had no clue what information he needed to enter into the system. He didn't even know if he had the trailer or where it was. I seemed to be bothering him by showing up. After finding it, he hooked it to my truck and tightened the ball latch. A mile down the road, the trailer came off the hitch. He never tightened it down. I now have to have my truck inspected to see if the hitch or frame is damaged/useable. When I went to return the trailer, the shop was closed and he never told me that nobody would be there. I backed the trailer next to the building and left it. I will never rent from uhaul again after this disgusting experience.

Brian S. 
Rating:
5.0

Very personable people at Mike's. Felt i was taken care of very well and quite quickly. Thanks again to Jason and Mike for the help.

REGGIE L. 
Rating:
5.0

Thanks to the service at Mike's and helpfulness of Jason made my day so much easier and the move less stressful

CURTIS J. 
Rating:
5.0

Best UHAUL location I have ever visited. Very professional and they cover off every thing I could need or use for my move. They had no issues explaining things I was unsure of. Also they were very efficient in taking care of each customer's needs but also quickly and polite. Great experience again. as always at this location. Thanks you!!!!!

tim N. 
Rating:
4.0

I did not pick up at this location... I only placed the request there... Had to drive to another town for the pickup....Both locations were customer friendly and accommodating...

AL M. 
Rating:
5.0

Customer did not leave a comment.

Filemon S. 
Rating:
1.0

Customer did not leave a comment.

TRACY D. 
Rating:
3.0

Customer did not leave a comment.

LEO A. 
Rating:
1.0

UHaul called 2 days before my scheduled pickup to tell me I had to go to Mikes for my truck and auto transport because my preferred location did not have what I needed. I had picked up a truck at Mikes a few years earlier and did not have a good experience and was reluctant to return, but it was the only location nearby that had both items. I specifically asked the UHaul customer service person if they would have the blankets, furniture dolly and hand truck I also reserved and was told they did. I was told to pick up my truck at 4:00 on Saturday because the location was closed on Sunday. UHaul said there would be no charge for the early pickup. At 11:00 am SAturday morning I got a call from Mikes that they closed at 12:00 and could I come now to get the truck and trailer. Luckily my schedule allowed this. When I got there, it took almost 3 hours to get my truck. The location did not have any blankets, dolly or hand truck. I had to go to another location to pick these up. I decided not to take the auto transport that day and return Monday morning for this. I called them to ask that they have this ready for pickup and they assured me it would . When my son arrived, the trailer was still buried in the back lot and he waited for again for this. I like UHaul but go to Crystal Lake location. They are more organized and efficient. I won't rent from UHaul again if I have to go to Mikes Auto.

THOMAS V. 
Rating:
4.0

Customer did not leave a comment.

ERNEST V. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO S. 
Rating:
4.0

I live in Crystal Lake and having to go to Wonder Lake to pick up truck was about 30 minutes away; I consider this misleading as you advertized having a truck available in Crystal Lake

Fred T. 
Rating:
4.0

Customer did not leave a comment.

Brian H. 
Rating:
3.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Trerry S. 
Rating:
5.0

Customer did not leave a comment.

ALLISON B. 
Rating:
5.0

Customer did not leave a comment.

Ruth Ann L. 
Rating:
5.0

Mike saved us because uhaul changed our truck, date, and pickup location. Mike really was wonderful to work with. Without his help our move never could have gone on time!

MICHELLE S. 
Rating:
2.0

I did an after hours drop off and it was unclear where to drop the truck and trailer off as there were no signs indicating where to do so. I had to unhook the trailer in one spot and park the truck in front of another business where the other trucks were parked. I called the next day to confirm that everything was ok and the individual who answered was not very helpful and told me to call back later. He was more helpful when I called the second time but overall the hassle would make me choose another location in the future.

SCOTT W. 
Rating:
4.0

Customer did not leave a comment.

ELSIE S. 
Rating:
5.0

Customer did not leave a comment.

CATHY S. 
Rating:
4.0

Customer did not leave a comment.

Laura W. 
Rating:
5.0

We were very impressed with our rental and customer service at Mike's. Our truck was clean and ready for our pick up.

sylvia W. 
No reviews have been submitted for this location.

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