Customer Reviews for Milentz Storage Inc
(U-Haul Neighborhood Dealer)

292 reviews

801 Main St   Liberty, TX 77575

(936) 336-2818

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(936) 336-2818

801 Main St
Liberty, TX 77575

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Rickey H. 
Rating:
5.0

Nothing

Stuart B. 
Rating:
5.0

Better access

Stuart B. 
Rating:
5.0

Everything went perfect. Great customer service, and perfect equipment.

Brodrick L. 
Rating:
4.0

Na

Robert C. 
Rating:
5.0

Customer did not leave a comment.

SHELBY L. 
Rating:
5.0

Always a satisfying experience with this dealer!

MELVIN C. 
Rating:
5.0

Customer did not leave a comment.

Tate S. 
Rating:
5.0

people were excellent to deal with. Great rental experience. Thank you!

HARDIN B. 
Rating:
5.0

I could not be happier with my rental experience. The equipment was great and this location is super friendly and helpful.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

randy P. 
Rating:
5.0

Customer did not leave a comment.

steven G. 
Rating:
5.0

The mobile pick up is very hard to navigate. I had to call customer service when picking up and dropping off because the app wouldn't let me check in or return through the app.

Leah L. 
Rating:
5.0

Customer did not leave a comment.

Kerry C. 
Rating:
5.0

Customer did not leave a comment.

JARED H. 
Rating:
5.0

No room for improvement, staff was very nice and trailer was easy to access. Thank you for great service. I would definitely recommend this location to a friend.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

SUSAN T. 
Rating:
5.0

Customer did not leave a comment.

edwin H. 
Rating:
5.0

Customer did not leave a comment.

Clinton C. 
Rating:
4.0

Customer did not leave a comment.

CARLOS L. 
Rating:
5.0

Customer did not leave a comment.

douglas L. 
Rating:
1.0

Told the lady only one way. I had to drop off 40 mins out of my way

Dustin W. 
Rating:
3.0

Made me hook the trailer myself ..

nasim J. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
4.0

Employees were not present during drop off but parking lot was clean and we'll kept.

ARTHUR B. 
Rating:
5.0

Wonderful doing business with

Sloane M. 
Rating:
5.0

Some GPS routing and location directions could be updated.

FREDERICK W. 
Rating:
5.0

Customer did not leave a comment.

Jordan T. 
Rating:
2.0

Maybe get a different attendant in Port Lavaca?

Leo A. 
Rating:
5.0

Customer did not leave a comment.

JACK T. 
Rating:
5.0

Customer did not leave a comment.

Tiffany Wendy Y. 
Rating:
5.0

Customer did not leave a comment.

MaDonna H. 
Rating:
5.0

Customer did not leave a comment.

Gabriella H. 
Rating:
5.0

The uhaul leaked water inside the upper storage area and we had several boxes of my son's stuff (books, art supplies, etc.) ruined.

Jessica H. 
Rating:
5.0

Have someone to help pick up the tongue of the trailer. It is pretty heavy.

Jay H. 
Rating:
5.0

The App needs to be updated to make things easier.

Keith J. 
Rating:
4.0

Customer did not leave a comment.

anthony R. 
Rating:
5.0

Right turn signal/marker was out

Christopher K. 
Rating:
5.0

Fabulous customer service - very friendly and professional staff !

pamala T. 
Rating:
3.0

Customer did not leave a comment.

steven C. 
Rating:
5.0

Just keep doing the same things it was my first time and my experience was great!

monica J. 
Rating:
5.0

Customer did not leave a comment.

glen S. 
Rating:
4.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

None

robert W. 
Rating:
2.0

We got to livery Texas at around 11:00 am called the drop off center and no one answered called u hauls number. And they wanted us to drop off the car dolly about 50 miles away from liberty Texas they finally call me and said that I could drop it off in liberty and just leave it at the yard with all the rest and to take pictures

Alonso G. 
Rating:
1.0

No one employed there that's able to disconnect and accept trailer. Was sent to another location with zero follow up.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

ANDREA H. 
Rating:
5.0

I always use the app to check out/in my truck....always seem to be issues....always have to log in 2 times. Also I rent a minimum of 2 times per month.....you would think that my secondary # & person to verify, which is the same every time, would stand for every rental unless I change it.....not the case....sometime you call them & other times you do not....particularly annoying when it holds me up when renting a truck early mornings when most people are still sleeping.....also with smart phones these days an unknown number doesn't even register on most phones....a message was left for one of my references to call back & when she did as directed was left on hold for OVER 30 minutes until she proceeded to hang up. Can't you come up with a system for frequent renters & have their contacts on file & verified.....this would be a huge hep!!

