The bigger issue was the mobile check in and return didn't work. Other issue is the receipt said I drove nearly 13 times farther than I actually did. They guy on the phone was nice and helpful.Kathryn C.
Customer Reviews for Millennium Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The reservation was made 3 weeks prior and the pick up was scheduled for the Silverthorne CO location. I called 3 days ahead of time and was told there was no equipment available. Fortunately customer service stepped in was helpful and found me one in Leadville CO. 45 minutes further away. No problem on the pick up however the trailer had 2 bald tires and I was driving 750 miles . No a safe practice.Dennis C.
Customer did not leave a comment.Randal S.
Customer did not leave a comment.Alan D.
Thank you Dave.Lee T.
Customer did not leave a comment.Todd M.
first have the equipment that was reserved second don't charge more for a smaller truck and trailer combo than was agreed upon for original 26' truck. I was told the price would be same-it was not but what do you do when you have people waiting and took time off work to help. will shop elsewhere for next move and will tell to do sameRonald O.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Freeman H.
Customer did not leave a comment.Susan M.
Top notch service at reservations, pickup and Drop off locations. Vehicle performed flawlessly. I felt very safe driving your truck and trailer. Thanks.thomas L.
Dave is amazing! Great Customer Service!!Jason B.
The owner of this establishment called and yelled,threatened,and cussed at me for dropping my truck off in the wrong location. Threatened he was going to charge my card 800$ for it. Also, he accused me of not leaving the tow dolly with the truck, and I just received a bill with additional charges for â€œreturning the truck 7 days lateâ€ which is absolutely fabricated. DO NOT USE THIS BUSINESS.Rebecca T.
Easy to find and convenient!Edward H.
It's all Leadville Co has.... so what choice is there?Linda G.
David was very helpful and easy to deal with. The whole process was easy and smooth! Would definitely use this location again and would definitely recommend this location to a friend!Sandra L.
Apparatus need lubing up from being used high in the mountains. Pretty dry and crusty. One tire is balding and split. But it worked fine and we are pleased with the transaction. Thanksdave M.
We were thankful for the customer service we received.James L.
Bad location, looks like a junk yard., no personnel present, yard covered with snow. .just a drop and go place.......ron R.
Customer did not leave a comment.Matthew M.
Wrong location I dropped it off on Colfax Street Golden co 80403. It was closed so dropped it off that nightPatrick F.
No one was at the location during business hours. Tried calling the posted phone number on the door and it went to voicemail. Never did hear back from them.Ryan J.
When I arrived I had many problems trying to use the 24/7 Haul share. The mileage on the odometer was approximately 8,000 miles more than what was reflected on the Uhaul app. I had to spend about an hour with customer service just to get the truck. Same issue when i returned the vehicle. Also, I picked up the vehicle with a 1/2 tank of gas and returned it with a 1/2 tank of gas, but was charged approx. $41.00 for gas. So now I have to write an email, spend more time. i would not recommend this location as it appears they are not paying attention to the vehicle mileage or fuel load. The Uhaul corporate folks were nice, but I would not recommend using Uhaul in the future.Kory P.
I turned in the vehicle last night and was charged or 2 days. I rented a truck 3 weeks ago and dropped off the truck 10 early. I will need to reserve the truck again and would appreciate a discount.Beverly W.
Customer did not leave a comment.kENNETH T.
Customer did not leave a comment.Joel U.
Customer did not leave a comment.Zachary R.
Customer did not leave a comment.Ashley K.
Customer did not leave a comment.Savannah D.
I was informed AT DROPOFF that the Leadville UHaul location has been closed, and I was expected to return the truck to a location 2 hours away. Not acceptable. I won't recommend UHaul.Josef E.
Origional reservation dropoff was 15 minutes from my home. It no longer exists, (for 3 years) Had to drive 2 hours each way to different location. Stopped at Uhaul I saw before designated one. Guy there (owner) Rude, lazy, said he won't help unhook or get off his chair basically. Not professional. Owns 3 locations including our dropoff, yet wanted to charge $100 dollars to go into his computer to change location dropoff. REALLY !!! Will never recommend this guy to anyone.cindy M.
When you get to the location there is no one there to assist you in hooking up the trailer or checking the equipment. We had to telephone number where he talked us through hooking up the trailer. Wanted us to take a trailer that had bad tires and probably would not have made it out of the city. Happen to have another 5x8 trailer with better tires, however the turn signal and back light did not work. Told us to go to different Uhaul center to get it fixed. They were wonderful and able to fix the light and turn signal, even though they were very busy and we did not pick up the trailer there.Gregg B.
The specific size trailer I had reserved 45 days out was not available and had to drive 75 miles each way to get the size I needed. Upon arrival it was not there. $50 in gas for nothing.James M.
