Customer Reviews for Milaca General Rental Center Inc
(U-Haul Neighborhood Dealer)

144 reviews

12590 St Hwy 23   Milaca, MN 56353
(At the West end of town on Hwy 23)

(320) 983-2063

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(320) 983-2063

12590 St Hwy 23
Milaca, MN 56353
(At the West end of town on Hwy 23)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

PHILLIP C. 
Rating:
5.0

3 people were working together so everything went smooth. I was amazed it cost what it said would online. No hidden cost. Hooked trailer up for me.

BRIAN M. 
Rating:
3.0

The first car dolly had a driver side tail light out. They traded out another car dolly that had working lights. Cannot get at the light bulbs because they are riveted shut. Otherwise, they were helpful.

TERRY T. 
Rating:
5.0

This team was great. Friendly, courteous, helpful and knowledgeable. I appreciated their help. Thank you!

Tamar M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

ELISA E. 
Rating:
5.0

they unhitched the trailer, personal were very nice to work with

David B. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

The service was great! The process was super easy/cinvenient! VERY WELL WORTH IT!

Jessica E. 
Rating:
5.0

Always awesome renting from these guys.

Darin K. 
Rating:
5.0

My experience with living breathing human beings here was excellent. My interaction with Uhaul's internet/web experience was ABISMAL! I will only deal with Uhaul via face-to-face reservations, pickups, and drop offs...IF I ever am forced to waste my time with Uhaul in the future.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Deborah L. 
Rating:
5.0

Customer did not leave a comment.

STEVE F. 
Rating:
1.0

Rental trailer was to be returned by 6pm at this location. There was nobody there to assure me all was good. Then I get a surprise additional $20 charge for after hours service! IT WAS RETURNED ON TIME AND NOBODY WAS EVEN THERE! How can there be an after hours service charge?!!!

Aaron L. 
Rating:
3.0

after hours drop off was convenient

samuel F. 
Rating:
4.0

I was charged a remote location fee, which I did not understand for $20, that I confirmed before the trip as a drop off. I like to have a plan. I was charged a cleaning fee of $20, when I swept out the vehicle myself. At the end there was some dirt that could not be removed, because of the grooves in the floor. I did not have a vacuum, but I swept as much as I could. All trash and twine was pick up and the floor was swept. My extra charge was $15 for sweeping and $20 for ???? $35 all together? The truck ran well and it completed the job. I should not have been charged the $35 additional. Tom Bunz

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Darlene S. 
Rating:
3.0

Hook-up the hitch the correct way on a low riding vehicle, (turning the ball on the hitch the opposite way).

darcy J. 
Rating:
5.0

Milaca rental went above and beyond for me. Mt rental was supposed to be picked up in Princeton but uhaul couldn't provide the trick promised so I had to go to Milaca. I was compensated with extra miles though so it worked out

Kassidy C. 
Rating:
4.0

Customer did not leave a comment.

Shaun F. 
Rating:
3.0

Find a way to get the rental sent to the actual pick-up place that was requested instead of 30 miles away. NOT very convenient. And be considerate of the fact if it's not a local move to give them a truck with at least cruise control!

Cynthia D. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Drop off was effortless. Guy working didn't offer a hi, or how may I help you, so I had to ask if he worked there.

maryjane M. 
Rating:
1.0

Always upcharging for anything they can. Had to go to uhaul for getting charged extra for dropping a rental off early. Hillbillies....

Evan D. 
Rating:
5.0

Customer did not leave a comment.

Rob E. 
Rating:
3.0

Customer did not leave a comment.

KYLE T. 
Rating:
5.0

Great service and friendly people

NORRIS M. 
Rating:
5.0

Customer did not leave a comment.

ARLEN S. 
Rating:
5.0

Great service!

John D. 
Rating:
5.0

No problems here, but I was charged excess mileage and did not go anywhere but Alexandria to pick up vehicle, Glenwood, which was my original pick up point, to Milaca the destination, I was told I was to be given additional miles caused by pick up. With all the BS I went through I just will write off the charge and put the whole thing behind me. If there is an alternative in the future, I will use it. Will I tell others. You bet if asked.

David B. 
Rating:
1.0

This location charged me a cleaning fee for a trailer that was returned in the condition that it was on upon pickup, and this was after U-Haul was unable to honor my reservation for a 20 ft truck. Poor form all around, U-Haul.

Jared W. 
Rating:
5.0

Customer did not leave a comment.

robert L. 
Rating:
3.0

Customer did not leave a comment.

Erin B. 
Rating:
5.0

Keep being great, better service then many uhaul locations I have utilized!

Adreanne J. 
Rating:
5.0

Customer did not leave a comment.

Myrna F. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
4.0

Young man that helped us very friendly and gave us good servicee

Deborah B. 
Rating:
3.0

The man at the location was very helpful and friendly . He did everything for us to get us on the road and feeling safe about the trailer.

Cheryl C. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
1.0

Customer did not leave a comment.

Gerri P. 
Rating:
3.0

Drop off point was closed & I was charged with an extra rental day plus safe moving insurance when I was told that I wasn't going to be charged for it because of the drop off location was closed. I am not happy with this situation And I expect to be compensated for your screwups .

Carl T. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth N. 
Rating:
1.0

Customer did not leave a comment.

Crystal S. 
Rating:
5.0

There are no complaints from this location. They assisted with removing the trailer from my truck.

