Customer Reviews for Mill Plain Self Storage
(U-Haul Neighborhood Dealer)

12 reviews

705 SE Park Crest Ave   Vancouver, WA 98683

(360) 334-5103

Location Hours

  • Mon-Sat: 10 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 334-5103

705 SE Park Crest Ave
Vancouver, WA 98683

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I was surprised at how much the process had changed since my last rental. I needed to use my smartphone and data plan extensively for both the pick up and the return. The app worked well overall, and I liked being able to provide photos right there and then. There are few points I was concerned about though: 1) I had no idea that I would need this ahead of time. If I'd showed up without my phone or with no data it seems like I wouldn't have been able to pick up my truck. I know such phones are very common now, but U-Haul is definitely a business that serves low income customers in times of serious need. That could be a real problem for some customers. 2) There was s slight glitch or bug which gave me a "time-out" message at the end of my check-in instead of telling me it successfully completed. I had to call support to make sure it had completed correctly. (The call was fast and effective, but shouldn't have been needed.) 3) I did not have a QR reader on my phone which made the return process a little less convenient. The woman on site was very helpful in providing a browser alternative, but it would have been easier if U-Haul had placed the link for that in my first confirmation email. (It's possible they did somewhere, but I had no idea until I was through the process, how phone-centric it would be.)

GEORGE N. 
Rating:
4.0

How can driving a total of 9 miles equate to charging me 3 gallons of gas. It was a completely empty vehicle that was merely used to pick up a large item from Lowes. This is ridiculous. Never rent from here again.

Byron C. 
Rating:
1.0

Front desk person wasn't there when I arrived. I called and she said she was running errands and would be back in 10 min- wasn't there for another 25. Almost forgot to give me my license back at end. Super unhappy with service-I won't be coming back to this location.

Mariah G. 
Rating:
5.0

Customer did not leave a comment.

ADRIEN L. 
Rating:
2.0

The truck had 110,000 miles on it and got 5 miles to the gallon, made more noise than a jet flying low overhead.

MICHAEL J. 
Rating:
2.0

Customer did not leave a comment.

GERALD WADE H. 
Rating:
3.0

Customer did not leave a comment.

GERALD WADE H. 
Rating:
5.0

Customer did not leave a comment.

DEREK P. 
Rating:
5.0

Customer did not leave a comment.

daisha K. 
Rating:
5.0

Customer did not leave a comment.

Nathan G. 
Rating:
4.0

The person running this location was very nice and came out when they saw me pull in. My only suggestion would be putting up some better signage. There isn't a lot of signage on the main office and it was hard to see/know where to go

Jared H. 
Rating:
5.0

The service was wonderful and the process was quick and efficient.

Christopher D. 
No reviews have been submitted for this location.

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