I am being charged erroneously for e tea miles when I was told I would be given extra miles due to the route I had to take through the mountains. This is very poor customer service.Kari S.
Customer did not leave a comment.ed R.
Dave is great. Uhaul as a company needs to improve their scheduling and logistics. The customer always suffers, every time.John W.
Customer did not leave a comment.Amador L.
First of all, we were told less than 24 hours that the truck we rented was not available at the location we originally planned for. We had to drive 80 miles out of the way to even get a truck to move the next day. THEN... When we got to the Lakewood location, the guys there informed us that the truck was never even dispatched. We were driving illegally and if we were to have gotten pulled over, we would've been arrested with a car theft charge. The Lakewood location could not even take our truck because it wasn't dispatched. WHAT A FUCKING DISASTER. NEVER AGAIN UHAUL. UHAUL SUCKS!!!! Tell your friends. Tell your family. DO NOT USE UHAUL.Madison M.
There were 3 different phone numbers poster. The one that worked was hand written on a wet piece of paper. Phone was answered Hello. He did get the job done. Just weird an uncomfortable not having a human on site. My contract was incorrect and the return text came after I was home. Bad, bad, bad. But I'll be back because I haveDaniel B.
Customer did not leave a comment.Teresa G.
I would recommend you send one of your own, as a customer, to rent from this location and experience for yourself. You will be shocked!Carter D.
Not sure if truck originated at this location, and the office was closed for a month during the time I picked up the truck, so it may have been dropped off from another UHaul location for my use. Inside of cab and box was not very clean and I had to clean myself before using the truck. Also had to add engine oil. There were no instructions what the â€œhaul/towâ€ function did, but I was able to figure it out after about 30 miles. Truck overall performed well during the trip.Raymond L.
Customer did not leave a comment.Dennis C.
No one there, had to use drop box. Convenient for anyone living in Leadville.Mildred R.
The mobile app was very clumsy to use and I missed speaking directly to a person. It took forever to figure out how to check out the van when we were on thDavid Paul D.
Very poor out of the way location...Leadville????ron R.
Customer did not leave a comment.Sarah W.
Customer did not leave a comment.Rita C.
Customer did not leave a comment.William M.
Both Uhaul and Millenium Towing are equally responsible for the disaster that is renting a truck from this location. We wanted to move this past Saturday morning. We tried to get the truck at 9am and due to various Uhaul app problems were not able to do so until 11:15am. The Uhaul app caused a number of highly frustrating problems. We rented a hand truck as well that wasn't placed in the truck. I guess it was just too difficult for the people at Millenium Towing to follow simple instructions. As a result I enjoyed the delight of lifting a freezer, dressers, etc. by hand into the truck. There's absolutely no one, and I do mean NO ONE, at this location to help you or even call on the weekends. You are completely on your own. Call Uhaul? Yeah, enjoy that. You will sit on the phone, get tossed from one dept to another, and still be no closer to solving your problem. I would avoid this place like the plague.david K.
The customer service folks on the phone were NOT helpful at all. I was on the phone with one trying to secure an after hours drop-ff location, lost the connection, called back only to speak with some different. That person said they would call me right back, after 20 mins, I called back only to be on hold until I received the "office is closed message." This no reflection on the Leadville office, Rich is awesome to work with.William M.
There is no mention on the web site which specifies that you need to get a verification code via email from your smartphone when you pick up the truck.ANDREW W.
After hours check in was not done even though an employee was available. Number to regional manager was an answering machine and my call was not returned. National call rep was useless, and on-line turn in could not get past the prompt for "Location" even after I double checked and re-checked that my phone's location service was properly activated. So, four points of failure and several marginal performers that need to be corrected.Jason K.
Customer did not leave a comment.Kurt G.
Customer did not leave a comment.anne I.
Customer did not leave a comment.anne I.
The process is not clear; the web site only mentions that you check in with your mobile phone, but when I talked to the rep he said I have to download the mobile app. Since I wasn't able to get my phone to work, the rep signed me in and did a great job- thank you.ANDREW W.
This is the most horrible experience I have ever had. I will go out of my way to post, chat and tweet to make sure that no one ever rents from this place, U-Haul in Leadville, CO. . There is no help, no knowledge and no person to speak with that has any information. I have been on hold for over 45 minutes. Not able to assist with billing. This is the worst I have never experienced. As a contractor I would be renting this truck numerous time a month but never from here again. Do not be an idiot and rent from U-Haul Leadville.Lori C.
I had the worst experience. Picking up took over 24 hours to get truck and trailer together. Had to travel all over western co. Had to postpone when I left. Lost a day of work. Terrible fucking experience. You should be ashamed of what I had to go through. Then the running lights didn't work on the trailer. Go pulled over in Wyoming. I will Be calling uhaul today to complain further.Alex G.
