Customer Reviews for Millennium Linings & Accessories
(U-Haul Neighborhood Dealer)

Rating:

2.0

No markings , no Uhaul badge, cant address from road

Rating:

2.0

This location was close by the time I got there

Rating:

5.0

N/a

Rating:

1.0

i added sufficient gas for my travel and was still charged almost 20

Rating:

5.0

Self service was nice. Thank You!

Rating:

3.0

Have never picked up a truck with only a half of a tank of gas,

Rating:

1.0

The customer service at that place was horrible I was overcharged and I got hung up on by a lady

Rating:

3.0

The activities to get the u-haul seemed a bit complicated. The web site reacted slowly and I had to call Uhal twice to get things resolved but ultimately was able to provide them the info to get it done. After that the process was smooth

Rating:

4.0

Picking up the truck was a pain in the ass

Rating:

5.0

There is nothing to improve on because it was a flawless experience. It was so simple to pick up the truck and return the truck through the app even though the place was closed. I will be renting from this place again.

Rating:

5.0

Great service!

Rating:

3.0

The app kept freezing up during the return process and closed out before I could upload all pictures requested. Overall a good experience.

Rating:

5.0

Got pictures of the dirty truck , but I cleaned the truck and made sure it was clean before I returned it. Thank you for helping me out with picking up my new furniture.

Rating:

3.0

U-Haul app needs improvement

Rating:

5.0

What a pleasant experience. Created an account on the U-Haul app then reserved my trailer rental at this location. The man I talked to at the store was friendly and fast. Even helped me hook up and check my lights. Trailer was really nice not old junk. Hauled a 5000 pound truck with no issues. Returning customer for sure.

Rating:

5.0

When stopping the uhaul at our drop off location the vehicle's battery randomly died and we had to jump it. The service and vehicle's condition (in terms of cleanliness and motor function) were great, just had the one battery issue. I don't fully fault the location as they probably weren't aware of how low it may been.

Rating:

5.0

Self pick up procedure should be improved to make it easier for costumers. It's now like scape room, with confusion. I needed to call costumer service to find lockbox and direction. Thank you best regards

Rating:

4.0

The outside of the truck was so beat-up it wasn't funny. It was missing a grab handle on the back so you could get up in the back of the truck. The driver side mirror shook so bad I was afraid it would fall out. Inside was very dirty with stuff all over the floor. The steering wheel was sticky. The seats were torn in several places. The seats would not move forward so I could reach the gas and brake pedals. There was a knife wrapped in a paper towel stuck in the passenger door. I am so disappointed that U-Haul allows their trucks to be in this condition. I have rented several times from U-Haul but probably won't again. I don't want to take the chance of getting another horrible truck.

Rating:

5.0

My only issue was with the app. I had a hard time returning the trailer and had to call support to ensure they knew it was returned.

Rating:

5.0

Very nice and will go back if I need again very pleased

Rating:

5.0

Keep doing the same

Rating:

5.0

Good Service

Rating:

5.0

one of the straps was slightly frayed but didn't cause problems with using the trailer. We reported it upon return. Dealer was very efficient and clear about how to pickup and return the trailer.

Rating:

4.0

The person behind the desk was gracious, and equipment acceptable..

Rating:

5.0

Yes

Rating:

5.0

Maintenance on vehicle needed done. Brakes squeaked

Rating:

2.0

Not very friendly and I was completely overcharged, which is ridiculous. 20 miles 6 gallons of gas was charged. That is awful service..

Rating:

5.0

N/A, Service was excellent!

Rating:

4.0

The parking lot is like driving on the moon, gravel/wet/muddy/rutted. Otherwise the location is on a busy street so I feel safe and I would recommend the location - ONLY if you are going to do everything on your phone because this is not a staffed location.

Rating:

4.0

Woman at the front desk wasn't very knowledgeable. Her favorite saying was I don't know.

Rating:

3.0

The attendant at the pickup place was rude.

Rating:

5.0

This was a great experience and I will certainly consider this place again when I need UHaul equipment!