ROBERT M. 
Rating:
1.0

Very disappointed once again. I was told that I would receive a call or email with the lock box number to pick my truck up at 7:30 am in morning. Never received the information. Sat there for 45 minutes until place opened. When I told them that I had been waiting for 45 minutes and never received the lock box information their reply was "oh" not friendly people behind counter. In fact, all they did was rip UHaul apart and said they have nothing but trouble with them and they are terrible to deal with. VERY UPSET BY ALL OF THIS

Erica M. 
Rating:
5.0

ABSOLUTELY nothing. Service was great and everything went well.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

rick E. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Maciej J. 
Rating:
3.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Everyone I did business with at both locations were very curtious thank you

SANDRA J. 
Rating:
5.0

Customer did not leave a comment.

Shaun M. 
Rating:
5.0

Customer did not leave a comment.

Gerard K. 
Rating:
5.0

Customer did not leave a comment.

GERHARD B. 
Rating:
4.0

Customer did not leave a comment.

Lauris F. 
Rating:
4.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE B. 
Rating:
3.0

Not the fault of the business, but internet provider was down so things got a little mixed up. It all worked out just fine.

DAN T. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Very helpful. Kris Broschovsky will take care of you and help hook up and unhook.

TIMOTHY P. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS J. 
Rating:
3.0

The trucks windshield had a huge crack

Luke P. 
Rating:
3.0

Online search for the truck I needed listed for 15-20 miles away from my house. When I called the local store 1 mile from my house they had trucks available.

Steven R. 
Rating:
4.0

Customer did not leave a comment.

nancy J. 
Rating:
3.0

Customer did not leave a comment.

doug S. 
Rating:
5.0

Customer did not leave a comment.

TODD F. 
Rating:
4.0

Customer did not leave a comment.

ron L. 
Rating:
5.0

Customer did not leave a comment.

Jamie B. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

April B. 
Rating:
5.0

Except for a flat tire due to a broken valve stem hose. The rental and trip was fine. Newer truck and drove great

Jeremy W. 
Rating:
4.0

Customer did not leave a comment.

Christine D. 
Rating:
5.0

Customer did not leave a comment.

Geraldine H. 
Rating:
1.0

The guy that took my rental back charged me a bs 10$ "cleaning fee". My husband and I had cleaned the cab and the truck out prior to dropping it off. Not acceptable. Very disappointing after the great service I received in Zimmerman! If you have to drive a bit farther to drop your truck off, do so. The Milaca store doesn't want your business apparently. They didn't want mine.

Julia W. 
Rating:
5.0

Customer did not leave a comment.

Conrad B. 
Rating:
5.0

Customer did not leave a comment.

Darren T. 
Rating:
5.0

Customer did not leave a comment.

Doua V. 
Rating:
3.0

When I drove away with the uhaul the bugs stuck all over the windshield was literally bad enough to be a hazard. I stopped at a gas station to buy a gallon of windshield washing fluid and spent 25 minutes trying to wash all the bugs off the windshield to prevent myself from having an accident while driving.

Kevin O. 
Rating:
4.0

After hours drop off.

JOHN E. 
Rating:
5.0

Instead of charging a whole nother day just charge by the hour for late fee.

Emily F. 
Rating:
3.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

Customer did not leave a comment.

Tammy V. 
Rating:
4.0

When we told them about the water damage and short ramp, they didn't really have many answers or know what they should do to document that we made a complaint.

Jose Z. 
Rating:
3.0

I felt as though they had other things to do and I was making them stop that to help me.

kelly R. 
Rating:
4.0

He was very accomdating and made it very easy and workable for us - Thanks!

roger G. 
Rating:
5.0

Customer did not leave a comment.

Gordon N. 
Rating:
4.0

I should have gotten another day ... But, live and learn... Sry I didn't clean it out myself (if I had gotten 24hrs instead of just 6hours I would have had time). That's NOT y'all's fault that was totally mine I should have known Murphy's Law (anything that can go wrong WILL go wrong). I would so use yall again but, I don't plan on moving for another 20years lol. Thanks again yall are awesome ??

michelle H. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
3.0

Scrape the ice and snow off the windows, brake the ice from the rear roll-up door

Derek F. 
Rating:
4.0

Customer did not leave a comment.

Mike E. 
Rating:
5.0

Very friendly and helpful

WENDY H. 
Rating:
1.0

I returned the truck clean, and swept out. The manager of the return site in Milaca charged me a $15 cleaning fee ( Which has been disputed with the credit card company ) because he said he had to touch a broom. I returned the truck swept out, cleaned previous garbage out of the cab, and vacuumed the floor. When I told him I was going to file a complaint with U Haul his response was, " Go ahead. I don't care. Do what you have to do. " I called U Haul to report this, and was supposed to hear from a district manager. I NEVER received a call. I will make sure I tell all of my friends about your POOR customer service, and to rent from Budget or Penske.

Pat B. 
Rating:
4.0

Everything went great for me. I wouldn't change anything. Hope the next move goes just as smooth.

TRISTAN W. 
Rating:
3.0

The trailer was not hooked up correctly by the young man working there and when we were driving out and hit a bump the trailer came off the hitch. Also the chains were way to long and dragged and when we saw sparks we had to stop and get wire to tie them up.

CURTIS T. 
Rating:
5.0

nothing

Rena S. 
Rating:
5.0

Customer did not leave a comment.

DIANE M. 
No reviews have been submitted for this location.

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