Christine S. 
Rating:
2.0

Had to call uhaul for help getting into the vehicle supposed to be an easy no contact pickup

KAREN G. 
Rating:
4.0

Customer did not leave a comment.

Billy I. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

lisa M. 
Rating:
5.0

I loved moving with Uhaul

Terri D. 
Rating:
4.0

Customer did not leave a comment.

DAVID F. 
Rating:
1.0

Fire the woman that works there. She's obviously prejudice and very rude!!

Anthony A. 
Rating:
4.0

Customer did not leave a comment.

Valarie P. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Dropped of before opening. Receipt was emailed in good time.

James M. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Perry M. 
Rating:
1.0

The storage area is under trees that drop sap and pecans on the trailer, the vehicle i transported required sap removal after transport.

Aaron P. 
Rating:
5.0

air conditioner needs to be fixed

William M. 
Rating:
5.0

Customer did not leave a comment.

Paula H. 
Rating:
5.0

Well there is miscommunication. Gave a deposit where I rented and was told I would get deposit at drop off. But I wasn't giving my deposit. Lady there told me she didn't have my money. Uhaul would have to mail me a check. So now let's see if I get it.

Elvira A. 
Rating:
5.0

Customer did not leave a comment.

Marco C. 
Rating:
5.0

It was so easy

Dixie M. 
Rating:
3.0

Customer did not leave a comment.

PHILIP S. 
Rating:
3.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

koen S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

She was so sweet when we picked it up even though it was so early

Brett M. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

ZEKIE S. 
Rating:
4.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

james G. 
Rating:
4.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Cruz M. 
Rating:
5.0

Nothing that I can think of

Jo G. 
Rating:
5.0

Customer did not leave a comment.

Timmy S. 
Rating:
5.0

Customer did not leave a comment.

Kamalpreet S. 
Rating:
5.0

Customer did not leave a comment.

Tabitha B. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
4.0

Check engine light was on when I first started truck and never went off but I wasn't told to disregard so I monitored as best as I could while driving and never noticed anything out of the ordinary. Also, there was a leak above the shelf area in front and a stack of clothes got wet.

Wesley H. 
Rating:
5.0

It was very heavy to lift. Being a lady it was impossible to budge. Any way to make it easier? Not everyone has a strong man to assist. I was fortunate my nephew was able to come help.

Donna A. 
Rating:
5.0

Customer did not leave a comment.

Jodey D. 
Rating:
5.0

Quick service, ready when arrived!

Anthony W. 
Rating:
5.0

I see no way you can improve on this experience it was exceptional

Mark C. 
Rating:
3.0

Customer did not leave a comment.

Crystal S. 
Rating:
5.0

Location was great and easy to get to....Very helpfull with all the paperwork....Will go back when needed...

Kathy P. 
Rating:
5.0

No improvement

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Shirley S. 
Rating:
5.0

Service was excellent. This particular uhaul place could use more room in the area for customers.

Nancy L. 
Rating:
3.0

Location was closed when we dropped off truck so unable to rate the location.

darrell V. 
Rating:
5.0

Customer did not leave a comment.

Elbert C. 
Rating:
3.0

I put more gas when I dropped it off when I picked up it was almost empty I Should've Horton a refund for the extra gas I put according to the price per gallon. Or a stor credit or something.

Demargeo C. 
Rating:
5.0

EXCELLENT customer service.

Julia H. 
Rating:
5.0

Customer did not leave a comment.

Beverley R. 
No reviews have been submitted for this location.

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