Have someone there to start with!!! Your online checkout process doesn't work well at all. Overall the whole experience of securing and getting what I needed from U-Haul was horrible.John A.
Customer did not leave a comment.Mike M.
No one showed up to open the business. I had to spend more than an hour on the telephone, provide iPhone photos of my hitch and driver license and hook up the trailer myself in the MUDDY lot in order to start my use of a trailer that had a bunch of wood chips in the bed. The trailer latch would not tighten onto my ball completely, so it rattled a lot until I had some load in it. I would say you need a different agent at that location.Kneale B.
The remote access smartphone deal worked perfectly. Thanks for being in Leadville.John H.
The reservation process was very unorganized. where and when to pick-up the equipment was not clear and I had to call multiple times to Uhaul's customer service line and each time the service rep did not know I had called before. When I picked up the tow dolly, I was sent a link by uhaul to view photos of damage that was present on the dolly. The web address was TERRIBLE! It sent me to "uhal.com" I would never click on a link with that misspelling, it looks like a fake address.Alan M.
Customer did not leave a comment.Niza R.
When I saw someone to ask about the dolly and blanket he was rude. He told me I never here its not my job. Then come to find out my husband knew him he quickly changed his tune. All of a sudden we had a dolly and blankets. We obviously moved but I wouldn't recommend them. The advantage they are the only ones in townKatherine K.
Millennium towing needs to step up their game. This is my third rental and drop off from this location due to location and available rentals near me. I will begin driving farther to rent budget or Penske. Millennium will not answer the phone anytime of the day, yes even during business hours.Josh M.
Customer did not leave a comment.Robert G.
From pickup to hookup to payment and advice, the transaction was smooth and professional. I was very well pleased.Carol M.
Customer did not leave a comment.jay T.
Customer did not leave a comment.rick W.
Staff were very helpful and supportive!Mark K.
We reserved blankets and a dolly, but there was none! We were told that we had to drive to Denver (witch is 150 miles away) for things that we reserved in Leadville. I had to do the move with out equipment, and ended up hurting my shoulder. Thanks Uhaul, me and company will not be doing business with you Again!!Henry P.
Awesome peopleCharles C.
The lock on the back of the Uhaul was completely frozen so I had to drive around at 545am looking for someone who could help me open it. I understand living in CO in winter comes with a unique set of challenges but this was completely unacceptable. Figure out a better system. I also rented a 10' truck which somehow ended up being a 20' vehicle. When I arrived at the location they had at least 6 other smaller trucks which is infuriating. If I wanted a 20' truck I would have reserved that one. Overall, not worth the price and the hassle.Krystina B.
So nice to have a U-Haul in our quiet, remote town.Craig S.
Customer did not leave a comment.Rebbeca S.
Customer did not leave a comment.frank W.
I've discussed in some detail the negative experience I had during this particular U-Haul rental with Richard Carson area manager Colorado. In the case that I do not hear back from Richard by this Tuesday December 11th to my satisfaction I will contact my credit provider and contest the charge. Thank you.Scott B.
Customer did not leave a comment.geogre I.
Customer did not leave a comment.bryan G.
Customer did not leave a comment.Jillian S.
Customer did not leave a comment.TONY S.
Customer did not leave a comment.DANIELLE B.
His patience and perseverance helped so much!! Thank you!!amanda S.
Customer did not leave a comment.David J.
Customer did not leave a comment.Robert P.
Drop off guy was informative and helpfulmatthew L.
Customer did not leave a comment.Donna L.
Arrived at shop and no one was around to greet or check us in. Finally, when the employee showed up he took the keys and said "you're good to go". No receipt, no nothing....and then Uhaul bills me for an extra day (disputing charge!), a cleaning fee (disputing charge!) and coverage (disputing charge!). RIDICULOUS!!! AND I'VE NOW BEEN ON HOLD FOR 17 MINUTES WAITING FOR A CUSTOMER SERVICE REP. SO I CAN DISPUTE THE CHARGES!!! 800-468-4285 IS OF NO HELP.Brocklyn S.
Easy breezy dropoff.Gregory C.
The pick up/drop off locations were easy to work with. The experience with Uhaul as a company was frustrating and very unprofessional.John W.
Joe was exceptionally helpful and instructive.Robert N.
Customer did not leave a comment.PATRICK K.
This location was closed when I dropped off the equipment. The keys and contract were dropped into a lock box.STEVEN S.
Wish there was a 6x12 trailer available.Daniel B.
Price was excessive for a 5' x 8' trailer rental!JERRY H.
Customer did not leave a comment.Timothy G.
I was billed for renting to trucks because of an issue with the web siteRobert L.
Joe helped me out two weeks in a row. He went above and beyond.Michael B.