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John C
Customer Reviews for Mile Hi Tire & Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
i had a little trouble with the reservation system and regional call centers. i little better coordination here would be an improvement. i particular human/real world experience should be prioritized over "what the computer says."
Donald RNothing..Mile Hi is by far the best Uhaul I've dealt with in the 50 years I've been using your services...Thank You Mile Hi.....
Robert JThis is an excellent location and needs no improvements. In fact, other Uhaul locations need to take lessons from this location and become better. Far too many locations are rife with incompetence, rude employees and poor attitudes.
ROSS TTake a minute to receive the rented vehicle, rather than just saying 'leave it over there' and continuing with what they were doing.
Mike UVerify tire pressure. Of the four tires on this trailer, 3 were 70 psi (perfect), one was 30 psi. this made the loaded rig slightly unstable until I found an available compressor and added air to the low tire. To be fair, I should have verified the tire pressure myself before accepting the equipment.
Donald RGreat customer service !!!
Russell FAll good
Brent SThis was my second time with this vendor and it went well. First time the representative was clearly annoyed at having to break off from the work he was doing to deal with a customer.
Robert SThe owner was super nice and took care of me right away!
Steve QPhenomenal service, professional and timely- can't ask for better.
Seth AIt is a great location, it is the only one within 60 miles
Joyce VSee hours are relayed to customers, actually stopped checking out at 5:30 after telling me 24 hrs. Earlier they'd wait until 6:15. Told me for $200 they'd wait when I called to make sure truck was ready.
JAMES FVery nice clean newer truck.
Noelle FGreat experience
Jeanne Snothing everything went great
VINCENT KThe help was competent and personable,
Steven WThe guy was rude and very slow. I was at the location for more than 45 minutes just to get a trailer. I would not ever go back!
Tony HGreat service..they hooked up and unhooked the trailer...thanks
Kerry SMy biggest issues did not have to deal with either specific U-Haul Location but with the whole process. My online reservation didn’t let me select a drop off Location or give me any information about how that process would work. I contacted U-Haul Immediately after making the reservation and they told me someone will be calling me to schedule the drop off location. Several days later about a day or two before I was supposed to pick up I called again since I had still not heard from anyone. This time I was told they would contact me shortly after I picked up the truck. After I picked up the truck and waited a little while I was still not contacted I contacted Uhaul again. They helped me schedule a drop off location after this being the third time I had contacted them. I was told that my drop off location was not open when I was supposed to return my truck and that they had adjusted it in the computer so that I could return it when the location opened without any problems. We showed up at the drop off location right After they opened. When we went through the process of returning it we were charged for another day and insurance. We explain the whole situation to the guy who said he could not change anything and I would have to contact you all yet another time. After 30+ minutes on the phone I was given a refund. Everything was so unclear and the extra charge and having to contact uhaul again in the middle of trying to move was such a hassle that I did not need. I was extremely disappointed.
Emma BNothing else was needed to improve our experience, it was 100% perfect.
WOODROW WWas supposed to pick up at 830 no one at the shop could help me basically said i was on my own gave a phone # to call back when manager was in the office no call back got the truck at 130 go to k falls
Christopher MThe gentleman dealing with uhaul service was overwhelmed and treated me poorly. He then skipped me in line and I waited over an hour for the truck. He was pleasant one on one but maybe I caught him on a bad day?
bailey RThe overall experience was amazing! I can’t say anything but great things about Kim and Mile Hi Tire!!!
Matthew BI was super disappointed being charged two days. When I only had the trailer for 28 hours. So I was charged for a full day when I had the trailer just four extra hours.
samuel sReserve por on line una traila y cuando fui a recogerla ya la avían rentado tube que agarrar una más chica
Ricardo VGuy running the place was a rude sexist jerk. Dealing with him made an already bad day horribly worse. I was in tears when we left. Would have walked out without renting but it was the only place within 100 miles that had the equipment we needed. Equipment was fine but I'll never ever go back. I feel bad for any woman who is forced to endure that treatment but it's the only rental place in the area.
Rick HThe customer service was excellent. The staff were very helpful and knowledgeable.
RAQUEL HU-Hauls computer program is one of the most painful and time consuming operations I have ever encountered. Totally frustrating to customers and employees. Fix it.
BARRY HI have no complaints or suggestions very satisfied w the hell I received! Very helpful and nice!
MEGAN WAwesome guys
Denice BStaff is always very helpful, friendly and ready to be of service to customers
Robert BThey were upset that I arrived at 535 when my pick up was scheduled for 545. They had already hooked up my trailer to another car and was giving it to that person. They had to take it off her car then put it on mine. The location was extremely dirty.
justin rQuick, easy rental. Great friendly atmosphere!! Got the right trailer for the job. Covered all hook-up aspects! Professional!
STUART SBrian was the U-Haul representative. He was extremely rude and disrespectful on the phone. When I got to location I waited 20 minutes for him to treat me cruel, disrespectfully and completely made me feel horrible about asking for U-Haul services. He started yelling at his printer using foul language. I would recommend this location for U-Haul services.
Jessica MBe friendlier. At this location above, maybe the young man had a bad night, which carried over to the early morning. I rent a lot of hauls, so i know what it should be like.
Denise LThe biggest problems that I have were that 1) I was allowed to make a reservation online for pickup on a day that this location was not open and there was no way of knowing that. There needs to be a way when making a reservation to know when locations are open and when they are not. I do greatly appreciate that the owner at this location did come in after we were able to finally reach him and got the truck for us. Rightfully so he was upset and I don't blame him because there should be a better system so that people are not unknowingly making reservations when my location is not open. The owner did say that he does not do well with online reservations and that he doesn't always see them and did not see ours. Maybe this is a location that should not allow online reservations or have some sort of other system so that these problems do not occur again. It was definitely frustrating to show up to pick up the truck and have the location unopened. Then we had to spend 15 or 20 minutes trying to get ahold of somebody which we finally did and then of course had to still wait for them to come and get the truck ready and do all of that. It is also very uncomfortable when the person you are dealing with is upset and you feel guilty for being a problem. Something should be fixed so that other people do not have to go through what my husband and I did.
Emma BAfter hours drop off.
jay bThey charged me an extra 20 for gas when I made sure it was full to where it was when I picked it up.
Stephanie MKen was a wonderful UHAUL representative to work with.
Caitlin SAsked for a two day rental they gave me more than what I needed and charged and had to call and asked to be refunded because I got it back sooner and did not use all my days
Chet OGreat place great staff
Mike MExcellent experience !
Randall PMile Hi Tire is THE BEST UHAUL dealer that has ever existed!!!
Mollie WThe problem I had was that out of 5 dealers in town, not one had this trailer! I had to drive 2.5 hours East in a snow storm just to get my trailer. 5 hours to get a trailer???? That's messed up in my book!!!
John HAlways a pleasure doing business with Kim!
Mollie W