Rating:

5.0

No issues at all with the individual location. They were very professional and great to work with. However, UHaul overall is becoming a worse experience for me every time I use it. Lack of inventory available, odd hours at many locations (a place in Brownsburg is open 10-1 on a weekday, seriously?). I didn't have time to do so this round (and thought the experience would be better), but next time I will use a different service even if it's some shady dude on Facebook Marketplace renting from his garage.

Rating:

1.0

Stephen location was rude and condescending. I would never rent from that location again.

Rating:

5.0

COUNTER LADY WAS VERY NICE AND HELPFUL

Rating:

5.0

Help customer with hooking up and un hooking tow dolly or trailer

Rating:

4.0

The young lady that helped me was very friendly and helpful.

Rating:

3.0

There is no mechanism to know if you are actually receiving the add ons like furniture pads and furniture dolly. In my original reservation I asked for 6 dozen pads and a furniture dolly. I stopped by a few days before to make sure they would have the pads. The only had a total of 18, so I reserved them and it cost me three times as much because I took them for three days rather than one in order to make sure I had them. I had to drive to another U-Haul location to get additional pads. This is a major flaw the the system design. Also, on the day I picked up the truck there was no furniture dolly. That was a major inconvenience when you are planning on one for moving. The truck had no been swept clean. Some of the pads were dirty, some were wet. I would give the overall experience of U-Haul over the years as a C-. Usually the truck or trailer works, but the other service is below par. The online check in experience was not smooth. Had to have help via the online chat which was basically to log out and log back in again. Seems like it was a known bug. Don't release an app with a known bug.

Rating:

5.0

The over all experience was terrible the uhaul kept bogging down and making a god awful sound as we were driving it felt like it was going to break down multiple times the inside was missing handles on the window crank

Rating:

3.0

I checked in at night, and it kept making me retake pics

Rating:

3.0

Though the customer service was good, the $19.99 truck we NEEDED was broke down, so we were FORCED to rent a MUCH MORE EXPENSIVE truck for our little dabble of belongings (seems kinda sketchy).

Rating:

4.0

It was easy to find and access. The associate was very helpful in getting me started on the check-in process.

Rating:

5.0

I really appreciated the remote key option! The mobile web site was excellent at navigating through the process! Very much appreciated. Truck had a strong engine, ran well and had good air conditioning. Breaks felt great too! Highly recommend to anyone based on my experience

Rating:

5.0

Friendly people

Rating:

5.0

Very convenient but the online app is very slow and a bit confusing. Overall , I would use again and recommend.

Rating:

4.0

The process (especially with precheck out) was quick and painless. We will use them as our "go to" from now on.

Rating:

2.0

I put fuel in the truck, and still got charged for fuel. I went from $59, to $70, all the way to $137.00. $67.00 charged for Dic_sweep_provisional whatever that is. I swept the truck before returning it, and fueled it back up before returning it. I was late on doing the Mobile app return, but truck was returned on time. This place is shady, and will NEVER do business with them or UHAUL again.

Rating:

4.0

I completed everything online prior to pickup. When I arrived to the place, I was confused what to do because they were open when the U-Haul site said it was not open on the weekends. I had my truck scheduled for pickup for 830 and it was switched to 930 without my agreement. Then they only scheduled it for 3 hours instead of 4. The process was not as easy or smooth as it should have been, especially since I completed everything prior to picking up the rental. The rental place had to re-enter everything because there was a lack of communication between U-Haul app and them. Checkout process was easy and the customer service at the rental place was good.

Rating:

2.0

I was charged when reserving online, again at the place where I picked up, and also charged when I dropped off. That's pretty ridiculous, I want my money back.

Rating:

5.0

Friendly service.

Rating:

1.0

Very rude and dirty. Scammed us out of 230.00$ creating extra fees and being Saturday I'm sure they knew there was nothing we can do until Monday.

Rating:

5.0

Mobile reservation and drop off worked very well.

Rating:

5.0

Worked out great, easy check out and in.

Rating:

2.0

The check in process was a disaster online. Took an hour of our time. Giant potholes in parking lot

Rating:

2.0

Not customer friendly. Truck brakes were dangerous.

Rating:

5.0

Nothing I can think of, great service.